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I placed an order on June 26. As of July 27 it still showed as "unfulfilled", so I sent an e-mail to ask if there's any way to get an ETA. I received an auto-response claiming that due to high number of tickets they would respond within 2 weeks. Here it is, 2 weeks later, no response. I submitted another request for an update, and received an auto-response claiming I'd get a response within 4 weeks.
Also, on their website blog, they posted on July 25 (under the subject heading "We're sorry") a litany of excuses about their website re-design, and stating the expectation that their backlog of orders would be shipped out within a week. Again, that's 2 and a half weeks ago, and still my order from a month and a half back has still not been sent.
I agree with others who have posted here, that this used to be a great company to deal with, and I used to recommend them to friends. Now, this is the last order I'll place with them. I no longer consider it an order for merchandise, but a scam. They took my money, no product delivered, no ETA on when it will be, and no response to inquiries.
Same here. I ordered July 6 and haven’t even gotten a confirmation email. I Facebook messaged them and they linked me to the “were sorry” blog but now they aren’t responding
Yes me toot, ordered June 29, order status unfulfilled, have written to customer service several times, complained on Twitter, no response.
i ordered in may... nothing.
This isn't making me feel hopeful. I ordered the end of August and it sounds like I may not even see my order this year.
I used to get my shirts fairly quickly from them and their fax still say to contact them if it's been more than 7 days doing nothing.