Telkom SA SOC
Reviews and Complaints

My father got the LTE package for the grand kids. We have had no end issues with the service now for the second time being suspended. Account payments are up to date. Only month we were behind was January 2019. We paid double in Feb & paid over 1000 in March. But 24/03/2019. My father received a sms stating account is suspended due to no payment. Account number given but no details further. On person investigation I found out the grand kids LTE service is again suspended. Also received an account for over R2000. This is truly pathetic service on telkoms side & tomorrow we will be going to Kenilworth centre branch to lay a complaint. Should it not be rectified tomorrow my father will be canceling all services he has with your pathetic service.

2nd issue prepaid phone landline. Telkom still has account on my late mother's name. She has been dead since 17 November 2011. Last year twice we gave the relevant paperwork & once early this year. This year they attempted to deliver a phone to the house but my father could not sign for it as account still on record shows its my mother's. We have in the last month received another call for said delivery & again account not been updated.

As you can well see my father is very much in his right to cancel. As Telkom is in serious breach of service standards & I am pretty sure contract as well.

He my father (Johannes Seyffert) is passed pissd off with the standard at which telkom works & treats customers. I know he has emailed a cancelation in for his internet as well. This is beyond unacceptable

Jacques Seyffert

My mother in law, Mrs Esme Loubser, residing at 10 Aandblom Street, Langebaan 7357, received her Telkom wireless handset on 1 March 2018. I made several calls (7 calls) to Telkom on 10210. Every operator told me a different story. The last operator told my that it will take some time for her phone to work. Everybody else in the surrounding area's phones are working. Her old phone line was cut on the 1st of March. I have tested the sim card on a mobile phone and it does not work. Call from her wireless handset can only be made to the 10210 number. She is an 80 year old women who can't make calls or even receive calls.

Today is 25 March and the handset does not work. Two operators report the problem to the technical department, which should have contact me already. I also asks the operator to cc me, when sending the mail to their technical department, She told me that their were no cc option. This I could not understand. Mrs Loubser wants to return her mobile handset and change back to the old line system, because it feels to her that theirs no other option.

It is unacceptable for such a big and important provider to take more than 24 days to sort out a minor problem. Their operators every time told me a different story after phoning them. The even told me that they can't lock a fault report

Good day

So my LTE was disconnected due to do payment, which I completely understand. I then opted to go to Irene Mall Telkom to make a payment, which I was told I could not do. And need to make an EFT via Absa. So I can not make a payment at a Telkom store, but we have Drones in the sky? I then went and made a payment via EFT which I was then told to wait 48 hours, after 48 hours I was told 3 business days. Now I could simply send a Proof of Payment and have this fixed with anyone in the world except Telkom as they do not do that. Now on the 3rd day when I use the Chat service I was told to send Proof of Payment. Why only on the 3rd day? My LTE is still not connected as I am waiting a response. I understand that I am most certainly not your biggest client but I do have a few friends, where Fibre etc, became available to their respective complexes, and I will not think twice in telling them not to use Telkom for purchases. You are in 2019 but I need to wait 3 days plus for a reconnection, I can pay Dstv at Spar and have my Account Reconnected within 5 minutes. You should maybe go and learn.

Thank you

I have a contract with Telkom for a package which they term "Anytime Extra". For a fixed fee the package allows me to make local Telkom calls without further charges.
I have had the service for a number of years.
In April 2018 an additional fee which Telkom term Closer Call Catcher (R 9:94) was entered onto my statement and has been added to my monthly statements since then. I have asked them, by phone to remove the additional fee as I did not order this feature.
I am told by Telkom that if I cancel it they must also cancel the initial package, Anytime Extra.
I cannot cancel it as I didn't order it. Their call center does listen from my point of view as they are simply programmed to respond with the standard phrase, so whilst I explain it to their call center people, they do not listen to the validity of my complaint, which is reasonable.

My second complaint: Telkom and the Post Office is owned owned by the government. Telkom send the statements by post, the Post Office does not deliver in time and I do not receive it to pay it in time. Telkom then charges interest.
If this is collusion between the two companies they are making a great deal of money if the exercise is repeated over many subscribers and intermittently to avoid detection.

I have logged numerous calls to Telkom, including logging a complaint to their customer service complaints division however all my faults logged went missing except for the one which they have linked to a bulk fault, I have spent over R 500.00 on phone calls from my cellular phone attempting to resolve my problem how ever I have been contacted once from their side from a consultant by the name of Mphula on which she asked me if my fault was resolved as yet, this being said I informed her that no it was not, she confirmed that a technician was dispatched for my fault and that said technician would de sent back to resolve my problem, however when contacting the supervisor from One serve (Micheal) whom are contracted to my area, he claims that their is no such thing, they have been off line for the past week and no faults can be attended to as everything is automated, and he get extremely worked up and keeps demanding that I contact 10210, I have run out of money, airtime and have had to buy a further 20 GIGS data just to be able to keep my Job thus far. I have logged complaints and not once received a complaints reference number either, it has now been two weeks with absolutely no service, I do not have internet on the service line from Telkom nor do I have a landline available, there is no dial tone, and no one can reach me via the landline number [protected], I am an on line accountant and my very income depends on the service I went into contract with through Telkom, I am on the verge of loosing my Job and I am the sole bread winner of my family, My husband is on a disabled Government pension and my mother whom also depend on me an on old age Government pension, I have phoned everyone I can now think of including so called management whom I am still currently am awaiting a call back from (Pam Govender), this too no response no feed back, According to them I only logged two faults one which their system show as resolved (124CNK120219), but never was even allocated to a technician as they stated it was an online fault repaired, which is extremely baffling as there is no line in working order to repair, the second fault (133CNK120219) they have on their system has been laying their an allocated since the 15th. I can not continue this way, I need this resolved or I will be delivering my modem to the nearest Telkom office and Terminating my contact, I keep receiving messages on my cell phone that my fault logged is in hand but nothing happens, so I don't see any need to actually pay this accounts future bills either. Telkom is in breach of their service contact to the client as ne service is being provided. No contact information is provided to take this matter further. No call centre agent will transfer my calls to someone that I can speak to in a senior position with in the company, all information one does receive is nothing but hogwash. I am out of options at this point and frustrated beyond my endurance.

I have been having problems with my Internet speed for about a week now. Calling the customer care line does absolutely nothing. Either you wait for hours to talk to a consultant. If by some miracle someone actually answers the phone they can not help you and you are transfered to another call waiting line. I got to talk to someone on the 15th of February. They said that there is no signal and they would send me a log number that I can follow up. Well still waiting for that number. I have been to my local branch and they said that their hands are tied and they cant help me. They said I must call customer care. I told them that is useless and gave them reasons why and they just shrugged their shoulders and said thats just how it is.

Your store manager bob naidoo at telkom store diamond pavilion kimberley has chased my wife out the store like a dog after 2 days and still no resolve to our issues and service. I have since put a request to cancel all my telkom services my wife is nobody's dog and I will personally shoot that arrogant idiot you have in a management position! He is to be fired

This is my email correspondence to Aretha (Telkom agent)... I cannot upload the Docs mentioned below as they are in PDF Format and the belwo link reads: "Photo format is not recognized. Allowed formats: JPG, JPEG, GIF, PNG, BMP."

Good morning Aretha,

Please find attached an Invoice I received from Telkom - in it I have been billed for 10 Feb 2019 Invoice for February [protected] R 428.08
Subscription & usage for [protected] Fixed Voice BB and R 200.74
Internet Service
Subscription & usage for [protected]_1 Fixed Voice BB and R 166.45
Internet Service
Subscription & usage for TIN1802014 Fixed Voice BB and R 22.55
Internet Service
Subscription & usage for TIN3423740 Fixed Voice BB and R 27.04
Internet Service
Account subscriptions & once-off charges R 11.30

Attached are the two Cancellation forms I have filled out - per Telkom's requirements - to cancel the above services. I however cancelled these initially on the 14/11/18 Ref: 255 21907.

I have also been billed for the TI-Mailbox 18 Jan 19 - 08 Feb 19 R 11.22
TI-Mailbox 09 Feb 19 - 08 Mar 19 R 15.82 Subtotal R 27.04. Telkom however owes me a Credit from last year and till this issue has been resolved (as no one has contacted me about your below mentioned escalation) I will not be paying this…

Currently the total bill comes to R1137, 74 - mostly for services I have not (and you agree) I requested. Please kindly refer this to your supervisor…

Kind regards,
Claire Stephenson
[protected]

From: [protected]@gmail.com
Sent: Friday, 18 January 2019 15:39
To: 'Aretha Ntsube (AN)'
Subject: RE: Telkom cancellation_[protected]

Hi again Aretha,

I'm really gob-smacked by the incompetency of Telkom - I realised as such when I called Accounts (also on 17/01/19) and the agent Wendy confirmed what you have just said below. She also said that that "we" could not resolve my billing dispute as it was now a large amount in question and has been referred to the Resolution Centre. I must however pay for what I had agreed to pay - for the landline only (Nov - Dec - DONE and pro-rata till 15th Jan '19 @ R200, 74) otherwise my services will be suspended/interest will be charged. BUT I have already overpaid for services charged for in Nov '18 (Telkom owes me a credit) and the longer the dispute is unresolved - interest is likely to mount up. I feel as though I need to start billing Telkom for the time it takes me away from work since November 😉

Furthermore - I have been able to re-instate my email address (Ref: [protected]) only at R16 p/m pro-rate billing from the 18/01/2019. I have received two sms's today to that effect, but not the login required to access the server. Haseena the agent said I would be receiving that via sms, so till now I still cannot access my email (TIN3423740)…

Kindly assist asap - Regards Claire

From: Aretha Ntsube (AN)
Sent: Thursday, 17 January 2019 11:00
To: Claire Stephenson
Subject: RE: Telkom cancellation_[protected]

Good morning Mrs Stephenson

Ive looked into your account and i picked up that your tin has been closed
But the agent made an error when cancelling they left behind the voice and adsl potion
Am awaiting feedback from him about cancelling the line ...

You can contact Sales department on the number 10213 in order for them to create a stand alone email address for you ..

From: Claire Stephenson [mailto:[protected]@gmail.com]
Sent: 16 January 2019 01:22 PM
To: Aretha Ntsube (AN)
Subject: NB: Telkom cancellation_[protected]

Dear Aretha,

A gentleman called Monday and agreed to cancel the landline by that afternoon...

I've however been calling my number and it still "rings" so to speak. On the email side - I get a message "your email server rejected your login" - can you confirm that is in fact cancelled, so I can arrange tomorrow to get just the email TIN reinstated.!?

Kind regards,
Claire Stephenson
[protected]

On Fri, 11 Jan 2019, 17:45 Claire Stephenson

Good morning

Can someone please explain how you suspended our service for non payment on the same day you send us an invoice confirming our payment and that the next debit will be next month?
This after we upgraded to Fibre nearly a month ago. We have your router laying here gathering dust because of all your empty promises to assist us with the installation. After speaking to Nomfundo Ndimande and Sipiwe Luthuli, who by the way, had complete disinterest in assisting us! We were promised that a manager by the name of Kaelin Frederick was going to call us within the hour. That was on 8/02/2019 at 12:45 in the afternoon. I am still waiting. We queried on all your social media platforms only to be directed as to where to cancel? Is this honestly how you treat your customers? I have paid for the service already. Can we just have what we paid for! I am sick to my stomach by your service. What do we need to do to get service around here? Or do you really just not care?

Our account number is [protected]. I am actually begging for someone to care enough to just contact us so that we can resolve this issue. It's literally your job to provide us with a service. I will harass you until you give us service, just as your sales staff harassed us to buy your product

Hi good afternoon
I phoned into Telkom querying about multiple accounts my mother has with Telkom the agents was unhelpful and down right rude I spoke to the call centre team leader Melinda Zungu .I told her that I don't have a vehicle to go into the store and my mother entrusted me to ensure all accounts are upto date .Zungu then tells me to talk from Queensbury to Chatsworth to sort out the account.im sick and tired of bad attitudes the agents have as I'd they are doing us favours .

Please assist pertaining this product that was sold to me last year in September.

I was contacted Mndo Telkom and signoff a R29 contract with a free SIM.

Now the first debit came out on the 8th Sept 2017 which i don't know why as i don't get paid and got charged banking fees.

Then they debited again on the 30th Sep 2017 which was R29 and then it just went down hill from there.

I need some one to sort this out urgently because my name is blacklisted for the incorrect debit order. And why am i paying for statements when i don't even receive one

I am trying to close my account with telkom. I done everything they require in NOV or 2018. I phone the just to extend it for me another month and closed it end of Dec which did not happen. I phone them a couple of time to do this. Then they say to me they cannot close it because I wanted to keep my mail need to phone another department, they need to split it. when I phone them they told it need 1st to be closed. So I went from one department to another department every time. Then the other department Account department said I must just tell them to closed it. They do not know what they are talking about This is the department to close your account Which I did This is already February month Still is not happening. They also said someone will phone when they escalate it Nobody ever phone me. I am so fed up with them. Then they overcharge me with my monthly bill payment This I am struckel with since August 2018 also not sorted out. I do not know what is going on there in that company Hope you people can do something for me. I am a pensioner and cannot afford to keep phoning and paying the bill. Thank you

Since 2017 I have tried to cancel my Telkom services which are an ADSL line and Phone line, First I tried the customer portal on the Telkom website, first time I went through the whole exercise but the system would always crash before one could press the send button. I tried on numerous different computers, with different browsers and always the same result.

Next step was to phone Telkom and no matter what time I would phone after holding for 69+ minutes it was clear this was also a useless avenue, this was followed by a visit to the Telkom store in Cresta shopping center and again no help the reply: We can't do it, you must do it online"

I eventually started sending customer service call me request - to that not one call back. This was followed by emails to their customer service to please cancel my services, it was met with no response.

The last resort: I disconnected the service and stopped paying for 2 years I heard nothing no emails, no invoices, no communications but this year Telkom roared back with a demand for payment for 2 years worth of services that I clearly did not use, that I tried to stop - So what to do? Pay and once again return to Groundhog Day?

It seems it is impossible to cancel Telkom services and that one will be stuck with this parasitic business practice til the end of days - SOMEBODY PLEASE HELP!

Account number: [protected]

I have a 20mb uncapped vdsl home package from telkom. The line works perfectly no complaints there, but there billing and customer service department is terrible.

The line was installed mid may 2018. The monthly bill should be r1008 pm roughly. I have paid a total of r9500 for 6.5 months. So telkom still owes me a pretty penny. Now I refuse to pay them as I have been double billed for january again "r2200". Now they are threatening to suspend the line again. I have submitted around 4 cases already to their billing department. They send a message that says it has been resolved. Now I have been billed correctly for february, however the double bill for january still stands and I still need to be credited for the amount I have over payed in 2018 to get my internet back online.

ACC NO: [protected] CELL NO: [protected]
I have been using my Router for a while now, my contract with Telkom is expiring end of this month (Feb). But since Dec 2018, Jan and Now (Feb) I am experiencing problems its been two months now not using my Router because it does not connect, I have visited the customer service hubs three times wait in a very long que and they tell me there is nothing wrong they are still loading data as promised, the other time I went they told me these no airtime and asked how come because my account is up-to date and no usage for two months, not allowing me to connect. I called the 081180 number asked to reset, I did and it still not allowing.

for the past 2months I have been spending a lot purchasing Data and loading it on my phone. But I have a router that I pay for R150 in order to receive 15GB of Data, but Telkom not keeping it promise basically am paying twice for the same thing and not receiving service, that's fraud.

Good Day

I had a 24 month contract and this came to expiring. I was called by Telkom and asked if I want to upgrade. I asked them to send me the options or talk me through and was very rudely told "Go to the Web". I then said to them ok rather cancel the contract. I also went on my account and cancelled on there. This never helps. I have sent enourmous amounts of emails via my account, to customer care as well as phone calls hanging on for hours, with just no feedback or cancellation done. I am being debited monthly with the upgrade amount (without my consent. They do just what they want on your bank acount. I returned this monthly. I am now being harrassed by very rude people, the management company where I have now being handed over to. I found the email addresses of ALL directors, accounts people on the management companies website and sent ALL my communication I have to them as well with regard to this cancellation since last year April. I have also put a complaint on Hellopeter with no feedback. Telkom is the worst company to have anything to do with. They debit your bank account with whatever they want without any consent, upgrade contracts without consent and never can get through to the customer service, nor does it help you to get anything done on your online account you have. Not sure why they even have this.

I just want Telkom to cancel this contract that I have been asking to now for 10 months, and put this to bed as I was a loyal customer for the duration of my 24 months contract, and also get my name taken of from the management company's books.

I don't want to get black listed because I made a terrible mistake of signing up with Telkom, they debit wrong amounts and I didn't agree to that amount

I paid R800 and now they want to debit me R1000 and my contract clearly states I need to pay R250 a month but I end up paying 4 times the amount, I called Telkom and the agent ended up dropping my calls, I regret ever signing up with Telkom, I regret this so dearly, I will not pay otherwise I will escalate this matter and won't escalate it to Telkom bosses but where I see fit as I never get assisted each time I call telkom

I have cancelled my Telkom account due to having no line and everytime I go to a branch they put me on a phone to hear o you have a line fault. It was a up and down story and being billed for internet and a line I did not have having to buy airtime and data. I went in explained it to them and a lady said she would get back to me never did. I sent numerous emails requesting assistance but nothing. Then accounts contact me I told them I want to cancel since I don't have a line or internet. Lady told me should would resolve all. Then I kept getting bills for a line and internet which I did not have. I sent complains but nothing. Then a lady said they would fix my account and get back to me yet again nothing. Then this morning I got a call from a rude lady told me im handed over and I better pay the account and she does not want to hear what issues I have as they taking legal steps. What company is Telkom not to assist and when you go to them they put you on a line. I am shocked at how they treat there clients. Is there any advise as you seem to complain to Telkom but nothing gets done. and people that contact you are rude.

I need to know what the waybill between telkom and the developer cbl is, our lines are cut, we have had no use of the service for 3weeks now, my mweb, my telkom landline and having to buy prepaid data in excess of r2000 already, numerous calls has been logged but no avail. I want a resolution and when my lines will be restored, I want telkom to refund my feb fees, pay my mweb for the month of feb, refund my netflix for the month of feb and refund my data I have had to purchase to date. Pathethic [censored] service from point a to point z!

I moved homes in September 2018, but before the move was completed, I requested my telkom services to be cancelled (both phone line and adsl service). This request was done on August 27th 2018. Since then I have been billed every month for a service that I am no longer using. I've tried countless times to resubmit the cancellation via their account portal, however this would not allow a duplicate cancellation. They do not respond to emails, the online chat does not work, the guys in theirs stores are unable to assist and you wait for a long [censored] time on the phone hoping to get through to a consultant. I've ran out of options to take to get this cancellation done and cant afford to pay for something that I am no longer using