Telkom SA SOC
Reviews and Complaints

Been waiting for almost a year now for my prepaid line to be installed. Calls are being escalated for the past 5 months and nothing happens. I dont ever get any feedback. I am sick and tired of complaining. If this matter is not attended to or any communication received by COB Tuesday, i am going the legal route. Call me on [protected]/[protected]. Mrs. Paul
Account number: [protected]

I have been using Telkom mobile since 2008 or so, when they were still 8ta. In Nov 2016 I was upgraded and told I would receive a copy of my contract, after 18 months worth of complaints and billing issues I refuses payment on what I believe are fraudulent charges, and demanded a copy of my contract AGAIN!, this time through several Telkom channels (accounts dep, Sales, Cancelations and in store), eventually I got an SMS from the Telkom accounts department to say they could not find my contract 7th Aug 2018, In the meantime the service was suspended 21st June 2018, and I posted a complaint on Hello Peter on 6th August 2018, re the issues I'm having, on the 12th Aug 2018 I got a standard response they would look into it and I'm still waiting to be contacted or receive any feedback, in the six months following I'm still receiving bills with fraudulent charges, I still have not received the copy of the contract, I still am being billed for data I can't use, and now the contract period has lapsed and I am still being charged on "evergreen" for a contract that does not exist! If you have no proof of the contract please stop billing me!
(see hello peter referance - https://www.hellopeter.com/telkom/reviews/fraudulent-charges-not-sending-contract-and-lack-of-cooperation-2557750)

This weekend I was target for a cheating (scaam) me out of money by telling me the man working for me deceased and they need money to go home. My information were taken from the telephone book to tel me the man was killed and they need to take him home. According to the caller he was from Hamanskraal and he is the brother of the deceased man. I was shocked and can not believe that we lost the man, just to find the story is not true/

To Whom it may Concern,

I am been harassed by Telkom and Nudebt for a contractual breach by Telkom. I have attached in the zipped document all the invoices and HelloPeter messages that i have tried to get Telkom to resolve the problems that they have caused (Telkom), however Telkom has never gotten back to me as they promised in one of the hellopeter messages and they never resolved the issues as they said they would. They kept on Debiting my account with huge amounts and not as we agreed to contractually, they breached the contracts i had with them with the most pathetic customer service ever from a service provider and now keep on threatening me with legal action etc... I have been to the telkom shop to try and resolve this when it started and was told i need to get in touch with them telephonically, of which i could never get a hold of them, i even tried the telkom portal once and never got any response. They have been making my life miserable and i don't know what to do anymore.

I can't understand that they breach an contractual agreement and then try and pass the blame onto the client, then they use brute force and say that i owe them money when they broke the agreement and made it null and void as they did not deliver on there path.

Your assistance will be highly appreciated.

Kind Regards
Nathan Reuben

I have been contacted by vvma that I owe telkom, landline an amount of money that is more than 8000, , it seem the that the owner of the internet cafe living in the above address is opening accounts with telkom using particulars of his clients ilegall without their concern. Now up until when will this carry on? Check in your system at telkom hom many id numbers are bieng used at this very same landline that is at house number 5780.

To Who It May Concern

I cancelled my Telkom ADSL 4MB line on the 2 May 2018 due to the line being more off then on and very slow download speeds. The final straw and the main reason that made me re-evaluate my internet service provider was that my line was out of service for 5 weeks even though I constantly followed up on the repair even going so far as to phone Mr Baldwin Moshige, it is unfortunate that when I made contact with him he did not let me feel like a customer as he was extremely rude and did not want to listen to my complaint and handled me in a unprofessional manner. He was merely focussed on the way and where I got his contact number.

Only after all this effort and only after initiating the cancellation a technician arrived to repair the line, in my opinion they tried to save face and also maybe convince me to stay. At that time I already made the decision to cancel as I cannot have those interruptions again for those timings. This was also fuelled by the fact that the Open Serve person told me that Telkom's long delays and response times is because Telkom doesn't give high priority and doesn't care about DSL customers anymore as they are phasing out copper (ADSL/VDSL) and replacing it with fibre and fibre is the highest priority currently.

I had a month to month Telkom Line and I was told that I could cancel at any time.

I went to the Telkom store in Centurion Mall and spoke to Ms Maggie Nguluwe where she told me that she cannot help me with my cancellation and it must be done online. I explained that I cannot go online to cancel as my line is faulty and that is why I want to cancel the line because it takes too long to repair. She brought me a cancellation form and I completed it immediately and handed it back to her for processing. She then told me that it can take up to 21 days for the cancellation to go through and be finalised. When the bank debit order was deducted the next month I understood that it was due to the 21 days she explained to me. The following month there was again a deduction that should not have been. I visited the Telkom store in Centurion Mall to enquire about the incorrect deduction and to get reimbursed but there I was informed that there is no cancellation registered on their system thus the service is still "on/active", I produced the copy of the cancellation document whereby they then admitted their failure to process the form. They promised that they will sort the issue and also reimburse me for the time that I paid for service but had none and also to have the service cancelled with effect of my 1st cancellation date.

But as usual the following month the debit order was deducted thus they did not "correct" their fault and I was not using the line as I was under the impression that it was "off/disconnected". I once again went back to Centurion branch and insisted to speak to the manager (unfortunately I cannot recall her name). after she searched my account she confirmed that there is still no cancellation form on the system, I gave her the document and she scanned it in and resubmitted the cancellation also with promises of sorting this out immediately. I was not very convinced that the issue would not repeat itself as past incidences have taught me so I cancelled and blocked the stop order from being processed again as I was still waiting to be reimbursed for the first incorrect debit.

The 1 July 2018 I received a mail form Tshepo Michael Motshopi (Motshot@telkom.co.za)
Cust cancelled the entire service/Contract on the line number [protected] and TIN3008513 on the 02 May 2018 at Telkom Store, Line is stil active, Cancellation still pending under orders.
Reason for cancellation: Service was Always out of Order.
Cust wants to be reimbursed the charges from the cancellation date till to date . We have emailed Cancellation Dep for Further assistance
ID: [protected]
Cell: [protected]
Email: [protected]@YAHOO.COM
To:[protected]@yahoo.com
Jul 1, 2018 at 12:19 PM

I have been more than willing and have gone the extra mile in order to get this sorted and have visited the Centurion branch regularly speaking to consultants and the manager to try and solve this issue.

Now this issue had influenced my credit status negatively due to no fault of mine.

I applied for a cell contract for my daughter In November 2018 from MTN as I have no trust in Telkom due to this situation that has still not been sorted. I was not approved due to a credit notice against me. I followed up with the bank only to be informed that there is a Telkom notice on ITC. After following up with the Telkom offices I received a mail on 10 November 2018 that reflected an outstanding payment of R4195, 76.

I went back to Centurion branch on 18 November 2018 where I was assited by Musa Khosa and he sent the following mail.

Musa Khosa (M)
To:Lutendo Mulaudzi (L)
Cc:[protected]@yahoo.com
Nov 18, 2018 at 3:44 PM
This message contains blocked images.
Show images
orAlways show images
Good day
Please follow up
[protected]
Musa Khosa (M)
Sales Agent
Centurion Mall Entrance #2
14 Embankment Road
Centurion
I was then referred to Ms Lourens where he sent another mail.
FA: [protected]
Yahoo/Telkom
• Lourens Grobler (L)
To:Credit Management Delisting
Cc:[protected]@yahoo.com
Nov 18, 2018 at 4:42 PM
This message contains blocked images.
Show images
orAlways show images
Good day
Please assist with above Financial account as there has been mix up with cancelation .
Client requested cancelation in May and services were cancelled and then reinstated.
Cancelled now and credit pending.
Please assist with delisting and letter.
Lourens Grobler
Senior Sales Supervisor
Centurion Mall Entrance #2
14 Embankment Road
Centurion

I did a follow up to Centurion branch where I was assisted by Mr Lourens Grobler, he checked my account and informed me of a R2000 credit, but is the rest is waiting for authorization. On 12 December 2018 I received a mail reflecting that my outstanding account is R4915, 05 nearly R800 more than the initial outstanding amount and even after I was told by Ms Lourens Grobler, I was credited with R2000. Seems to me that I was lied to in my face only to get rid of me and to give me false hope and information.

I was then phoned by Chrisna Botha Account section of Telkom on 3 January 2019 (16h21), to inform me that my credit was arranged. On 11 January 2019 I received a mail that reflects credit to me of R3863, 84 but there is still a outstanding amount of R1051, 84. How can this be possible?, seems every time there is a period that goes by for the relevant parties to investigate and sort out the amount grows exponentially in order to be more than the amount to close the issue and the account.

I feel I have done more than what any normal client would have done to get this sorted and not even perusing other legal avenues but seems like because of this I was not handled as a priority nor with professionalism. This is a fault that started with Telkom branches and the accounts department and should be finalised by them with no repercussions to myself including the clearance of my credit record that should be clean to the extend that this should not reflect anywhere on future or current ICT requests.

I consider this the final correspondence in this regard and will take the necessary follow up actions as I have been advised if this is not completely concluded and proof has reached me by 28 February 2019.

I have submitted an application to have a service number moved to another individual on the 31st of July 2017. I have followed up on numerous occasions (lost count of all the e-mails and phone calls). I have copied every Telkom e-mail address i have on every e-mail in hope that it reaches somebody who knows something... with no success. It is now the 30th of January 2019 and i am still waiting on the transfer of a service line to the new owners. When i call the call centre i am transferred from one department to the next... eventually giving up. I am not sure what else to do here, i have supervisors (Inbanathan Govender) copied in on the mails but no one seems to care about service anymore!

Good Day

Please can you assist i have logged a call for the fixing of my three business lines that is not working on the 26th of December 2018 it is now the 29th of January 2019 and still i do not have working lines i have numerous ref numbers we loosing so much money because of telkom i have emailed every possible person at telkom (Qaqamba Hlengiwe / HlengiQ@telkom.co.za and Taukobs@telkom.co.za) every time i Phone they tell me that they have escalated the problem to the technicians
Some of my REF Numbers: 69KRZ020119
158CRZ140119
209CRZ210119
211CRZ210119
63ARI210119
Please i am pleading for help there is 20 workers jobs on the line because of telkom business we cannot go on like this
My numbers that is not working is [protected]
[protected]
[protected]
Please can have some assistant it has been a month and i really think that should have been more than enough time for TELKOM to fix my lines by now
Thanks Gert

To whom it may concern

I canceled my account in November 2018

Today I got a bill in my post that I need to pay R441. 63

After I cancel I still get billed. I tried to cancel at a shop and only received poor service and loads of rudeness. Management is not very great. I am not a complainer but I would like to hear from you to assist me on canceling my account.

Please contact me on [protected]

Thank you kindly 

Jacques Stroebel 

Good day

I hope you are doing well.

My name is Sumaya De Villiers:

ID: [protected]

Cell: [protected]

I have applied for a 20mbps down/ 2 mbps up line in August 2018. I was promised that my line would be up and running within 21 days, after 2 months, numerous visits to your Telkom branch in Clearwater and countless hours spent on telephone calls with your consults I eventually got through to a manger who had everything sorted and running smoothly.

I hoped that now that the line was up I wouldn't have to go through this trouble but my account got suspended after 3 months of your service. To my surprise my account was not being debited after my account details were clearly and correctly noted on the application form. I did not receive any communication at all to notify me that my account was in arrears as I could have resolved this.

It was however not the only issue as it was also confirmed that I did not get the line that I signed for, I got the 20 mbps up and 20mbps down line instead of the one noted above.

The 20 mbps up/2 mbps down line (R807.00) and 20mbs up/ 20mbps down (1008.00) both don't cost more than R3050.00, however after three months of your service the total amount in arrears exceeded R5000.00 which it does not take a scientist to know this is impossible an incorrect.

My package also included a free 3gb data sim which I did not receive.

I have also logged numerous complaints on Hello Peter and had no response.

I am not willing to pay for a service I clearly did not receive. If the correct amount in arrears is provided I will make the payment and if not I would then like to cancel this contract due to poor and disgusting service as TCF was not exercised at all.

As I stated earlier, I have been in your stores and called your call center countless times but nobody is able to assist. Each time I call I spend hours on the phone being transferred from department to department where nobody can actually explain the account to me.

I'm desperate to have this sorted as I depend on the internet for work and if this can't be sorted with you I will then be forced to look at another service provider.

Please notify that my email has been received and is being investigated as I am tired of wasting my time to fix an error that was not caused by me but by your team.

You can contact me on :

[protected]@gmail.com

[protected]

Regards

Sumaya De Villiers

Hello.
I have been subscribed to the 10MB Uncapped Unlimited ADSL plan for almost 2 years now paying R806.01 per month
in November 2018 I was called by Telkom to upgrade to Vuma FIbre 20MB Uncapped Unlimited Fibre including free router and installation
for the same price of R807
I agreed to this.
Few weeks later received the router by courier delivery
I called Telkom
They informed me that wait for Vuma to come to install connection.
A few days later after received an SMS to inform FIbre coverage not available and stated my order has been cancelled
I called regarding this and was promised cancelled order and pick up of router
which never happened.
I then received my December 2018 Invoice which now shows that I have been charged for the router of R 2000 and Installation and other charges of Fibre service which I am not even yet connected too since it was unavailable!
I was charged R4862 in December 2018 instead of my usual R806.01 that I should be paying for 10MB uncapped Unlimited ADSL with landline.
My landline number is [protected]
I had to call Sales for dispute on 19.12.2018
they informed me that all orders were already cancelled
324771897A
324768501A
324771899A
Then I had to call billing for dispute
on 19.12.18
case numbers to resolve all issues
[protected]
[protected]
[protected]
[protected]
[protected]
I was reassured all the overcharge will be credited and I was still on the 10MB ADSL unlimited package for R806.01
After that I called again on 3.1.2019 and spoke to Sondisa
who confirmed all of the above and again reassured all will be resolved
then to my shock I received my January Invoice dated 13.1.2019
and again nothing was resolved and I was still being charged wrongly
I noticed that on my December 2018 and January 2019 bills that my 10MB ADSL was no longer uncapped as it was removed and I was being charged the SOFTCAP and also a VTH FIBRE charge
Why have you messed up my connection and billing account
I need this to be resolved as soon as possible.

Hi Telkom,

Let me start off with saying that I do not have the energy to deal with you guys as I'm due my first baby any day but you are slowly ruining me. Im in fear that my credit record will be completely messed up by you guys and I am planning on applying for a property. I've taken out wifi as well as two cellphone contracts with you guys but ever since taking out the cellphone contracts my very first bill in fact was way over what it should have been. I have tried contacting you numerous of times to sort my bill out as paying it was not an issue but it was definately wrong. I ended up spending hours on the line explaining myself to a different person everytime and after an hour the individual would drop the line because they had to answer on how this was going to get fixed. I have requested manager callbacks, emailed whoever I was able to including one of the consultants who had emailed me the bills whilst going through them on the line but no response. I've gone through the complaints line on fb aswell as hello Peter. I have basically done everything I could do! Not forgetting visiting your branches that blatantly says there's nothing they can do. I then ended up canceling the debit order however due to me choosing debit order option with my contract you forcefully continued with debit payments which I reversed. My wifi aswell as phone services has been blocked ever since and I'm still being debited for it every month. Ofcourse I am making sure that no money is available due to this being totally unacceptable but I'm not worried out of my mind that my bill is piling and piling and this is going to affect me from getting a place for my family. Please help.

With regards to my feelings on the resolution. I do feel that it would be totally unfair for me to pay this full bill because now it's late charges being added aswell as payments for your services I do not have access to due to it being locked. I just need this sorted as soon as possible. It's such a stress! I cannot believe that with such an established company it has been this amount of effort just to try and get someone to assist you in resolving a billing issue. Clearly I'm not the only one and you guys seem known for this when I go through other customer complaints. It's so sad what position you are putting your customers in.

Good day Telkom

I wish to formally lodge a complaint that my service cancellation request that was lodged in June 2017 was not honored and even after following up have never been honored. Telkom has continued billing me despite my clear communication of my intention of the service to be cancelled.

I have now received emails and phone calls from collection agents, VDM attorneys, acting on Telkom's behalf.

Please be advised that I am not entertaining any of this process that my account is overdue. I followed the instructions that I was given in July 2017 after numerous attempts to cancel my line and still Telkom did not discharge their duty in this regard.

I am willing to defend myself in court over this matter as I have all of the proof and correspondence with yourselves regarding this cancellation.

Please can I request that you speed up the legal process and just deliver the summons letter as my lawyer says that there is nothing that they can do until that is delivered to me. So lets get this matter rolling because I want my day in court to present the facts as to how badly I have been treated at the hands of incompetent Telkom staff.

Many thanks

Regards

Kevin Nicklin

Since last week I have been buying mo'nice daily data bundles in the mornings, but have only been able to access internet/whatsapp in the evenings only.

Thinking maybe theres sosmething I didnt do, but my sister and cousin had the same problems.

The data eventually expired because I only used it late and I couldn't use it during the day.

This is totally unfair because I missed a very serious email and lost because of telkom. Im not happy, and so are my sisters.

Good day.

I am totally dissatisfied with the assistance that i have been receiving from customer care since 20/12/2018. No feedback received after numerous calls.
Was contacted at the end of October 2018 regarding upgrade to fixed line look alike. Went to a store in November only to find out account is on my dads name who is now late. In December 2018 went to a store with all relevant documents to transfer account to my brother's name. All sorted out foned customer care to check if new details on the system and was told everything has been updated. 20th Dec 2018 loaded R210 airtime for rental to be deducted on 1st Jan 2019. 28 Dec received call from upgrade dept spoke to Akheem Abrahams regarding upgrade order. Application for upgrade was approved. Also logged a case regarding problems with the fone unable to receive calls. Got no feedback. 07th Jan 2019 yearly rental was deducted. Able to make and receive calls. 11th Jan unable to make or receive calls. Called accounts dept was told by agent line has been suspended. Spoke to another agent an was told line has been cancelled. Accounts dept unable to help transferred to sales dept. Agent from sales unable to help as they assist with new lines. 14th Jan sales dept logged case with back office as per the agent. 21st Jan called customer care again was told cannot help i need to fone billing dept or go to a store. Billing dept agent states that my account is up to date and cant understand why my line is suspended. 23rd Jan called billing dept again and was told my line is cancelled but still have credits. Cancellation due to non payment..
At accounts dept agent says one system says line active and up to date awaiting upgrade and then another system says line cancelled..
HOW MANY SYSTEMS DOES TELKOM HAVE?

On the 7th Dec 2018 we logged a complaint of our Telkom landline not working, it's been close to 2 months to date with no success of a repair, each call centre has lied to me, including supervisors, today I spoke to a Lwando at Cape Town branch, he promised to transfer me to a supervisor named Bheki, I was on hold for 25 minutes and had to drop the line as my lunch was nearly done. On the 18th Dec is spoke to a supervisor named Asurance, he also made empty promises, the entire call centre is a bunch of liars.. I spoke to mohamed who advised he's escalated my query, according to Asurance, it was never escalated.. This is pathetic beyond reasoning, the worst part is they never call you back and not evens their so called supervisors can even resolve your issue..

Telkom has for the past year been on a blatant drive to sell "un-capped" internet packages to unsuspecting customers without informing the customers of the consealed "fair usage policy" which "throttles" (the actual terminology n the telkom software system) customers after they have used a pre-determined amount of data. We (as with all customers in this era of home entertainment) opted for an uncapped internet package to fulfill our requirements for home entertainment like betfliz where we can stay home and watch movies as a family. Telkom has latched onto these lifestyle trends and aggresively marketed these internet packages as uncapped internet to fulfill such small business and lifestyle requirements. We had personally opted for our package around 2 years ago (before telkom started activating this fair usage policy) without anybody sharing any of this as a possibility - where telkom has created the 'right' to slow the internet to almost zero to the point of not even being able to access google - a mere 0.5mb per second. Telkom is still aggressively selling these internet packages with all the benefits plastered all over there stores. But zero information informing customers og this 'fair usage policy' trap. As per telkom call centre: the only way to get better service speed is to upgrade! The existing ineternet 'uncapped' package to a higher data speed within the 'uncapped package. Surely if telkom can officially use words like 'throttled' within their telkom software system to adequately explain their feelings towards what they feel are 'errant' customers.. Then they should know that phrasings like "uncapped" is misleading at the least.. As the customer is sold the impression that they will have unimpeded telkom internet access on telkoms uncapped internet packages. This is not the case so this is not just misleading but almost fraudulent in its implications. The call centre sales teams and the telkom front office sales staff shares zero information with customers about this - but seem to have all the rote information to share and protect this fair usage policy once it takes effect. This is a very underhanded way for telkom to corner the internet market in the wake of massive interest in home entertainment which requires true uncapped - unimpeded internet access. Telkom should plaster this fair usage policy across all its stores and have a recording on their call centre lines while you have to spend hours waiting on the line forced to listen to unending telkom marketing ploys without any information of substance - like this unfair usage policy. This policy should be scrapped or the full disclosure that "uncapped' does not mean"unimpeded"to telkom and that customers more than likely will end up with an almost-zero-speed internet service which can be remedied by purchasing a higher tire of"uncappedness"within the customers existing"uncapped"service exacerbated by the laughable" thank you for calling telkom how can we keep connecting you"song the call centre staff sings after you make it through the 30minute forced marketing hold - just enough to get you to puke an"uncapped" amount into the back of your throat.

I've cancelled my asdl line in april 2019 and is still being billed for it! I've escalated the matter several times but received another account last week! I was informed via email on 11 december 2018 that the matter has again been escalated with reference number [protected]. It seems that the internal departments within telkom does not communicate with one another. It is now 9 months since I cancelled the line, what must I do to get telkom to stop billing me! The account number is [protected]. My email address is hendriette.[protected]@gmail.com.

I cancelled my Telkom ADSL 4MB line on the 2 May 2018 due to the line being more off then on and very slow download speeds. The final straw and the main reason that made me re-evaluate my internet service provider was that my line was out of service for 5 weeks even though I constantly followed up on the repair even going so far as to phone Mr Baldwin Moshige, it is unfortunate that when I made contact with him he did not let me feel like a customer as he was extremely rude and did not want to listen to my complaint and handled me in a unprofessional manner. He was merely focussed on the way and where I got his contact number.
Only after all this effort and only after initiating the cancellation a technician arrived to repair the line, in my opinion they tried to save face and also maybe convince me to stay. At that time I already made the decision to cancel as I cannot have those interruptions again for those timings. This was also fuelled by the fact that the Open Serve person told me that Telkom's long delays and response times is because Telkom doesn't give high priority and doesn't care about DSL customers anymore as they are phasing out copper (ADSL/VDSL) and replacing it with fibre and fibre is the highest priority currently.
I had a month to month Telkom Line and I was told that I could cancel at any time.
I went to the Telkom store in Centurion Mall and spoke to Ms Maggie Nguluwe where she told me that she cannot help me with my cancellation and it must be done online. I explained that I cannot go online to cancel as my line is faulty and that is why I want to cancel the line because it takes too long to repair. She brought me a cancellation form and I completed it immediately and handed it back to her for processing. She then told me that it can take up to 21 days for the cancellation to go through and be finalised. When the bank debit order was deducted the next month I understood that it was due to the 21 days she explained to me. The following month there was again a deduction that should not have been. I visited the Telkom store in Centurion Mall to enquire about the incorrect deduction and to get reimbursed but there I was informed that there is no cancellation registered on their system thus the service is still "on/active", I produced the copy of the cancellation document whereby they then admitted their failure to process the form. They promised that they will sort the issue and also reimburse me for the time that I paid for service but had none and also to have the service cancelled with effect of my 1st cancellation date.
But as usual the following month the debit order was deducted thus they did not "correct" their fault and I was not using the line as I was under the impression that it was "off/disconnected". I once again went back to Centurion branch and insisted to speak to the manager (unfortunately I cannot recall her name). after she searched my account she confirmed that there is still no cancellation form on the system, I gave her the document and she scanned it in and resubmitted the cancellation also with promises of sorting this out immediately. I was not very convinced that the issue would not repeat itself as past incidences have taught me so I cancelled and blocked the stop order from being processed again as I was still waiting to be reimbursed for the first incorrect debit.
The 1 July 2018 I received a mail form Tshepo Michael Motshopi (Motshot@telkom.co.za)
Cust cancelled the entire service/Contract on the line number [protected] and TIN3008513 on the 02 May 2018 at Telkom Store, Line is stil active, Cancellation still pending under orders.
Reason for cancellation: Service was Always out of Order.
Cust wants to be reimbursed the charges from the cancellation date till to date. We have emailed Cancellation Dep for Further assistance
ID: [protected]
Cell: [protected]
Email: [protected]@YAHOO.com
To:[protected]@yahoo.com
Jul 1, 2018 at 12:19 PM
I have been more than willing and have gone the extra mile in order to get this sorted and have visited the Centurion branch regularly speaking to consultants and the manager to try and solve this issue.
Now this issue had influenced my credit status negatively due to no fault of mine.
I applied for a cell contract for my daughter In November 2018 from MTN as I have no trust in Telkom due to this situation that has still not been sorted. I was not approved due to a credit notice against me. I followed up with the bank only to be informed that there is a Telkom notice on ITC. After following up with the Telkom offices I received a mail on 10 November 2018 that reflected an outstanding payment of R4195, 76.
I went back to Centurion branch on 18 November 2018 where I was assited by Musa Khosa and he sent the following mail.
Musa Khosa (M)
To:Lutendo Mulaudzi (L)
Cc:[protected]@yahoo.com
Nov 18, 2018 at 3:44 PM
This message contains blocked images.
Show images
orAlways show images
Good day
Please follow up
[protected]
Musa Khosa (M)
Sales Agent
Centurion Mall Entrance #2
14 Embankment Road
Centurion
I was then referred to Ms Lourens where he sent another mail.
FA: [protected]
Yahoo/Telkom
• Lourens Grobler (L)
To:Credit Management Delisting
Cc:[protected]@yahoo.com
Nov 18, 2018 at 4:42 PM
This message contains blocked images.
Show images
orAlways show images
Good day
Please assist with above Financial account as there has been mix up with cancelation.
Client requested cancelation in May and services were cancelled and then reinstated.
Cancelled now and credit pending.
Please assist with delisting and letter.
Lourens Grobler
Senior Sales Supervisor
Centurion Mall Entrance #2
14 Embankment Road
Centurion

I did a follow up to Centurion branch where I was assisted by Mr Lourens Grobler, he checked my account and informed me of a R2000 credit, but is the rest is waiting for authorization. On 12 December 2018 I received a mail reflecting that my outstanding account is R4915, 05 nearly R800 more than the initial outstanding amount and even after I was told by Ms Lourens Grobler, I was credited with R2000. Seems to me that I was lied to in my face only to get rid of me and to give me false hope and information.
I was then phoned by Chrisna Botha Account section of Telkom on 3 January 2019 (16h21), to inform me that my credit was arranged. On 11 January 2019 I received a mail that reflects credit to me of R3863, 84 but there is still a outstanding amount of R1051, 84. How can this be possible?, seems every time there is a period that goes by for the relevant parties to investigate and sort out the amount grows exponentially in order to be more than the amount to close the issue and the account.
I feel I have done more than what any normal client would have done to get this sorted and not even perusing other legal avenues but seems like because of this I was not handled as a priority nor with professionalism. This is a fault that started with Telkom branches and the accounts department and should be finalised by them with no repercussions to myself including the clearance of my credit record that should be clean to the extend that this should not reflect anywhere on future or current ICT requests.
I consider this the final correspondence in this regard and will take the necessary follow up actions as I have been advised if this is not completely concluded and proof has reached me by 28 February 2019.

Hi i am R. Claassens I got telkom Internet for my children as they do home schooling and need Internet. After weeks of paying them they came to do the installation. Had problems almost every week I had to phone them to conect me again. Then it went well until telkom went of for more than a month and fron there side could not tell me when they are going to be up and going again. I emailed them to cancel my contract as they still had a deposit of mine and switched of telkom. Now they still want me to pay after they broke contract by not suplying. I want them to clear my name by them as this revlects bad on me.