Telkom SA SOC
Reviews and Complaints

It's been 2 weeks now and all the people in Pniel Stellenbosch 7681, are having problems with ADSL, "no internet" at all, I thought the problem was with my ISP witch was not, you always have to go through a lot of trouble getting Telkom to fix this, they did a upgrade recently in our area and since then all of us have no internet, I mean we leave complaints but be pay for our ADSL, what are you doing with our money, you over charge us with rent anyway, but your service is so bad, and we can’t bay pass you, otherwise I would have gone to a different company

Good Day,
I Am struggling with talcum from 15/03/2017 to cancel my fixed line.I have send the cancellation documents to [protected]@telkom.co.za. I have also received an reply from talcum stating that they have received my documents and it will be done within 21 business days .We are almost 6 months later and still the line is active.I phoned weekly for telkom and they just escalating the querie but still nothing happened.I am not going to pay any invoice due from March.

Please assist. My landline number is [protected].My account number is [protected].

Kind Regards,

Anna C Moore
[protected]

Absolutely bad service received from telkom

I have logged a complaint with Telkom on the 10 May 2017. Reference Number - 30CRK100517. To date my telkom line is dead and my ADSL Line is slow.
I received an e-mail to say that they were busy with Infrastructure upgrades. I also received an email to say that the upgrades were complete and my service was restored. OOPS - Still not working. This call was escalated twice. On the 28 Aug 2017 I called in. 30CRK100517 was closed (no resolution) and 2 other calls opened. 69CRK280817 and 80CRK280817, one for the telepone line, one for the ADSL line. To date this issue has not been attended to. I have even complained to the accounts department and was supposed to receive a credit on my account. This has not happened either

Absolutely bad service received from telkom

Venod Otham
[protected]

Since October 2015 (two years ago) I am trying to make adjustments to my monthly bill so I can use my line for ADSL only, no additional voice services required.

Every month, when I receive my incorrect bill, I call to report the error or I send a letter. In January 2017 I sent a formal Letter Of Demand.

Not once did Telkom respond - not once. I have the tracking numbers and emails to prove my efforts.

Now, suddenly, the entire line is dead for almost two weeks. I am calling twice a day from my neighbours phone. Every time I speak to another person who knows nothing about the previous call.

The service from Telkom is pathetic and disinterested. Being a State Owned Company they don't care because they know the Government is providing so they don't have to perform anything.

I guess we will have to find an organisation that is interested in providing the service the legally contracted to.

I signed 24 month contract with Telkom in December 2016 for Modem Router. Since using it it keeps on disconnecting me from the Internet between 5 to 10 times a day. I then need to reboot it to gain Internet access for 30min and then disconnected again. I kept on reporting it - even rebooting and porting it directly from Telkom technician department - no luck. This morning Telkom technician Ronney was here at our house and checked line and speed - his conclusion was that we need to replace router at Telkom store. We took router to Telkom Store in Garden Route Mall in George - they said we must buy new router for R1800.00 or wait 5weeks for it to be fixed at their repair shop. We run a business from home and cannot run without Internet access. They said we can cancel the 24 month contract with them but have to pay a penalty - we have to pay penalty for their bad service!

My name is Andre Niemand for the past three weeks i have struggled to enjoy my Internet with Telkom. After two weeks of no joy with my internet access, it was established that my Azitech router was faulty and kept dropping connection. i was then told to go to Telkom and get a new router. i drove to Walmer and stood in a queue for about 20 Minutes when the friendly host informed me that I had to log a call with the very people who sent me there. i was not happy and demanded to speak to a superior. Fortunately a cashier heard what was going on and when it was my turn, she politely gave me a Zyxel router which i duly installed on 23rd August 2017. after +- 30 phone calls and numerous restart and boot ups the thing was working for about 1- 2 hours a ta a time and then needs to be rebooted. We were away for a few days to find that upon my return the router was down and no connection. i currently have a facility that downloads at +- 4 mbps. On the 23 i upgraded to a 10 mbps facility. Its now the first of September 2017. it is still not done. i called your sales department who informs me that my account was migrated to a new system and the consultants cannot access it. She has to escalate my call and if im lucky (Which fro past experience I am not when it comes to telkom) a consultant will call me. i am disgusted disgruntled and not a very happy customer. I have always paid my account without fail Why am i being treated like this. Please resolve my challenge.

[protected] ID Cell [protected] Landline [protected]

Good day
I applied for ADSL Line on 7/08/2017. On 12/08/2017 I received an sms stating that Mr White attended to your order and now have ADSL line available. I bought my Router, Afrihost started to debit my account as they like because I now have internet access. On 23/08/2017 I could no longer wait and logged a call because I have no internet. My router connect to all the Wi-fi devices in my house but says no internet. I called Afrihost and they said I have no Telkom line even though I'm calling them from my landline. So looks like Mr White did not do his JOB. I logged a call (Ref nr:41CWK240817) and nothing happened. I phoned 10210 daily to check on the progress but absolutely nothing from Telkom. Then I called again and they escalated my call according to the 10210 operator (Ref: 1001243). I want Telkom to refund my R296 September month fee from Afrihost and also the Afrihost account from August which is R130.00. This is such lousy service from telkom I can't even begin to explain how disgusted I am at this moment. How can a qualified technician not connect my ADSL line correct, or 10210 operators give me the wrong idea about why I don't have internet access?

Fault 101CWK260817 refers.
What seems to be telkom contractors, poorly managed or if managed at all by Telkom, deliberately changed wires in the manhole on Saterday morning.
I went up to them and told them that they just disconnected my connection without prior notification, neither could they show authorization from Telkom to do so.
I gave them my number, which they couln'nt care less about and they left the site few hours later and did nothing to fix problem
I logged fault Sat morning. Logged escalation on Sunday, called in Almost everyday with no progress but lies from Telkom :
1)Telkom SA: Dear Customer, Telkom will attend to your faulty services shortly. Please refer to the Telkom app for further information regarding your fault. . Reality is (a) your Telkom App crashes, (b) no sign of Telkom for 4 days since call logged?
2) Helpdesk states area problem . Lying as on Capri community forum few if any households claim they are affected currently

So it seems to be time, after 20 years with Telkom, to leave Telkom and sign up with Wifi Internet Service Provider in Capri instead.

Good day,

Please assist with Case No. Case No. [protected]

I am writing to you as a very frustrated customer! I bought a sim card on the 15th August 2017 to use as a back-up for our router line-[protected] when there was V-site cable fault in our area (Ref 693CTK140187) at address: 5 Brons street, Zinniville in Rustenburg.

I bought a mobile im on the 15th of August and inserted this into the dongle that came with the router to try and get internet access through the dongle. It is vital for our Plant operation to always have internet access on this system as we are an automated plant and we get support on our plant control software through “team viewer” therefore without internet access the plant can stand for hours for minor breakdowns on the system that could have been resolved over the internet. My problem is that I have not been able to connect to the internet with the intended PC using this sim card. I logged a call immediately on the 15th when I could not get connection and although they tried to assist me to connect manually I still could not connect. The call was subsequently transferred and since then I have called numerous times to get this issue resolved with no luck. Every time I was told “the call is still within the turnaround period” and now I am told “It is overdue but being attended to”

This call was logged on the 15th and to date is not yet resolved. I have requested to speak to a manager or someone who can give me accurate information on the process and have left my email and cellphone and landline number but no one has gotten back to me. To say I am frustrated is an understatement. I am actually appalled by the level of service you give to your business clients!

Can someone there please assist in get this matter resolved as we need this line working to serve as a back-up for our router?

On 26-July-2017 telkom digged up our cul-de-suc road to connect fibre.

They just closed it and left a huge speedbump in the middle of the road making it look very unattractive.

I've complaint to them on the phone. Spoken with Samatha Governer and also logged a complaint on HelloPeter
https://www.hellopeter.com/telkom/reviews/bad-workmanship-tarring-the-road-2324289

Telkom is ignoring the issue and not doing anything about this. They left the street in bad shape. I will also want to log a complaint with the COCT to come out and see this.

Please take this up.

date of incident :25/08/2017
i spoke to a team leader who advised that he is sending an escalation to cancel order his name is Nkosinathi Mhlongo and he sent the mail from Thobile Zungu desk, but the courie advised he was not aware of any collection but he had another package that was suppose to also be cancelled on the call.

called to cancel order revieved on thursady 24/08/2017

order collected on the 30/08/2017 by courier company with a new order i did not authorise
waybill numbers 4449578 and 4449583

courire gve me a sender slip for packages he took slip number [protected]

telkom now does not want to cancel my profile i have been on hold the whole day and i will be taking it up with the ombudsman

telkom are scammers that want rip people of...if they even try to debit my account for devices i do not have im taking it up.

On 2017/07/28 I phoned telkom and requested my landline to be moved to my new address. Since then and after several calls made I am still waiting. On 2017/08/18 the technician phoned me to install the landline but that never happened because no cables was laid by telkom at the new premises.in the mean time I received a bill from telkom for my telephone and landline of which I have no use of. This kind of service is unacceptable to wait now for more than a month

On 21 August 2017 I noticed that my cell phone only permitted calls to emergency numbers. After contacting Telkom I was informed that my contract had been cancelled. I informed Telkom that I did not cancel my contract and requested that they reinstate my number urgently as I needed to be able to make and receive calls and send and receive messages. I followed up with Telkom on the 22nd, 23rd and 25th August 2017 and no progress had been made with my query. It appeared from a discussion with one of the Telkom representatives that someone else cancelled their contract but that somehow my number was cancelled. I am not sure how this could have happened without my knowledge or approval. My Telkom invoices are always settled in full and on time and even in the instances where Telkom had over charged me, those invoices were settled in full and on time. It also took a while for Telkom to refund me the overcharged amount. The current matter is however even more upsetting as it has now been just over a week and Telkom has still not reinstated my number. This has made it virtually impossible to perform certain functions such as making payments of my accounts. I am also not contactable due to the error which Telkom made and which they now are taking forever to resolve.

This service is extremely disappointing and not acceptable. I have been a loyal Telkom customer for a number of years now but this is making me reconsider my continued support for Telkom.
I would really appreciate it if Telkom can resolve this matter as a matter of urgency.

My name is Gugu Majola I applied for the R199 wifi 10gig deal at Fourways Telkom center on Friday 25th of August at 15:50. I got the device and we took it home for my family to use.

We wanted to first use it in an Xbox for game updates. It came with a password and we activated the password and started downloading a 500mega byte game in the middle of the download I saw a message which said data bundles have been depleted. I was confused as we have used the password to use the new device and no one could have used it without the password.

I went back to the Fourways Telkom center on the 27th to find out what had happened and was told by the Manager of the shop that I need to call customer care as they can not help me and I have used the data. I have to wait until Monday 28th of August to call as it is a weekend.

I called Telkom's customer center spoke to Angeline and she told my 10 GB data was used in the first 15 minutes of logging on but I was shocked as I was unable to even download a 500mega byte data.

She continued to tell me it continued being used until 11pm that day which was even more scary as we went to sleep around 9pm that day as we had an early morning the following day.

I am very confused and shocked with disbelief regarding this whole incident and I am prepared to cancel my contract with Telkom as I feel what you get and what is being advertised is totally different.

Please refer below for my contact details should you require to contact me:

[protected]@gmail.com
[protected]

Thanks

On the 12th I applied online for a huawei p10 lite. On the 14th they called and everything was done over the phone. On the 15th the first debit order went off. I called alot of times to the call senter as well as the 10213 number. All they do is "escalate" the matter and nothing else happens. They also say there is no order for my device. I also know I would have alot of trouble trying to forget about this whole contract and get one everywhere where there is providers that actually provide since it is going to take months before they will stop deducting the debit order...from what I could find out

I visited a Telkom Store on 18 June to submit a cancellation for my LTE Service. This was after discovering that on two separate areas on the Telkom Website that this service had been sold to me as being in my area. I received a call number via SMS that they had received my form. Telkom ran their debit order at the beginning of July taking off another amount for this service, which I accepted.
Despite numerous attempts to contact Telkom, both verbal and written, they refuse to acknowledge receipt of this form and have run a debit order at the beginning of August and are now attempting to run a September debit order as well.
I have now stopped my debit order and will take action to obtain all my money back for being sold a service that never existed.

Good Day

I came home on Tuesday 08th August 2017, when I found two of Libby Construction technicians working on the Telkom pole which is not directly in my yard but easily accessible therefrom.

Once these two guys were finish, they packed up and left. Shortly after they left my son came home and notice the internet not responding. we looked at our modem which was flashing all lights (meaning there's no fault), and then checked the Telkom line. The line was completely dead. I contacted the faults department at 18:00 that evening, where I complained about my land line which was dead. The agent ensured me that the technicians will be coming around, but in light of the woman's day being the following day she could not confirm a positive dat.

Lo and behold, the following day another two guys from Libby Construction came to attend to my fault. they spend almost 2 hours trying to reconnect my line but to no avail. they then informed me that they will have to go to the office and figure out who the gentlemen were that messed up my line. According to them, the previous technicians disconnected my line and gave my line to the person whose line they came to fix. The y took my pocket of information and deleted me completely from the system.

I then received a call from the area manager Mr Roux who promised me he will look into my situation urgently, as there are no more space on the board where they could connect me. I made numerous calls and every time I get the same answer, " we are working on your fault, and cannot give you indication when it will be fixed."

As recently as today (28/08/2017), I spoke to a call centre agent "Simamkele" who then gave me a completely different story. He claims that the system shows there was cable theft and hence my line was off. which is a complete load of hogwash, as my line was working fine up until the technicians from Libby Contractors came to mess it up.

All I am asking ifs for my line to be restored, as soon as possible so that I can continue with my life. I am also an online trader which cost me a lot in data purchasing seeing that my line is off.

I trust you will respond with some positive feedback.

Regards
Daniel C De Vries

I have received an SMS today that my details have been handed over due to non-payment of an old Telkom account.

The following proof can be forwarded:
Correspondence around the cancellation of said line.
Telkom’s own receipt confirmation on receiving cancellation.
In addition, there is correspondence with a Telkom call agent to collaborate the conversation.

It took over 3 months to finally receive the final confirmation via SMS.

Note that my account was fully paid up to the end of Sept 2016.

Good morning,

I would like further action taken!

Approximately two weeks ago I was busy on my Telkom app on my cell phone, when I notice that I was due for an upgrade. So I clicked on “request upgrade” through the “Telkom APP”. I was contacted by sell direct “on behalf of Telkom” a week later. They had an offer for me, which was incredible. I accepted the agreement and awaited my phone. At this stage I was very impressed with Telkom and the service I was getting.

The upgrade cell phone arrived on 24th August at approximately 11h00. Wow, what an awesome phone the Huawei P8 lite. With this awesome phone, came a set of instruction from sell direct. So following through the instruction I get to a point where I am instructed to phone [protected] to activate the package and sim card.

Well this is where the relationship began to go south.

So on the pamphlet it stated that this is an automated service. When you phone it is until you press “2”. After you've pressed “2” the phone rings and rings until its cut off. I place numerous calls to the supplied number from 11h10 until 14h00. By this stage all levels of patience is now out the window. I am swiftly onto google to find their website to possible try a different number. The other number labelled reception [protected] clearly is not manned as this number rang as well with no response.

So I then thought “lets take another approach”, so I emailed [protected]@selldirect.co.za. I informed the info department as nicely as possible that I was battling to get through to the activation number. A Randall Miller responded and asked for my ID for activation.

I wasn't quiet satisfied with this as I had already been battling to get through to them. So I though “let's try the infamous number again”. So I dial an additional 20 time and hit the jackpot! I got answered, the lady on the other end of the phone requested my ID number again for activation and informed me that it would be activated within the day. Now satisfied that I had done what I needed to do. I sat back and waited for the activation.

Only to wake up on the Friday to find the phone had still not been activated. I then swiftly sent a mail to Randall Miller who requested my ID number again.

To cut this long agonising story short. It is no MONDAY and the PHONE is yet to be activated!

So my points are:

1. I requested and upgrade service through Telkom. This is an EXTREMELY poor representation of Telkom. If Sell Direct is going to represent (“on behalf of Telkom”) then something need to be done with their customer service, as I will not be going down this road again. I have been with Telkom Mobile for a good 7 years now and this is the first time I can say I horrified with the service.
2. As the Huawei P8 Lite is “under” a Telkom contract, please indicate how is the phone going to be activated? This phone is no good to me as a paper weight.
3. How is “Telkom” going to ensure to their client that this sort of service is going to be addressed? It is Telkom's promise “We connect you to a better life. By talking and listening to you so that we understand your needs, we meet them with products and solutions that keep you connected to what matters, both today and tomorrow”. Because I can ensure my life has not been made better through Sell Directs service. I have had to walk around with 2 cell phones the entire weekend in case my number, which was to be upgraded, was activated on the P8 lite. Meaning the current sims card deactivated!

I look forward to your speedy response in this matter.

Could someone please tell me why it has now taken almost two working days and I have still not received a call JUST to have my phone blacklisted. I called the call centre yesterday morning at 9:30 and was told that an email has been sent to the department and I would get a call within 2 hours, which never happened. Today I called again a little before 11 and spoke to someone else who told me the first lady did not send the information through so she would do it now and someone would once again call me within 2 hours. It has now been 5 hours and still no call. HOW LONG DOES IT TAKE TO BLACKLIST ONES PHONE THROUGH TELKOM! I would like to claim from my insurance but seems like its going to be a while with the pace that Telkom is working at.