Telkom SA SOC
Reviews and Complaints

I had a billing query where my payment went into an incorrect account. This was ultimately transferred intothe correct account. However, I have a suspension on outgoing calls on [protected]. Numerous irritating calls remain with complete misinformation and a disgraceful run around. Your agents are polite but absolutely grossly incompetent...each one telling me a different story or assuring me of immediate resolution. This has been days. I am sending complaints to ombudsmen as this level of frustration is an embarrassment to any company.
Either there is poor training, or they don't care, but you need to correct this please. My cell number is [protected]
Gail Edelstein

I would like to lodge a formal complaint regarding a debit order amount of R633.00 that was debited from my Capitec savings account on 25 May 2016. As far as my records show my Telkom as account which has a debit order amount of R200 pm is up to date.

Upon calling your callcentre to query this I was told that it was for non payment of my April amount due, therefore I was charged an amount of R200 + for returned debit fee. This is incorrect and I am prepared to escalate this matter tobthe appropriate Ombudsman with jurisdiction.

For ease of reference I have attached my payment for April 2016. I would like to cancel my debit order, and have my payment of R603 reversed.

Please provide me with a reference number for this complaint as this is required upon escalating the dispute externally.

Regards
Charlton
[protected]
Charlton.[protected]@gmail.com

Good day, as per my telecom with Thembisle I have requested that my mobile data contract be cancelled effective immediately.
My debit order was reversed, but I had no communication from Telkom advising me that I will be charged an additional R200.94 due to this.
Telkom then debited my account for the amount owing R539.00 + R200.94.
I am not in agreement with this, and will not be held liable for your bank charges.
I have signed a contract to pay you R539.00 a month and this is according to my affordability.
We can possibly cancel the debit order and I can pay it directly to Telkom monthly.
Charging me an additional R200.94 is robbery.
Kindly revert back to me on this.

To whom it may concern

Name: Mrs L.B.Richardson
Address: Dias Place, Austerville, Durban, 4052
Number: [protected]

I am getting really annoyed with the service we receiving. Its been over a week that we reporting a fault with our internet and telephone connection. We have been calling everyday and waiting airtime. We loosing business and who will take responsibility for that. We need this problem sorted out asap. We are paying for a service that we don't have and are incurring costs in trying to correct it and we are not receiving satisfaction from the consultants. Worst off all we loosing business. This is absolutely horrible service we are receiving.

Good day
I have 3 cellphone contracts with telkom.
I want to cancel my debit order so that I can do a manual payment when I get paid.
The 25th does not suit me and
The last day of the month does not suit me.
I get paid on the 27th or 28th of each month - I then want to pay my contract manually.
You cannot bully people into your stuck up system. It does not work for me. You make money out of me and I think I could have the freedom to choose how and when to pay. My cellphone contracts are a priority to me and will paid every month to avoid penalties.
Please re-consider this unbendy, old fashioned, colonialised policy. It does not work in modern times!

I am extremely disappointed with the service and the turn around time to provide a service to the customer by Telkom
The following order Nos Refers:
[protected] - 466 Church Street
[protected] - 37 Royston Road
[protected] - 312 Brixham Road
These orders were place in April 2017
The orders for Church Street and Brixham Road were done but at a very delayed pace which I tolerated.
However, to date the order for 37 Royston Road has not been completed. After much investigation by myself I have been pushed from pillar to post regarding the eta of this order.
I have received numerous sms notifications saying that that order has been dispatched, but to no avail. This is unacceptable.
I am fed up. This is utter humiliation on my part as I had needed this service for the benefit of the children who live at these residences. Their school work has suffered detrimentally.

This is the last straw.

Nishi Govender

Paid my account on the 16'th of May. Trying to get Telkom to allocate the payment on my account for more than a week now. Sent mail and contacted support via Web Chat on numerous occasions without any response. At a loss for words, how do I resolve this?!
Payment reference is [protected], Account number is [protected].
This highlights a general concern I have. Why do Telkom only provide communication channels that preserve communication history only on Telkom's side. As a customer you have no history of web chats or mail sent via the web. No direct mail address is available. If you phone - again Telkom has a recording and (usually) the customer would not have one. Feels very deliberate

On the 03/05/2017 i sent my phone into the Samsung smart care centre for a free screen repair as my phone is on contract with Telkom Mobile for less than a year and i qualify for it .

Samsung smart care centre could not release my phone without a proof of purchase and they assisted me to try and get it from the Telkom Mobile store in Pietermaritzburg .

Telkom Mobile has been of no help, all they have done is give me a screen print of their system and that is not going to suffice as proof that i have a contract with them .

My phone was ready in the first week of May but i do not have it to date because Telkom has been giving me the run around by basically saying that they have changed systems so they no longer have the information i require and basically they cant help me .

Where am i suppose to fork out R2600 from to pay for my phone when i am entitled to a free repair ? I called the call center and they basically told me they cant help as it is the stores problem to provide me with the proof .

While i wait for Telkom to get their act together i am left without a cellphone that i still have to pay for .

we have has telkom for a year now. we have had problems since day one. the biggest problem and concern is that telkom cuts off my line every month BEFORE THE BILL IS DUE.

this month for example my bill is due on the 5th of JUNE, but my line was suspended on the 23d of May. I paid my account on the 19th of May. please explain how this could happen?

this is the problem every single month. then the y charge you a re connection fee.

my next problem is every month we get cutt off it happens sooner. i declared my salary gets paid on the 30th of every month. they proceeded ot cut me off on the 28th. how can one pay your bill before your salary date which you declared?

then my husband whom pays the 25th started paying telkom on the 25th to avoid cut off. then the next month we are cut off the 24th. once again HOW?

i recently started a job where i receive my salary on the 20th of every month. now what does telkom do? send my an sms my line will be suspended on the 11th? how in the world does this work? then i pay on the 19th as i receive my salary. and wooops, there goes my line again on the 23de. But my bill is only due the 5th of june.

the best part is i have herd form other telkom users that when they got an debit order telkm stopped with their shananagans. so iphoned twice to set it up. and still nothing happens.

so telkom is deliberately cutting lines to score the re connection fee, and to score 2 days of consumers. this needs to stop. Telkom is malicious.

i cannot do this any longer,

Hi,

I ordered an upgrade from a 40 MBit /sto a 10 MBit /s fibre line on 21 April. Until today the connection does not work properly and the speed is sometimes down to less than 10 MBit/s.

I spent at least one week on the phone with Telkom (no joke!), received an invoice for a 40 MBit/s and a 100 MBit/s line + plus for a call out of a technician, who only came to find out that we already had a (40 MBit) fibre line.

I was told twice this week that a technician will come to "fix" the 100 MBit/s line - nothing happened, no excuse.

I could never imagine that a company can be so planless and incompetent and can only advise you to chose another provider. Telkom is an absolute nightmare!

On the 14 of May telkom deducted my debit order. On the 23rd of May I received calls well into the night threatening with legal action, not to mention the numerous text messages received (which I ignored due to the fact that my debit order went off). At about 01:00 o'clock in the morning on the 24th, my subscription was suspended. My first call made to telkom regarding their unethical and Wrongfull actions taken, was around 05:30 in the morning, I received a response that the lines will be unsuspected at 09:00, I called around 9:16, I was then informed it will take 2 hours, so at about 11:45 I called AGAIN as my subscription was still suspended. So this lady, Linda informed me the turnaround time is 24 hours, my response of course was that a debit order takes 10 days to reflect, my suspension was Wrongfully processed due to telkom's incompetent staff and now I need to suffer and just take it because of the turnaround time. I also urged her that the lines need to be activated before 17:00 or I will lodge my complaints of ineptitude and unethical behaviour on telkom's side wherever I can. One of my 4 contracts are unsuspended, but the other 3 still suspended. This was after 15:00, at which time I made another call to 081180 (I have gotten so used to telkom's call centre today, think I made friends with the amount of useless calls I made that got me nowhere) the lady said she will call me back before 17:00 as she wanted to find out why my account is at trial? What a surprise that she never called back, used to telkom's incompetent staff by now. Still not unsuspended. As I am typing this complaint, I am on the line with one of telkom's agents again, it takes a total of 17 minutes and 15 seconds to type a useless email to a manager who hasn't been able to sort out the problem with the first 4 emails sent today. So now, I need to wait for tomorrow (25th), not because I want to, but because I have no choice in the matter, even if I complain a hundred times, telkom's services will still be telkom's services, or rather the total lack thereof. Nothing I can do to change the very high incompetence level we as consumers need to accept every day. At the end of the day, I will have waited the 24 - 48 hours it takes telkom to unsuspend my lines, probably need to buy a phone early tomorrow as my work depends on me actually having a useful simcard. Good to know I can count on telkom to fix the inadequate mistake as quickly as it was made. 4 years with telkom and I am literally filled with excitement thinking that some of my contracts will expire in 2 to 3 months. Highly doubt that this complaint will even be attended to or fix my problem with telkom, but hey, I've had a very frustrating day. And who else to vent about than the company who caused my frustration with their lack of proficiency.

Good day, I went to the Telkom Store at Mall of Africa and took a Hauwei Mate 9 contract. The guy helping me said they didn't have it in stock at the time but should have it in a week's time. This was on the 23rd April 2017. It has been over a month and I have been to that store every weekend since then and there is still nothing.
What is worse is that no one in the store seems to care or know anything about the where about of my order, no one from Telkom has called to give me an update.
Please look into this matter for me.

Thanks.

I, JC de Langen (ID [protected]), is paying a monthly fee of R79 per month for an ADSL line which Telkom confirmed a few minutes ago is not their line... When we cancelled our landline (home number: [protected]) we were informed that we will have to pay for the ADSL line still. We did not receive any invoices from Telkom but over and above it all they kept on deducting R79 per month from my wife's Standard bank account. The Description on the bank statement: Telkom SA [protected]-9 deducted on a monthly basis by the 10th of each month. We would have kept on paying if it wasn't for our request to transfer the line to the holding pool so the new service provider can access the line. Please investigate as this is very troublesome to think I have paid for a service that did not exist. You are welcome to contact my wife, René, as she is more freely available at [protected] / rene.[protected]@sasol.com (in addition you are welcome to contact me at [protected]) I will not be able to take your call while busy with a class.

Hi,

On the 10 March I realized that the last SMS I received was on the 2nd February 2017. I contacted Telkom on the 10th March to log the call, I was told to put my sim card into another device to see if my device was the problem. I did so, I can send a SMS from my device as well as other devices however I cannot receive any SMS to my device or another device. The problem was logged. Thereafter I called Telkom on the 14th March, 23 March, 24 March where by Telkom logged the problem again as well as called me back. I then phoned again on the 30th March, once again Telkom logged the complaint. I called Telkom throughout the whole of April, which to my surprise the call centre agent said that there was no record because if they do not log the call it will not show up on the system? So what was Telkom then working on if they never logged anything, also to which I must add, I am the one that needs to follow up as Telkom never returns any calls. I then called again, the lady said that she will contact her team leader and call me back, I was then contacted later the day by the Team Leader which assured me that he will personally be handling my problem, this never happened. I contacted the call centre today (24 May) only to be told that on the 4th May they closed my case. However the problem is not fixed. I have also made numerous calls to the call centre during the month of May and was never told that the case was closed, once again no record of this is shown as nothing was recorded. I have explained numerous times that my bank is charging me for SMS which I am linked to but I never receive them so therefor I am paying for a service which I do not get. Who is going to cover this cost? It is now going on 4 months of not receiving SMS and 3 months from the time I logged my complaint on the 10th March.?

Please can someone get back to me with this regards as I am really frustrated that this us taking so long. Every time I call Telkom I get told that they cannot sort out my problem as they are only the call centre and back office needs to sort out the problem, they cannot put me through to them and all they can do is send a email regarding the problem. Today they have logged my call as a port problem when I did a sim swap, i did this sim swap almost 5 years ago?

Regards

Shanley
[protected]

My father has applied for 2 lands lines 2 months ago. One was put in at his property the next one was told they cannot put it in as my father has to get a sub contractor to do the grinding and making holes for the line as well as buy his own pvc tubing. Well he canceld that deal and did and upgrade at telkom cape gate on the line they put in to a adsl line (R599) and also took out the (R649) offer laptop wifi 10g and hard drive. And month ago. Well cape gate was out of stock for everything. My dad told the agent Micheal that he is always on the rd and won't have time to collect and see that i handle has bussiness can i collect. Which was in order and was told to make a turn every 2nd day to see if products has arrived. From that Sunday i went every second day as my father needs to be in contact with my mom she is in a wheel chair and had an operation.. Every 2nd day no they didn't recieve the products devices. He recieved a bill of R800 went down to telkom on the 17th May 2017 as the agent kelly/kim told me the devices and laptop is there but she can't issue it only Micheal can and he is only comming in at 2Hoo. I told her i can't wait or come again. Please ask if he can call me. On 18th May 2017 at 11h00 i was at telkom cape gate again the agent kelly/kim sends the lady that walks with the boared blond head to me and tell me Micheal is coming in at 2h00 then she will take the forms from him and help me herself. I agree and tell her i will walk around till 2hoo due to driving up and down and i just wanted everything over on the 18th. I went to her at past 12h again i told her I'm going to sit in my car the kids are getting restless. Which the blond girl said yes. Came 2h00 low and behold Micheal didn't pitch he changed with someone else to work in his place. Thw blond girl comes again to me. Hi we broke his locker open and got your fathers contract. Which i was a bit happy yes we getting somewhere. Then she tells me hold it as soon as u come to the front just hand it to the agent. And kelly gets up from her seat me thinking ok she is going to get the devices. NO SHE GETS HER PURS AND WALKS OUT WITH THE BLOND HEAD AND GOES AND HAVE LUNCH! Another agents helps me and here i have to explain the whole story again and i ask why couldn't Kelly help me... She knows the whole story my father was her with me and she was present when Michael did the deal... The lady staid there is no stock and kelly could of helped me the mrn already. Once again no devices and i waited from 11hoo till 2h40 to hear there is no DEVICES AGAIN... the next day agent calls me Michaels says he is sorry and there is DEVICES once again..she requested my father should come with me he worked late so we will be going the next day. Saturday he needs to go work again Michael s phones he needs my fathers banking details i told him I'm on my way to an event we will be there on Sunday mrn early once again don't worry your devices or here. Sunday 21 May 2017 we at cape Gate TELKOM! Low and be hold we have to wait Micheal does not come out at all. His at the back i get my parents banking details agent request to make a copy of their 3 month bank statement. And we wait after 30min i tell them I'm going to go shopping my father said he will wait outside... He later joins me and tells me know one came out to call him. After 1h30 shopping hoping that he will only be singing and go home we wait again... Then Micheal comes to me and takes me to the back shows me the devices but LORD HAVE MERCY! He only opened an application for the R649 deal that moment...well we have been running after this deal since last week because devices is at cape gate telkom shop! He tells me my father has a low credit score! But give me time till Tuesday 23rd May 2017. Well its 24 Wednesday 2017... My father and myself was taken foe a JOKE! For the whole month you only opened a contract on Sunday! Running to your store every 2nd day your agents maybe making lekker fun of us now... Our contract was never submited and now to hear low credit score Micheal could of done the credit check the same day my father applied for the deal... Now he sits with an amount of R800 for only having a land line... My time, my petrol and you Telkom Cape Gate humiliating me every time i get there...you should all be signing warnings and there is never a Manger to speak to or lay any complaints... His always off for 2 days

Hi my husband had got me a Huawei P9 as a Valentine's day present the guy that had served him mentioned to him that they have a promotion on for Valentine's day with the Huawei P9 come a 7inch Huawei tablet so my husband took it and the guy said he hasn't got stock it will come in few weeks time it's been months now that we haven't received it and every time we call about it they say no stock. We even been to the store it self and he took our number down to call when he gets stock. Please kindly look into the matter.

Dear Telkom 23.05.2017
You cancel my line without permission from my side now for almost 3weeks my business is without a line I call in about 100 times or more and was 2 times at you Wonderpark Branch the staff there are pathetic really it look like they don’t want to help so if the customers are a newsens to them.
And till now nobody could help me to put on my line again. It’s a land line lookalike. And I try a 1000 times to call Your Wonderboom branch the line is engage the whole day.
Can someone please assist me ASAP in this matter.
AB Glass
Tel No: [protected]
Id No: [protected]
J Bodenstein
Telkom account no: [protected]
You can call me on the following no: [protected] / [protected]

Account department in centurion:
Send lady a mail of the way I understand the amount due on the 16th may 2017, tell her I have made payment and when my line is fixed as it's been down for 2 weeks, and the payment date shows 5th june 2017, they still suspended my line. All correspondence

Good day nomfundo

Trust you well.

Thanks for all your assistance before.

I just received a message that my line have been suspended, didn’t you remove it from the list of suspension, as the r189. Is only due on the 5th june 2017.

My line was out of order from the 8th may 2017 until yesterday 22nd may 2017.

Please reconnect my line and you can take the reconnection fee off.

Awaiting your urgent response.

Lorraine knodel [protected]

From: lorraine knodel
Sent: tuesday, may 16, 2017 10:51 am
To: 'nomfundo chamane (Nc)'
Subject: fw: invoice

Good day nomfundo

I received an update invoice and I see there is some credit on it, many thanks.

Amount payable now is r267.40, the balance of r189.47 is due the 5th june 2017 that’s to say if it’s working as it’s down for over a week now.

I will send you proof of payment latest tomorrow morning to it can be allocated before the 22nd as cut off for disconnection again.

Thanks
Lorraine

From: lorraine knodel
Sent: friday, may 12, 2017 9:11 am
To: 'nomfundo chamane (Nc)'
Subject: fw: invoice

Good day

Please advice if this was taken up with the manager, as I have now phone again and queried when the line will be active and then gone to the billing department and the lady said you not in.

I would like to know as I can’t see why I must pay for something not working again and then getting charged reconnection fee’s that I was not aware off.

Thanks
Lorraine

From: lorraine knodel
Sent: wednesday, may 10, 2017 3:52 pm
To: 'nomfundo chamane (Nc)'
Subject: fw: invoice

Hello nomfundo

With regards to the r214 reconnection fee’s i’m not very happy as my land line was not working since december 2016, only recently the line was restored and I have told the other people that, now again the line is not working.
I can’t for some odd reason get the proof of payment once i’m done with it.
Only what I have send you, I will try again in the morning, as I need to do this from work and don’t have time during the day, now we are paying for a land line not working…
As the last time some just finalized the call that the line was not working and then I had to phone again for it later on.

I’m not really behind only the r214 that was added for the reconnection that I was not aware off.

Suspension of lines would only happen if you about 3 months behind and i’m not.

Please escalate this to a manager as I wasn’t aware of the reconnection fee, and my line not working again.

868crk080517

Thanks
Lorraine

Elizabeth pelser
[protected]
Van riebeeck park

1. I took out a contract for and adsl line as well as a rooter first week of september 2016. I have made my subscription for the installation and costs. I am working from home and the decision was to go this route to assist me with my work.
2. On 25.10.2016 I have phoned telkom to report I have no internet. I was told they are working on the lines. I was given no reference.
3. On 25.10.2016 I have paid my monthly subscription.
4. On 28.10.2016 I have phone telkom once again reporting I still have no internet. Is was told the technicians are working on the lines.
5. First week of november I phone telkom reporting I am still without internet since the 25th october 2016. I was asked for the fault no but because telkom did not want to give to me, I could not tell the operator. The operator then told me she can see the last fault reported was in 2009!
6.07.11.2016. Still without internet I received an sms stating the line has been tested. I had the option to reply if the line is still faulty, which I did!. No response from telkom!
7.10.11.2016 phoned telkom once again as to this date, still no internet! If was given a fault report no 75crk041116. Fault was reported by someone else on 04.11.2016. Status according to fault no: still in progress.
8.22.11.2016 phoned telkom still with no internet and was told to hold on they will get technician to give me a call same day to set up an appointment. I am still waiting for this dead person to phone me!
9.29.11.2016 received sms. Fault no 75crk041116 is in hands of technician repairs division.
10. Beginning january I was contacted by a lady from telkom about my account. The above info was given to her and she promised to cancel my contract. Please let me know if you are willing to assist me or not. I am not paying this money for no service!
11. Received sms form nudebt regarding my account handed over. For what? Should I pay telkom for no service?

I have received the following email yesterday.

From: corne marais [mailto:[protected]@wiru.co. Za]
Sent: 22 may 2017 01:50 pm
Subject: wirulink - no more copper cable theft problems and slow internet speeds.

To whom it may concern,

Telkom had major downtime problems in your area and we have a better alternative solution. We are now live in kempton park, with 2 new towers that cover kempton park and surroundings

Wirulink is a licensed telecommunications service provider using state of the art wireless and fibre technologies to provide telephone andinternet services to businesses and homes for 10 years. It is fast, reliable and affordable.

If you will not be sorting me out with nudebt - I will be taking you to the ombudsman. Thank you.

Good day, on 4 May 2017 I submitted an online pre-order for a Huawei P10 plus. I received a confirmation email on receipt of my application with only a link in the email. The link is a .pdf document stating the T&C's of the pre-order.

In the T&C's it is stated that the persons will be contacted between 16-18 May 2017. To date I have not received any communication from Telkom to state whether I qualify or not for the pre-order?

When contacting Telkom's sales department on number 10213, after which you must hold for at least 15 minutes every time I called at least 5 times. The person on the other side makes your hold for another 5 minutes after being connected to a sales rep. and provided your id number. Thereafter, they say that they can't pick up my order or saying that someone will call me back.