Temu review: Its obvious by looking at the pictures my missing items could never have fit in that bag 1

So i've been purchasing from them for about a year and a half, have had some issues in the past was a little hassle but was resolved for the most part without to much sweat and tears, not even close to as good customer service as some other shopping sites we know and love but up till this point I guess you get what you pay for that was until yesterday when my package arrives im really confused by the size of the bag because I know the amount of items im expecting and there's just no way they are in there so hoping i'm wrong I open up the bag and i'm pulling out small items like a pillow cover, scissors, cleaning brush ect but after pulling out a few items along with a birthday card I never purchased but was complimentary I guess since my birthday is in a few days, which givin what in fact is about to happen dealing with them is either a dig at me from the person packaging my stuff or just really ironic, because after just a few items im done there's nothing left in this bag and i'm really confused because there was no shipment being split into multiple shipments ect, there was 10 items missing from this small-ish bag 2 13 inch antiques style mirrors 5 6 piece sets of food storage containers 2 additional pairs if kitchen scissors and a cleaning brush, I reach out let them know by phone and they say I need to speak to a specialist but that person left for the day the specialist will call me tomorrow but in the meantime I can go online and request a refund, so I do and it says I have to up load photos of all the items a received along with the packaging, so I lay out everything along with the temu bag that clearly shows the bag with my name and the tracking number ect and you can clearly see in the photo that there was no way that bag was fitting all the items that are missing, that bag was already crammed when it got to me, there was no way it was fitting two 13 inch mirrors (whether they come disassembled or not) let alone 5 sets of containers and each set includes 3 containers 3 lids not to mention the other small items its absolutely impossible, anyway I take the pictures up load it all tick all the boxes it it said that the estimated amount of the refund would be about 12 bucks and I have to wait for someone to review this claim um ok sure, I wake up this morning to a email saying, kate marjorie pabalan

Jul 7, 2024, 8:49 am

Dear valued customer,

Greetings from the temu customer service team. We hope this email finds you well, despite the unfortunate circumstances surrounding your recent order.

We appreciate your prompt response, and please accept our heartfelt apology for this situation, especially after receiving a package with missing items under order po-211-[protected]#. We want to assure you that we're taking this matter seriously.

We understand the challenges and disappointment you may be experiencing. Upon thorough review, we regret to inform you that we are unable to accommodate your request for a refund. After a comprehensive examination of your order, we can confirm that all items were shipped and packaged in accordance with the order specifications. Our warehouse team extensively reviewed the shipping process, including the shipping video, ensuring that the items were dispatched completely and in adherence to the order. Consequently, we are unable to proceed with your request for a refund or reshipment as our findings indicate that no items are missing from your order.

We kindly request your understanding in this matter and express our gratitude for your loyalty, comprehension, and patience. If you have any further inquiries or concerns, please feel free to contact us. Our dedicated customer service team is readily available to provide assistance in any way possible.

Thank you for selecting temu, and we eagerly await your response.

Sincerely,

Kate

Temu customer service team

Temu will leave you so frustrated making you feel like you want to lose your mind, so I call them back today and I say I don't want to wait for this specialist to call me back can you just transfer me over, she says she doesn't know what a specialist is they don't have any specialist, I tell her I don't know what they are either why cant customer service just help me, she says she will escalate my ticket, I tell her about the email I received and how is it escalated when the email says they made up their mind and it's a hard no, she tells me she doesn't see a email from them and she wasn't away of any pictures being uploaded on my behalf,

So pretty much no one knows what they are doing, no one will help you, and even though I have clearly showed to the bag and all the items it came with and they can clearly see that it would be like trying to fit a cow into a tea cup if they are claiming they included my 10 missing items, its not about the money its about getting what I paid for and the principal I want my stuff!