Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Online Shopping Tesco Money taken out twice
Tesco

Tesco review: Money taken out twice

D
Author of the review
6:12 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Money taken out twice on same transaction on the 16th of August 2023 in the Prestatyn store , while I was on holiday .I went into store and went to the self service and had problems with the toll . I had payed but was unable to get a receipt out . I called the assistant over and she was unable to sort it . The lady said the computer had crashed and called a manager over . He said the money would either not be taken out or refunded as it was called a ghost transaction. I had to go to another till and start again . The manager said if there was any problems, I should contact my local store . When I returned home I did that and was told I would have to wait 5 working days to get my money back . I cannot get any answers from my own Tesco or online . I have been trying to sort this out for 2 weeks .I went in store yesterday and was told there is nothing I can do . Please can I get a refund of £8.25 . This is not my fault and yet I am the person running around trying to get this sorted . This is awful customer service .I will not use Tesco again to shop if this is not resolved . It’s not about the money , but the way I have been treated and no one seems to want to help . Please can u sort this out .

Desired outcome: Refund of money

More
Send message
Copy link
Report
0 comments
Add a comment

More Tesco reviews & complaints

Tesco - online and customer service 45
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Tesco - tesco penang sells without a price tag & dishonesty of internal staff! 11
Tesco - policy canceled without my knowledge! 2
Tesco - customer care 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Tesco - sgm attitude and behaviour (so rude) 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Tesco - rude staff
Tesco - kad tesco
Tesco - staff manager stourport
Tesco - Tesco delivery driver
Tesco - no stock
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Tesco reviews and complaints

  1. Tesco Contacts

  2. Tesco phone numbers
    +44 800 505 555
    +44 800 505 555
    Click up if you have successfully reached Tesco by calling +44 800 505 555 phone number 10 10 users reported that they have successfully reached Tesco by calling +44 800 505 555 phone number Click down if you have unsuccessfully reached Tesco by calling +44 800 505 555 phone number 8 8 users reported that they have UNsuccessfully reached Tesco by calling +44 800 505 555 phone number
    11%
    Confidence score
    Customer Service
    +44 330 123 4430
    +44 330 123 4430
    Click up if you have successfully reached Tesco by calling +44 330 123 4430 phone number 4 4 users reported that they have successfully reached Tesco by calling +44 330 123 4430 phone number Click down if you have unsuccessfully reached Tesco by calling +44 330 123 4430 phone number 0 0 users reported that they have UNsuccessfully reached Tesco by calling +44 330 123 4430 phone number
    100%
    Confidence score
    Customer Service
    +44 800 917 6906
    +44 800 917 6906
    Click up if you have successfully reached Tesco by calling +44 800 917 6906 phone number 1 1 users reported that they have successfully reached Tesco by calling +44 800 917 6906 phone number Click down if you have unsuccessfully reached Tesco by calling +44 800 917 6906 phone number 0 0 users reported that they have UNsuccessfully reached Tesco by calling +44 800 917 6906 phone number
    100%
    Confidence score
    Groceries
    +44 800 323 4050
    +44 800 323 4050
    Click up if you have successfully reached Tesco by calling +44 800 323 4050 phone number 1 1 users reported that they have successfully reached Tesco by calling +44 800 323 4050 phone number Click down if you have unsuccessfully reached Tesco by calling +44 800 323 4050 phone number 0 0 users reported that they have UNsuccessfully reached Tesco by calling +44 800 323 4050 phone number
    100%
    Confidence score
    Tesco Direct
    +44 800 323 4060
    +44 800 323 4060
    Click up if you have successfully reached Tesco by calling +44 800 323 4060 phone number 1 1 users reported that they have successfully reached Tesco by calling +44 800 323 4060 phone number Click down if you have unsuccessfully reached Tesco by calling +44 800 323 4060 phone number 0 0 users reported that they have UNsuccessfully reached Tesco by calling +44 800 323 4060 phone number
    100%
    Confidence score
    Tesco Tech Support
    +44 800 323 4080
    +44 800 323 4080
    Click up if you have successfully reached Tesco by calling +44 800 323 4080 phone number 2 2 users reported that they have successfully reached Tesco by calling +44 800 323 4080 phone number Click down if you have unsuccessfully reached Tesco by calling +44 800 323 4080 phone number 0 0 users reported that they have UNsuccessfully reached Tesco by calling +44 800 323 4080 phone number
    100%
    Confidence score
    Wine By The Case
    +44 800 591 688
    +44 800 591 688
    Click up if you have successfully reached Tesco by calling +44 800 591 688 phone number 2 2 users reported that they have successfully reached Tesco by calling +44 800 591 688 phone number Click down if you have unsuccessfully reached Tesco by calling +44 800 591 688 phone number 0 0 users reported that they have UNsuccessfully reached Tesco by calling +44 800 591 688 phone number
    100%
    Confidence score
    Clubcard
    +44 345 301 4455
    +44 345 301 4455
    Click up if you have successfully reached Tesco by calling +44 345 301 4455 phone number 1 1 users reported that they have successfully reached Tesco by calling +44 345 301 4455 phone number Click down if you have unsuccessfully reached Tesco by calling +44 345 301 4455 phone number 0 0 users reported that they have UNsuccessfully reached Tesco by calling +44 345 301 4455 phone number
    100%
    Confidence score
    Tesco Mobile
    +44 330 123 0250
    +44 330 123 0250
    Click up if you have successfully reached Tesco by calling +44 330 123 0250 phone number 1 1 users reported that they have successfully reached Tesco by calling +44 330 123 0250 phone number Click down if you have unsuccessfully reached Tesco by calling +44 330 123 0250 phone number 0 0 users reported that they have UNsuccessfully reached Tesco by calling +44 330 123 0250 phone number
    100%
    Confidence score
    Tesco Pay+
    +44 800 323 4048
    +44 800 323 4048
    Click up if you have successfully reached Tesco by calling +44 800 323 4048 phone number 1 1 users reported that they have successfully reached Tesco by calling +44 800 323 4048 phone number Click down if you have unsuccessfully reached Tesco by calling +44 800 323 4048 phone number 0 0 users reported that they have UNsuccessfully reached Tesco by calling +44 800 323 4048 phone number
    100%
    Confidence score
    Delivery Saver
    More phone numbers
  3. Tesco emails
  4. Tesco address
    Tesco House, Shire Park, Kestrel Way, Welwyn Garden City, England, Hertfordshire, AL71GA, United Kingdom
  5. Tesco social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 27, 2024
  7. View all Tesco contacts
Tesco Category
Tesco is ranked 31 among 1606 companies in the Online Shopping category
#29 PayTM PayTM #30 Poshmark Poshmark #31 Tesco Tesco #32 Zazzle Zazzle #33 Mercari Mercari

Most discussed complaints

broken pc keyboard - they're full of crap!
2
(opinions to this review)
Tesco Alternatives
Amazon France 12 reviews PNS.hk 1 review eSafety Supplies 1 review OrangeShine 10 reviews United Electronics 49 reviews