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My family has a long history of purchases through the Brick. We were looking for a reclining couch. My wife and I have chronic pain and other issues, so comfort is a must ! On Sunday feb 23, we visited the Kennedy Commons location, they had the Cabrio couch and the matching love seat on clearance, $898/$878. We were told that it was the floor model that is on clearance. They had another same set, floor model but with a 30% discount. I couldn't get an explanation, if they are both floor models what's the difference? I decided to focus on the clearance set. I said that I would take the three seater and the love seat if we could get a deal on both. The sales person went to the store manager and presented our proposal, for both couch and love seat, $1500. delivered. He came back with $1575 plus delivery. We agreed to the $1575 and tried to negotiate the delivery. The manager became disrespectful, while speaking to the sales man in front of us then he canceled the sale and we left the store. This set has a motorized head support, this was the set we wanted. My wife and I went back to the store the next day, the set was still on clearance and the price was the same. After waiting and asking for help, we felt ignored, even though the same manager and several sales women were near the office and none came to help. I went to the other side of the store and asked sales person to help. I explained that we are interested in purchasing both units and was looking for a good price! He said this is the price plus delivery and tax. I explained that we were there yesterday and the price offered. He took it to the manager who again started shouting at us about that was yesterday's price and how are we supposed to know who you are? I reminded the manager of the price offered and while shouting bumped up the price and again very rudely said the price is the price we don't deal here?!?
We have had delivery thrown in to sweeten the deal in the past and we went to other brick stores on Monday, who offered to throw in delivery, unfortunately, they didn't have the set we want. Off the top of my head, we purchased: sectionals, washer and dryers, fridges and stoves. The brick was always the go to store when we needed furniture. This person, the store manager, is a complete idiot and I didn't realize that the brick has no loyalty to long time customers? I went to and walked out of this store a couple of times while trying to purchase the same items, remember, we agreed on the price they offered, it was just the cost of delivery and he canceled. While he was being rude, I said to him, I'm here to make a purchase not to be disrespected by you.
