The Cheesecake Factory
Reviews and Complaints

Responding to *Special Invitation* - Survey Code [protected]. Took Boss to lunch at Cheesecake Factory in Palm Desert, Ca. Made lunch of several appetizers. Excellent small pizzas! O.K. Boston salad. So-So clam chowder. We never received the house bread after asking a couple of times. Ordered coffee, but no offers of seconds. Received salad within 20 minutes, but took 1 1/2 hours for hot items. Was a long time for luncheon! Don't know why it took our server so long to respond when the other waiters were able to take care of the little things such as no sugars, salt/pepper, or silverware on table. Have eaten there several times and always received good service and excellent food. Sure was disappointed this time.

I've eaten at this resturant many times always having a pleasant experience. That is until today. It started with being shown to a table that was filthy, after being marched completely around the resturant I was made to wait while 2 other parties were seated first. When finally seated the waiter brought me the wrong drink. I ordered unsweet tea no lemon, I got lemon. When the new drink was finally brought the waiter served it from the next table. I then had to wait another 5 min. to get a sweetner. The meal was almost complete before the waiter returned to check if the meal was acceptable. By this time the drinks on our table had been empty for quite some time. I returned to the resturant later to purchase 4 slices of cheesecake 3 were right the last was not even close to what was ordered. Experiences like this makes it very difficult to want to return to this resturant.

On May 9th 2010, I attended a Mothers Day Brunch with three other mothers. The morning started out great until I decided to request grill chicken instead of bacon bits in my omelet. The omelet was initially made to order with these items; spinach, mushrooms, cheese and bacon bits. This switch was fine with our waitress. The omelet took an additional 15mins to arrive after the other guests. The manager visited our table to ensure me that the omelet would be arriving shortly, it did arrive shortly. When the omelet arrived, it included bacon bits along with grill chicken, I requested grill chicken instead of bacon. The omelet was taken away. The manager apologized. A freshly prepared omelet arrived; this time the omelet appeared to be fine. I once again checked to verify that it was made to my specification, it wasn’t. This time the cook placed bacon bits at the bottom of the omelet instead within the omelet to appear that it was prepared properly. The second manager apologized and told me that the chef would prepare my omelet. I declined, because at that time my party had finished their meal, I had lost my appetite with all the back and forth with such a simply request.

You would have thought that the manager would have just comp the entire bill, not!

My husband and i usually order chinese chicken salad to go for lunch. we usually order the large salad and there is about a tablespoon or so of chicken in it. today we ordered a lunch order which is smaller but the chicken in it was about a teaspoons worth. the lunch portion of this salad costs $9.95. i just want to get my money back and some kind of an answer as how everyone puts up with this. this is not the only 3 times this has happened to us i have complained about this a couple of years ago and they gave me a free salad. i am not looking for a free salad later, i want my lunch when i ordered it to be right. when we are in the restaurant the chicken portion in the salad is not big but definately more than the takeup portions.

Well my experince at the cheesecake factory was less than a "Piece of Cake".

About 3 months ago I went into the Thousand Oaks, Calif Cheesecake Factory.

I went to the retraunt around 4pm was seated and placed my drink order I ordered a bloody mary and from experince their bloody mary's are amazing . I recieved my drink it was watered down and there was a limp and dried out piece of celery in it, no olives, no lemon, no lime. I called the young man back over to the table and asked him to send the drink back to the bar and have the drink replaced.

Little did I know that was just the begining of my god awful experince. I ordered a piece of salmon with broccoli and mashed potato. About a few minutes later the waiter put a bottle of ketchup on the table I glanced at my daughter with a look of confusion a look of "Umm why did he just put a bottle of ketchup on the table." 10 minutes passed and a waitress placed a cold plate of dried out salmon with french fries down on the table and walked away. I had, had it I called the waiter back to the table and asked what kind of salmon this was why was it sitting next to french fries since that's not what I had ordered! He mumbled that's what you ordered it's on the "specialty menu" taking no responsibilty for his lack of service. I then told him to get me a manger. A woman approaches the table and asked what's going on .. she never mentioned her name I told her what had happened she took no responsibilty either not offering to waive the bill, get another piece of salmon her explination was well it was on the specialty menu. I asked for her card and she gave it to me or so I though I paid the bill and walked out hugry, my daughter was hungry and I was annoyed and confused.

I called corporate and they sent me a $30 credit I also found out the card the so called asst. manager gave me wasn't even her business card with was the managers card.

I have had several bad experinces at the cheescake factory since this incident.

They are rude, insenstive and the restraunts are disgusting take your money and run!

We always heard good things about this restaurant... last nite was are first time dining there...we were disappointed with the service ...it took ten mins after we were seated, to be greeted, then another ten mins for drinks to be brough out...dirty plate were left on the table... took 20 mins after finshing dinner to order and receive are dessert.Not only that there were customers waitin` to be seat that were leaning over are booth, witch made us feel uncomfortable, not to mention they were picking at them selfs, whitch made a less desireable experience...IM a server in the restaurant buzz, i have never given a bad tip untill now!