Menu
For Business Write a review File a complaint
CB Mail and Package Delivery The UPS Store Unfair charges - misrepresentation of brand
The UPS Store

The UPS Store review: Unfair charges - misrepresentation of brand

C
Author of the review
10:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is now my 6th attempt to file a complaint with the UPS store as my first attempt has not been responded to since my submission on January 30th. Their website claims all inquiries will be responded to withing 2 business days. All three of my inquires have been ignored completely. I have also filed a complaint with the Better Business Bureau and emailed the CEO.

On January 30th, I received a written quote directly through UPS (using Facebook Messenger) to ship 4 unboxed car tires. One of the 4 tracking number is 1Z6E966A0378661674. The other 3 end in 992530, 997491 and 999971. I sought the UPS quote because there is not an option to ship unboxed tires through their online services. The quote was returned with an estimate of $19.25 per tire. The next day, I received a ride to the store to ship my tires as I do not own a vehicle large enough to hold the tires. The UPS store rang up my tires with a price of $84.73 to $93.37. I showed the representative my quote directly from UPS and they could not figure out why there was such a significant difference. At this point I had no choice but to ship as my ride had left.

I called UPS and was told that sometimes UPS "stores" have different pricing but this is nearly a 400% increase. My complaint is due to the fact that a consumer would not know the difference between UPS and UPS store as they both bear the same name, same logo and same colors. This is a deceptive sales practice that even the UPS employees are unaware of. I am requesting a refund of the difference

Claimed loss: 250.0

Desired outcome: Refund the difference from UPS quote to UPS Store charges

Confidential Information Hidden: This section contains confidential information visible to verified The UPS Store representatives only. If you are affiliated with The UPS Store, please claim your business to access these details.

View 0 more photos
0 comments
Add a comment

More The UPS Store reviews & complaints

The UPS Store - awful experience 29
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The UPS Store - fraud and scam 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The UPS Store - I will never do business with ups, the ups store, or mail boxes etc again! 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The UPS Store - live scan fingerprinting
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The UPS Store - bad service 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The UPS Store - damage and theft
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. The UPS Store Contacts

  2. The UPS Store phone numbers
    +1 (800) 742-5877
    +1 (800) 742-5877
    Click up if you have successfully reached The UPS Store by calling +1 (800) 742-5877 phone number 0 0 users reported that they have successfully reached The UPS Store by calling +1 (800) 742-5877 phone number Click down if you have unsuccessfully reached The UPS Store by calling +1 (800) 742-5877 phone number 0 0 users reported that they have UNsuccessfully reached The UPS Store by calling +1 (800) 742-5877 phone number
    UPS Customer Service
    +1 (800) 789-4623
    +1 (800) 789-4623
    Click up if you have successfully reached The UPS Store by calling +1 (800) 789-4623 phone number 0 0 users reported that they have successfully reached The UPS Store by calling +1 (800) 789-4623 phone number Click down if you have unsuccessfully reached The UPS Store by calling +1 (800) 789-4623 phone number 0 0 users reported that they have UNsuccessfully reached The UPS Store by calling +1 (800) 789-4623 phone number
    The UPS Store Customer Service
    +1 (858) 455-8846
    +1 (858) 455-8846
    Click up if you have successfully reached The UPS Store by calling +1 (858) 455-8846 phone number 0 0 users reported that they have successfully reached The UPS Store by calling +1 (858) 455-8846 phone number Click down if you have unsuccessfully reached The UPS Store by calling +1 (858) 455-8846 phone number 0 0 users reported that they have UNsuccessfully reached The UPS Store by calling +1 (858) 455-8846 phone number
    The UPS Store Media Relations Inquiries
    +1 (877) 462-3622
    +1 (877) 462-3622
    Click up if you have successfully reached The UPS Store by calling +1 (877) 462-3622 phone number 0 0 users reported that they have successfully reached The UPS Store by calling +1 (877) 462-3622 phone number Click down if you have unsuccessfully reached The UPS Store by calling +1 (877) 462-3622 phone number 0 0 users reported that they have UNsuccessfully reached The UPS Store by calling +1 (877) 462-3622 phone number
    The UPS Store Corporate Retail Solutions
    +1 (858) 455-8800
    +1 (858) 455-8800
    Click up if you have successfully reached The UPS Store by calling +1 (858) 455-8800 phone number 0 0 users reported that they have successfully reached The UPS Store by calling +1 (858) 455-8800 phone number Click down if you have unsuccessfully reached The UPS Store by calling +1 (858) 455-8800 phone number 0 0 users reported that they have UNsuccessfully reached The UPS Store by calling +1 (858) 455-8800 phone number
    Head Office
    +1 (888) 843-8771
    +1 (888) 843-8771
    Click up if you have successfully reached The UPS Store by calling +1 (888) 843-8771 phone number 0 0 users reported that they have successfully reached The UPS Store by calling +1 (888) 843-8771 phone number Click down if you have unsuccessfully reached The UPS Store by calling +1 (888) 843-8771 phone number 0 0 users reported that they have UNsuccessfully reached The UPS Store by calling +1 (888) 843-8771 phone number
    Shop Online Customer Service
    More phone numbers
  3. The UPS Store emails
  4. The UPS Store address
    6060 Cornerstone Court West, San Diego, New York, 92121-3795, United States
  5. The UPS Store social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
The UPS Store Category
The UPS Store is ranked 5 among 24 companies in the Mail and Package Delivery category