The UPS Store
Reviews and Complaints

Hello, I went to UPS Store on Charlestown Road in New Albany Indiana, store #5616 on August 21, 2018. I went to mail some music to a cello friend in Cairo Egypt. The man behind the counter didn't speak very good English and had a strong accent. He told me that I didn't need a tracking number unless I wanted to pay over $100.00 for the shipping. I stated I could not afford that at this time, then he charged me $38.12 to mail my package and then he stated that if the package doesn't reach Eygypt, I will have to pay more for the shipping. He questioned my package and wanted to know what was inside. He was hateful and rude and snapped at me over the music. I stated to him that I would gladly open the package if needed. He wasn't busy and wanted me out of the store. I paid him for the shipping, and then he tossed the package onto the floor behind the counter and walked off.

On October 3rd, 2018, I went back to the UPS store to talk to a manager because my friend did not receive his package. The same man was behind the counter. I tried to explain to him that the package didn't make it to Egypt. The man then asked for a receipt, I didn't have a receipt, he didn't give me one. I pulled up the transaction on my phone from my checking account and the man refused to look at my phone. He said "there is NOTHING I can do to help you! I told you that it would cost more money for a tracking number and you didn't pay for a tracking number" There was another customer in the store and I was embarrassed and hurt. He said there is nothing he can do and he turned and walked away.
I have been in this store before this incident and always had great customer service by another lady there, but she was not there. I am not sure who the manager is, I am assuming it is him. I would like a refund if possible or to find my package. I had paid $30.00 for this cello music so that I could send the music to my friend.

Martha Meek

I just went to your Orange Ca store location located on Tustin Ave. I have been going there for quite a few years since I live around the corner. I order a lot of items from Amazon and had two returns that were not picked up by UPS. So I always will drop them off at your Orange store if UPS fails to come to pick up. I went into your store about 10 min before closing, they told me I had the wrong delivery tags on the boxes. I have done this many times before the same way. Both girls were super rude and told me they couldn't help me, I think because it was closing they didn't want to help me. The girl stated I have worked here for 3 years and we never do this, well I have been doing it for over 3 years dropping off with the UPS delivery code that was given to me by Amazon and put on the package.
Both girls were extremely rude, and I was leaving very upset, kept saying oh have a nice day we really mean it...have a nice day.
I have had my own business for 33 years, and Left there so angry. Who needs that?

I have ordered a product from Apple, 21st of September was the delivery date. On friday, ups made a change on delivery date from 21st to 24st which is fine. A couple of hours later on website they change the delivery time again to 21st. It's ok to change delivery date, there might be an issue I am totally fine with it but I have an agenda I have to know which day Ups will deliver package. At the end I contacted to customer support through twitter and your representative whose tag name is ^LG was rude and was disrespectful to a ups customer, this person didn't even answer my pm when I answer to this person in a negative way about their fault, this person just answered the mention because I was right, you can not response a customer like that.

I am an ex employee of the UPS Store 1244 Chico, CA. I was terminated August 17, 2018. I had a package en route from AdoreMe.com. The tracking says delivered August 24, 2018, but the employee Carousel Russell, informed me that it was, she 'thought' RTS (returned to sender). I went to the USPS Office and they had informed me that they never received a RTS package with the tracking number connected to my delivery. The store has multiple cameras to prevent things like this happening. I never stole from any of my co workers. I have a feeling they did not send it back, cause if they did there would be proof of tracking and there is none. I just want to make sure my package was not stolen. I need proof on camera that it was taken out of the store by a USPS employee and not a UPS Store 1244 employee. It is $160 worth of clothing. I will go to the police station and get a warrant to see the camera myself. I am so upset about this. I need proof stating that it was returned to sender or else AdoreMe. com will not refund me my money. [protected]@gmail.com. I have screen shots of Carosel Russell informing me that she thinks Kiruu the manager "took it back." I can provide photos via email if I were to receive a response via email.

bought a computer through Amazon. When UPS delivered it to my house, I was not at my house and could not get the computer. Since I scheduled an installation for immediate use, I went to UPS local store the next Saturday, but they were not sure when the package would deliver to the store. I called the Service line, the guy received said the package would deliver to the local store next Monday. I said you can deliver to my house for my convenience. The guy said fine and I would receive my computer by 1pm by Monday. So I waited for the computer at home on Monday, but could not get the package. I called the service, the agent said they have to update the information for destination change from local UPS store to my house on Monday, they have to deliver it the next day. I have to cancel the installation service that afternoon. UPS totally ruined Amazon's two-day delivery business.

I paid $300.62 to send a package to another country. The UPS Store # 3540 knew it was to a residential address and they selected DHL. DHL has not delivered to residences in that country since 2010! The UPS store could have and should have known or could have called DHL instead the UPS Store took my $300.62 and returned the package to me and kept my money! For a service that they didn't provide! Now I have to take them to court! Absolutely incompetent and take no responsibility for their error! My agreement was directly with the UPS store and I gave them my money. I RECOMMEND THAT ALL Deal with UPS or DHL OR OTHER DIRECT!

UPS STORE IN AUDUBON, PA FRANCHISE OWNED BY MR. ASGHAR SHAHZAD - If I could score them ZERO STARS I would! We had a return pkg that Amazon told us to ship via DHL to California. The merchant ***TOLD US IT WAS A **DHL** SHIPPING LABEL***. My husband dropped it off at Mr Shahzad's UPS Store; he ALLOWED HIM TO DROP IT OFF THERE WITHOUT VERIFYING IT WAS A DHL SHIPPING LABEL ****in their computer system**** before my husband left the store!

MR SHAHZAD'S DESIRE TO MAKE MORE MONEY FROM OTHER CUSTOMERS WAS MORE IMPORTANT THAN HIS PERSONAL INTEGRITY!

Now, we have to go BACK to his store AND PICK UP the package to have it shipped using a more economical shipper. (Which UPS should revoke from him, because of poor ratings- and I am not the only one- ON YELP FOUR OTHER CUSTOMERS RATED HIM POORLY!)

I offered, because of his poor customer service, to split the $12.98 shipping fee, but his greed was more important- he just couldn't let go of $6.00. Oh and he HUNG UP ON ME IN THE MIDDLE OF A CONVERSATION! He didn't pick up when I called back, so I called again using *67, so he couldn't see it was me calling again. Then he lied about hanging up on me.

I HOPE UPS PULLS THIS FRANCHISE FROM THIS GREEDY SELFISH BUSINESS OWNER. I will be reporting this horrendous experience with UPS Store Corporate Office as well.

DO ***NOT*** PATRONIZE THIS UPS store!

HORRIBLE CUSTOMER SERVICE!

Only delivery company that refuses to deliver packages, puts invalid address as excuse, doesn't call, just returns packages. I have called and given them civic and mailing address, specific turn by turn directions, and still no delivery. Originally had issues getting packages from Amazon delivered by them, Amazon stood by me to get them delivered. So UPS knows how to get to me, they just refuse. When discussing with UPS on the phone to customer service they told me to use a different delivery company. Well, don't worry I am!

My home printer was out of ink so I swung by the store to have them print a UPS label that had been Emailed to me. Owner could not be bothered to walk 20 feet and spent 20 seconds clicking through the UPS screens to get me to Gmail where I could then put in my account and access the label in question to be printed. With an irritated voice he instructed to follow the screens and you'll figure it out. No other customers were in the store during the 9 o'clock hour of Saturday morning September 1.

For this inconvenience I was to be charged two dollars plus copying fees to make a single UPS label. Decided to go to Kinko's instead where a simple email address was offered and with a few keystrokes I was able to email the label to Kinko's and the representative printed out a single copy for $.18. Took less than a couple minutes.

I would recommend a conversation with the employees of this UPS location as I've used the shipping services of this store many times and there appears to be a revolving door of employees. Frankly I can't imagine working for this fellow.

Thank you for reading this email and good luck.
Dave

I have been using this UPS STore for years - 1st when it was on Armitage ave- and then when it firsthand moved to Clyborne Ave.
Generally the service has been awesome, helpful and freindly .
After A recent experience I asked the employee for contact information for the store owner or management . he refused to provid3e the information. When I asked for his name he refused to provide thats as well.
He is a recent new-ish hire - At least I have not seen him before - A guy with a dark mustache - ( I am in there about 3/4 times a month ) .
This guy was surly, and behaved as though he was doing me a faovr . he seemed miserable, and unhappy to be there.

I thought you should know . It's a shame really !

I sent a package to Canada and even had the UPS store pack my package. The article was a painting going to auction in Canada and I gave specific instructions to the man working at the counter and what had to be done with the description. I told him exactly what needed to be written so I could avoid import charges and he said there was no place on the form to type in other than " other ". So, as I suspected, I was charged a duty from Canada customs for $ 300.22 that I should have never paid. This employee, Manager. or owner whatever he is cost me $300.22 cents do to nothing but incompetence. He had several people in the store waiting to be helped and finally did get some other employee to help out, but he was interested only in getting me out of the line. He is the worst example of someone to work at, manage, or own a UPS store. This store is in Franklin, NC and is the only one in town. The package had tracking number 1Z4f56796899292947.
In conclusion, this man's inability to do a reasonable job directly cost me over $ 300. If this is the sort of representation that UPS has in this store then you are truly not providing adequate service to the public. Look, if it was he just made a mistake I could understand that, but he deliberately misled or outright lied to me because he just could not care less.

I'am filling a complain on the customer who poorly assisted me for today, her name is Len. She was very rude! I had a question to ask her and she had totally ignored me. Even the man who was in front of me had to tell her I had a question when she said who's next. I thought she was very unprofessional and no patience what's so ever. When I had ask her politely for a cover sheet to fax, I said Thank You and she not once said You're Welcome. Even after when she had faxed in my papers and handed over my documents, I said Thank You and she just walked away to assist the next customer. Poor Customer Service!

I went to the store to try and get a return label printed and I admit I was a little confused about how to get it done, now this woman, I did not get her name but she had no patience for me and she was very unprofessional and at one point threatened to call the police on me. I left the store without getting my return authorization label, which i offered to pay for. I think that is a terrible way to do business and I wish to be compensated for her treatment of me.

On Friday, August 17, I went to the UPS store located on Squire Road in Revere, MA. The person behind the counter was very rude. I inquired about shipping back a package that I had. It was already prepaid. Just needed to be tapped and shipped.
Was told that I was to pay $1 for the use of the tape. Was also told by the employee when I questioned the charge, that he "doesn't work for free, and that he does not make any money off of a prepaid package. I mentioned to him that he does get paid an hourly wage. I was told that if "I am to make him work that I going to have to pay him". I would never go back to that store nor would I ever recommend anyone to use that store. I would recommend this employee to go to a customer service class or try to get a job that he does not have to have any contact with people.

I just called your UPS store on 3501 N Ponce DeLeon Blvd St. Augustine, FL 32084 and spoke to a gentleman by the name of Eric who was very condescending and rude. He had zero training in customer service and should not be assisting customers. I received a notice from the shipper of my package and had a notice on my door when I got home both stating the same instructions which were to contact this UPS store because they missed me and my package was delivered there and to contact them to arrange pickup instructions. He first put me on hold right after he said hello and and I had proceeded to tell him the nature of my call. Then when he came back he asked my name and then said it wasn't there. I then asked him what I should do next and he said well I guess u can wait another day and see if it's here around this time tomorrow. I said but the slip and my notification from the seller said you had it. He said well there's 4 packages here and none have your name on it. It's not like they come straight here and drop your package off to me. I said well I'm just doing what I was instructed to do. He said and I'm telling u it's not here. I then asked if there was a different UPS I needed to call? He said u can call the 1-800 UPS if you want. I said and then what? Will they tell me where to go? He said ma'am I don't know. I said well you are not being too helpful and he raised his voice in a whining manner and said well I already told you 3 times what to do. I said no you didn't and you didn't seem reassuring about what to tell me. He said well what do you want me to tell you? I said for starters you could have better customer service and that he was being rude. He said no I'm not and I said yes you are. He then said well I already told you what to do I'm hanging up and he hung up on me. So I really think he needs to be spoken to and learn some respect and manners and how to properly facilitate a customer. I'm sure this isn't the type of person you want representing your company. I could only imagine how he treats people in person. He should never argue with a customer. The customer is always right.

The ups store # 22. Lost my package, they don't want even want to talk to me. Any way they can check the video camera to realize I did send the package, I have the feeling they are doing something with the packages. Look their reviews? This white, black long hair took my package. When I went to ask for probe of the package being scanned, she was rude, and defensive. She was screaming at me in front of clients, when I asked to please be polite because I am the client who is loosing money, she even told me 'she doesnt believe in customer service'
I need someone to please contact me asap

I had a box to ship to Duluth Georgia on 7/25. I paid $167 for 2 Day Air delivery on 7/27. The Sherwood Oregon UPS Store took it upon themselves to put a Hazardous Materials Label on my box. The UPS Hub sent it back to the UPS Store.

Lie #1: Christina at The UPS Store accused me of putting the label on the box.
Lie #2: Christina at The UPS Store said I told them Lithium batteries were in the box.
Finally: Christina at The UPS Store said "I assumed there were Lithium batteries because the box had electronics inside.

I had a $10K job depending on the box being in Duluth, GA. on the 27th for repairs and sent back to me on the 30th. The box was eventually reshipped, not overnight at their expense as I requested, but 2 Business Day Air! It arrived on 7/31. This forced me to incur overnight return shipping to try and salvage the $10K job and make up for their unauthorized labeling of my package.

I have been arguing with The Sherwood UPS Store, UPS Corporate, and The UPS Store Corporate, to get a refund of my $167 and half of the overnight return shipping that was necessary due to their unethical behavior.

No one wants to accept responsibility even with Tracking Documentation and e-mails to back it all up. UPS says they are not responsible for Franchise Behavior.

The UPS Store Corporate buries you in their phone tree system with three options:
1. Track a package
2. Ship a package
3. Locate a store

Nowhere is there an option to talk to a human being about Franchise Accountability. If you press "0" to get a representative, their phone tree sends you to UPS Corporate who then tells you it's not their issue, you "need to deal with the Franchise" or "The UPS Store Corporate Customer Service 800 number or website".

It's a purposeful endless loop of unaccountability designed to keep you going round, and round and round until you give up and kiss your money goodbye.

Cristina says "Call the owner; San."
I call and "San" never returns my call.

Cristina said in an email on July 28th:

"Once again we apologize for the delay of your shipment. We are doing everything possible to rectify the situation. As it stands the package is expected to arrive at Gravotech Repair on Tuesday Jul 31, 2018 but we are trying desperately to get it there sooner if possible.

As I said on the phone as soon as the package has been delivered we will submit to corporate UPS to file a GSR to get you a refund on the shipping costs.

We appreciate your understanding and patience in this matter as we work diligently to get your shipment to its destination as soon as possible.

Thank you.

Christina"

It is now August 7th. Yesterday, August 6th, having not received any communication regarding my promised refund, I stopped by The UPS Store. Christina was there. I asked about my refund and she said "look, I can't cut you a check! I just submitted the refund request to my manager, Janelle Brame."

My reply: "I never asked you for a check. You said you would submit the refund request as soon as the package was delivered. It was delivered on 7/31 at 8:56 AM. Today in August 6th, 4:45 PM and you said you "just submitted the refund request to your manager!" Why did you wait a week?

Christina: "I didn't wait a week; I submitted the request several days ago." Christina just can't seem to keep her stories straight from one sentence to another.

I asked Christina if she would forward me her email request to Janelle Brame, asking for a refund of my 2 Day Air charges. . . and half of the overnight return shipping.

Christina said "I can't do that. I have to get my managers permission." In other words, Christina most likely never put forth the request "as soon as the box arrived in Duluth GA."

I asked Christina to copy me on all future emails to anyone involved in this issue. She refused.

So, UPS doesn't care if The UPS Store's use their Logos, Name and Marketing Materials - they wash their hands of anything the franchises do in the name of UPS.
The UPS Store buries you in an endless phone tree loop designed to wear you out and make you give up.

The UPS Store Franchise Owner is quick to take your money and then become Missing In Action when their employees take advantage of, and lie to, customers.

So when you hear "What Can Brown Do For You Today" you might want to change it to "What Can Brown Do TO You Today." Because taking care of the customer is not the priority; taking advantage of the customer and taking their money is number one priority.

I have emailed [protected]@upsstore.com but hold little hope, if any, that a real person will read it and get back to me with a solution.

Unfortunately, this Unethical Behavior from all three entities forces people to do one of two things:
1. Give up and kiss your money goodbye.
2. Take it to the next level and let other professionals handle it for you.

On Monday July 16th, 2018 I took a package for mailing to UPS Store #4344 in Clearwater FL. MY package was already boxed and I had the mailing label prepared. I just needed to reinforce the taping on the box, unfortunately the roll of tape I had brought with me got stripped and I was struggling to find the start of the roll. I asked the one employee I saw, Dori Pusateri if the UPS Store provides tape gratis, she said no, but she could sell me a roll of tape. I struggled with my roll for about 10-15 minutes, Dori didn't once offer to assist me (I was the only customer in the store). As a matter of principle, I did not want to purchase a roll of tape; whatever happened to customer service? Dori did not hesitate to promptly approach and offer assistance to another customer who walked in about 10 minutes after I did. I would only guess that Mr Glenn Doten who was in the back of the store, heard what was going on up front, then appeared and offered to assist me.

This ordeal left me feeling dejected and disappointed in UPS. I will not be going back to this location again, there are other stores I am sure that would welcome my business.

I am a retired military vet, a woman of color and educated. I don't usually cry discrimination, however, Ms. Pusateri left me to wonder if this was the case that day. I cannot understand how she could be so insensitive, what was going through her mind as she stood and watched me struggle?
I hope that this complaint does not fall on deaf ears and that UPS would consider providing their employees with customer service/sensitivity training in the future.

I have been a customer at this UPS for almost 10yrs. I was one of the first mail box renters when the store officially opened in Cedar Hill, Texas.
The current owner of the UPS store does NOT care about the appearance of the store and has dirty carpet that seems to be rarely vacuumed or shampooed.
My main concern is that my mail is delivered weeks after arriving to facility.
I have called and complained to the store owner several times and he assured me that mail is placed in boxes daily. This is not true. I own a medical practice and most of the checks i received from insurance companies are mailed to me. I have looked at the date stamp on these envelopes as well as dates on enclosed invoice. The dates are usually 2weeks prior.! This is very disheartening. The only reason I have not changed addresses is the tedious process of changing address with an insurance carrier. They will sometimes ask for phone interview. However, I will be forced to do so very soon because i have thousands of dollars in checks sitting in the UPS store waiting to be placed in my box. Totally unacceptable. Owner does not care and tells me mail is delivered daily.

My complaint is with Ms. Dori Pusateri, Manager of UPS Store 4344.
On Monday July 16th, 2018 I took a package for mailing to UPS Store 4344 in Clearwater FL. MY package was already boxed and I had the mailing label prepared. I just needed to reinforce the taping on the box, I had a roll of tape which I was struggling with to find the start of the roll. I asked the one employee I saw, Dori Pusateri if the UPS Store provides tape gratis, she said no, but she could sell me some tape. I was struggling with my roll of tape for about 10 minutes, Dori did not once offer to assist me. Another customer walked in and she immediately approached and started assisting them. It was then that Mr. Glenn Doten came out from the back room and offered to me. This experience stayed with me in a negative way, I felt insulted and I don't think I will be using this store ever again. There are other places that actually welcome and appreciated their clients' business.