Thebay.com / Hudson's Bay [HBC]
Reviews and Complaints

I had the same complain. It's just happen today. I expect our washer and dryer from 'the bay' to be deliver today between [protected]. So, I did not take any shift at work today and stayed at home for the whole day. I had 1 call missed while I am doing something in the kitchen and they left a message in my voicemail that they were the delivery people. Then, I called back on the last number who called because I barely hear the number he said on the VM. I called 3 times and no one answers. While calling d delivery man, d customer service called me and left a msg that they cannot deliver it today because i missed it. I was pissed off from hearing it. I called the customer service, and he just keep repeating these words "I'm sorry ma'am we understand your feeling but the delivery man called you and no answer so they called d customer service. I know it's inconvenient for you but we can re-schedule the delivery after 48 hours." I keep telling d man on d phone dat I called d number after few seconds and no one answers 3x. And why they will leave d place without waiting for a call back, to think i called back right after I got d message from my voice mail? And now, I have to compromise my work to wait for d next delivery? The CSR juz keep repeating above that adds to my frustrations. I told him, do you undestand what I am trying to tell you? he keep saying "yes ma'am I understand you." But he did not get my point. He wanted to blame me that I did not answer d call dats y d delivery was missed. But he does not listen to what I've said that after few seconds I called back but no answer. It was totally useless talking to that CSR (Customer Service Rep.).
So, I spoke to the manager that your people are not thinking about your customers they just think about theirselves, they juz want to go home early without thinking about d customer. Just imagine, I am also the last delivery and its just 1357 when they called. The delivery wait was supposed to be until 1800. They do not realize that the customers were waiting the whole time at home juz to wait for that delivery, and juz for few second to wait for a call back from d customer, they ca’nt do it?! Do you think it’s reasonable?! And I told d manager I wanted to cancel d order, she keep saying that “pls ma’am, let us try our best to re-schedule your delivery on d earliest date then if we cant you can cancel your order.” I was like, so what now you wanted me to wait again for a week or so and then your lazy delivery men will juz blame it to me again? You know what I told her, its maybe because I was really upset and the customer rep. made me more mad, I told her, I do not want the delivery men who supposed to deliver my appliance today to deliver it next time. And do not expect a call back or an answer from my phone because I will be working starting tomorrow. Do not expect me not to go to work to wait for d next delivery, because you will not pay for my hours staying at home and then your delivery men will juz cancel it. I am d only person working for 6 people and I hope you understand that. They have to knock several times harder, ring the door bell to make sure my mom will hear it. And make sure the installment was properly done when I got home at work. Because if I see another mistake that will cause inconvenience on my part again. I will not pass this anymore. And I told her, these things should not happen again, not only to me but to all your customer.

Similar to the posting on Sept 4th. I live in Toronto and recieved the same letter with a cheque stating that Hudson's Bay company is working with Western Union and they have supplied a cheque to rate Western Union's service. The address on the letter did not match the address on the letter head, I tried looking into both contact points and had no success tracking down the businesses or individuals. Just a watch out for any one else who may have recieved a similar letter.

This is a typical Bay store who trains the staff to lie and trick their customers into signing up for a credit card and really thrives on the seniors and people who barely understands english. I know that cause i uese to work their and struggle with complying with the process of the credit card scam i was punished if i didn't fallow orders by having my hours cut back .finally i changed department thinking that would help but instead someone found it amusing to give me a broken stool to work with and when i fell and did some serious damage to my knee they found it in their hearts to lie misplace documents and did whatever possible to cover their ###! i am left with a permanent disability and not enough money to wipe my ### or sue them as they are an AMERICAN company with American lawyers that's right Hudson bay company is owned by LORD & TAYER so for all of you out there wanting to help someone in need i suggest you get rid of your HBC credit card and shop elsewhere.Thanks for your support.

Upon receiving my ebill from HBC I found a totally unauthorized charge for $22.39 dated Apr 25 2011 with the item being described as Memberworks, Toronto, Canada. As I live in Vancouver and rarely use my HBC credit card, I immediately called customer service at the Bay. They didn't even ask my name and knew immediately what I was talking about. I said I was outraged at this charge as I have many times said no, in no uncertain terms, to the telemarketering people who try to sell this insurance over the phone.

The customer service rep said I needed to call [protected] myself to look into this charge only to find they don't pick up on weekends. I phoned the Privacy number for the Bay and tried to complain but they kept deflecting responsibility to this Memberworks. Clearly, they don't care what this scam does to the HBC reputation. I will try to get rid of this charge to my account and will close my HBC credit card which I have had for as long as Bay credit cards were available.

My fiancee and I were at the scarborough Towne centre purchased a wedding band that had a price tag of $3100 and a discount of 50%. We really liked the ring so i decided to purchase it. The sales associate behind the counter mentioned i saved over 1500 dollars on the ring with .47TCW (TOTAL carat weight) diamond white gold ring. After a couple weeks i saw an identical ring with more than .50TCW at People's for 899.99. What i can say is they misguide you with VERY high prices and say you save 50% and still it doesnt come close to what competitors offer it for. I emailed them twice enquiring why they would falsely advertise that the ring was actually worth $3100 when the same ring with more diamonds costs only 899.99 regular price. They ignored my two emails and i am going to publish this everyone. Terrible company to work with. I hope they go into the ground as Eaton's did.

My mother previously paid the outstanding by cheque, however they made a mistake... and never say why and what and how... the credit account shown a insufficient fund for the payment. They admitted is their mistake and told me that has fixed the problem already. My mom is now still recieving letter from them showing an outstanding due to that event and recieving calls from credit department in very rude tone. Why do they always have to start with a "owe them a billion" rude tone, ? is that how they trained? Is so disgusting! And I can never find a right place that can make that complain to.

What a cheap company the Bay has become! I'm an insider. I know. I've been working for the Bay for over 4 years now. Things are just getting worse. The current ownership is trying to run the company on the cheap and it's really showing. I was given a threatening letter about possible termination of employment because I'm not opening enough HBC accounts. They want a bunch of new accounts while only giving me one 4 hr. shift a week! They are not scheduling staff properly anymore and it's hurting business. Departments have become disorganized and a mess. The #1 customer complaint is that there is never any staff around to help them and that cash check-outs are always closed. Customers seem to like my salesmanship but the Bay does not appreciate a good employee. I'll be looking for new employment. Also, management at my store is very poor. They avoid customers and their communication with staff is lousy. The only thing they do well is take coffee and smoking breaks every half hour.

I bought a Ralph Lauren Red Sweater from the Bay at Bloor and Yonge on Dec 17. On March 18 I discovered the seem had come apart I phone the Bay and was put the Ralph Lauren department. I told them I did not have the bill . I got told to bring it in . On March 19 I brought it in and I got told to go to the other side because I did not have a bill. A clerk told me because it was soiled and damage. I could not return it. I decided that I would get rid of it and not shop there again.

I was shopping for jeans with my two sons at The Bay Downtown on the second floor. During the entire time I received no help from the sales assistant who sat in the change room while my sons tried on pants. I asked for another size at one time and he told me "If it is not on the floor then we don't have it". The jeans were within ten feet of where he was sitting. All together I bought 6 pairs of jeans for a total of over $300. and received no help from him. It was not as if he was working with other customers. He was sitting studying a sheet of numbers and flipping pages on a clipboard. While I was there another man who came to shop from out of town complained to me "wehn I shop at the Bay I know I pay more but expect service". I directed him to try the Polo Park store. The sale associate was called Brick.

I purchased a bed in a bag along with 4 pillows back in December 2008, about a week ago when I was taking apart my bed to clean the sheets, I noticed that my two shams had bugs all over them. I was freaked out I immediately took everything and placed it in a garbage bag and the next morning went right to The Bay. The manager of the store without hesitation took back the stuff and after approx. five days my account was credited. Unfortunatly, I am having a hard time finding a new bedding set that I like and not to mention one that is equivelent to the price I paid. I was hoping to receive some sort of compensation to the awful experience that I had and for the time it's taking to find something I like and goes with my decor since I decorated my room to go with the bedding. I hope to have this matter dealt with in a timely manner since it's been two weeks that I have slept with no bedding.
Thank you in advance,
Lori

My mom, who hardly speaks english, had money stolen from her by the cashier at the Bay on Queen St. She purchased $1700 worth of merchandise a month ago using her Visa. The cashier asked her if she wanted to open a points card and took her information and filled out a form. Then she told her that they can't take the Visa so my mom paid her cash. The cashier even gave her the change, and then had her sign the receipt for what my mom thought was for points. It turns out that the cashier charged the purchase on a new HBC credit card. The cashier gave my mom a points card but didn't even give her a temporary credit card. The cashier really did trick her. When my mom had a translator with her to go back to the Bay, the manager said that they would investigate. They took so long that my mom and her translator went back to ask again and the manager said that they found nothing and that they weren't going to do anything about it. There are cameras above the cash registry, so why can't they see the tapes? They gave my mom a whole lot of frustration with very poor customer service. And the cashier stole her money. Took her cash and charged her credit card, real robbery! I hate them so much. Everyone that works there is very rude. I am vowing never to shop there again, and I hope others will do the same.

Complaint Description:
Product: Fridge, Beaumark 38768RBWBS Order#: [protected] Customer Name: Isabella
Fung Order Total: $567.00 PAYMENT: HBC Credit Card CO#: [protected] Associate:
1649574 Purchase Date: 24-JAN-2009 Initial Delivery Date: 29-JAN-2009 Product was
delivered but defective. There are two damaged spots on the lower fridge door. We then
requested an exchange for the defective product. 2nd Delivery Date: 3-FEB-2009, 5pm - 9pm
Product exchange did not occur. We called the vendor's customer service line to inquire, and
was subsequently told that there has been a problem and delivery has to be rescheduled.
Another delivery was scheduled. 3rd Delivery Date: 5-FEB-2009, 8am - noon Product
exchange also not occurring. We called the vendor to confirm delivery date/time for
5-FEB-2009. We were given confirmation. A few minutes later, we received a call from the
vendor indicating the delivery has to be rescheduled again. They explain it is an internal
problem. Their proposed reschedule time is Weds 11-FEB-2009, noon-6pm. I demanded &
spoke to the supervisor Sharbina. I explained to her that we do not have the luxury to take
time off from work at a moment's notice, not to mention the missing income. A fridge is also
essential to our daily needs. We indicate this is unacceptable and we require delivery for
5-FEB-2009 as previously determined by vendor. We were refused. She says that if we do
not accept the 11-FEB-2009 delivery date, the product will be delivered on an even later
date. After further discussion, she says that she would call back on 5-FEB-2009 to inform us if
the delivery window would be reduced to 11-FEB-2009 between 3pm-6pm. We have been
very patience with the delivery issues. However, the fact that a fridge is essential to our daily
lives is causing great inconvenience. And also the time we have wasted for the missed
delivery. We are very upset with the missed delivery on 3-FEB-2009, particularly as the
vendor did not notify us whatsoever. It was afterwards where we initiated contact where we
were told there was a problem.

This is still unresolved!

Please do not trust their suit alterations. I picked mine up and after trying it on in the store found that the jacket wasn't altered. The staff member was nice enough and wanted to accommodate the problem, but I'm leaving the city so I cannot wait days more for them to fix this, despite being charged for it. Perhaps I should have known that there would be mess ups with the condition that they keep the store and their under staffing. Regardless, it has certainly ruined my desire to ever step into one of their stores again.

I was so frustrated and annoyed by my recent experience at The Bay, I am tempted to cut up my Bay credit card and send it back with my next bill.

I waited in line for more than twenty minutes while the sole sales person at the counter failed repeatedly to correctly process the sale prices on the vases that another customer was trying to purchase.

Having been in sales myself, I understand that sometimes the computer just doesn't do what you want it to, and that fixing those issues can be challenging - and as frustrating for the clerk at it is for the customer.

However, it soon became obvious to all of us in line that the problem was not the computer or the sale pricing, it was the competence and intelligence of the sales person.

Even more frustrating was that she was not apologetic or embarrassed by her inability to process a simple sale or for keeping an increasingly long line of people waiting. Rather, it seemed as though she was purposely attempting to make the customer pay the original prices rather than the sale prices for the items!

It can't be possible that the sales people are all on commission, can it? Even if that were true, it certainly is not appropriate to charge customers the wrong amount in order to bolster your commission.

Finally, another sales associate opened a till at the counter. He witnessed the final moments of the other girl's transaction - as that annoyed customer basically stormed off - and noted the long line up, but made no apology.

The person in front of me in line went to him, and I, much to my dismay, was stuck with the girl who'd kept us waiting for so very long.

I handed her my purchase; she scanned it, and said to me, '34.80, please.' I thought perhaps I had heard her incorrectly, and asked that she repeat the price. She did, with an annoyed air, her hand held out for my money.

I told her that I thought it was incorrect, as my purchase was a single card - you know, a greeting card. A single birthday card. She shrugged, and told me again that the price was $34.80.

I looked at the readout on the register, and back at the girl. It clearly said $3.48.

Why is this person allowed to conduct sales unattended? Was she really trying to dupe customers into paying more than the actual price, or was she just so incredibly incompetent that it only seemed that way?

Why can twenty minutes go by, as the line grows longer, until someone else shows up at the cash desk?

If it weren't for the fact that it was the perfect card for a dear friend, I would have left ten minutes into the struggle. Certainly, in the future, especially at the holidays and back to school (basically, all the large spending occasions), I will think twice before going to The Bay.

it all started on valintines day,i bought a 150$ bottle of parfume for my girlfreind but turrns out she gets a reaction with this brand,so when i go to retune it (with no reciept)i was told sorry they can not,i said fine it is my fault that i threw out the recept,well i found out that there policy is without a recept i can get a credit,so icall back and spoke to a rep at the fregrance counter named Dianne,now first of all im talking in english and she refuses to even try to talk back in english(i mean i know im in quebec but why should i try and not her)when i bought the item she was nice but when it came time to retune it,thats a different story,now besides the fact she wont speak to me (or even try)wasnt enough,she claims i need the reciept and pretty much called me a lier,i had to stand there for 30min, listening to her tell me that she all of a sudden forgot the policy and made me to look like the ciminal,i was getting all sorts of looks from others. well istood my ground and after a long argument they gave me credit aon a gift card,(thats all i wanted)but whats in there policy is that they should do just this as long as i have id,now when Dianne was told by her own manager to refund me on a gift card she became even more rude,asked me for id so i gave my drivers licence(name and adress on it)then she actully told me that it was a fake,i mean whatt more can she do to insult me?i want a letter of apoligy from her and the company as i am a loyal client of the hbc(the bay and zellers)this experiance had put a big dent in the way i look at this company,its ok when they take your money but when you ask for it back,they have all sorts of excuses including telling me to my face im a lier,i want this rep of yours (at the cairffor laval store,female fragrance dept)dianne to get retrained in her job and the policys as she was very rude and uninformed on her job