Thebay.com / Hudson's Bay [HBC]
Reviews and Complaints

Hello,

I wish to file a complaint against Hudson's Bay and Natuzzi.

-I purchased a Natuzzi Editions Florence sofa advertised in Denver Smoke Grey which was delivered October 2017. The legs could not be put on so they ordered another and I sat on a sofa with no legs for 6 weeks.
-The replacement needed repair and the technician came in December 2017 and March 2018. In August 2018 there were more problems and Natuzzi has offered a replacement which is being delivered end of November 2018.
-The warranty on labour expires October 2018 before the sofa is even being delivered and Natuzzi expects me to pay for labour which is unacceptable if the sofa is delivered defective or if defects are discovered in the next few days.
-In addition, Customer service at the bay has advised that the total guard purchased will not be transferred to the replacement and that I must pay for a new one.

I am shocked by everything I need to pay for considering I never had a proper sofa from the start - this is all seriously unacceptable.

Request:
-Natuzzi needs to offer full warranty on the replacement, even if only for 6 months; and
-the Bay needs to ensure that Total Guard is transferred to the replacement (it was never used on the old).

all this is not wear and tear not my fault - this is just poor workmanship and policies.

I purchased from Hudson's Bay because I have been shoppting at the Bay for many years (even when it was called Morgan's) and it is a renowned company - to have to go through all this trouble and extra expense is very surprising.

I have checked with the Consumer Protection commission and I have recourse if I had problems with the new sofa.

I hope you understand and will arrange with Natuzzi to extend the warranty and to provide Total Guard on the new replacement.

My salesman has been excellent in all of this but there is nothing he can do, it is all in the hands of customer service.

I can also write to Toronto if that is the solution.

I look forward to receiving a positive response.

Elaine Batah
[protected]
[protected]@sympatico.ca

I ordered two pairs of Levi's Perfect Storm jeans when they went on sale. THE BAY sent the wrong style of Levi's. I spoke with a customer service representative and was told to return the jeans and she would email some department for a reason that was vague to me at the time. I returned the jeans to the store ( which is not a short drive) but didn't hear anything regarding an updated order. I waited and then called for an explanation. The customer service representative took my credit card information and said she would order the correct jeans. I didn't receive a confirmation email or any communication at all which seemed very odd. So I called again and was told there was no record of an order being placed a second time. I was very surprised today when a parcel arrived in the mail today from The Bay. Much to my disappointment, The Bay has sent the incorrect jeans AGAIN. The same jeans they sent the first time and, again, NOT the jeans I had ordered. Now I have to make the long drive to Dartmouth AGAIN to return these jeans. This level of incompetence is unacceptable. Not only do I have to take the time and gas to return these jeans (twice) but I still do not have the jeans I wanted to purchase!

As I a loyal customer of Hudson Bay Company, I was very upset with the service I received in the shoe dept. of The Bay, Anjou on July 30, 2018. First, I tried to make a payment on an outstanding balance on my credit card with the use of a previous statement as reference and was denied for your statement does not provide the full credit card number. THE REASON I DID NOT USE MY CREDIT CARD IS THAT IT WAS STOLEN AND REPORTED MISSING SEVERAL WEEKS BEFORE. The clerk name Bianca tried to find with the use of the cash register but was unsuccessful. (NICE GESTURE). When I asked about the ongoing sale, I was informed by the said clerk that all shoes with a red dot had an extra 50% rebate. This comment was made in the presence of her male colleague. as Great, I was excited to buy and when looking around unfortunately all the shoes I liked they did not have my size. I was told by the male sales clerk to call the credit dept. and get the full credit card number to make my payment. The next day, I called the credit dept. and was told that I needed to return to the store, ask the clerk to call the credit dept. and have a piece of ID handy for only at that time would they reveal the full credit card number to the clerk and not to me the card holder (WEIRD). So later that day, on July 31, 2018 I returned to The Bay, Anjou after an exhausting day of work to do as the credit card associate had instructed me. The clerk in the shoe dept.( the same as the male of the previous day) did not know the number( ill -prepared and uninformed). I furnished him a number I found on a previous credit card statement and I finally made a payment. Next, I looked around looked around at your sales and was delighted to find several pairs (6 in fact) with a red dot on their box. I was ecstatic. When I went to the cash register to pay for my purchases, the male clerk said that he did not know how to process the sale items with the extra 50 percent. He left to go in the backroom only to return and to inform me that these shoes were not apart of the extra 50% sale even thought they had(I) a red dot on the box like Bianca, the other sales clerk of the previous day, had said and as indicated by the small sign displayed on a shoe rack. When I was reminded him of what Bianca had said, he hesitated but said that there was nothing he could do. I explained that I was a former manager at Home Depot and that I know the a customer that is wrongly informed by an employee of the said store (witness present), the customer has the right to purchase the products as indicated by the sales clerk. It is the law (EXACTITUDE DU PRIX). The male salesclerk called a manager called Maria to know how to proceed for he seemed clueless, and unaware of the law. The Manager then attempted to explain the mistake by saying that Bianca was wrong and that she was sorry but there was no thing she could do. WRONG. In this case, the manager should have been aware of the consumer protection law and allowed me to make my purchases as told by Bianca and the written sign displayed on the shoe rack in the store. Instead She did neither other than say sorry but the salesclerk should have known better. Again I as a customer am not responsible for your staff willing ill-prepared, not properly trained and misinformed. I left extremely upset for I received POOR POOR service, and wasted my valuable time (2 hours in fact) trying to buy shoes and resolving issues that were not of my concern. Thus, at The Bay, Anjou, THE CUSTMER IS NOT ALWAYS RIGHT, AND THE SALESCLERK (THE BAY REPRESENTATIVE)IS EVEN WHEN THEY GIVE OUT WRONG/ INCORRECT INFORMATION. THE CUSTMER IS THE ONE WHO PAYS THE PRICE IN WASTED TIME AND MONEY. POOR POOR SERVICE and NOT RESPECTFUL of THE CONSUMER PROTECTION LAW - THE PRICE POLICY. Have pics as proof but don't know how to download from cellphone.

As a resolution, I would like for the law to be applied and be allowed to purchase the 6 pair of shoes at the price they should have been accorded.

I purchased a bathing suit cover up on June 29th. While waiting for it to come in (it took ten days!), noticed it was on sale. Called The Bay to ask for an adjustment once it came in and was told I was one day over the seven day limit (it appears they can't count either!). I told them, fine, I will just return the purchase. They then agreed to reimburse me the some $23 difference. To date, I have not received the credit. Called today to be told that they refused to refund me the difference. I said fine, no problem, I will return the beach cover up and the $250 worth of items I purchased today. I will be returning everything and not making any Christmas purchases with them. I usually spend some $2, 000 per year at The Bay but no longer. I will be cutting up my HBC card and closing my account. They are just like Sears Canada, and we all know how that turned out!

Signed, Disgruntled in Ottawa

The worst online customer service ever received. Sadly it wasn't any better at their in store Yorkdale location; which has gone downhill in the past three years. Calling a Manager to better the situation was a horrendous experience. They either need to recruit new staff, mgmt included or learn to deal with customers as if they are the customer. Unreal

Ordered product online (order #[protected]) and it did not deliver despite shipment tracking marking it as delivered. I called customer service and was told hbc's policy is no action for 5-7 business days. Never in my life have I ever been told that a customer's missing shipment would not be solution immediately! I have now exchanged 6 emails with a different front line customer service rep, and all giving me the exact same information. Hbc has my payment, I do not have my purchase, I have wasted 10-15 minutes on hold the first time I called hbc customer service line (which provided no resolution or action), plus I have now wasted much of my time with these frustrating and useless emails. Hbc refuses to expedite a resolution. Hbc refuses to escalate to management after numerous requests hbc continues to send me templated emails with the latest one giving me an excuse that they are experiencing higher than normal case volume. To which I am not surprised!

Me and my friend went to the store to look for a highlighter then when we step foot in the store the sales ladies in the store were being sarcastic and unprofessional. The reason they were being like that is because I know the other sales lady, she is my boyfriend's ex-girlfriend. The whole time we were there all they did was talking about how she greeted my boyfriend's grandmother on her birthday, and talked about my allergic reaction to chocolates. Now the sad part is their manager was there that day but yet did not even care. We did not go there to pick a fight or what we went there for a highlighter. The customer service of HBC Dipolog branch is awful because Wendy Lou Bendanillo and Celine Buena are two unprofessional people mixing work with their personal life.

The week before Christmas, the Bay had a one day Saturday sale on Men's socks and underwear. I was there 8:30AM and filled my basket with goods. There were a couple of sales people on the floor and they were very helpful. But when my goods were rung in, none of the sales prices appeared. The sales lady did a refund and then rang in the goods again using an override. Despite the individual prices appearing correct, the total was incorrect. The sales person could not understand what was wrong or how to fix it. She called the manager. I appeared at the cash the first time at about 9:05AM It was not until 9:45 the manager finally appeared to help, even though the sales lady called three times and went to get him. When he arrived, he indicated he was sorry but he was busy and on the phone. One would think paying customers in store would take priority over phone calls that were not sales. Obviously, they needed more management on the floor to assist customers the day of a big sale the week before Christmas. Waiting 40 minutes for the Manager to appear to resolve my problem was not acceptable. Time is money and mine was wasted.

I completed the customer service survey after and I have not even received a reply. I would expect at least some apology from the Bay to indicate my business is valuable. Nordstrom, here I come.

To those that don't have allergies and sensitivities it is difficult for them to understand the hardship we endure. When perfume is sent in the flyers all the flyers are affected and have to be thrown out in the outdoor garbage can by someone that can tolerate the smell. The fragrance goes on to the other flyers and into the air which makes the person cough, sneeze, choke, break out in a rash and/or have difficulty breathing depending on their symptoms. Plus they are missing out on sales and marketing opportunities. For those that want perfume they can sample them at the store. For the rest of us please don't send perfume samples in your flyers! I will not shop at the Bay and will tell my friends not to shop there as well until you stop putting perfume samples in the flyers! I have put a sign out requesting no flyers with perfume but the delivers don't seperate the flyers. Thank you.

I recently went to The Bay online site to purchase an ottoman. The Bay heavily promotes the free shipping over $100 on their online site. In the individual webpage for the ottoman it also includes the shipping information that states that all purchases of $100 is free. However, when I went to place the order, I was informed that this shipping information does not apply to furniture. It is only for other general merchandise like clothing, shoes, etc. I believe that this is highly misleading advertising as why would they include this incorrect shipping information for furniture if it does not apply? The Bay should have separate information for shipping information for furniture and not multi-purpose shipping information for general merchandise that does not even apply.

I ordered a virtual gift card for my Mom's birthday on the 24th of August, which I assume only takes a seconds for her to get since it is virtual. On the 26th of Aug, the virtual card never arrived in my mom's inbox. I called the Bay and they apologized, and said the virtual gift card will be in her inbox in the next 24hours. They also sent me an email to confirm this. I was annoyed because I have purchased virtual gift cards before, and they only take seconds to be "delivered" to the person through email. But I told my mom about the situation, and she was fine with it so I decided to accept that the virtual gift card would get to my mom soon. On the 27th of August, they said the virtual card order was cancelled. I called the Bay, and they said that the order could not be placed, and that actually happened on August 25.

?

Are you confused?, because I still am. Why did they tell me- on Aug 26 - that my order was on the way already? This infuriated me. If the Bay would have told me on the 25th, I could have found another gift to get to my mom on time. They also refused to do anything about it or compensate my mom in any way. I just wanted her to have a gift arrive on her birthday. This was the absolute most ridiculous customer service I've ever experienced with any company.

From now on, I will be bringing my business to Nordstroms when they open up in Canada.

I put an online order in to The Bay approximately a month ago. The website glitched and would not let the order "check out, therefore I had to go through the entire order again on the phone with a customer service rep. This rep messed up the sizing on a few items and I had to call back. I had to refund the entire order and start again with another customer service rep. When the order eventually arrived, there were two size/quantity errors and I was charged for an item that was a "free" promotion through jockey (ie free t-shirt when you buy other Jockey items). I have been trying to get a refund on this charge for almost a month now. I have called 4 times and emailed once and I am still waiting. They will not put me directly in touch with the department that handles these refunds but chose to hide behind their order desk who know nothing about what is going to happen (does anyone understand that?)
I have to call and go through the whole telephone system and hold for how ever long it takes each time I call. I will not be using The Bay.com ever again...it is the WORST online ordering I have ever dealt with (which is a shame since their distribution/order delivery is top notch). The Gap, Banana Republic are far superior...stick to those.

The Bay has these "One Day Sales" once in a while. Last Friday May 9th, they had great deals on suitcases. So I go online at 9:30 Pacific time to make a purchase. The home page shows the deals. I select what I want and when I click check-out, pricing has changed.

I get a chat going with their customer service person to ask what is going on and she explains that the sale ended at midnight Easter time. I ask where on the website it says that the sales ends at midnight Eastern time and she can't point to anywhere. She then proceeds to say that I should call Customer Service the next day and that they would honor the sales price as they will have a record of our online conversation showing that I was online at 9:30PM Pacific time.

I call Customer Service the next they and they tell me that I sould have purchased the suitaces at full price last night and they would then have credited the difference to me. But now it is too late as they can't honor that price!

I think this is complete B.S. Again, no where on the site do they say that their deals end at midnight Eastern time. They are dealing within a country with three and a half time zone, you would think that they should make that clear? And since they haven't made it clear, they should at least honor the deal!

This email was sent to Mr. Ali Yildiz after I contacted him requesting a refund. he asked for a copy of the original email and I also added updated info at the bottom.

Dear Ali Yildiz:
The following is the original email sent to The Bay Customer Service. I have included further information at the bottom of this letter since the date of my first email.

To whom it may concern:
Thursday, August 08, 2013
ORDER #[protected]

On July 27, 2013 I went into the Bay at Willowbrook Mall. I had received a flyer in the mail advertising a Mattress sale. I was in a bad car accident in january and decided to invest in a good mattress. My other shopping options were The Brick, SleepCountry, etc. I decided on the Bay, because Sleep Country is shy on Customer Service and I had a terrible Delivery experience not too long ago after buying furniture from The Brick.

My Sales Associate Ali Yildiz advised the delivery on the mattress and Boxspring would be 10 days. I offered to pick it up from the warehouse. He stated that was not possible. The delivery date on the bed was August 7, 2013.

I took the day off work on August 7th and gave away my old mattress. I cancelled a Doctor's appointment for 4pm that day because I needed to be here to receive the bed. I live alone and had no one that could spend the day here to wait for the driver.

After waiting all day for the delivery, I called the Bay Customer Service at 6:15pm . I was cut off twice. My third call put me through to Valerie. She said she would call the driver to confirm the bed was coming that evening. She said she would call me back as soon as she heard anything.

At 6:45 pm I called again and asked if Valerie was available. Linda said " I don't know", and then dead silence. So I said "well, maybe you can help". I explained the situation. Linda said after looking at the notes from the prior call, the driver had not returned Valerie's call. Linda said it wasn't uncommon for the driver to be late and that the bed might show up in the evening. I was told to be home for delivery between 12:00 & 6:00 pm. This only further infuriated me as I realized I didn't actually need to miss a day of work.

I took notes as I was talking to her because I couldn't believe the answers I was getting.

I was very angry. I explained to Linda that I had to take the day off work and had disposed of my old bed. Now I would be off work another day, because of this error. I would also be sleeping on the couch. I am still nursing residual effects of a broken shoulder and broken ribs from the car accident. Linda said "Don't go off top down, wait to see what happens". I asked her what top down meant. She told me that customers call all the time wanting to complain to Bonnie Brooks. There was nothing the Bay could do about it. It's not the Bay's concern. This is the fault of the delivery company. When I asked her if she thought it was un-professional for the driver to ignore the phone calls she suggested he might be busy. I said I understand a delay. A delay due to anything. Traffic, truck breakdown, accident, off- schedule. Anything. What I don't understand is the blatant disregard on the driver's part and Linda making excuses and passing off the blame.

I explained to Linda that the Driver/Delivery company is representing the Bay when they are delivering their product. She didn't seem to care and said there was nothing she could do. I asked her who I call in the morning to complain yet again and track this bed. She asked me why. I said so I don't have to go top down on some poor innocent girl just starting her shift in the morning. Linda told me to talk to the first person that answers the phone.

I am now at home waiting for my bed. I've taken another day off work. I had the worst sleep of my life last night on the couch. I am livid about this. I paid $69.99 for delivery that didn't happen. Maybe it would be good practise for your sales assocites to follow through on their sales agreements by contacting the delivery company to confirm delivery. As far as I am concerned I am owed 2 days wages and the delivery fee.
Wed Aug 7, 2013 $144.00
Thurs Aug 8, $144.00
Delivery Fee $69.99

Total $357.99

I believe there is far too much competition out there. The bay doesn't seem at all concerned about this delay. In fact, your Customer Service girls acted as if this is a common occurance. But I guess Linda wasn't sleeping on a couch last night. And she certainly wasn't down 2 full day's wages. I haven't had any savings on this purchase. If anything this has cost me. I am respectfully requesting that you credit my Mastercard $357.99 or mail a cheque for the money I have now lost due to your error.
This is terrible business practise. I have waited 12 days for an item I could have picked up on my own. I was told originally that delivery would be 10 days max. The nerve of charging me a delivery fee and then not following through. The nerve of your Customer Service Department trivializing this issue.
I am done calling customer service. There is a total lack of concern and a wealth of excuses on the other end of the phone.
I wish I would have had the common sense to check the BBB complaints against the Bay. I would have found the 112 complaints in the past 3 years listed and would have taken my business elsewhere. But you know, you just assume... The Bay. Reputable, been around for years. I will be number 113 on the list if I do not hear back from you.
I will also be posting here:http://www.complaintsboard.com/bycompany/the-bay-a53327.html and anywhere else to lodge this complaint.
I expect a reply to this letter. I can be reached by telephone at [protected]
Lila Roe
20367 37B Avenue
Langley, B.C.
V3A 2T2

August 15, 2013

Aug 9 I emailed The Bay Customer Service to inform them that both delivery dates on my bed had come and gone with no actual delivery. I had basically given up when later that afternoon, Tia from Customer Service called me to let me know that the earliest delivery date would be Saturday, August 10th. I said "Is this a joke?" Tia explained that this was out of the Bay's control. She gave me the usuual...I understand your frustration, Maam. Blah, blah, blah. She did not want to discuss the promise of delivery on both Aug 7 and Aug 8th. I had no choice but to be at home between 8am and 1pm on Saturday, Aug 10th. Only one more nights sleep on the couch. I waited around on Saturday until 3pm, giving the driver the benefit. Guess what? No bed. I called Customer service again that day to report this. Camille acted as though this was no big deal. She advised me that The Bay was contacted by the Vendor on Tuesday, Aug 6th to advise that the bed needed to be "made" at the factory and delivery on the bed would be Aug 20th at the earliest. I hung up the phone. So many conflicting stories from so many employees at Customer Service. I can't believe The Bay allows people like this to represent them.

On Tuesday, Aug 13th I went into The Bay Willowbrook Mall location to ask for a refund. Which is when Ali remembered me from my original visit to the store. He asked me what the problem was, sat me down, calmed me down, and got to work on getting me the bed I have bought and paid for. He promised me delivery of my bed on Thursday, Aug 15 between 4pm and 9 pm. In the evening so I did not have to take another day off work. I left the store feeling like someone was actually listening and was concerned with the dilemma I was in. Ali promised me a quick fix and I took him at his word. Unfortunately, Days earlier I had taken Valerie, Linda, Camille, Tia and Misty all at their word as well. Big mistake on my part.

No surprise...but guess what? I've been waiting here since 4pm for delivery of the bed that still has not shown up. It is currently 9:36pm Thursday, August 15th. I have now been sleeping on my couch for 7 straight nights. I am paying interest on my Mastercard on a bed that was purchased on July 27th. Is this some sick joke? I explained that I was nursing a broken shoulder and broken ribs from a recent car accident and buying this bed was an investment in my health. In my earlier email I asked that I be refunded 2 days pay and the delivery charge on my bed. Now, I'm at a complete loss on how the Bay will even begin to make this right with me. I am sitting here in tears. I am unable to "charge" an additional $2000.00 on my credit card to get a bed, since the charges to the Bay have gone through. My back and shoulder are in constant pain now due to my week-long sleeping arrangement.
I now have only one question: What are you, THE BAY going to do about this? If I don't see a box spring and mattress at my door tomorrow by 6pm. I will make it my life's work to tell this story to anyone that will listen. I cannot believe people in a trusted retail outlet could be so cruel. Knowing the circumstances. I live alone and don't have a spare bed. I disposed of my old bed on the morning of Aug 7th; expecting my new bed that day. Is this the worst retail nightmare story ever? Do you think you could find an ounce of compassion and try to help me out with this?
Lila Roe
[protected]

Ever since the new store manager got hired last year, this company has lost page after page of fabulous employees. Carl Morton. He treats all the employees unfairly, favoring some more then others because they use flattery on him to get there way. He will only come chat or say hi if he likes you. How unprofessional as a store manager. He has no idea or concept of certain departments and all he is worried about is the number so he can collect a big fat cheque at the end of the year. Just beacuse some people are not verly fake, outgoing or loud does not mean they are not fanastic at there job it MEANS that they are working hard and not making up stories to make you feel good Mr Morton! He especially gets along with this spanish woman who works at Lauder, Marcie. They flirt and I believe that they are both married! Shame on them both! Some of the people they have hired recently need to have a criminal check but for this low end department store, it does'nt matter. they are'nt looking for quality anymore! We all have complained to HBC direct line and we will keep doing it until justice is served.

I went online to order some leggings that weren't available at the store, I realized the moment I had pressed order that I had made a mistake, there is nowhere on the site that allows you to cancel an order so I called their customer service line within a minute of placing the order. My big concern was that I had asked for overnight shipping which is $20 and non-refundable. The customer service rep I spoke to was totally unhelpful her response was I'll send an email to the warehouse and ask them to cancel the order but that's all I can do. How is it that the customer service staff don't have the ability to go into the system and cancel an order is beyond me. Well 2 days later and I've received the email confirmation tha the product is on it's way. What a joke. I've been a loyal customer of the Bay for over 20 years but this has left a very bad taste in my mouth. No wonder this company has so many financial troubles.

I had an HBC card that I paid in full in the summer 2011. Later I discovered that the company shared my personal information without my consent with a third party, an insurance company who billed their fees on my card. I phoned the company and they told me that they had nothing to do with it and that I had to deal with the insurance company myself. I cancelled the card and months later they are still sending me the bill and charging the interests.

I bought a bed at The Bay two weeks ago, and the sales person told me I would have my mattress and bed frame delivered today (06/07/2012). Only the bed frame was delivered. I called customer serviced, explained the problem and somebody told me they would call me back with an answer before 3 p.m. Nobody did! So at 4pm I called and a different person apologized for the inconvenience but he did not know what happened, he asked me to be patient for they would reschedule the delivery as soon as possible. So I still have no bed to sleep in!

Went to The Bay - Yorkdale Mall for a pair of Dockers casual pants
Against the Dockers wall - was 3 columns & 4 rows of dockers pants. in the middle row 1st top column. there was a 30% off Dockers Fashion sign, with a small wording "excluding items ending in 99 cents"
However, the entire wall was having Dockers pants with 99 cents ending -- the ENTIRE WALL, with none other items, yet there was a 30% off sign which was placed high above. I was farsighted and petite so of course I could not see the exclusion
Sale lady did not ring up the sale. I showed the sign to her. She said "but the sign says excluding 99 cent ending"
I told her that, then why would you put a sale sign where the non-sale items are. I understand if there is a mixture of both sale and non-sale items on the wall. but there was absolutely only the 99cents dockers pants. I asked her to honour it, she refused and called for another associate. Same thing. Second associate told me that I should have read other signs around the area more clearly for exclusion.
I am a customer, I see a sale sign, I go for it. I do not go to The Bay to read every single sign they have on display before purchasing. So i asked for a stores manager. She came. And she told me the same thing. She said "the sign clearly said excluding 99cents items"
My main point was... then why would the sale sign be in the middle of those 99cents ending pants!
If those pants are not on sale! Then I do not, other customers, do not need to see the sign! Put the sign where the sale items are!
She said "the sign is there to alert of customers about the sale. Did you ask an associate?"
I did ask for help with the sizing, first associate was nice and went to the stock room to check if there is another one, another 2 associates refused to help by saying whatever out is out.
I, as a customer, do not need to ask associate to clarify to me every single sale sign.
The brainless store manager then walked around the Dockers area and said "Dockers Fashions" does not apply to pants, only shirts" Are you offing kidding me? Fashion means clothes. pants aren't fashion?
I have been working in retail for 6 years and i have never seen such thing. If sales are misplaced, it must be honoured to the customers because it is the store's fault for deceiving.
This went on for a good 20 minutes. The brainless store manager still did not get my point. I had to tell her that I worked at The Bay for a few months, and now I am working at Sears. She was trying to ask me questions, as if she was going to find out about me. But of course I lied
She then said "okay, I will give you the discount, just because you work at Sears." She did not accept her fault and lack of customer serive or basic knowledge of how to properly merchandise products. I am just a mere floor sales associate and this is a number one rule to keep customers happy
I did not argue for a mere 30% off, but I needed to get things straight with The bay - yorkdale staff and their lack of knowledge.
If signs are inappropriately placed, you honour the sale, then remove and correct the sign
I still can't believe that even a store manager for such reputable company like that was not trained such basic knowledge --- and talk about the staff
She attitude was very dissatisfying.
And I don't think I will be shopping at the bay for a long long time.
Also, Dockers pants that were on sale did not have sale signs, yet the ones weren't on sale had a sale sign. Something very interesting. Yet they still did not admit their fault.