Tim Hortons
Reviews and Complaints

I went in today after a hard day at work and asked for Ice Capp Light Medium, was charged $6.88 asked for receipt which never received, I received what looked like a slush with espresso, told the woman this doesn't look like what I wanted she insisted that's it, I was sort of stunned and left with my beverages. Well got home and wow, I couldn't drink at all. I just wanted to get what I ordered. Please advise. Thanks Joy Acker (email: [protected]@live.ca)

i hate going to timhortons in flat rock i get hot choclate nd every time i go it all watery dont taste like it

At approximately 3 PM, I went through the drive up and ordered a vanilla iced coffee as advertised on tv, for $1, the person on the other side refused to give me this item for the advertised price, telling me that it is only good for an iced coffee, no flavors. I left, since he was rather ignorant. When I got home, as luck would have it, the ad was on, clearly stating that after 2PM, a medium iced coffee, plain or VaNILLA, was $1. I should NOT have to tell employees the specials and/or the prices. They should be aware and satisfy the customer without upsetting them with false arguments.

For several weeks ads for Tim Hortons keep appearing on my phone (despite the fact that I pay for ad blocking software) offering Tim's Gift cards. I accept the offer and give my name address and phone # but the boxes to put in my date of birth will not accept any inputs and I cannot claim the gift card.

Jody from Tim Horton's in 90 Elgin Street Ottawa, Ontario is very rude. Her customer service attitude is very poor and she doesn't fit well in this type of industry. We are a regular customer and there is no days that she did not even smile. Two incidents happened that led me to complain:

We are Dental Assitant Students of Algonquin Career Academy at Elgin St.
1st— Our group of class went to the store to order, we were at the side talking with mask on, then, Jody just started with a shouting voice telling us to "Leave the store". We would appreciate it if she just talk calmly and ask us not to gather around rather than just straight up shout at us.

2nd— I was by myself when I was ordering a Regular Chili soup combo. She was asking for what "side" I wanted. I couldn't hear her properly so I thought she was asking for a size. So, I said regular. Then, she gave me the stare and started raising her voice, once again asking for a side—Instead of explaining and asking if donut or muffin for the side. So I told her not to treat a customer like that and that is not a proper customer service. Then, she rolled her eyes and tell me that there was a line up when in fact there really is not. Plus, I was the customer at the moment, so she should treat me just like any other customer with positive attitude. Instead, she said "Go out".

This incident made me so upset. All the little things that she did out of our everyday encounter, we all let it slide. But this time, I can't tolerate it anymore.

Thank you!
Loricel Leoncio

Good afternoon,
I am writing this Champlain against the Tim horton location on 72nd Ave and 123-124 st, employees there have no manners to talk to customers and don't know how to respect, such incident has happened with me many times at that location and all my colleagues and friends have gone through same and we have collectively decided not to go there anymore .
If no action is taken I might use my Twitter handle for camplain or post
Main employee mohit Sharma has no manners
Also the manager jasmeen I think her name is

I hope to hear back with some solution

There was plastic in my bagle breakfast, after waiting for over 10 min in line up, due to slow service. Also they didn't understand how to make the canadian breakfast bagle bacon and egg sandwich as advertised on there board, kept refering to it as another name I can't even remember, I asked why the letuce and tomotoe wasn't put on it as on the photo advertisement, and she said cause it had a different name, well then why are they not trained to make what is advertised on the boards? Simple. Manager was condesending and rude and kept, saying ' have a nice day' and would not explain to me why they dont make it as advertised and ordered? This is the popkum british columbia location, lots of problems here for years now.
Nothing done about it?

On 22/5/21 I took my young son to the Cardiff branch of Tim Hortons for food. I ordered him a chicken tenders meal with Strawberry Yoyo and drink with a chicken tenders portion of 3 for myself. At £3.99 I was expecting a decent sized portion bearing in mind the tenders worked out at £1.33 each. What we both received as portions was, quite frankly offensive in size and my sons 'meal' was so inadequate that I had to give my son my 3 meagre pieces, so he didn't go hungry. The size of my 'tenders' was also so small I felt compelled to photograph it next to a sauce pot as a reference guide. I have included this photograph. In fact looking at it again, the nugget is actually smaller than the pot. As a company I would be embarrassed to serve this.
I have emailed in using the comments form on the Tim Hortons website twice but have yet to receive an answer. Does your company give such little regard to its customers that you feel you can ignore them completely?! I am truly disgusted by this.
I would very much appreciate your comments as the level of customer service I have received so far is well below the level I should expect.