Tim Hortons’s earns a 1.2-star rating from 3020 reviews, showing that the majority of patrons are dissatisfied with dining experience.
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Owner of Dorval Tim Horton's on Fenelon in Dorval QC.
I was standing on the sidewalk outside on Fenelon in Dorval today Nov 17, 2020 at 3:00 p.m. trying to take a picture from outside of the Tim Horton's store and the female owner of Tim Horton's walked out from Tim Horton's and called the police because she said I wasn't allowed to be there taking pictures of her store. The young male employee came out also...
Read full review of Tim HortonsCovid19 slackness
My elderly wife and I often frequent this location: Tim Hortons, 394 Lerwick Road, Courtenay BC. Last week when we went in we found our table had not been cleaned/wiped clean/sanitized. We had to ask a staff member to do it. Yesterday - November 13 - entered and noticed 4 tables obviously not cleaned/sanitized. Had to ask a staff member to do it. The staff...
Read full review of Tim HortonsService was absolutely terrible! No donuts! Coffee was cold!
This is Tim Hortons right? The coffee/ donut shop? Well apparently not at 10711 state route 20 in Perrysburg, Oh. After pulling into your drive through and requesting a coffee and hot chocolate and a donut, I was rudely told there was only Boston cream left and 17 sour cream timbits. Since no one wanted any of these we proceeded to your drive through window...
Read full review of Tim HortonsRegistering my credit card
Hello, I tried to add credit cards online for reloading but it says I have reached the amount of credit cards but I didn't add any because it won't let me. Is there a way to add credit cards online without a limit on how many credit cards I add? Please let me why not and thank you. Debbie
Read full review of Tim HortonsWalk-in closed early
11/13/2020 I was talking a walk at around 9:40 to the Tim Hortens at 204 Victoria Rd South when we were walking into the paring lot a man working there locked the doors nearly 20 minutes before the close time. When asked at the near by window I was ignored and when pressed by repeating the question louder they justified it by saying the store closed at 10...
Read full review of Tim HortonsMy points card and your new promotion
I live in Goulds, NL. Canada and I am so peeved with this outlet in general. Big outlet but are always out of something you want. I, along with everyone else was entitled to a free coffee once we hit 70 points but I was receiving that less than I should have been because they were not checking to see if indeed it was a free one and I was informed by one of the workers that some employees were pocketing the money I paid for a my free coffee.Couldn't believe it. Now you have a promotion which deters me from getting my free coffee because I need to be hooked into an app on my cellphone. Well I along with many others do not own such a device. This is complete discrimination against us who also pay for our coffee just like those who possess an app. I am not a complainer but I felt my frustration had to be tabled. Don't understand how a multi million dollar company can do this to the average person. Hope you take the time to read this and at least reply to my complaint. Thank you. ([protected]@hotmail.com)
Ham and Swiss sandwich
The buns provided were burnt!
So burnt, that I could not eat it. It smelled really bad!
I don't understand why I have to keep writing when this complaint is so obvious.
don't understand why I have to keep writing when this complaint is so obvious.
don't understand why I have to keep writing when this complaint is so obvious.
Rude employees
Purchased one coffee and they charge me for three coffee. I was told that they will refund my money back but they never did. Today I walked inside the Tim Horton to order for coffee. While I was waiting for on the line no one seems to care at all and basically ignored for awhile. I told them I need to order coffee and one of the employee came to me and...
Read full review of Tim HortonsFood
Recently attended the Tim Horton's Drive Thru in Stephenville Nl on Nov. 5, 2020 at approximately 9:30am. Ordered two coffee, an English muffin breakfast sandwich with bacon and a toasted plain bagel with herb and garlic spread. Upon opening the breakfast sandwich and bagel the following was noted: English muffin was cold, not toasted and the egg was cold...
Read full review of Tim HortonsNot having product and error in the order
Tim Hortons, Silver Lake Rd, Fenton, Tried to order several meals, but they didn't have hashbrowns, they substituted donuts but didn't have the honey glazed we asked for, didn't have the mixed berry smoothie. Order sausage egg cheese biscuit but when I got home it was a Bacon egg cheese biscuit. Asked for the sandwich only but was charged for a meal. Poor management and poor staff attention to detail of orders.
Read full review of Tim HortonsRipped me off 5 cents because they did not have nickels.
I went into a location in Toronto Ontario, Greenwood and Danforth to order a double double at around 5am for breakfast, I had given the cashier a toonie for my cost of $1.85. The cashier gave me back 10 cents leaving me 5 cents short and said "sorry don't have any nickels". How is this acceptable to short change a customer? It is not my fault! She should...
Read full review of Tim HortonsService
I was waiting for 10 minutes no cars behind and 2 cars in front of me I kept saying hello no answer from a worker for 10 minutes. They give me cold coffee no change back no sleeve for coffee no receipt, I had to ask for all of it. 15 and Ryan most careless tim hortons workers. My order was only 1 item and they gave me terrible quality. I will most definitely never come back to this careless coffee shop.
Breakfast
This morning was the first time I have been to that specific Tim Hortons in at least 5 years since it is a very busy line. I went through early this morning and had no line to even wait in. When I first went to the intercom I gave my first food order of a breakfast sandwich I had to tell the person over 10 times how I wanted it I was then told that she wa...
Read full review of Tim HortonsK cups regular flavor
i recently purchased two 24 boxes of k cups at tops in arcade ny and when i got home i unpacked them and there were k cups completely empty! approximately 8 in each purchased box... i enjoy tim hortons coffee a lot i was not happy about what i received i tried to return to the store had my receipt to they said no no returns contact them on your own so i am contacting you and i would like you to understand the amount i paid for these was $45.00 thank you
Coffee
I ordered a double double and a 1 milk 2 sugar steeped tea, tea came alright the double double came black with DD on the lid... hard to get your most common coffee right
Sign up for tims rewards
I signed up for Tims Rewards and made the mistake of putting
USA instead of Canada. Now it shows my funds will be in USA.
I have phoned and tried to rectify on computer to no avail.
The person I spoke to said she cannot do any thing to change the
error. She said I had to go on the computer under sign up, which
I did. There was no help in that area. Please can you help me.
Many thanks
John Akkerman
All tables dirty, not being cleaned after customers leave. Customers are cleaning their own tables with paper towels
To whom it may concern; I was in the 11852 HWY 97 N Lake Country B.C. V4V 1E3 Tim Hortons Restaurant On October 26th from 2:15 pm to 3:15 pm. Not one table was cleaned and the staff never attempted to clean any tables in between new customers that sat in the store. The female drive through waiter dropped a bag with a doughnut on the floor, she then picked...
Read full review of Tim Hortons.99 ¢ coffee app. I use the app every time I go to Tim's. The app never works. Instead of paying .99¢ I pay $2.42
Help. I love my Tim's coffee. I am disappointed I cannot get the special price.
Service
This morning, 10/21/2020 I visited the Tim Hortons @ Maple and John R located in Troy, MI. I ordered a Large Dark Roast Double Double through the drive thru. When I got to the window and paid, I was handed a Medium coffee. I informed the girl working the window that I ordered a large and I believe I was charged for a large but I received a Medium coffee...
Read full review of Tim HortonsMobile app not working properly and sent coffee order to wrong store
Order #9710 was ordered via mobile app which was behaving oddly. The location for Lakeridge Oshawa was not lighting up as an option. The site was not wanting to order the coffee and then all of a sudden it worked. When no coffee was prepared, I found out that it got ordered at the Ritson Road store in Oshawa, where I have never gone. Please refund me the $1.05 charged to me. Thank you. Ann Mueller
Read full review of Tim HortonsTim Hortons Reviews 0
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About Tim Hortons
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service that caused the issue.
- The date and time of the incident.
- A clear description of what happened.
- Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
- Steps you have taken to resolve the issue, including any contact with customer service.
- The company's response or lack thereof.
- How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.
Overview of Tim Hortons complaint handling
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Tim Hortons Contacts
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Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office+1 (207) 426-2066+1 (207) 426-2066Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
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Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
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Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
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Tim Hortons social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024 - View all Tim Hortons contacts
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