Tires Plus Total Car Care’s earns a 1.7-star rating from 161 reviews, showing that the majority of vehicle owners are dissatisfied with service and products.
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Alignment
I'm Jose Guimaraes, as a loyal Tire Plus customer for more than 20 years at same store located on 23245 St Rd 7 Boca Raton FL 33428, had experienced very bad situation on November 1st, when I stopped by for alignment service in one of my cars, at the end of the service, the manager of the store charged me $104, 17, and I tryed to explain to him that I have bought a alignment program for a year, sold by the Menager of the store before him, I think named Steve, and he told NO, that I didn't have any right about that. So, I think yoy guys should train your people not to cheat on customer, specially customer for more than 20 years, who always brings so many cars . The worse part of the situation, was the rudeness, and the way I was treated by him, the Menager, the way he spoke to me, you guys have a bald guy in there, who is a very good and polite person, different. So, I expect to have my money back, because I paid for the whole year. I hope people don't come to me offering any package again. I tryed to get a Superviser phone number and they didn't give to me. My name is José Guimarães, phone number [protected], and I'm expecting to heve a phone call from someone who can solve my problem and then keep myself and my family to do business with Tire Plus.
Desired outcome: Superviser phone call or email. [protected]@gmail.com
Tire Service
I purchase two front tires for my car at the Bryn Mawr service center in PA. When I picked up my car there was a dent and fresh yellow paint by the dent (see attached photo). I pointed this out to the manager and she said that she would submit an incident report.
On Sept 1st. I received an email from Robert G, Sr Claim Advisor asking for documentation. I sent the picture and an explanation of what happened. The claim number is [protected]. I tried contacting Robert G several times at the following email. [protected]@bfusa.com. I have not heard back from Robert.
I am writing this letter to voice my dissatisfaction with the unresponsiveness to this serious complaint. I have been using tires plus exclusively for tires on my two cars for 7 years/ multiple accounts and have never had any issues.
If this is not resolved to my satisfaction I will no longer be a customer of Tires Plus or buy another Bridgestone tire for my car.
Someone please respond!
Desired outcome: Fix the damage that was caused to my car.
Charged to fix issues
An appointment was made to take the car in because an engine light was on and the car was making noise.
Was charged $ 1, 800 for repairs and 2 new tires for the front.
Never was shown any of the so-called bad parts or the old tires.
Was told that the engine light had been fixed and the noises were gone.
In less than 2 weeks after this, the engine light was back on and the car was still making noises.
This time they told me the car need more work and I got billed for another $ 1, 400.00.
Never was shown any of the so-called bad parts.
Then while driving the car, it suddenly stopped and would not run at all. had to have the car towed back to our house.
Both of my daughters were in the car and when it abruptly stopped, they could have been seriously injured.
The tow truck driver determined that the Serpentine belt had ruptured and was shredded.
Tires Plus never mentioned anything about the belt being worn and needing replacement.
I found a mechanic that made house calls and scheduled an appointment.
He came out and replaced the belt and show mew parts of it that were shredded and wound around a pulley.
After being billed for $ 3, 200.00, the engine light is still on, the car still makes noise and I will never go back to Tires Plus.
I think they did unnecessary repairs, they never showed me any of the so-called bad parts that were relaced. I never saw the tires that they said were bad and those tires were less than 1 year old.
They supposedly did a front-end alignment check. So they charged me for this and then then charged me for an alignment also.
Seems like I should have only been charged for the actual alignment and not both.
I am more than upset and mad about what I got charged.
exactly same here 1400 for nothing
Manager, can't resolve tire purchase issues.
Tires Plus Store #240641 Tires Plus Service Date; 5/10/2021 • Bridgestone Tire Package Installation Tires Plus Service Date; 6/3/2021 • Front Tires Shaking, requested tire rebalance • Dropped off truck, received call that they don't have the tools to do my balance correctly, that they did the best they could when they were installed. Someone was suppose...
Read full review of Tires Plus Total Car CareTires/service
In 2018 I had six tires installed on a GMC box truck dually touring some situation they had at the 192 Melbourne Florida store they did not fasten the driver side wheel down all the way about 4 days later the wheel came off and drove us off the road no one could hurt but I tore the truck and equipment up tires plus then basically stiff me on everything and...
Read full review of Tires Plus Total Car CareHaving tires put on rims
On 9/29/20 I went by the tire plus store this morning at 7am right at the time they open and all I was trying to get done was to have 3 bran new tires and rims along with my own tire stems for them to just put the tires on the rim and balance them they told me that they would call me in about 2 hours well I waited about 3 hours I didnt hear from them so I...
Read full review of Tires Plus Total Car CareService
As per our conversation 7/15/2020, at your request please find the receipts and documentation for both claims accompanied with this statement. I am aware that you only recently acquired this complaint. although we spoke on the phone, I would like to put our conversation and or my complaint in writing due to different dates and stores (Tire Plus) (Nissan...
Read full review of Tires Plus Total Car CareInflated and outrageous fees for unsolicited issue.
Went to tires plus in delray beach florida due to my engine light being on and requested an engine diagnostic. A complete diagnostic was done instead and provided over $3000 in "necessary" repairs. I got my keys and left feeling like a scam had been attempted on a female customer. I took my car to another shop and in 1 hour the problem (engine light) was addressed and causes were explained to me in laymen's terms. I normally went to tires plus in lake worth, florida where I got excellent service and felt safe that I was receiving honest service. I will never go to tires plus in delray beach florida again so I won't have to feel like i'm being scammed for any reason. My repair was done for $40 and I was on my way. Even an emergency room visit addresses the specific issue and works toward a diagnosis for that issue instead of doing a body scan to reveal other issues. Of course a diagnostic on a 2003 vehicle would show a plethora of issues. Due to the fact that I maintain my vehicle, I knew the list of repairs were false and didn't need to be done expeditiously as the tech implied. I shared the print out of repairs from tires plus to the mechanic who completed the service I requested and he looked at me in bewilderment. Especially during this pandemic it's shameful to prey on customers with unnecessary repair costs to maintain business inventory and/or job security. Tiires plus delray beach florida - beware!
Do not go tire plus do not ware a mask and military and was insulted about my service to my county by a ball less customer all masked up saying military was [censored] and his little mask made him a hero. well it made him a lftie terriost. no miltery person should do business with them I have let over 5, 000 know about this p[lease share!
took my money for services not provided
I visited Tires Plus to purchase tires and have a front end alignment performed. At the time, a friend had done some work to my truck and let me know my front bearings were bad and needed to be replaced as soon as possible so I mentioned this to the Tires Plus employee. He replied that if the bearings were in fact bad that they could not perform the front...
Read full review of Tires Plus Total Car Careservice on my car
brought my car in for a clunking noise it is still there. I have a 2007 Dodge Charger. They told me It was ball joints it still doing it now he saying it's something else. Not to mention I was highly embarrassed because Matt charged my card then said he didn't then I had to wait and call customer service myself. Never apologized or nothing. I'm highly upset...
Read full review of Tires Plus Total Car Carebeing taken advantage of
This shop is shady and takes advantage of women. You bring your car in for one thing and it always comes back with something else broken! They lie about what is wrong with your car and try to make you pay for things you do not want or need. Not only have I experienced this myself, but they also did it to my daughter and the last 3 times I have been in there...
Read full review of Tires Plus Total Car Carecharges
They told me it would be 345$Total for my car to be fix an they would give me a discount because they messed up a lot of things with my car that morning. When I picked up my bill was 441$ an I had no discount!! I'm pissed an will be canceling my tires plus credit card I want a refund on the unauthorized charge.!!! I told them exactly what was wrong with my...
Read full review of Tires Plus Total Car Caremisleading and not honoring warranty
Totally a scam business my daughter purchased 4 tires for a corolla so they sold her a lifetime warranty for $175 extra never used it I did my service at Toyota dealer near by and they told me I had a nail in one of the tires but I told them not to fix it for $28 because I had a warranty at Tire Plus. I called Tire Plus gave my phone number and yes no...
Read full review of Tires Plus Total Car Caretire service
i called to make appointment to have tires rotated on 4 runner, because I bought 4 firestone tires from them. I asked after they finish can they fix tire on my murano sv the tire pressure light keeps coming on for. He tells me that they could not do both on same day, I thought was odd, neither were that big of a job. I had taken my murano to them and bought...
Read full review of Tires Plus Total Car Carebad tires
Purchased a set of prime well tire 05-18-2019 they wern't balanced right and made alot of road noise paid 630.00 I set up a appointment they exchange the tires and I put on good year tires the price was supposed to be 635 out the door but the girl [censored]ed me charging me 98 dollars I will never go there a gain I am posting on my bulletin board were in live in a retirement community 1 mile from the store and trust me mark my words you will feel the affects of [censored]ing me over
price match guarantee
At an Iowa Tires Plus Store: Best Tire Price put in writing on their web site state they will match any locally advertised price on tires.
I have been a customer for 9 years at this location. I happen to want to replace my Michelin Tires with another set of Michelin. I do all the leg work for the Price Match Guarantee and after speaking with 3 store employees (whom all state they are a manager), & who all had told me something different, I speak with the District Manager whom states, "We don't price match tires that we don't carry." I also told him none of the other 3 "managers" mentioned this to me. I asked, Where in their advertisements is this located? He could not tell me. False Advertising!?!
oil change/guard fell
On May 4, 2019 I was scheduled for an oil change at 11:00 am in Grandview, Missouri. I take my car there as I have many times before for the same service. Once the service was done, I drove on to my next destination which was approx. 17 miles away. As I was nearing my destination, I heard something dragging. I pulled into the parking lot and there was this black piece that was partially connected to the bottom of my car and the other part was lowered touching the ground. As I looked down on the ground a gentleman came over to ask what was wrong and I told him that something fell from my car but I wasn't sure what it was. He looked at it and asked had I recently had my oil changed and I told him that I did just a little while ago. He told me that was a guard to protect the car from catching things from the ground and that I should call the company back. I did. Kimbro is who I spoke with when I called Tireplus of Grandview back. He said to drive it back. I told him what the gentleman said about mot driving it, but he said it would be okay, and if there's any damage, they would replace it. Well I drove it back those 17 miles and this other guy (Andy) from the store waited on me. I told him what happened and also said what I was told by Kimbro. He took the car back to the garage. I watched through the glass as he zip tied the part to my car. I asked why did he do that, he said, well your car is old and that part was already worn down. If I have any more trouble to bring it back. Well, the piece fell down again today and once again I spoke with Andy. He started talking the same old thing about my car being old, etc... I told him that I have take my car to this service center for years and I've never had this happen. I also said that it appears that someone evidently didn't know how to put the bolts back meantime the piece is damaged by now. I also asked, it you do a thorough check of the car like you claim, then how come it wasn't told to me that some of the holes were worn? He said, well we might've missed it. I told him I want this resolved and he said I would have to call tomorrow cause he was busy right now. This is the first time I've had such bad service from this service center. When they broke my windshield a couple of years ago, the store manager was so concerned and he made me feel like it was a priority unlike Andy who seems to be making excuses for a problem I didn't have. He didn't even offer any apologies for my troubles that are not not still resolved. Resolution: I want the part replaced like it was, not ziptied. Grandview, MO Store #244230 Workorder#161909 And I really don't want to have to conduct anymore business with Andy.
[protected]@aol.com (Vanessa Cunningham)
tire repair service
I took my rim/tire in to get the tire replaced due to pothole damage to the tire. This was on a sunday so they couldn't do anything until monday. They told me the price of the tire was $235. There was a 3 day delay which was my fault in not following the road hazard warranty process. After that, I picked up the rim/tire and they had 3 new scratches in my 8...
Read full review of Tires Plus Total Car Caretheft of coins from vehicle at store #267642
On April 9th I left my car for a oil change. On April 20th I looked in my arm rest for some coins, much to my surprise and disappointment all my coins were gone. I then searched lower among papers deeper and discovered that my bag of Canadian coins mixed with U.S. coins were gone also. Now understand I'm the only person who drives the vehicle, and only a...
Read full review of Tires Plus Total Car Carenew tires
Incident from 11/21-11/29- Stopped at Store # 356707 in Shakopee, MN. on 11/21/18 to get 2 new tires put on the rear on my Yukon Denali due to a hole in one of the tires, but we wanted to get both replaced as the front ones were almost brand new, which we purchased from this location previously. Spoke to Ryan. He said he had 6 tires available for our truck...
Read full review of Tires Plus Total Car CareTires Plus Total Car Care Reviews 0
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Tires Plus Total Car Care Contacts
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Tires Plus Total Car Care phone numbers+1 (844) 338-0739+1 (844) 338-0739Click up if you have successfully reached Tires Plus Total Car Care by calling +1 (844) 338-0739 phone number 0 0 users reported that they have successfully reached Tires Plus Total Car Care by calling +1 (844) 338-0739 phone number Click down if you have unsuccessfully reached Tires Plus Total Car Care by calling +1 (844) 338-0739 phone number 0 0 users reported that they have UNsuccessfully reached Tires Plus Total Car Care by calling +1 (844) 338-0739 phone number
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Tires Plus Total Car Care emailssocial@bfrc.com100%Confidence score: 100%Supportaccessibility@tiresplus.com77%Confidence score: 77%
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Tires Plus Total Car Care address2021 Sunnydale Blvd, Clearwater, Florida, 33765-1202, United States
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Tires Plus Total Car Care social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 21, 2024
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there horrible .. think we need to put a stop to this