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Tires Plus Total Car Care Complaints 155

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12:02 pm EDT
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Tires Plus Total Car Care burned again by tires plus/firestone

Burned again at (Tires plus/firestone) palmetto bay location. Had power steering fluid leaking from reservoir area. Oscar (Service writer) said it was the high pressure hose, needing to be replaced.. He originally quoted $179 to replace.. I hesitantly agreed.

After $54 hose ($18 online) was replaced, it still leaked, back next day, wasted another hour, took it home, still leaked. Returned three days in a row, still leaking. Third day (Oscar's) day off. I personally talked to the repairman and suggested he check the.25 cent rubber seal between the new hose and pump. Yes! It was the.25 cent rubber seal that was broken. He showed me the seal and replaced it with an old one from his tool box and apologized.. He did what (Oscar) told him to do.. Replacing the hose was not required, no broken hose. I requested the old hose to examine and found no breaks. Oscar would not let me see the new replacement hose... I accepted whatever at this point, I just wanted to get away from these people.. It was my call, my loss, I trusted oscar's diagnoses, my mistake..

They offered me a free oil change for the inconvenience and I accepted. Next day I decided to check the oil just to make sure it was okay. It was 1 qt overfull. I called oscar, immediately took it back to be drained. He confirmed it was overfilled, took my keys and then told me I had to sign a statement saying I would accept, not following manufactures instructions of oil capacity, allowing one qt below manufactures recommendations. I told him (No) please give me my keys back and I will take it somewhere else, I don't trust you... He (Oscar) refused to give me my keys until I sign a statement... Of course I refused to sign any statements and asked for my keys again (At least 5 times) he wouldn't even acknowledge me.. I was about to call the police and he finally relinquished and gave me my keys. There were two other customers who thought this guy was mentally ill... They couldn't believe oscars demeanor and attitude... One customer immediately left. She was scared of him. I took my vehicle a couple of blocks down the street to one of their competitors had it drained and replaced with the correct amount... This was not the first time I was burned at this location... I learned my lesson this time, never again..

Never again customer,

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3:25 pm EDT

Tires Plus Total Car Care engine diagnostics

I got a engine diagnostics and they fixed what was wrong and my light came right back on with the same problems I had before they fixed it. My car had a misfire in the engine &I they fixed it and it's misfiring again if they did a diagnostics they should know what's all wrong and should've fixed it like they said they did. I'm not a complainer, they said they fixed my car and it's driving the same.

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9:06 am EDT
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Tires Plus Total Car Care cam/oscar (service writer) extremely disrespectful

Burned again at (Tires plus) palmetto bay location. Had power steering fluid leaking from reservoir area. Oscar (Service writer) said it was the high pressure hose, needing to be replaced.. He originally quoted $179 to replace.. I hesitantly agreed.

After $54 hose ($18 online) was replaced, it still leaked, back next day, wasted another hour, took it home, still leaked. Returned three days in a row, still leaking. Third day (Oscar's) day off. I personally talked to the repairman and suggested he check the.25 cent rubber seal between the new hose and pump. Yes! It was the.25 cent rubber seal that was broken. He showed me the seal and replaced it with an old one from his tool box and apologized.. He did what (Oscar) told him to do.. Replacing the hose was not required, no broken hose. I requested the old hose to examine and found no breaks. Oscar would not let me see the new replacement hose... I accepted whatever at this point, I just wanted to get away from these people.. It was my call, my loss, I trusted oscar's diagnoses, my mistake..

They offered me a free oil change for the inconvenience and I accepted. Next day I decided to check the oil just to make sure it was okay. It was 1 qt overfull. I called oscar, immediately took it back to be drained. He confirmed it was overfilled, took my keys and then told me I had to sign a statement saying I would accept, not following manufactures instructions of oil capacity, allowing one qt below manufactures recommendations. I told him (No) please give me my keys back and I will take it somewhere else, I don't trust you... He (Oscar) refused to give me my keys until I sign a statement... Of course I refused to sign any statements and asked for my keys again (At least 5 times) he wouldn't even acknowledge me.. I was about to call the police and he finally relinquished and gave me my keys. There were two other customers who thought this guy was mentally ill... They couldn't believe oscars demeanor and attitude... One customer immediately left. She was scared of him. I took my vehicle a couple of blocks down the street to one of their competitors had it drained and replaced with the correct amount... This was not the first time I was burned at this location... I learned my lesson this time, never again..

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9:21 pm EST
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Tires Plus Total Car Care ripped me off

Bayonet Point, FL:

It took them 5.5 hours to install 4 wheels & do a tune-up w/oil change. Car wouldn't run when they were through. They said the battery was dead and insisted in me purchasing a new battery when they knew the old one was still under warranty.

They test drove the car before giving me the car and the battery light was on. I was told that it was OK and would turn off in a couple of days! As it turns out, the alternator was bad. They didn't even check it before I left. Needless to say, I broke down with a dead battery!

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9:36 pm EST

Tires Plus Total Car Care service

On Monday December 14, 2016 I took my 2003 Chevy Tahoe Z71 to the District Heights location for vehicle inspection and winter package, I arrived at 7:10 am, and I addicted I would pick it up 2m, when I arrived the next day the work of replacing my left wheel hub was not done, nor were my wiper blades installed, Ronald Hamlin then apologixed6over and over and henoffer3d to lay for my 2nd day for my rental car which was deducted from my bill, of $451.00 I should have been credited some more the service for my inconvince, and the staff acted like they didn't care, other than Ronald Hamilton, upon my return the next day, the wipers that were installed were the wrong size and when I turned on the wipers the blades slid off.

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4:23 pm EST

Tires Plus Total Car Care wrongfully accused

Today I received a phone call from a police department, that somebody is accusing me taking a tool from your shop. I work for Tires Plus for over 23 years and never steal anything in my life. Now because your employee misplace or left in the customer's vehicle, they are point at me. Yes I was there five months ago purchasing some tires. After three hour of wait, I went back there and started to mount the tires myself. Nobody ever say "no" or to stop me. I do not like be accuse of something I didn't do. I have inform my lawyer about the issue, because I had it record on my phone. Be careful who you are pointing fingers at! My lawyer will contact your guys in this matter of wrong doing.

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pobarjenkins
Minneapolis, US
Nov 17, 2016 11:13 am EST
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This is not Tires Plus. You need to contact them directly.

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3:11 pm EDT

Tires Plus Total Car Care tire replacement/mechanical issues

I was shopping around my VA area for replacing my 4 tires for a 2003 Honda Civic LX .
I got a printed estimate from Tire Plus website for a specific type of tire and went to the shop to replace it. Shop location: 8217 Lee Hwy, Fairfax, VA
I was attracted to the fact that it was specified to get $60 back into a Visa card and also it was stated that the tire replacement will be done in 59 minutes or less.
I dropped the vehicle and I also requested to perform a leak test for my cooling system because I noticed a slight increase into my cooling system temperature.
I asked the manager how long will take to complete everything - because I had my whole day booked with activities - and he told me that shouldn't take longer than an hour.
What happened after could describe as a nightmare:
- it took more than 4 hours to perform the work, having me circling around their shop, every time increasing the wait time by half an hour
- they came back telling me that the tires I am requesting are not in stock because the tire size printout from their website was wrong. The tires that they mounted were not qualifying for $60 discount
- they gave me an estimate for cooling problem. I was told that they will have to replace the radiator, hoses, thermostat and head gasket. All for $2500.

I took the car to another shop where they found the upper hose clamp being the culprit for overheating the engine. Cost me $15 to replace the hose and clamps.

Crooks, thieves, incompetents, liars!
I will sue them shortly in small claims and place a BBB complain as well.
Stay away from them.

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8:43 am EDT

Tires Plus Total Car Care broke my air conditioner

On Jan 4th 2016, I had to have my car towed from my place of work in Marshall to the Tire Plus in Marshall due to I could smell coolant and smoke coming from underneath the hood. It was my radiator, which they fixed but in the process they called me to tell me that my air conditioner was also broken and that they had taken out the compressor and were wondering if they should put it back in. They told me it would cost me over another $200.00. They explained that they broke some hose clamps and had replaced them and said that everything seemed rusty and hard to take apart. I was very upset to hear about the air conditioner. I took my car to 2 different mechanics and told them what happened and showed them my receipt from Tire Plus explaining all that was done and both of them said they had no reason at all to even touch the air conditioner. They both told me to wait till it gets warm enough to try then to see if the air conditioner works and of course it does not work. Because of Tire Plus I don't have any air conditioning. I asked them to do 1 thing and that was to fix the radiator and in the mean time ruin my air conditioner. I have never had a problem with my air conditioner. Each of the mechanics said to take it back to Tire Plus and have them fix it since they broke it. Very upset customer. Now that I will be going to Yellowstone on a vacation, I won't have any air conditioning. I know I won't recommend that anyone else take their vehicle there so that the same thing doesn't happen to them.

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9:10 am EDT
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Tires Plus on Ft. CROOK Road should be your first clue that this place is not honest. My son, went in about three weeks ago for a bargain oil change. They came back and said, we suspect an oil leak. We can test it for $40. After letting the dye run a couple days, my son went back. They couldn't find a big dye mark on the outside of the engine. They said...

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9:01 am EST
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Have gone to tires plus to get an alignment and i purchased the 3 year warranty plan. They deceived me by telling me they did an alignment and gave me a printout of a mazda [protected] alignment printout for a date that i did not even my car to them. I have a Mazda 2007. When i asked the manager why they gave me that printout he could not answer me and still...

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6:29 pm EDT
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Extremly unethical outfit. West Chester, PA location. They tried to bilk me out of $2, 000 of repairs my car did not need. I am fortunate that I am mechanically inclined as I was able to tell off the bat that their assesment of my vehicle was way out of whack. I declined their services and walked away. Took a look at the problems they said existed only to...

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9:01 am EDT

Tires Plus Total Car Care They didn't provide 4th item for free

The company Tiresplus Conyersga offered to buy 3 and get 1 for free. I also decided that it was good offer and placed the order. Unfortunately, the company fooled me. They received the payment for 3 items and sent me only 3 pieces. But when I replied and told to send the 4th item, they started to ask for shipping costs and other fees. I was disappointed and wanted to share my experience with other people.

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8:08 am EDT

Tires Plus Total Car Care deceptive practice

found a screw in one of the new tires I had installed at your Englewood fla store, called them up for an appointment to have it repaired, was told that it would take 30 to 45 minutes to have it patched. showed up at the store on time, only to wait 90 minutes before I was told their "tire man" went to lunch and I would have to wait even longer. why even give people appointments if you cant keep them? better yet, why employ someone at a tire service that isn't a "tire man"? two of your employees were standing around playing games on their phone, while only one was working in the bay. unbelieveable

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8:06 am EST
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I will not go to Tires Plus again, (except today to try to get my money back.) While I used to respect Tires Plus's work and even recommended it a few times, their service has been less than adequate over the past year. I got 4 new tires in late Apr of this year. It took far longer than was initially promised as 1 of the tires had to be brought in. I wa...

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9:58 am EST
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Tires Plus Total Car Care poor repair

11-21-2012 went to tires plus they replaced a power steering pump on my 2002 honda odessey
[protected] while getting an oil change at another place was told there was power steering fluid leaking
[protected] returned to tires plus
Was told yes fluid leaking they would need to replace pump again
12-30-2013 now again issue with pump I go to honda dealership to solve the issue
Result I need a new power steering pump. 500 more dollars
I call tires plus and they state I am out of warranty! Which one I ask?
It is only 10 months since I replaced the second pump. They state no warranty on second pump only on first one!
I am very disappointed with this clear dishonest tactic. I had a funny feeling when I brought the van back that they never did change out the part. Something is clearly fishy here.
I don't appreciate having to replace a part that originally lasted 10 years three times in two years. I expect at least to be compensated for the third pump.

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12:01 pm EDT

Tires Plus Total Car Care employee turnover & lousy store managers!!!

BEWARE OF: TIRES PLUS at 274 Robert C Daniel Jr Pkwy, Augusta, GA! LOUSY, RACIST, & UNPROFESSIONAL: Tires Plus (Incompetent & unlicensed Tire & Car Repair & Vehicle Maintenance)...DON'T GO THERE! They treat customers rudely, they damage customers' vehicles while they're supposed to be doing oil changes, rip off customers, store managers are rude to customers & have attitude problems, talk back/insulting customers, and they routinely discriminate & mistreat all minority customers! Beware DO NOT GET YOUR CAR SERVICED AT ANY Tires Plus Auto Care, stores! Recently, they made two customers wait for over four hours, just to change a flat tire!

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Update by User4987234
Aug 26, 2013 3:59 pm EDT

Tracey McManus & her friends are so stupid, that they think everyone who posts a complaint is "Dr. Franklyn Beckles"!?! Everyone can see how these racist ### hate and fear him so much! That's why these rat ### consistently posts lies or insane remarks about him, like a poor little uneducated child, - because he IS a Civil Rights Leader, and is more honest, decent, reputable, and more of a hero than his enemies could ever be... Especially- the cumstain loser who was recently fired from The Augusta Chronicle- "Very_concerned"!
I'm "very_concerned" about you Tracey, you are so insane, that you think everyone on the complaintsboard is Dr. Frank Beckles!?! So take your medication no one will hurt you. My sick-crazy boney ### ###! And stop pretending to be a Man, or having sex with Superintendent Frank Roberson, maybe that way you can stop giving STD's to your other partners- "TedBarnes", "scamcop", WOW! You have so many prostitute friends with phony names, it's hard to keep up with them...
Message to all the sane people: ignore the stupid cyberbullies & racist ### like Tracey McManus & her friends- bogging and spamming ###ed geberish on the complaintsboard, constantly using stupid aliases, attacking people online, and spam this website with pro-racist comments & ###ed statements to harass anyone who supports civil rights leaders; like Dr. Franklyn V. Beckles, Jr.! They are so pathetic and mad with racist hate. Please excuse them, because they are ###ed, know not what they do, & are in desperate need psychiatric help!

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11:06 am EDT
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Tires Plus Total Car Care misleading about times and pricing

Saw an ad in the paper for this company so i called to ask about an oil change for my vehicle, was told the oil change was $17.99, which would have been a smoking deal. Asked when i could get it in, they said "Right now, bring it down", so I did. Got there, got signed in, asked about some sort of tires plus inspection which i declined, offered a credit card which I declined, was told my oil change would take about two hours and recommended the mall accross the street to pass the time. Wait a sec, I told them I just called and they said I could get it in right now, they told me well, we'll get it in right now but the service is going to take a couple of hours. what kind of oil change takes two hours? so much for right now. I saw a sign inside taht said 30 minutes oil changes, asked why I wasn;t getting that, and they told me that was for appointments. I was like, ok so why did your guy just tell me 10 minutes ago to bring it on down they'll get it right in. Finally said they would get it sone in an hour which was much more acceptable. Called me 45 mins later and tried to sell me almost every maintenance service they have (mind you my veh is up to date on services) which i also declined. Came back after the hour and it was done, but then went to pay and they tried to charge me $47.63! Whoa whoa whoa whoa, what happened to 17.99!?!? they told me that is an introductory price for most vehicle that take less than 5 quarts. They didn;t even ask me on the phone what kind of vehicle I have. You'd think that they would ask about your vehicle if not every oil hange was the same? I was going by what I was quoted. I think they say this stuff on the phone to try to get you in the door and charge you and sell you the most stuff they can now that you're there. I fussed about the price and they made it $23.99, which I paid just to get out of there. I complained to corporate about the price switching and they gave me a card for a free oil change but I dont know if I want to do it now. I felt like the company was trying to cheat me.

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95eclipsers
Los Angeles, US
Apr 26, 2013 1:03 pm EDT
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Believe it or not, the store people were doing EXACTLY what they are instructed to do by upper company management. And I mean BY THE BOOK. Management requires the store employees to quote their oil changes at a specific price (at the time you called their phone special was $17.99) on the phone. Quote that price only, nothing else. Then if you asked when it could be done they are supposed to tell you "Right now, bring it down" (verbatim). The price is obnoxiously low, but never includes more than 5 quarts, nor does it include any disposal fees, so even with the basic, $17.99 is never the actual price, there's always add-ons somewhere. Do note, the price does change periodically. The "Right now bring it down" thing is designed to get you to act impulsively to the ridiculously low price and come down to get it in immediately. They want you IN THE DOOR, because they want you to spend money RIGHT NOW. Once you get there, it's likely you'll stay even if you have to wait longer than quoted. Rarely can they get it in "right now" and even if they could when you called them, there's a good chance that someone could get there before you do, and now you have to wait. The sales pitch is also incorporated into the whole design. The whole process is designed to get you to react quickly to a low price, get your vehicle in quickly, get you locked in to spending money, and try to convert you to a repair or service customer by selling you other services or repairs once your vehicle is there and you are already waiting. At some point they probably tried to sell you a credit card, too. That, too, is an effort to get you to spend more money at each visit, and increase the chance of you being a return customer. Upper management is militant when it comes to this process. They actually use mystery phone and video shoppers to enforce it, and threaten employees with termination if they do not follow it. Use that free oil change. Whether you go back after that is up to you. Hope this helps.

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11:55 am EDT
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They're constantly changing managers, losing employees & customers, getting bad publicity- because they don't respect the customers for their time and money, they treat their customers like crap (esp. minorities), they overcharged people for the work they they do (or don't do right) on customers' vehicles, and the technicians are idiots, slow, and often...

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1:06 pm EDT
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Tires Plus Total Car Care honesty

Is there anyone honset at Tires Plus?
Through my involvement with Tires Plus I have to say beware to all who enter their driveway. I am convinced that the shop workers are basicly honest, it is the management that has to be watched. Listen to the conversations and you will be appalled. The guy working on the car reccomends one thing and the manager will add to that what he wants to sell, no matter the technician says. I have heard them argue. My mother was told she needed a lot of work on her car because of it's age even though it has few miles. She had no idea what they were talking about only that it had to be done. A phone call to the dealer revealed that what they told her was untrue, and the work they did was substancially more expensive than the dealer. And that was without factory approved parts. When I complained to the manager; a squeeky voiced, unshaven kid with apparently little knowledge of cars, I was offered a free oil change! As I sat in the waiting room to speak with the manager who was finishing a cigarette and talking on a cell phone, I listened to the conversations at the front desk and what came through the window from the shop. When one manager at the front became aware of this he started speaking in Spanish and when his boss came to the front he looked at me and then said something more in Spanish. Nothing to hide? Right.
I understand that the technicians are competant there. The management is obviously money hungry and has no ethics. The combination of the two only works for the Tires Plus company, not for the customer.

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95eclipsers
Los Angeles, US
Mar 08, 2013 1:43 pm EST
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Management and sales are not required to know much about the mechanicals of cars, in fact, during the hiring process for sales and management a record of sales looks better than technical experience.Tires Plus managers are paid bonuses based on key sales items each month or quarter, and such items include but are not limited to numerous flushes, tire sales, credit card sales (this one is a BIG one), and promoted services. Management has to drive this in a big way, because if they fail to hit any of the key focus items or increases in sales for that given time period then they will not get ANY bonus. The techs are mostly paid by a small hourly rate and a commission on top of that, so they too want to sell all they can to make a check. Some would say that commission based services in such an industry could possibly promote abuse, and we would agree. Honesty varies from person to person. I do not understand how a dealer can tell you whether or not a vehicle that is in another shops possession does or does not need particular service or repairs, though, unless the services are scheduled maintenance. It is very rude for employees or management to talk in a language that is not understood by the customer, and the customer has a right to voice their opinion on such. This is very poor customer service and any manager or salesperson would know this. Do know, however, that Tires Plus does hire people whose first language is NOT English, as do many companies.

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10:55 pm EST
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Tires Plus Total Car Care damaged my transmission

On February 11, 2012 I brought my vehicle in by appointment to have my heater core/ coolant system checked, and if it would or would not be replaced. The only problem I was experiencing with the car with no other mechanical or driving problems. I have owned the car for 10+ years, and I've maintained the vehicle since ownership. I have had lots of work done to it over the years, even having the air conditioner retro fitted. The car has been working beautifully until today. This is what occurred . I waited for nearly 2 hours to learn the verdict?...When the Service Manager came to me, he told me it was the heating core...But!...I had some other issues. He told me his mechanic took the vehicle out and opened it up, "whatever this meant?", and that my transmission was slipping in high gear...My cars transmission has never!, ever! slipped in any gear. Till today, and when it was returned to me. I really didn't take in initially what the service manager was saying, I just thought the tech wasn't familiar with the car, and how the transmission changed thru the gears, When it transitioned thru the gears, and when it reached 40mph you could feel it a little more when it went into high, nothing big, this was normal, its always done this. Once I began driving the car home everything felt normal, until I got to this speed, and there it was, it wouldn't transition into the high gear. At this point we called back to Tires Plus to talk with the store manager...It was here that it all started. I don't know what happened to the car, nor do I know what the tech driving it did?. I just got a few blocks after realizing this occurring, and asked for the store manager, he answered, and I told him what was happening, and this is the way I was given the car back. Everything he said was in their defense, and that the tech couldn't have done this, and this. I knew I didn't bring the car in like this, or this would have been the major issue of why I was there in the first place, my heater core would have been on the back burner. Who would bother bringing a car in for a heating problem if the cars transmission was doing this?. It even sounds crazy!. First the car has to be drivable to want to have a heating problem looked at. He said I might have, it is cold outside!. I could see that talking on the phone was going no where, and I told him he was making me hot about all this, and I was coming back to the store. He response was, "Yeah!, bring your little ### back up here!". This is the guy whose gotten my business over several years, and this is the way he talks to me. If nothing more this tells me and should anyone who is considering doing business with that store/shop what a no good ### he is. When I got there he told me not to blame him for my car falling apart that his tech couldn't have done anything to cause the problem, and when I asked if this was gonna turn into a legal issue, he response again, "go get your "little attorney!". With customers listening I hope they got an ear full of what they could be facing if they get their car back with problems that weren't there prior to taking it in...I have called the corporate headquarters, and I do plan to contact The Better Business Bureau, and The Chamber Of Commerce first thing Monday. The cost associated with this kind of repair could be $1800 or more, probably more the way garages charge.

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About Tires Plus Total Car Care

Screenshot Tires Plus Total Car Care
Tires Plus Total Car Care offers a range of automotive services including tire sales, tire repairs, and routine maintenance such as oil changes, brake service, and battery replacement. They also provide vehicle inspections and alignment services. The company caters to car owners seeking maintenance and tire-related solutions.
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Overview of Tires Plus Total Car Care complaint handling

Tires Plus Total Car Care reviews first appeared on Complaints Board on May 14, 2008. The latest review Handling of appointment was posted on Oct 19, 2024. The latest complaint misleading about times and pricing was resolved on Apr 21, 2013. Tires Plus Total Car Care has an average consumer rating of 2 stars from 161 reviews. Tires Plus Total Car Care has resolved 26 complaints.
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  1. Tires Plus Total Car Care Contacts

  2. Tires Plus Total Car Care phone numbers
    +1 (844) 338-0739
    +1 (844) 338-0739
    Click up if you have successfully reached Tires Plus Total Car Care by calling +1 (844) 338-0739 phone number 0 0 users reported that they have successfully reached Tires Plus Total Car Care by calling +1 (844) 338-0739 phone number Click down if you have unsuccessfully reached Tires Plus Total Car Care by calling +1 (844) 338-0739 phone number 0 0 users reported that they have UNsuccessfully reached Tires Plus Total Car Care by calling +1 (844) 338-0739 phone number
  3. Tires Plus Total Car Care emails
  4. Tires Plus Total Car Care address
    2021 Sunnydale Blvd, Clearwater, Florida, 33765-1202, United States
  5. Tires Plus Total Car Care social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
Tires Plus Total Car Care Category
Tires Plus Total Car Care is ranked 69 among 493 companies in the Auto Parts and Repair Stores category

Most discussed Tires Plus Total Car Care complaints

Purchase of tires
1
(opinions to this review)

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