T-Mobile USA review: new google g1 phone not working - poor customer support 51

WoW, another band wagoner. Tmobile did not win the JD POWERS award for best customer service 3 times for nothing. Tmobile is cheaper than all other cell providers and that's a proven fact. Also, your claim about the fee's, what fee's are you referring to? I can tell you this, all cell carriers have the same fee's. Tmobile does not charge fee's just to make money. The Government would have already slapped them with fines for gouging customers or there would be a class action lawsuit against them. Also, there is no difference between the cheap plan and the most expensive plan. Remember, cell service is NEVER guaranteed with ANY cell provider. NEVER! It's all done over the air and thus cannot ever be perfect. Get a clue and do your homework before you rant. AT&T has the worst customer service according to most polls yet Tmobile ranks among the best. Perhaps you need to take a look inward to yourself before you tell others how bad customer service is any where. I bet you are not the best customer to deal with.

When is T mobile going be be off the market ! poor customer services, poor coverage and unethical business strategies . T mobile customer services do change your contracts without your knowledge. Stay away from T MOBILE for real Be very afraid

I have had nothing but the worst experience with Tmobile and Asurion.
In March of 2017 I upgraded to a family plot to add my fiancee. He started a new JOB where he needed to know the roads so we chose to get him the Tmobile Tap which has a navigation system, we were excited he could have a nice phone plus has nav. for his new JOB. My fiancee wanted to transfer photos from his ancient phone to his new Tmobile Tap phone but the only way we figured he could transfer them was by sending them to me with his ancient phone and then once i had recieved all of them he was going to place the sim card back in the other phone and i was gonna send the pictures to him so he could save them and have them on his tmobile tap. We were at the food court of the mall while we were doing this and he was still sending pics to me ( it was taking awhile), we chose to go home and do it since it was gonna be a long process once we reached to the car he noticed he had forgotten the phone on the table where we were eating. We went back talked to security and the information desk and all we could do was leave our number and wait for someone to turn it in. We called a couple times hoping the tmobile tap would be turned in. I called tmobile after awhile and questioned if we could have it replaced tmobile said ofcourse! since we had insurance on it, it was going to be fine. I never knew we had to go through another company to get this claim started. I called in about a month after this happened and Asurions system was down so they told me to call back tomorrow since they couldn't view any information and they really couldn't do anything about it at the moment. My fiancee and I havevery busy schedules – he was doing well with his JOB so he wasn't needing the phone straight away. last month(July of 2017) he realized that he needed the phone and besides we were paying for the insurance. So I filled the claim online then at the end it said claim could not be completed. I was very confused as to why and chose to call it in. I talked to a rep. and at first were very nice at the end they assumed I still had the phone and was just trying to get a new one! WHAT IN THE WORLD! I can't believe this I clarified what happened and the rep said i had 30 days to file and that i knew it. I never recieved any policy papers. When I bought the phone I place insurance on it for a reason – my fiancee's JOB is labor and i knew a touch phone could be hurt what if he dropped it! I additionally questioned for a supervisor and she did not give me any answers to any of my wuestions just kept repeating that they could not replace it! I DON'T KNOW WHY, I AM STILL PAYING FOR THE INSURANCE. MY FIANCEE HAS NO CHOICE BUT SO USE HIS ANCIENT PHONE! I have a reference number which is [protected] the supervisor's name is Kahmisha. She truely did not know how to answer my questions. I am just like everyone else who unfortunately gets stepped on by these companies! Like who can we talk to to get this resolved do i freaking have to sue them because at this point I will not only sue them becuase I am mad but becuase tmobile gave me fake information and i never recieved any policy ALSO! beucase it is unfair to all of us who support these companies by getting services from them. We are the reason why they are so huge! why do they have to step on us like bugs and give us fake information. I additionally have flex pay, the first time i went in and got it was beucase i did not have any credit and the tmobile rep. told me it was only a one year contact which i was excited about not that i call in they tell me it is a two year and they do apologize for the FAKE! information but it's two years! SO I JUST LIKE EVERYONE ELSE FAKE FOR THIS INCORRECT/FAKE INFORMATION! That is so incorrect! Honestly, I trust them enough to believe in there word if they start with this what else are they gonna trick us with? I am not going to rest until this is solved because it is unfair and i am sure I am not the only one that has this occured to them. No matter what i say to asurion and tmobile they really dont care because really I am a small person with no voice and they are the huge companies! well i dont care this is so stupid that i have to do all this in order to get my issue fix. No matter what Everyone thinks NO ONE SHOULD EVER GET TMOBILE OR GET ASSURED BY ASURION. Most of my friends and clients usually go for tmobile becuase it's CHEAP. But, i will no longer talk excellent things about tmobile with them i will let them know to go with another company as they are the worst company ever, from assuming the worst from my issue to giving me fake information!

I filed an insuarnce claim on my daughter's "lost" phone, and the phone was replaced quickly although I did have to pay a deductible of more than I paid for the original phone. Unfortunately, the battery sent with the "reconditioned" phone was a sony ericson battery, my daughter has an LG phone, that had been chewed on by an animal. The instructions that came with the replacement phone said to contact T-Mobile if there was a problem. T-mobile then states they will express ship me a replacement battery and to expect it by the 10th of November. The 10th comes and no battery, 3 phone calls and 4 days later I am informed that there was a mistake in the warehouse and the battery was shipped normal delivery and to expect it by the 17th. An envelope arrived from T-mobile on the 16th; it was empty, yes empty! Call T-mobile again and they again ship me a battery to be delievered by the 18th. 18th comes and no battery so I called T-mobile again and am told the battery wasn't shipped until the 18th. The customer service representative told then that T-mobile had done everything they said they could and would do and was unable to remedy this situation. They can't overnight a battery to a store. They can't give us a battery from a store. They can't overnight a battery to our home, NO ONE in the T-mobile line of comand can do so. The customer service representative then admitted to me that T-moblie cannot keep their promises. That T-Mobile is unable to live up to what they tell you they are going to do and they would do nothing more to remedy this. I have been a customer with T-mobile for over 4 years and have a number of lines and different services and they could care less about fixing something that entirely their own fault not one but three times, more than that if you count the number of times I called before someone finally told me that the 1st replacement envelope was shipped incorrectly. I am infuriated with T-Mobile. If they really cared about keeping their customer base they would have at a minimum called and said there is a problem with your shipment but no. I am now looking into if T-Mobile has broken the contract with me.

I keep on getting charges for premium services which I have never used. First they tell me it is a third party then I find that it is actually thier charges. They say they are going to refund those charges but they will not do it for the next billing cycle. well it has been two billing cycles and no refund. they have suspended my phone because i am refusing to pay the extra amount. They also sent two checks through my account one made it through that was my monthly bill and then they sent another one through it bounced no suprise their since I already paid my bill then they charged me a 25.00 fee for a bounce check and they yet again suspended my phone. I called their customer service they said they see the errors and were to credit my account but it would take 24 hours to show on my account at that point they unsuspended my phone due to all the billing errors. I waited 3 days no refunds were applied to my account I called them up again and asked when those refunds would be on my account. Yet again they said it will be on the next billing cycle. Well that would be the third billing cycle that i am suppose to see those credits on. Now they want over $200.00 to cover all their errors and my monthly bill. I said i will not pay until I see the credits that are owed to me. The agent said well you will have a positve balance after the credit have posted. Well I do not have $200.00 for errors to pay them. So yet again they suspended my phone because all the their errors.. So I have requested a cancellation of service with t-mobile they said they would charge me a 200 early cancellation fee. Well I said I am willing to pay for what I owe but, I am not going to wait another billing cycle for my refunds. The agent said I had to pay the full amount errors and all even though they know their are errors. I told them forget it I will not pay for your errors they then suspended my phone again. I am just going to go get a phone with someone else now. dont get me wrong I do owe for 1 month of service which I already stated to them I was willing to pay but not for the anything more.

Hi. I am hoping someone can help me. I have been with tmobile for over 1 yr. My phone started messing up and my option to get it fixed was through the warranty exchange. I had the mytouch 3g. Now they are putting me in either a htc wildfire or a sidekick. they say that these two phones are comparable to the one i had, and they are not. I am not having any luck resolving this. i paid retail price for my phone $430 and am still making payments for it on my bill each month. i am just about done paying for the phone. now they are trying to get me into phones that are not of same value nor equal performance. i am basically being downgraded. this is not fair at all! who in their right mind would ever exchange their product for something less?! no one would. someone please help. all i hear from reps is that the phones are comparable, they are of equal value, its the only option i have other than upgrading. but i dont believe i should have to upgrade and pay yet again retail price for another phone. tmobile probably wants to get rid of thier high inventory items and i am getting stuck with one. someone help please!

TMobile service had been negative lately. They are now number 4 among cellphone services. I too have a problem with my phone and the replacement never made it to my door. I am also in the payment plan for my phone and I just started making payments two months ago. If they will not get you the phone you're requesting then shop around to find one that it's affordable. But get the expensive one that TMobile offering you then sell it or use it as for your trade.

My.advise to you, yeah sue them, , as if you will win.. put your phone on airplane or just turn it off when outside the country if ur not really using it., , if there's no usage there shouldn't be any charges... but since there are charges then most prolly you are using it... TANGA!

I have been calling Tmobile customer care for almost 2 months now because I have been getting an unauthorized charge for $9.99 on each bill for an app that was not authorized, I have been calling and calling and they just lie saying it has been taken care off and that the app has been blocked and that I will get credit fro it but it never happens the charge is still there and still no credit for it, I just finished talking to them again they told me that they are letting me in advance that next bill they are still charging me for that because the app is being in use I told them i dont have that app and why am i being charged for something i have been calling for 2 months now to complain about and they keep telling me they took care of it.
I dont know what to do who can I ask for help on this my bill is high enough as is and now having to pay for something i dont use nor have why?

T Mobile sucks. It has charged me fifteen pounds a month for unlimited downloads with a fair use policy of two gigs. After the first day of surfing they send a complaint telling you that you have almost reached your limit. On the second day they tell you you have and then start to diminish the service by only letting you watch videos and listen to music before 4pm and after 12 midnight, but they say you can still surf the net. Every day after that you just can't connect to the service. When scanned the service has been switched of at the dns server and it won't do reverse look-ups. It then takes hours to get a connection and after you have a connection they keep breaking it and you have to go through the process all again. Furthermore, their measurements are inaccurate and what they say is a gig is only a third of a gig. These people are rip off merchants and you should avoid their mobile Internet products like the plague.

i was a Tmoible customer for years and had to end my service due to lack of coverage. I went back to tmobile when there coverage area expanded. I went into the 7th street store and asked specifically for the no contract term. when coverage did not improve i tried to end my service. i had been signed up for a two year agreement with out my consent. upon talking to the manager she told me i made the mistake she did not, she doesn't make mistakes. then proceed to say "i don't lie i'm a Christian, " im not a Christian however that does not make me a liar. when i asked her not to bring religion into the conversation she tried to claim she didn't and that christianity wasn't religion. i pointed out her lie and she proceeded to kick me out of the store. I called customer service from the parking lot and was told the would take care of it. i got a bill for almost 400.00 for one line the next month. when i called customer service again i kept getting disconnected once i put my account number into the system. when i finally got a hold of someone i was told it was investigated and i was already reported to a collection agency. i had gone thru all the channels to dispute the charges and when a dispute is underway no company can report to a collection agency. when i asked to be transferred to a supervisor it took repeated requested to get to one and was told if i didn't pay the amount the collection agency would file charges. so apparently tmobile only services Christians anyone not of this one faith they don't want your business.