Tophatter
Reviews and Complaints

we mailed out our items and told the post man that we needed tracking numbers and he didnt do it and i asked top hatter a qeustion what can i do to mark it shipped and there responsed was get tracking number or refund the orders the items were shipped why would we refund the orders this place never gets back to you in a timely manner we would like this taken care of

I was sent a credit for 5 dollars off my next order of 6 dollars or more. It was sent to me the day before it was to be used. But I did not get any notification if it until the week after it was to be used. I would like to be able to use it. As you can tell Ii purchase a lot of stuff from your site. This will help me to guarantee to continue to keep coming back to your site.

I paid for these. I dropped tophatter because they blocked me for a year. Now they say that these were delivered and I can't track them and was told mostly to make a police report of them being stolen. They weren't stolen. I can't track them and now I have been ripped off by tophatter and I am going to let everyone I can on websites what a ripoff you are.
Mary Stewart

I ordered this toilet motion sensor June 24
order number # [protected]
Finally got it Aug. 12th and
I put the batteries in it and the thing was falling apart in the wiring as I was holding it out of the box. I will never buy anything from Tophatter again. It take 2 months to get anything and it is junk.
IT DOESN'T WORK
waiting a couple months and this is a big disappointment

I received a bag that was nothing like I viewed. It was made of cheap plastic and the lining was too big for the bag. At the back of the bag there were two holes and the fitting that went over the bag to close it was not even stitched or stuck down. I know you will be getting more complaint from anyone who had the misfortune to buy one will be really disappointed. Its more than the disappointment of the bag, I now do not trust the procedure as you could not have vented this product. I spent a lot of money on this site but not anymore, it will be very bad for you company

Sheila Begg
Lucas Drive
Lower Park
Corbally
Limerick

I recieved an email from you saying my order has shipped. I don't have an account with gou, I didn't purchase anything from you and the address you are shipping to is not mine. I will not be paying fir it and if you have my paypal account for it than it is fraud. Here is the order number I was goven in the email, #[protected]. Please take care of this,
Julie Stanley

I ordered several items from your company ie Top Hatter as the products viewed were desirable only to realize several of the items were not as represented and some of very cheap, sub standard material. I have been trying to get rid of the junk by returning them but have been unable to get through by phone. Consequently, I will not be victimized any longer by shoddy and garbage products represented to the contrary. Your return system totally sucks

I received order#[protected] on July 12. The polymer was unsealed and a big crease on it. I notified and you said at first to return to Trendy Miss in Spring TX.I mailed it back on July 14. The tracking number is:
9500114247987195116758
I haven't heard from you. Then you told me to return it to an address in China. I contacted you again, but no response from you. Today is July 23 and still haven't got a refund from you.I paid $16.00 and mailed back as you told me to to Trendy Miss.I wrote a letter to you in Palo Alto, CA. and still no reply. Please refund me. I did what you told me to do.I sent you back the tracking number as requested on the 14th of July. I mailed to them in the envelope I received it.Please Respond! Kay Tekle My email is
[protected]@gmail.com. Thanks.

You have been declining my payments and I called my bank on that card number and they OK'd it to make purchases through you and unblocked my card and you are still declining payment and I called paypal and they said it was OK at their end so it had to be your company, this is really upsetting me. I can't make anymore payments on the other acct. I have in there because it's not mine, it's my husbands and he said to cancel it out of there in tophatter. You need to find out why you are not letting my card go through or I will have to quit bidding on your site. Let me know ASAP. Happened on 7/17/17 and 7/18/17.
Thanks,
Rose Soupir
rose.[protected]@yahoo.com

I won an auction for a Canon MG2522 printer. There were supposed to be both the color and black ink cartridges included in the box. That is stated on the box and in the instruction booklet. I didn't received either one and am highly upset. I really needed it this weekend but with no ink, there's not much I can do. I think THAT IS FRAUD! I want either the money back on my card, or the ink cartridges sent to me immediately! I cost almost three times the amount to purchase these separately, plus there was a cord you had to buy too. I bought the cord.

I need this handled ASAP! My number is [protected] The name that is on the box is Bobby Brown, 3219 Hill St., Cynthiana.

Leslie Dickens

I ordered 2 products from you. Ordered 1 rainbow roses and I ordered 1 black/white roses. You all have me down for 4 orders. But I only ordered 2. My order is so screwed up. I am so upset and very, very disappointed. So can you please, please! Fix it.

If you need to talk to me. You can call : [protected] (between 10:30 - 11:00) or (2:00 -3:00)

Customer#6998115, I purchased several of these items and Ive received three of them so far without the part that goes into the laptop.Please send the parts that I need and make sure the rest of the ones that I ordered have them.And I have also ordered several rings from tophatter that are suppose to be 925 sterling silver but they turn green, why is that happening?I order a lot of merchandise from you all every day!I love your stuff and I am usually very happy with your products.

I wanted to return a product never used or opened. I received instructions to return the product via USPS with a tracking number to CHINA. This would have cost me $13.75 minimum for a $26 product. This is not 100% money back. I called the toll free number only to have the recording say that this is not the customer service line and to go to the website. The auction site pops up every time I choose customer service. I cannot reach anyone to remedy the situation so I am going through PayPal.

I am constantly receiving emails regarding products that have shipped to a random address, even though I am not even signed up on the site. When clicking on the cancel order link it takes you to a paypal sign in. I have had 4 emails pertaining to this and they still keep coming. When proceeding to the website I had clicked on forgot password to find out that my email isnt even registered on the site.

Tophatter and Ruby Tophatter are 2 totally separate sites. You must register for each, separately. I have been wondering why the jewelry auctions on Ruby Tophatter have many new bidders and discovered Tophatter is running the very same auctions for jewelry that are being bid on in Ruby Tophatter, causing items to be bid much higher. Bidders think they are competing with other bidders in the auction, while there is a whole nother auction site bidding on the same item. Seems alittle crooked to me and I would like to expose this shady practice to others.

Please turn my account back on. It's been a while since I used Tophatter & when I tried recently, it told me I had to contact Tophatter to get my account turned back on. I tried your phone # but it wasn't working.

My name is:
Linda Joyce Caughron
5821 Bobbitt Drive
Bartlett, TN 38134
[protected]
Caughron.[protected]@gmail.com

If you could do this for me ASAP, I would appreciate it so very much!

Thank you!

The ring & other items I purchased from you I am totally satisfied with. I had problems with sizes. Nadia Leroy 1812 N Columbia Blvd. suite c15-624436...Portland, Oregon 97217 usa, I had no packing slip for any of my items so I sent them to TopHatter, , , 15 west 37th st. 10th floor new York, new York 10018.the tracking no. is usps 9114 9014 [protected] 32 It was paid with visa ending in 8890. ufirst credit union.plattsburgh n.y. It was paid on April 30, 2017 & delivered to me May 8, 2017 usps 9200190200500652343694 I have not been credited yet. My email address is [protected]@yahoo.com I have other items I sent in the same envelope & had them insured. Tomorrow I will get the other info together, Thank you. I do love your site & learned the hard way on cancellations. Sorry. Jean Marchiano 42 Ore-bed Rd, Schuyler Falls N.Y. [protected]

I bid and won the Canon printer/scanner a while back. I ordered (1) and got TWO. I want to return both! Please supply me with the shipping information
at no cost to me. You have all my shipping info, but if you have any questions, please call [protected] or email me @ [protected]@aol.com.

I have really been pleased with your products. Keep up the good work!

Sincerely,

Katherine Masterson

The ring I bought and paid for I never got you all took my money out of my account Andi never got my ring # [protected] is the acct for ring please give me my ring or give me back my money. 925 sterling silver 3 stone ring.ok so I guess this is not long enough for you all all I want is for you all to resolve this as quickly as possible with the picture I have attached should be enough information for you to send my ring .

I have been doing business with Tophatter for about a year and never had a problem until 2 weeks ago. I will bid on items and win and pay for it but in few minutes they informed me that my credit card is not allowing payments. I contacted my card holder and they told me that funds are being released but shortly after returned back. What kind of business is that. And then they punish me by suspending my bidding for 24 hours do to cancelations. Please explain to me how that works. Disgusting