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Tophatter Complaints 206

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R
12:20 pm EST

Tophatter this company has misled us and we lost a lot of money because of them

Tophatter INC. and my companydecided to make the auction and sold some of the items, which the vendors provided to us. But 2 days before the auction the manager of this company disappeared and stopped to respond to my phone calls and emails, and their mail box was full, so no one was able to contact them. The worst thing that my company was responsible for the shipping and we couldn’t collect such sum for the shipping. We tried to cancel the auction, but all the guests weren’t happy and requested refund. My team and my company were in the worst situation ever.

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8:48 am EST

Tophatter they are cowards and liars.

Tophatter wants only your money. This is what they did to me. All started when I bought an iphone. Well, shipping was quite fast, my item arrived in few days. The problem was that phone wasn't working. I emailed them and told that I want to return the item. I sent the phone, but was told that they can't accept it because I didn't print the label. What label? I have no idea what they meant. They also said that I need to wait, because they need some time reviewing the matter. Few days later I received a message from them asking for a return tracking number. Well, I replied okay and gave it to them. So I waited and waited and nothing happened. I didn't care about the phone, I just wanted my money back. The seller probably sold that broken phone to someone else. I tried to contact them many times, but it was useless. The only thing they do is hiding behind email system. They are cowards and liars.

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R
5:56 am EDT

Tophatter their item was defective and it was impossible to get help from them

Don’t trust the company www.tophatter.com. I have ordered from them, but the item arrived in defective condition. When I emailed the seller, he told me that it was my problem and he has no time to change it. Also, he told me that support team of the company would help me, and it was true. They told me that they have no rights to influence on the seller’s decision. Stay away from these people.

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10:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter won't refund/package not received

I ordered 2 bracelets (both were shipped in same package), and did not receive them. I opened a case with one and explicitly stated that there were 2 items not received - I did not feel it was necessary to open a case on both items and argue them both as it was very clear that they were in the same package (from same Seller as well, and had the same tracking number). I had to fight with Tophatter to get the refund on the one I opened the case with and then they refused to refund my money on the other because I did not open a case on that one. I have NEVER been treated this way by any company I have ever done business with and will do everything I can to ensure other consumers are aware of the poor way in which they handle their clients.

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Kay41usa
US
Jan 08, 2016 10:17 am EST

Thanks for letting me know. I had a problem with Grpupon last Christmas 2014 when I bought 2 tablets @ $40 ea & neither worked! They wouldnt replace or refund so it was an $80 lesson not to ever buy a refurbished item. Ppl like me try to give the Grandkids a nice gift but that was awful & they ended up w/a $12 gift each. This yr I just gave them $50 ea & a few cheaper things & it really made their Christmas nice. I'd rather be more personable but only my income & such an awful experience.

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R
6:03 am EST

Tophatter total crap and they sent my order to wrong address

I recently ordered from the company www.tophatter.com. I ordered 4 items from them, but these jerks delivered 2 items to my address, but the remaining items they sent to completely different address. I have no idea where they sent them and where they found this address, but they refused to send these 2 items to my correct address. They behaved really strange and suspicious. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

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3:37 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I was looking for on line auction and I found tophatter.com and it looked kind of good so l log in with my name, address and then they asked for credit card number in case you win that has a card to pay for your items. So, l put my credit card on their site. As soon as l placed my credit card number on their site, the site went closed, so I could not get on. And to cut this story short my bank then did nothing for me.

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About Tophatter

Tophatter is a leading online auction platform that has gained popularity over the years. The platform has revolutionized the way people shop for products, and it has become a favorite online shopping destination for many. Tophatter offers an exciting and engaging shopping experience, where buyers can bid on their favorite products and get great deals.

One of the things that make Tophatter stand out is its vast selection of products. From jewelry to electronics, fashion, beauty, and home decor, there is something for everyone on the platform. Tophatter partners with top suppliers, brands, and manufacturers to provide its buyers with a broad and diverse range of products.

Another reason why Tophatter is a hit with buyers is its user-friendly interface that is easy to navigate. The website has a modern and sleek design that makes it easy to find what you are looking for. Tophatter also has an intuitive bidding system that allows buyers to place bids on products and score some excellent deals.

Tophatter's culture of transparency and customer support is also commendable. The auction platform is open and honest about the product's condition, quality, and shipping time, which is a plus for any buyer. Tophatter also has a responsive customer support team that is willing to help and answer any questions you may have.

Overall, Tophatter is a fantastic platform that offers buyers an enjoyable online shopping experience. With its vast selection of products, user-friendly interface, and exceptional customer support, it is no wonder Tophatter continues to thrive in the world of online shopping.

Overview of Tophatter complaint handling

Tophatter reviews first appeared on Complaints Board on Oct 31, 2013. The latest review Tophatter Review: A Bait-and-Switch Scam with Deceptive Pictures and Fake Item Reviews was posted on May 28, 2023. Tophatter has an average consumer rating of 1 stars from 216 reviews. Tophatter has resolved 0 complaints.
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  1. Tophatter Contacts

  2. Tophatter phone numbers
    +1 (888) 502-5501
    +1 (888) 502-5501
    Click up if you have successfully reached Tophatter by calling +1 (888) 502-5501 phone number 0 0 users reported that they have successfully reached Tophatter by calling +1 (888) 502-5501 phone number Click down if you have unsuccessfully reached Tophatter by calling +1 (888) 502-5501 phone number 0 0 users reported that they have UNsuccessfully reached Tophatter by calling +1 (888) 502-5501 phone number
  3. Tophatter emails
  4. Tophatter address
    292 Lambert Ave., Palo Alto, California, 94306-2216, United States
  5. Tophatter social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024
Tophatter Category
Tophatter is ranked 679 among 1606 companies in the Online Shopping category

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