Toyota
Reviews and Complaints

Truck into the dealership for steering "recall" part. During this service, the mechanic broke a part, (steering gear box), and the dealership resuses to fix it at their cost. I had to get a part and have an indipendent shop fix it. That shop showed me what the dealership had done to break this part.

On October 15, 2005 we had our prius serviced at Jon Lancaster Toyota like we have since buying the car in 2001 The first part November The check engine lite came on, we took the car into lancasters service department. Well the service manger came after us to show us the Air, and air condisioner filters where plugged and gritty Marked off on service check off on the prior service as good, they also rotated the tires and one showed the tread seperating from casing also checked as ok with the tire rotation.then less than an a month before.

Techs were unable to find problem. Complained of clunking noises. Asked for complete safety check on first visit. Nothing wrong. Came back 2 months later with same problem. Nothing found. Later on the highway, upon accelerating heard huge clunk. Next day discovered coolant leak. Took to nearest dealer, not Wilde. They found engine mount had lost the bolts holding engine in place. Engine had shifted resulting in serpentine belt cutting into lower radiator hose. Total cost, $650. Asked service manager at Wilde for reimbursement. Not their fault. So far nada.

K RAJAMOHAN A/L KUPPUSAMY
TEL:O12-4696159
05.07.2010

CUSTOMER COMPLAINT ON TOYOTA VIOS (J)AUTO-PJR 5365

1 PURCHASED FROM DEALER FADASON SDN BHD, BANDAR PERDA, BUKIT MERTAJAM, S.P.U
REGISTRATION DATE:02.06.2010

1.1 BRAKE LIGHTS-SOMETIMES MY BACK BRAKES LIGHTS WILL BE 'ON' AFTER I STOP ENGINE
AND PARK MY CAR. I COMPLAINT TO ENCIK IZHAM.

2 ON THE 26.06.2010(SATURDAY) AROUND 1.00 PM I WENT TO FADASON CENTRE
AT BANDAR PERDA TO CHECK WHY MY CAR'S BRAKE LIGHTS 'ON' SOMETIMES AFTER
STOPPING THE ENGINE.

2.1 THE MALAY TECHNICIAN ON DUTY SAID HE HAD ADJUSTED THE LIMIT SWITCH FOR THE
BRAKE PEDAL AND I SHOULDN'T HAVE THE BRAKE LIGHT 'ON' PROBLEM ANYMORE.
I THANKED THE TECHNICIAN AND DROVE HOME.

2.2 WHEN STOPPED MY CAR'S ENGINE AND PARKED, MY BRAKE LIGHT WAS 'ON' AGAIN.

2.3 I DROVE TO TOYOTA FADASON SERVICE CENTRE AGAIN AND TOLD TO ENCIK IZHAM
OFFICER IN CHARGE THAT I AM VERY ANNOYED ON WHY THIS SIMPLE PROBLEM
OF ADJUSTMENT OF BRAKE PADEL LIMIT SWITCH CANNOT BE SETTLED DURING FIRST
VISIT, AND I HAVE TO COME BACK AGAIN ON THE SAME DAY.

2.4 THIS 2ND TIME (AROUND 2.30PM) A CHINESE TECHNICIAN ON DUTY VERY ANGRILY
DROVE MY CAR VERY FAST (LIKE A SPORTS CAR)INTO THE WORKSHOP.I DID COMPLAINT
TO THE OFFICER IN-CHARGE(ENCIK IZHAM)BECAUSE HE ALSO CAN HEAR THE TYRE'S
SOUND.

2.5 I ALSO WENT TO SEE THE MANAGER (MR NG) TO HIGHLIGHT MY BRAKE LIGHT PROBLEM.
I SAID TO THE MANAGER:"WHY DIDN’T THE TECHNICIAN DO IT RIGHT THE 1ST TIME." I MADE
A CUSTOMER COMPLAINT FOR MECHANICAL IMPROVEMENT.

2.6 ON THIS DAY 3-7-2010(SATURDAY)WHEN I SENT MY CAR FOR MY 1st SERVICE THE CAR FOR MY 1st SERVICE, THE
MANAGER MR.NG CALLED ANOTHER TECHNICIAN TO EXPLAIN TO ME THE SAMPLE OF EXPLAIN TO ME SHOWING ME THE
SAMPLE OF THE BRAKE LIMIT SWITCH.I WAS SATISFIED WITH HIS EXPLAINATION BECAUSE
UNTIL THE 3-7-2010 I DID'NT ENCOUNTER ANY BRAKE LIGHT "ON"PROBLEM.I THANKED
BOTH OF THEM FOR THE EXPLAINATION.

2.7 THEN ON 3-7-2010(SATURDAY)I SENT MY CAR FOR THE 1st SERVICE AFTER A MONTH
FROM THE REGISTRATION DATE.THE SERVICE WAS WELL DONE, I PAID FOR THE BILL AND
DROVE AWAY.

3 PLENTY OF SAND INSIDE THE PETROL PUMPING INLET

3.1 ON MY WAY HOME FROM THE TOYOTA SERVICE CENTRE, I STOPPED AT PETRONAS KIOSK
TO FILL PETROL.

3.2 WHEN I WAS ABOUT TO PUMP IN THE FUEL I SAW PLENTY OF SAND SURROUNDING THE
PETROL TANK INLET CAP AND COVER.

3.3 I USED THE TISSUE TO REMOVE MOST OF THE SAND, AND I PUMPED IN THE FUEL.

3.4 THEN I DROVE BACK TO THE TOYOTA FADASON SERVICE CENTRE AND I SHOWED THE
REMAINING OF THE SAND TO MR.NG AND THE TECHNICIAN WHO SERVICED MY CAR.

3.5 AFTER THE MANAGER MR.NG CONFIRMED THE SAND, I REQUESTED HIM TO CLEAN UP MY
PETROL TANK, FILTER, ETC, ETC.

3.6 MR NG SAID THAT HE WILL CHARGE ME MORE RM200.00 TO CARRY OUT THIS CLEANING
JOB IF THERE IS NOTHING FOUND INSIDE THE PETROL TANK.

3.7 I AM ONLY WORRIED THAT THE SAND CAN FURTHER DAMAGE OTHER MECHANICAL
PARTS OF THE ENGINE AFTER SOMETIME.

3.8 SO, I AGREED TO LEAVE MY CAR PJR 5365 ON THE 03.07.2010(SATURDAY) AT THE
TOYOTA FADASON SERVICE CENTRE AROUND 5.45PM.

3.9 TOYOTA FADASON SERVICE CENTRE WILL CARRY OUT THE FUEL TANK CLEARING ETC..
ETC…. ON THE 05.07.2010 ON (MONDAY)

4 REPUTATION

4.1 I AM ALSO CONCERNED REGARDING TOYOTA REPUTATION. I HOPE WE CAN SETTLE THIS
PROBLEM IN A DIPLOMATIC WAY.

4.2 PLEASE CARRY OUT A THOROUGH INVESTIGATION ON THE TECHINICIANS WHO DID THE
THE ADJUSTMENT OF THE BREAK LIMIT SWITCH ON THE 26.06.2010 AND 1ST SERVICE ON
03.07.2010.

4.3 TOYOTA FADASON SERVICE CENTRE'S CCTV CAN CAPTURE THE TECHNICIANS ACTIVITIES
ON THE 26.06.2010 AND 03.07.2010.

4.4 I ONLY SUSPECT THE TWO TECHINICIANS WHO ADJUSTED THE LIMIT SWITCH FOR THE
BRAKE.

4.5 RESEARCH CENTRE PLEASE ADVISE ME WHEN TO TAKE MY CAR FROM THE TOYOTA SERVICE
CENTRE.

4.6 I WILL NOT TAKE OUT MY CAR FROM THE TOYOTA FADASON SERVICE CENTRE UNTIL THE
THOROUGH INVESTIGATION IS COMPLETED.

4.7 I WILL HAVE TO RECEIVE A FULL SERVICE REPORT INVESTIGATION FROM YOUR TOYOTA
RESEARCH CENTRE BEFORE I CAN TAKE OUT MY CAR FROM TOYOTA FADASON SERVICE
CENTRE, BANDAR PERDA.

4.8 HOPING THAT TOYOTA RESEARCH CENTRE WILL GIVE FAVOURABLE CONSIDERATION TO
MY COMPLAINT.

FOR DETAILED EXPLAINATION PLEASE CONTACT K.RAJAMOHAN AT [protected].

EMAIL ADDRESS: [protected]@yahoo.com.my

FAX NO: [protected]

We were quite satisfied with our dealing and just about to sign the financing papers when we encountered that there had been a huge misunderstanding. We wanted to speak directly to the representative that helped us and while trying to locate her, we had to deal with a sales manager. He was FAR from nice. To begin with, right off the bat, he was very rude. He then continued to make smart remarks and insult us. We would have bought the car we were looking at regardless of the misunderstanding but thanks to his attitude, we left. This would have been our 4th toyota purchase, but after this, I dont think I want to ever deal with them again.

I took my car for a service at the above mentioned dealership (Corolla professional 1.4) on the 2nd June 2010
& I specificaly requested that they check the break pads for me.
When i picked my car up the same afternoon i was told the is nothung wrong with my break pads.

On the 22 June, whilst driving i head a noice coming from my back wheels i took the car to Toyota again & they did a quick check on it & i was told to bring the car
on the 24th, I took the car inn today & i got a call from Brian, advise that the breaks are finised & they need to be replaced.
I told him that is very unacceptable, so i requested for his DP's number

His name is Thomas, spoke to him on [protected], he said he is awre they made a mistake, he is prepared to let them replace the brakes, they won't charge me for Labour & i will pay 50% towards the breaks

I find this very unacceptable, i am being inconvinienced for somebody else's mistake.
What gurrantee do i have that the car was even serviced, if they could make an error of this kind.

I want my break pads replaced for FREE

Regards
Mrs Nkosi
[protected]

I was a proud owner of a toyota innova which I recently bought in April 2010. Unfortunately i had met with an accident in which the impact was so bad that my car's chasis were bent and my wife was injured in this accident but the airbag failed to deploy. I had to send the car to UMW Toyota head office Malaysia for investigation for " why my airbag didn't deploy?". My experience with their head office has been the biggest NIGHTMARE of my life. THey don't answer e-mails in time, they don not reply our calls and they do not even give us our investigation report. It took me almost 1 month after putting so much preasure on them to recieve my report. Their so called customer service managers Mr.Edmond Lim and Mr. Ramesh do not give any service at all to their customers. I REGRET owning a TOYOTA.

Monday 14 June took vehicle in - exhaust downpipe leaking exhaust fumes into the cabin. Was promised part would be ordered same day and feedback would be given. 7 days later (21 June) still no feedback nor spare. Phoned dealer - ones again i was promised feedback - received none. 21 June complained to Toyota SA - they promised feedback - no feedback received. Service is pathetic. It is dangerous to drive in exhaust fumes.
A company the likes of Toyota should be able to send a simple part like this over night for fitment the next day.
It is now eight days - no feedback, no service. Really poor.

We recently took our 2007 Toyota Matrix which has a little over 28, 000 miles in for service because the check engine warming light came on last week. Unfortunately our three year warranty just expired 3 months ago, go figure! We were told the Charcoal Canister Assembly needs to be replaced. Although they did not tell my wife why the canister was contaminated and needed to be replace, he did suggest we can live with it as is and the car would continue to run as normal. Being the man that I am and having a fairly new car, I do not think it a great idea to drive the car as is. However, I am completely disappointed with Toyota because they do not make car like they use to. We have always taken the car to the local Toyota dealer for regular oil-changes, etc. I have drove many older cars prior to inquiring this new car, issues such as this does not typical arise until 100, 000+ miles. Here we are with a 3yrs car with 28k and it is already due for a $450.00 repair just months after it run out of manufacture warranty.

Well, do any of you know what cause this issue with the Charcoal Canister Assemble to get contaminated? Is this an easy fix, can I do it myself? I have a little mechanic skills.

disk pad replacement 6hrs, you ask for the manager incharge to complain, they will not show up. they will let you wait until you had enough and decide to go home.

I wanted to complained about my 2003 Toyota Rav4.My transmission went out without a warning no check eng. light or burnt transmission fluid nothing now its costing me$4, 8000 to het it replaced for a Toyota i know it was out of the five year 8, 500 mile warnt. but for a car that is builted on relibility thats unheard of.My husbands 86 chevy transmission is still going strong and he is a much worse driver then me but he has told me to buy american i guess he was right. I wanted people to know the problem i am having with truck and hope they get better service then myself.

At 30K miles the transmission went on the van, Toyota Universe fixed the

problem. Four months later having only a routine oil change. the front

differential leaked oil causing it to seize and damaging the transmission.

Toyota Universe service manager Joe said it was my problem that the differential

leaked not his, and the dealership would not fix the problem.

the Sienna which now has 40K miles had the following issues. 3 sets of brakes, 2

sets of roaters, 3 sets of tires including those run flat tires, which on the

third set I had to put regular 17 inch tires. I would not recommend Toyota

Universe for anything, They will give you nothing buy grief.

Lee Chin Aun
7, Jalan SP 8/4,
Saujana Puchong
Bandar Putra Permai,
43300 Puchong, Selangor Darul Ehsan.

May 8, 2010

Customer Service Head
Toyota Motor Corporation

Dear Sir,

RE: GEARBOX MALFUNCTION

Refer to the above matter, I bought a new Toyota Innova 2.0G(Manual),
registration number WPM 1187 in October 2007. After few months taking
delivery of my vehicle, I encounter a gearbox problem. When I engaged to
fifth gear, sometimes it will automatically bounce back to neutral. This
happened mostly during highway driving. Now it happens frequently. I have a
family of 5 members. Accident is waiting to happen. I can’t imagine if this
happen during over taking of vehicle.

I’ve always serviced my vehicle at your authorized service centre and have
made complaints to your service centre so many times on the same problem
since the first encounter on the problem. Now, 3 ½ years have passed and my
warranty is over. Your inexperience service centre still can’t find a
solution to my problem.

On two occasions, I kept my vehicle at your UMW Toyota Seksyen 3, Puchong
Service Centre for 5 days and the second time 3 days respectively. I was
hoping that the problem was finally solved but when I took my vehicle the
problem was still the same and not solved. Then I personally met with Encik
Hasnor Izwan B.Mohammed Nor on 3rd May 2010 to ask for an explanation but
he promise me to give an answered the following day. I waited for 3 days
for the update on the problem but the manager did not call. Is this the way
you treat your customers and the kind of service you give us? I’ve also
called up the customer service at [protected] and voiced up my problem but
no action taken and nothing was solved for me.

I’m lost and have ran out of patience as has been 3 ½ years already and my
problem is still not solved.

I’ve given your service centre more than enough time to solve my gearbox
problem. Now, I’m requesting Toyota to change a brand new gearbox for my
vehicle. Being number 1 in the automobile industry, where are your
technical expertise gone?

Lee Chin Aun
7, Jalan SP 8/4,
Saujana Puchong
Bandar Putra Permai,
43300 Puchong, Selangor Darul Ehsan.

How can this problem still occurred after 3 ½ years. My records in the
system have shown my complaints. So, where do I go now to solved my
problem? My only hope now is TMC to solve it and I hope there will be an
answer and solution for the on going problem.

Thank you.

Yours faithfully,
Lee Chin Aun
Mobile no: [protected]
Email: [protected]@gmail.com

c.c. : Mr. Kuah Kok Heng
[protected]@toyota.com.my

c.c. : HQ UMW Toyota
Seksyen 3, Puchong Service Centre

VSC light came on in my brand new 2010 corrolla, tried to turn on my street- lost all steering and the only way the car stopped was by hitting a deep curb. Caused substantial damage to the car which the dealership says isn't their problem. This is the 3rd car I have purchased from this dealership and can assure you it will be the last! Let me suggest DO NOT buy a Toyota until they learn to assume responsibility for their products! They are putting more people in danger with every car they sell!

On May 1, 2010 I took a pre-approved voucher to the dealership which said that I pre-qualified for $32, 792 on a car. The salesman DeSean Williams said he would find what I wanted and that he would call, He called on May 4th or 5th to say he found a car for me. When I went in on May 6, he had 2 used Camry's waiting. I told him that I would prefer a Corolla, he had me drive an 09 Corolla with 46842 mile on it. I said it was okay, the finance guy tryed to get me to buy an Hyundai Sonata that I was pre-approved for. I said, no. We signed all the paper for the Corolla, but I didn't take posession of the car as I had no insurance. My son told me not to buy the car as it had too many miles. I called DeSean on Friday the 7th and told him I didn't want the car. He said that I would have to talk to his manager Mr. Palmer, who told me that he would look into it and call me back by noon Sat. He didn't call. My son tried to call him but never got through. Finally on Tuesday May 11, my son went to the dealership and picked out another car for me with only 13000+ miles and it was a 2010. I said okay and DeSean called me on Friday May 14 to ask when I was comming to pick up the car. I said I would be there on Sat the 15th. My son and I went on Sat and I test drove the car. He told me that the finance department was backed up, but take the car home and we would complete the paperwork on Mon. At 3:00 on Mon Desean called and asked if I would prefer a new car. I said yes and he said he could get me a Yaris. I looked the car up on the internet and called him to say I would rather have the car I was driving. He said okay, when I got to the dealership after work, he said that I should look at the Yaris, I did and I didn't like it. He said that the bank wanted to charge a fee to finance the car I was in, anywhere from $400 to $4000, but I was still pre-approved for a Hyundai Sonata. I told him to give me back my $1500 deposit and I would go elsewhere. He took my debit card and said my money would be returned. It is now past 3 business days and my money has not been refunded.

The car dealer service were unexceptionally unprofessional, they forced us to sign their contract without reading any details of the process what so ever, their cancellation percentage it’s certainly too much compared to other dealers. A Lack of communication and explaining all their circumstances carefully and clearly were a major problem.

However the above queries are what I presume that the car dealer DID fail to complete their customer service, therefore I strongly object and do not agree with their contract in any way. Below are the following of arguments based on the incident?

(1) They pressured us to buy the van which we were not ready to.
(2) I told them I only wanted to enquire about the price, but they took us in the room and ask for deposit which I gave $200.00. These in my opinion are signs of indoctrinating
(3) They forced my husband and convinced him in an unmannered way to sign the circle without informing him to read and observe the contract first, my husband began to read the form but they disrupted him and convinced him saying that the contract is, if the loan is not approved then we will lose the deposit which we did take their word and so my husband did sign it. At this point his disruption had taken all my husbands attention away from the contract and the information he was reading. In a way i believe we were both mis lead and unpleasantly convinced without giving my husband ANY time to review the contract to give him ENOUGH time to understand the contract COMPLETELY, my husband is not aware with the 1o% until now when we decided to cancel our enquiry.
(4) My husband was not aware of the 10% and also the cooling of period.

In my perspective i think that this car dealer has very POOR customer service. They did not explain their conditions accurately and FULLY.

It was all fine and dandy when i went to go buy a used car. They got me into a car that the bumper was scratched. Promised me to fix the bumper, give me an extra set of keys, and a small cack on my wind shield and there ws a light bulb out inside the car. These were the problems that i knew of. i took the car in for repairs. i had to find a ride to and from work that day and come to find out the only thing they fixed was the crack. i had to continue to call and call and they did not help me in any way. I took it again and again i had to find a ride to and from work because they did not want to shuttle me to work give me a loaner car. come to find out the breaks were bad the roters were bad and the tires were bad on top of everything else that was wrong. they did not fix my bumper or give me an extra set of keys. They called me later that friday telling me they were going to give me a loaner car or find me a ride to work on mon or tues for them to fix my car bumper. IT IS NOW MONDAY AND I HAVE YET TO HEAR FROM THEM! IM HIGHLY UPSET AND I WANT SOMETHING DONE BUT OF COURSE THEIR CUSTOMER SERVICE AND THEIR PROMPTNESS IS HORRIBLE!

This is the first time I write a complaint because Toyota of Dallas had tricked and lured me into their business. I think people have a right to know so that they could be aware of their scheme. This is what I wrote to BBB:

Where is your integrity Toyota of Dallas?

One of the managers named Danny gave me a deal over the phone on a Toyota Highlander for 26K. I drove all the way from Arlington to their place and by the time I came in I was told that it was sold. Few days later, I talked to one of the sale persons and he told me that he has two highlander cars and he has one for 26k for me. So, within hours, I came in for a cheaper highlander, again, I was told it was sold. So, I was dealing with him on a different highlander, which was 31K. This deal didn't work out for both sides so I went home. About 3/4 days later the same manager, Danny, called me again and said that they have a special deal going on. He was willing to give me the same highlander (31k) for 26K. I confirmed twice with him over the phone on the price and the car and he validated it. I called him back again before I take off but now he told me a different price: 26k plus options which is over six hundred dollars more. I sensed some kind of a fraud so I dropped the deal and didn't even bother to come in. The next day, one of the sale persons whom I dealt with before called me and I told him that I didn't want to come in because I couldn't believe how his manager could change his mind so fast. Because of their dishonest practices I didn't want to deal with them. Within 10 minutes later the sales manager, Daniel Dixon, called me and so I presented my case. He told me that he could give it to me for 26k. When I came in, again, he told me the highlander was gone and he tried to sell me a different cheaper highlander for that price. I told him that I want a highlander with the same options for that price. At the end, after three or four hours of working with the numbers, he told me that he has GOOD NEWS for me. He presented a cheaper model with a higher price. THIS DEAL WAS SO GOOD THAT I COULD NOT HELP BUT REFUSE IT. What really bothers me is their DECEITFULNESS. THEY DID NOT FULFILL WHAT THEY HAD PROMISED. They intentionally lied to me to get me in and tried to sell a cheaper model. THEY ARE PROFESSIONAL FRIENDLY BUT ALSO PROFESSIONAL DISHONESTY.