Toyota
Reviews and Complaints

Re-sent / Urgent reply
Dear sir,
Vehicle No. : HR 26 AD 2652 (Innova)
Ref No. : TKMMAIM10A111922 Dt: 08.04.2010.

We met Mr. Rajeev Budhiraja, from (HCR dept.) they do agree there is some problem in the paint on bonet of our car.
They are for ready to do repaint and charging Rs 3500/- .we like Toyota personal intervene and solve this problem to repaint without any charge/ complementary.
Since we did made the payment in bill & with no fault of our this is happening there for we should not be penalize again to pay for repaint.
Your earliest action shall be appreciated.

Best Regards
Sandeep Mithal
(Managing Director)

This company attempts to sell vehicles the way car dealers did 20 years ago. Ok, so some still do, but if you read Consumer Reports, this dealer is a textbook case of what to avoid. Freedom Toyota of Hamburg, PA started with a mailing campaign that promised $2000 over the Kelly Blue Book value of my used Toyota Camry, which was in good shape according to Kelly's description of "good." The mailing said I had been identified as a customer who was qualified for this deal and they gave me an account number. ( What was I thinking?)

Next came a newspaper ad which advertised $3000.00 over Kelly Blue Book. Of course, if you read the fine print, you would discover it qualified the ad by saying up to $3000.00 for your trade and it also described how no used car would receive anything more than a "fair" rating, no matter the actual condition. In other words, we will only give you $3000.00 dollars if you buy a vehicle we want to get rid of quickly and we don't care what condition your trade is in.

We drove 25 minutes to the dealer and then were told they were busy but it would be 3 minutes before a salesman became available. An hour later, Bill walked up. Bill acted as if his day was done and he had better things to do. When we showed him the numbers we had crunched that identified the dealer invoice price via consumerreports.com, he nodded his head and proceeded to ignore most of what we told him. We ended up walking out when Bill wanted to do the "I have to talk to my manager" two-step. I told Bill that I don't dance and that his numbers completely ignored where we said we needed to be and hour before. When the sales manager finally showed-up, I politely told him that we can't do business. This was a complete waste of time on a beautiful Saturday afternoon. Buyer beware. End of story.

2007 toyota tacoma leased for 39 months - traded in at 38 months to the toyota dealer that we originally leased from and leased a highlander from them for 48 months. The dealer kept our leased tacoma and has had it advertised in the paper. They assessed no wear and tear charges against us for the tacoma. This happened over a month ago and we have actually made the first payment on our new leased highlander. Today in the mail we received a bill from Southwest Toyota Finance for $273 for over & above normal wear and tear! I have called the toyota dealer and was assured we owed them or Southwest Toyota nothing. If we had not seen the dealer ad in the paper for our previously leased tacoma we would have been paying Southwest Toyota Finance $273 that we didn't owe them.

Dear sir,
Vehicle No. : HR 26 AD 2652 (Innova)
Ref No. : TKMMAIM10A111922 Dt: 08.04.2010.
We met Mr. Rajeev Budhiraja, from (HCR dept.) they do agree there is some problem in the paint on bonet of our car.
They are for ready to do repaint and charging Rs 3500/- .we like Toyota personal intervene and solve this problem to repaint without any charge/ complementary.
Since we did made the payment in bill & with no fault of our this is happening there for we should not be penalize again to pay for repaint.
Your earliest action shall be appreciated.
Best Regards
Sandeep Mithal

A couple tips about Car buying from someone who recently learned a few lessons the hard way in my dealings with Shore Toyota. They used deceptive marketing. They then tried a Spot Delivery Scam. Issued a contract for a certain term and interest rate and then called back one week later to to raise the interest rate and monthly payment. Here's some lessons.

First and foremost, trust your gut instinct. If you don’t want the new car, don’t buy it just because the deal sounds good. Don’t let them pressure you. Buyer’s remorse is exactly the way it sounds. You regret the decision. But, also remember, with car buying, there is no 72 hour “cooling off” period, at least not in New Jersey. You wake up the next day, you can’t just return it.

The Dealership and Salesperson are not working in your best interest.

All the advertisements are misleading. If they say they will pay off your trade no matter how much it is worth, it’s a lie. They will just pack the out of equity into your new loan. They will not take the loss.

Regardless of how much the salesperson tells you they are losing on the sale, they are making money. They get “dealer holdbacks” on each sale between $300 and $1000. They also get a incentive from the corporate office selling a car that month and meeting quotes. Additionally, if you finance through the dealership, the dealership gets a kickback from the finanace company.

Do not finance through a Dealership. Always get your financing secured before you go car shopping. Always secure a loan from an outside bank, credit union, finance source or you can apply online with the manufacture in advance to save time. If you don’t have the cash to pay for the tax and tags, secure a loan a couple thousand above the invoice price of the car you are planning to purchase.

Negotiate the price of the car and not your monthly payment.

If you currently are financing a car, you have no equity into the loan until almost the last year. If you attempt to trade it in during the first three years, you will be “out of equity”. That out of equity will just be added to your new car loan.

If you do finance through the dealership:

Always meet with the Finance Manager. If you don’t meet with the Finance Manager, you know right of the bat something isn’t Kosher.

If at all possible do not finance for more than 60 months. Even try to only finance for 48 to 36 months. If you finance for 60 months, you will not have equity in the car until somewhere in year three of the loan. If you finance the car with extended terms beyond 60 months to get lower payments, you will not have equity in the car until you make the last payment.

Gap protection on the loan can be pretty important. Let’s say you have a two year old car that has a fair market value of $6000 and you
owe $8000. You are upside down by $2000. You get into an accident and the car is totalled. You will be responsible to pay the difference of $2000. Gap Insurance Protection covers that difference and is usually offered by the finance company at the time you take the loan. You can also purchase it through your insurance company.

Don’t sign any document that is hidden in the signature documents that says states the dealership can unroll the deal and be held harmless if the financing doesn’t meet the terms that were quoted on the signed contract.

Only people with the highest tier credit score, over 750 or more, qualify for extended terms beyond 60 months or 0% financing. If they offer you either one of these and you know your score is below 750, it’s a scam. They will only call you back and say they need more money. Anyone in the business knows this. They all run a credit report before you leave the dealership. They know your score. They know if you will qualify for extended terms or a 0% interest rate.

Do not leave the dealership with the car until the financing is completely buttoned up, approved and completely done.

The two of the most common scams being run on unsuspecting consumers now are Spot Delivery and Trade-In Payoff.

A spot delivery scam occurs when the Dealer issues a contract and then contacts the consumer weeks or months later and attempts to increase the interest rate or monthly payment. Please see: http://www.bbb.org/us/article/spot-delivery-complaints-are-on-the-rise-564

A Trade-in Value scam occurs when the dealer says they will payoff your trade now matter much you owe. The truth is they will pay off the trade. But, they will just pack your out of equity from the loan into your new loan.

For more information on purchasing a new car, please see the below website.

http://www.carbuyingtips.com/scams.htm

If you feel you were the victim of fraud, you can file a complaint with the Attorney General in your state. If you win, you will get damages plus your attorney fees covered. Kimmel & Silverstein will review the case for free. If they agree to represent you, it will be free. they will get paid on the back end. www.lemonlaw.com

You can always file a complaint with the Better Business Bureau as well.

http://newjersey.bbb.org/consumers

On April 17, 2010, we (me and my wife) went to the dealer since our car was recalled (Camry 2009). We left the car in the Toyota Workshop (10287 Fairfax Blvd., Fairfax, VA 22030, [protected]). We left the car for the fix and came back after 4 hours to pick it up.

When we were about to get into the car, we got confused whether it was our car since three hob caps were missing. But it was our car. We went to the supervisor and saw him, talked to him about it. The first sentence he said was "You didn't have the hub caps". I told him that we are pretty much sure we had the hub caps. He insisted that the car didn't have it as if we lied to them for hub caps where as we spent a pretty much good money on this car and would not feel morally good to bargain for 3 hob caps. This is simply not us.

We got frustrated and decided to talk to the upper management and we talked to him. He repeated the same thing as the first gentleman said. He additional said that he is ready to offer the hob caps with less money.

Since we know for sure we had the hob caps when we gave the car to the workshop, we didn't accept his offer, we feel that Toyota should be fully liable to the lost hob caps.

We came home frustrated with this bitter experience. However, it didn't surprise us much because when we gave the car for the first service, we were delivered a different car. They had to do the paperwork all over.

The loyalty to Toyota is resulting us to a bitter experience. I am now confused which Toyota workshop would be a reliable one where we don't lose the parts like hub caps.

I am posting this since I don't know where to complain this painful experience.

Thu, 8 April, 2010 10:05:19 PMContact Payment Bank (CITI BANK PLC)
From: Toyota Award Office Add to Contacts
To: rahul.[protected]@yahoo.in

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Congratulations on emerging as one of our award winners. British Toyota Promo offers awards to Lucky owners of selected emails that came out in our Random Draws. You have therefore been approved to go ahead and claim your funds which amounts to £750, 000.00 (Seven Hundred And Fifty Thousand Great British Pounds Sterling) on behalf of your Email. For Claims purpose do consult the Citi Bank London immediately with your information and serial number SM9-0010-732 on the contact details below:

Bank Name: CITI BANK PLC
Contact Person: MR MATHEW JONES
Tel: +44 [protected]
Fax: +44 [protected]
Email : [protected]@hotmail.co.uk

(1) FULL NAME
(2) FULL ADDRESS & COUNTRY
(3) OCCUPATION
(4) TELEPHONE NUMBER
(5) SEX

Thank you and once again, Congratulations!

TOYOTA INFORMATION OFFICER
Mrs. Mercy Jerr

2.Thu, 8 April, 2010 11:10:56 PMYou Are Welcome To Citi Bank Plc **CHOOSE A SUITABLE OPTION**
From: Citi Bank Plc Add to Contacts
To: rahul.[protected]@yahoo.in

--------------------------------------------------------------------------------

CITI BANK PLC
Citi National House,
2 Triton Square, Regent's Place,
Surrey, KT138UA, United Kingdom.
Tel: +44 [protected]
Fax: +44 [protected]

Email: [protected]@hotmail.co.uk

You are welcome to Citi Bank Plc. The payment Bank for Toyota Global Award. We are pleased to be at your services. We are Regulated and Stipulated by the Financial Service Authority (FSA).

After receiving confirmation from the Toyota Global Award Office that you are one of the AWARD WINNER, we are presenting you with the following options with which you would prefare to receive your Award funds of £750, 000.00 (Seven Hundred And Fifty Thousand Pounds Sterling Only) in our possession. You are to make your preferred and affordable choice from the options listed below for us to remit your funds to you in your country.

CITI BANK PLC OPTIONS

FIRST OPTION NEW ACCOUNT SETUP:

You will have to open a new Bank account with this bank (CITI BANK PLC) and it will be registered for International Transfer and note that you can make transfer online which will take 24hours to get the local account in your country. After the Opening of an account, an account will be openned in your name and the Account Number and Pin Number will be forwarded to you to enable you have internet access into your online account via our official website.

Account Opening Fee:...£10
V.A.T:...£50
Bank commission:...£40
Insurance:...£50
TOTAL:...£150

SECOND OPTION

Dispatch Of An ATM CARD: You shall receive an ATM CARD which your award prize money has already been credited into. This ATM CARD can be used to withdraw money in any ATM MACHINE in any part of the world, but the maximum is (£50, 000) Fifty Thousand Pounds transaction daily. The ATM CARD will be delivered to you via our affiliate courier delivery agent to your destinated house address.

Max Delivery Duration...24Hrs
Mailing/freight cost ...£30
Handling Fee...£40
Insurance...£50
Vat...£40
TOTAL...£160

THIRD OPTION

BANK TO BANK TRANSFER: The Direct Bank Transfer will enable you receive your money in any account that you shall provide for this Bank to effect the transfer of your funds as it is always done electronically and it will take 3 WORKING DAYS to reflect in the account that you shall provide.

Bank Commission:...£20
V.A.T:...£60
Insurance:...£100
TOTAL:...£180

Respond to this email by making selection from the above options and also you are adviced to send us the scanned copy of your Driver's Licence, international passport (photo page) or any other legally identifying document for proof of identity.

So if you are ready to make the payment for any of the OPTIONS above, you are expected to notify this office with the specific option so that we can provide you with the payment details.

Your urgent reply will be most welcome.

We look forward to serving you better.

Best Regards,

Mr. Mathew Jones
Managing Director/Chief Accountant
For: Citi Bank Plc
The Approved Bank for Toyota Global Award.
Copyright © 2010. CITI BANK PLC All rights reserved.

note: kindly find out what is fact, i am enclosing the winning certificate as well as tax certificate given me by the above address they ask me his name MATHEW JOHN from citi bank plc uk. and demanded me money to release my fund from tax department as well as high court uk. so i paid some money, i request you to verify all these if it is false then do strong action against them . even i have given him my id proof as well as my account number. have a great day

regards
RAHUL BALLABH.

YO COMPRE UN TOYOTA COROLA DEL 2008 EN JUNIO 2008 CON 8000 MILLAS Y DESDE ENTONCES HE TENIDO MUCHOS PROBLEMAS CON EL CARRO LO HE TENIDO QUE LLLEVAR COMO UNAS 15 VECES PARA REPARACION DE DIFERENTES COSAS. HE QUEDADO MUY DECEPCIONADA DE LA COMPANIA TOYOTA Y NUNCA LA RECOMENDARIA A NADIE PARA COMPRARSE UN CARRO. ME PESA NO VER IDO AL NISAN MEJOR YA QUE LO COMPRE CASH POR 17000. TANTO DINERO PARA ESTAR BATALLANDO CON EL CARRO. ME PUDIERAN LLAMAR PARA EXPLICARLES LOS PROBLEMAS QUE HE TENIDO PORQUE YA SE ME VA A VENCER LA GARANTIA. EL PRIMER PROBLEMA QUE TUVE CON EL CARRO TENIA UNA SEMANA DE HABERLO COMPRADO. MI TELEFONO ES [protected]. MUCHAS GRACIAS

My wife had a toyota rav 4 and the lease is up next month. This was the 2nd Rav4 she leased from them. They were not willing to work with us at all on getting a new toyota. We are over the mils and they would not do anything for us. We also have some damage that we would like to get fixed ahead of time. They refuse to send anyone to look at the car. I do not want toyota to fix it, because i know they will charge us more. Also, myself, my wife, and my father in law have all called their leasing customer srvice dept. Thay are the rudest people i have ever dealt with. You would think in these times, they would be nice to pewople. Their comercial about customer loyalty is total BS!. I will never lease or buy another toyota again. We are actually getting a mazda instead. They are so much nicer to deal with.

Good Day,

I had an accedinet for almost one month and a half, my issu started when I sent my car using recovery to the workshop. First thing they didn't work on my car excusing that the didn't get the approval from my insirance. The problem is that my insurance said that the workshop is playing around and we sent the approval two days later. Day after day they said maybe it is faxed we didn't see it. until they get the approval, they gave me two weeks to repair my car cause they will change the part for model 2010. after 3 weeks trying to call them with no answe, I was told that the door cant be reparied and the insurance refused to change it and some silly staf and also give us another week. I am really frustrated from their treatment and want to know one thing, why the want customer if they cant service them?

AVOID...BEWARE...GO SOMEWHERE ELSE, ANYWHERE ELSE !

The folks at Right Toyota sold us a vehicle that, unknown to us, had been used in a very rough manner by the previous owner. At the time of purchase we were assured that the vehicle (4-Runner...$24, 000!...14, 000 mi) had been carefully inspected and was in excellent condition. The problems, which became apparent within a couple of months, included the steering system, suspension and O2 sensors required multiple trips to diagnose and repair. The staff was unhelpful and unwilling to accept any responsibility for selling a trashed vehicle. They implausibly deny any knowledge of the vehicles poor condition and acted annoyed that we asked them to act with some integrity and offer some sort of recompense (repair or fair trade deal).

This is a letter I am writing to Toyota Canada and Toyota International about an awful experience March 25-27, 2010.

Lied to and Humiliated by Toyota Scarborough

We are writing to complain about the humiliating service we received March 27, 2010 at one of your company’s Canadian dealerships, Scarborough Toyota, 1897 Eglinton Ave. East, Toronto, Canada. My husband had leased our first car through this dealership in November 2006, just before we got married and had an unpleasant experience with regards to the lease negotiations and the price obtained. Since then we had been back to our dealership for a few services (oil changes etc.) and there had been a change in management, so we felt more positively towards them.

Earlier this year, we received a notice about the loyalty program and were asked to come in to discuss an early termination of our lease (due to expire in November 2010). Since our marriage, we had moved an hour away from the dealership so we took off work early to go and see the dealership sales person. We test drove the Camry 2010 and liked it. However, we were not really sure about purchasing a new lease due to our personal circumstances. Over the course of the evening, we expressed our reservations while our sales rep continued to push very hard that we should get the lease so that they could deliver the car before March 31, 2010. This was the first negotiation my husband and I were doing together on a purchase of this size, so clearly we were inexperienced, and should have left at the first sign of discomfort. However, we continued with the process – our first mistake. We weren’t thrilled about the price, but were feeling it was fair.

In fact, our sales rep provided us with a verbal promise and a written note that if we brought him another quote for the same deal with proof in writing, he would beat that price by 5%. When we asked if we could get it in writing from the manager, he said it would then be legally binding and said something about “anti-competition clause/law”. This lead to further confusion on our end that. When we went in to discuss the bill, another manager tried very hard to sell us the dents and dings package telling us that we would be in “the minority who wouldn’t buy this package”. We felt really stupid. At that point, we didn’t even know if all the paper work we had done meant we had bought the car or not. Not understanding completely clearly that the signing that paper for the deposit meant that we had “purchased” the car, we went home. It was 9:30 pm, we’d been there for almost 4 hours and were exhausted.

For the next 36 hours, we discussed the deal and decided we did not want to take the car at this time. The four-hour process had been exhausting. We also wanted clarification on the price, which we received over the phone with our sales rep the next day. Although the price was fair, we had felt strong-armed into the deal due to our inexperience. So, we went back to the dealership to talk to our sales rep, discussing our reservations about the process, and he said he would recommend the dealership return the deposit. We insisted on speaking with the manager present – our sales rep said only the sales manager was present, not the “refund” manager, and asked us to come back after two days. We left the dealership to speak in the car, and then realized we would not be able to make the 2-hour return trek to the dealership on a weekday to discuss the “possibility of the refund”.

So in we went back to the dealership and insisted meeting the sales manager. This proceeded to become the most humiliating conversation we have ever had the displeasure of having. We politely explained our experience over the past 48 hours, that we were very uncomfortable with the deal and could we please cancel it. Instead of trying to help us out, the manager humiliated us by saying that our reason for wanting to cancel the deal was not reason enough! He insisted our discomfort could not possibly be the real reason; it had to be something else, the price most likely. It was the worst 30 minute conversation we have ever had. He basically explained to us that he would not, could not cancel the deal because he did not want to lose business. He did not care that the Toyota brand would suffer if its customers were upset with the negotiation process. He said no one could have sold him anything he didn’t want to buy and that his dealership had been around for 30 years so we could do nothing to ruin its reputation. We even said we were inexperienced and yes, we should have walked out earlier. Showing no empathy, he said the contract was “written in stone” and that even if we had come with a better quote/price, he would not have changed the contract, which means, in effect, that we were lied to verbally (*the note was scanned and sent to Toyota).

To be fair, we don't think the sales rep is a bad guy, but we do think the manager was the one putting pressure on him to make the sale. Anyway, what the manager basically said was we had to purchase the car, and to try to sweeten the awful conversation he would throw in some all-weather mats or a boot liner. $100 mats for 2 days of not being able to sleep? Wow! And being lied to by the only car company that we have been defending to our friends and colleagues for weeks!

You see, we are a family of Toyota drivers. There are five Toyotas within just our immediate family, and both our fathers are looking to replace their Toyotas. The dealership knew this and we thought if we had a good experience there, we would recommend them to our family.

Instead, we are considering letting our deposit of $1000 go because we the whole experience has left such a bitter taste in our mouths. The dealership can keep our money because if this is the way Toyota cares about its customers, we would never like to buy our cars there again. We were loyal to Toyota during the recent recall crisis and this is the way Toyota has repaid our loyalty! We weren’t explained the process properly; we explained our inexperience to our sales rep and manager with no one trying to help us. Instead, we were treated disrespectfully and frankly, we feel like we don’t ever want to do business with Toyota again. Just seeing Toyota on the road since yesterday afternoon makes us angry. Oh, and to add salt to wounds, the sales manager’s patronizing tone and attitude was just awful; why would you tell your customers that you feel sorry for those couples who don’t have children (we don’t have children) because they want their freedom and don’t know what joy children are?! Clearly this manager needs to learn some communication skills.

In his speech while being appointed President, Mr. Akiyo Toyoda said: “Rather than asking, “How many cars will we sell?” or, “How much money will we make by selling these cars?” we need to ask ourselves, “What kind of cars will make people happy?” as well as, “What pricing will attract them in each region?” Then we must make those cars.” Well, we are sorry to report but Toyota dealerships are not following their President’s vision.

$1000 may be a lot of money for us but clearly, to Toyota, our brand loyalty is not even worth that much. We are very disappointed with Toyota because if that’s the way the company wants to do business, it is going to lose many more customers.

My son picked out a Scion as his high school graduation present. I did not want to use their financing due to a better interest rate through my credit union. It was Friday night at closing time, Jason the salesman and Ferman from finance agreed to hold the Scion until Sunday when I was off from work. The Scion was to be placed in repairs on Saturday to replace a broken light cover. I should have known when they told me to put my check book away that they had other plans for this vehicle. Saturday afternoon Jason called and asked what interest rate I received from the credit union. I told him. One hour later he called me at work and said they sold the Scion to someone else. After all I did not leave a deposit.

After all they will never see my business or anyone I can steer clear from David Maus.

yes, i received an email a few weeks ago claiming i won $500, 000.00 USA + a 2010 Toyota just for having the right email address...i hadn't entered any lottery but i won...out of several people i was a winner..All I had to do was send my Name, age, and which port I would like my car, along w/ my e-mail address and sex. Seemed easy enough...no harm, right...wasn't being asked my D.O.B or address or even bank account info. so I sent in Then came the actual certificate w/ my winning info stating I won the $5oo, ooo.ooUSA and 2010 Toyota wanting to know my bank ing information and a copy of my passport id and photo, along with my address and everything else...telling me the bank was in the phillipines and that once they received my info they would contact me... I sent an email stating I had no bank account and No passport so what would I need to do. I haven't Heard a word since...I wasn't born yesterday..Maybe blonde, but I'm not ignorant...well, here's all the INFO on these guys: maybe you can catch them or something...HERE'S to all the BLONDES who get picked on...T.T. section Bank of Commerce, phillipines, Attention: Mr. Charito Bayani, [protected]@commercebk.net or www.commercebank.com

I own a Toyota Avalon Limited ID # 4T1BK3DBXAU352699 that was recalled twice for the gas pedal problem. Just this AM I had it in service to finalize the repair. After leaving the service area, noticed that my invoince reflect the following statement" Customer was offer world class inspection but decline inspection" Since no such discussion occured when the vehicle was delivered, I immediately made contact with a Mrs Reid, who claim that this statement is provided directly from the computer and they have no control over this. I must say that I'm very upset abut this, and feel that I have no recourse from a Toyota service center lying to the customer.
Further more, I ask about the paint peeling from my new car rear bumper, and was told that they cannot do anything about this and must write the factory. I previously owned a Toyota Avalon for 10 Years without any problems and so after just 5 months I sure do not feel the same about this new vevicle and yoour service center.

Sub : Service of Toyota Quallis KA03 MB5828 at RAVINDU TOYOTA, BANGALORE

For the past one year I have been using this vehicle registered in the name of OVOBEL FOODS LTD.
This vehicle is Serviced right through in your service center itself from the begining.
After I started using this vehicle I have left this vehicle for servicing for atleast 5 to 6 times.
With deep regret I wish to bring to your kind notice that your service has gone from bad to worst each
time.Previous time after your servicing the vehicle had to spend full Sunday at your work station for the purpose of wheel allignment &balancing.
This time you service team required 14 hrs for what ever service they have done to this vehicle.
The worst part of the service this time is that at 8.30 Pm after full 12 1/2 hrs of leaving the vehicle
at your service station the service technician calls and asks me that he requires a permissionto change
some part. Ultimately the vehicle was delivered at 10.30PM.

The next to worst (anything you can think of beyond worst) thing in your service station is that once
the vehicle is washed you person starts writing down an history for the Vehicle refferring bible,
dictionary, encyclopidia which would easily consume another 30 to 45 minutes. By this time the number
of people swarming aroung would increase (like honey bees).

After taking a booking very promptly why do you enjoy in irritating the customers. Your irritation
reaches Mount Everest when your Service feed back team starts speaking like a parrot. When you do not
wish to change why do you want to show to the World that you care for customers.

I do not expect a reply from anyone since I have decided what ever happens I will not even in my dreams
leave the vehicle for servicing in any of the Toyota Show Rooms.

I feel toyota company is not bothered about servicing since the product of the company would anyway get sold due to its quality. Once it is purchased the customers are in trap. The service center sells countless number of vehicles and will have a service center also. These service centers accept vehicles beyond their servicing capacity.

After leaving the vehicle for servicing the CUSTOMER BECOMES A DOG WAITING AT THE DOOR. This is my conclution to the complaint.

Best & Worst regards,

I had purchased a 2001 Toyota Celica gt in October 2005 to initially get to and from work, and in 2007 i noticed that the engine was consuming more oil then normal (1 quart oil = 500miles) after the oil was changed at 96, 000 miles, i also started noticing a ticking noise coming from the engine compartment that was only noticeable while driving and i dont know what caused it. I've taken it to Roseville Toyota in California to have it checked out and they kept blaming it on my exhaust, even when i took a technician for a drive to let him listen to the noise, but he still said it was my exhaust. I have taken my car to them multiple time to have them check it out and also had them do a valve adjustment to see if that was it. It's been 3 years now and 133, 000 miles later I'm still dealing with these issues, except now its ticking all the time. Please help, i'm getting tired of dealing with this issue and its starting to get too expensive, having to keep buying oil every 500 miles. I am a college student and i commute to and from school (68 miles round trip, five days a week), and these issues i've been experiencing is so frustrating, and the engine ticks soo much like its about to break down, and the anticipation of when it's gonna break down is getting to be very irritating. I had initially purchased the car knowing that Toyota was known for making reliable and durable cars like Honda, so i decided to give Toyota a try and see if it held up to its reputation, and plus it was an upgrade from my 89 honda civic that i use to have. I've experienced more mechanical problems with this car then my civic had and it was an 89. I thought Toyota was suppose to be reliable, durable, and dependable, i guess not. If i would have known these cars had soo many issues ahead of time, I would have just stayed with honda, at least i know Honda lasts longer then 200, 000 miles.

thanks

I have bought a 2010 Toyota Corolla and the 2nd week a bought the vehicle a lifter or engine noise start coming out and the vehicle fuel consumption was very poor 350km in a full tank 45 Liters, I complained to Kingsway Toyota they said don't worry you have to break in the engine, put more miles on it, 3weeks later the car start making louder noise and a very bad fuel economy so I took the vehicle again to the dealership they said go and bring us 3 gas receipt, then we will look at it, so I did, they test drove the vehicle and took it inside the shop no codes came out, they said it a 4 cylinder expect some noise and the gas millage will get better with time, I phoned Toyota Canada and complained about the lack of care, Toyota Canada said if they can't find the problem then everything should be ok. I said no there is even more noise now and still bad fuel economy, so I took again to dealership, the shop foreman Ritchie looked at it he said there is defiantly a problem, talk to the service manager to do further checks. So I came back for the fourth time the service manager checked out and test drove the car he said yes there is lifter noise and he saw the fuel tank was empty at 342km, then to double check we test drove a demo with a 15000km there was no noise, my car only had 2800km, so I went to general manager Paul stock and complained he said not my business, go to sales manager Len so I did and he agreed to exchange the car next day. I went to see him for final details, he change his mind and said I'm lying! the car is fine, you just want to exchange car with something else, he said that he asked the service manager and the service Manager said nothing is wrong the car so go and fix your car if you are not happy go somewhere else, he said this to me in a very rude way, so I called Toyota Canada, Toyota Canada called me back and said we talked to your service manager Eduardo and he said the car is fine. to me as a customer they all made me look like a liar or some kind of an idiot, I will go to the papers and the news about this, I will not buy any other Toyota in my life and I will tell all my clients not to buy Toyota, and by the way I am a car and truck mechanic. My company is called Sandouga Service Limited.

I have own a corolla altis car after two weeks from delivery date i have complained about large quantity of carbon deposit on the alloy wheels. The dealer neglected by saying it is not a fault. after 5000 KM. of running i again said the same complaint which i have seen increasingly. They have done break drum skimming and replacement of break pads the problem still persists.
when informed about this, they said no problem it will not harm your car's performance, if so, Iam still suffering the problem company like toyota should not make such faulty cars to cheat their customers.

WARNING: This is a company willing to completely misrepresent vehicles to obtain a sale. They take no reponsibility for there actions. Any business entered into should be done with extreme caution and my recommendation would be to ake your business to a reputable dealer, as many exist.