UPS review: Employee horror story 86

Totally Trueeeeee !

I've been with ups for 12 years, 3 as a loader and 9 a driver. Things have changed so much since I started. 5 years ago I was doing 50 stops less than I am today. My marriage is rocky at best and my kids 4 and 2 actually give me the cold shoulder from how lil I see them during the week. Being a loader sucks, poor pay and not much respect. As a driver If ur not giving the production they want they'll follow u and find something wrong so they can discipline you. Another person said they can't fire u for production, yes but they will just harrasse u and find something else wrong. Than when you get fired they put off arbitration for as long as possible (1-3 years). Than if you can get your job back there's no back pay. The day I hit my 25 year mark I'm gone I don t care what my situation is. I'll figure it out, as long as im not at this hellhole.

I bet the driver knew them and had it set up. In Salem, OR, it's well known that the UPS driver's steal packages and claim that the victim signed for it.

UPS driver's are overpaid cockroaches. They are lazy and careless.

They should make no more than $14.00/hour.

I bet the driver has $200 in new clothing. What a cockroach.

I bet the UPS driver was the one that stole the item, not the seller. UPS driver's are overpaid and dishonest.

I have worked at UPS for over 10 years, and can whole heartedly agree with all the complaints on here. However, I also have some good things to say about my experience working for UPS. During my time at UPS I was able to work part-time and great benefits while I went to school and completed my bachelors and masters degrees. There are very few jobs that I know of where you can work part-time hours and receive a great benefits package. Paid vacations are also unheard of for part-timers as well. About 5 years into my UPS career, my Army unit was activated and I spent a year fighting in Iraq, and came back to a heroes welcome at the center. My seniority remained in check and my old job was waiting for me when I returned. I don't know if I've just gotten the better end of the deal with working at UPS but I have never really been harassed by supervisors or have had them "hover" by me when I'm working. I do my job, work hard, and ensure I work safely (load stands, work within my powerzone) and have had no beef with anyone in management. I have picked up hours around the holidays doing driver helper, and can honestly say I have no intention of ever becoming a driver after seeing what those guys go through. Oddly there has been some turnover with the driver's and they are looking to hire within and have inquired me about driving. I decline, opting to keep my marriage and my sanity intact. I'm a firm believer in good honest work, and the money is great for these drivers, but I would rather have the time to do the things I love and see the people I love in my life than work in those conditions.

UPS is full of overpaid cockroaches. Ship with Fed Ex, DHL, or USPS.

They have to charge the customer to pay for the overpaid drivers. Those driver's make way to much. Most overpaid people ever. They should make no more than 18 an hour. Leeches is what they are, and the customer pays for it.

My husband was fired today, well actually forced to resign, for something he absolutely did not do. He is the 4th consecutive mechanic this has happened to. We are trying to decide if it is worth fighting. I am due with our first child in less than a month and will now have no insurance. He had been with the company a little over 5 years, and has nothing on his record and was an amazing employee. Never called in sick and would bend over backwards for the company. I am in total shock over the entire ordeal.

Just wondering where to write to complain about the most hateful counter person in the entire UPS system. I have been putting up with her attitude for 13 years and am sick of her snide remarks and hateful looks. Today was the last straw. I am using FedEx from now on! (Statesville, N.C.)

They shorted my pay and took me out of the system as soon as a mention it so I couldn't go back and check. I got cursed out by drivers sorters and supervisors. I got pushed around by te ### that works on slide two. I would work 12 hours with only 1 15min break. They had me in a dog house with no heat loading packages for weeks. There were icicles forming as we worked, I would punch out and 3 or more hours would be missing off my day. Their excuse that it is because we start before midnight is complete bul cause from 12 to 9 isn't 8 hours.. There are pages of unsafe things I can say about the system there and almost getting seriously hurt as well. I know enough to get the branch I worked at shut down and sued..

There is a huge list of things to say about ups. But my main issue is 400 dollars of my pay is missing and as soon is I complained about that I was removed from their system and I can't check my stubs... My hours were never right anyway. And supervisors wouldn't listen to the hours you recorded either. Horrible place to work. If the get exposed the company will be sued or go out of business. Unless they pay people off. Which they must do to get away with making us work for 12 hours with only 1 15 min break

After many unresolved complaints, we closed our account with United Parcel Service with a letter giving two weeks advance notice, with a registered proof of delivery. We continue to receive invoices, with late charges, even after sending 3 copies of termination letter.

Well here it is 1/1/09. My packages which went out for delivery 12/22 still are not here. After no less then 50 calls to the 1800 number, 25 emails, 4 visits to the customer center, nothing. Not one person at UPS can call or give me a phone number to anyone at the Portland depot. They claim they will be caught up by 1/2, tomorrow. They took last weekend off, did not deliver last friday 12/26 or today new years. So thats 5 days of non delivery while people here wait for xmas gifts and much needed inventory for their business's. Bottom Line, UPS does not care one bit about me, you or anyone. I have contaced every local news station in Portland, consumer affairs and the BBB. The storm ended on xmas day and the post office has delivered every day since.

Oh, did I mention UPS delivered here 3 days this week? Thats right, not the late boxes, new stuff. No one at UPS can explain that either. So now 11 days later, I still do not have my inventory which is costing me customers as I have to refund orders that were to be delivered by xmas.

And still, not one person at UPS can tell me when the boxes are coming, not person at UPS from Portland can be called as the phone numbers to the depot here are at a higher level of secrecy then who killed JFK.

I am so unhappy. Buying presents for my family in south africa(im in uk) tooke from january to buy gifts and safe for the postage. Last year done the same but used dhl to send it without a problem. This year...well it was a 2 day journey which is now on day 20 and xmas is nxt week. First it said extra documentation was required but actually they didnt have anyone on that side to deliver. Then excuse after excuse. Now today my family got told they had to pay...get this...import taxes...VET TAXES, (coz another reason was a state vet was onvolved) FOR SUM REASON...also handling fee... And some other tax also before they culd get their gifts. Now i took souch care in packing those boxes so no vet needed be involved. Oh yes the other was XRAY TAXES. ... I am so upset that i spent so much money and worst that my family had to pay to get xmas gifts from me. And no one wants to help mewrnt on american chat and when they see they r getyin now where they just end the chatthe ips in south africa is just refusing to reply to my mails. Really so sad i jave been crying all day because i haven seen my family for 5 yrs and this was my way of being with them gor xmas then a company u have to trust does this and i cant complain or nothing. FEEL SO SAD...

Most of the UPS drivers in the Salem, OR area are registered sex offenders. They guy that raped my sister and two of her friends was released from prison and got hired on at UPS. Everytime I see him driving around in that brown truck, it makes me cringe. I don't know why they hire these types of people...

I've heard about UPS hiring people that get out of prison. I never thought that they'd be sex offenders...

I'll make sure to take a hard look at all of the UPS driver's I see from now on.

I have had multiple negative experiences with UPS recently: packages intended for others delivered to my door, damaged packages delivered, automated telephone lines that do not offer options to remedy these problem, UPS stores refuse to provide any information or services to address these problems. UPS treats third parties (in this case, me) as responsible for company errors. They expect those who are victims of their errors to remedy them, re: deliver packages they deliver to the wrong address, spend time on their ill-conceived automated phone lines trying futilely to address their errors, waste time trying without success to get help at UPS Stores. UPS was once a reliable company. No more! In my professional position, I oversee a substantial amount of shipping. I will no longer use UPS and I urge others to follow suit.

My package arrived at the local facility the day before first attempt, though the notice was marked final attempt. When I looked online, an exception status says customer requested pickup at facility that I never done. WTF? How could I do that if I never receive the notice until first attempt and I didn't give instruction for this to the store where I bought the merchandise. Package delivery have become suspect for some time. I think their driver doesn't give a crap about the job.

Whoa! I am a driver for UPS...you are clueless to the time constraints the upper management puts on us! They pay well but we are all on anti depressants and high blood pressure pills because of the UNGODLY stress! We do our best but when orders from your sup come down, you either follow them or get fired-union or NOT!

For the THIRD time in a row, my UPS delivery man has FAILED to deliver a package at the promised date and time. I went as far as to call the UPS 1 800 number and have them hold the package so that I could go pick it up myself. Of course, when I went down to the UPS store, the driver had decided to take the package with him (again) and attempt to deliver the package. Being that it will be the 2nd attempt and I will not be here tomorrow (if there were to be a 3rd attempt), I have to post pone my holiday travel plans so that I can be HERE to pick up the package. The kicker is that the driver has until 11:59 pm to deliver a package. So that means I have to wait ALL DAY at my residence for the dilvery of my package. I guarantee that I will no longer use UPS for ANYTHING. All of my packages will be delivered via USPS, FedEx, or DHL.

my best friend's mom makes $77 an hour on the computer. She has been out of job for 9 months but last month her check was $7487 just working on the computer for a few hours. Read about it here, LazyCash5.com

UPS never drops packages by the door. They are overpaid and lazy.

I don't know why Amazon would ship anything using UPS. UPS drivers are overpaid and lazy.

UPS has always be, and always will be, the worst parcel service around. The workers are worthless and do little.

UPS fails to delivers packages to my house about 5 or 6 times a year even though the directions are written on the package -- even though I have called and am waiting for their call back to give directions -- even though I have gone down to the office and given them directions.

It's the worst service I can think of.

I had a package delived to California from Amazon throught UPS.

UPS attempted to deliver the package ONE time and since they were unable to enter into the apartment building they delivered they package to OHIO instead. When I called to ask about the package and to ask to inmediatelly have the package return to the original addrss in California they told me that they only deliver the package "ground" and thay would take at least 5 day.

The contents of that package were going overseas and th person taking them was leaving within the 48 hours.

UPS supersivor at Ohio location refused to send the package by air or next day because the package was to be "ground" and there was lots of paperwork involved.

While customer service UPS was nice and apologetic, the person at Ohio location show no emphaty nor concer.

UPS should had take care of the charges that apply to air so the package would be here. UPS should NEVER delivered the package to Ohio.

I would not ever make any more business with UPS, but I would also cite as much as I can UPS as a very poor company when I'm as either in school or work to mention bad examples about compnies.

UPS not only lost a customer forever, but also many more that I would tell the story.

I shipped out a package via Next Day Air on 2/11 and it wasn't delivered until over a week later. When I realized on 2/12 that it wasn't going to be delivered that day, I called to figure out an alternative. I offered to pick it up at the facility and hand deliver it for them, but was told it was a security risk. The recipient offered to go pick it up and she was told that she couldn't until they made the first attempted delivery, and they didn't know when that would be. Each time I inquired about the status of the package, and if/when it would be delivered, I was fed excuses about the weather. I was even told that they weren’t making deliveries in that area due to adverse conditions – and I knew it wasn’t true because the recipient received a package shipped via Ground on that Monday! I filed a complaint with the BBB and UPS’ response was a very generic canned response about the weather and that there was adverse weather conditions during the week of 2/13. This wasn’t true! The blizzard we had happened about a week prior to me shipping out the package and a UPS spokesperson (in a Washington Post article) said that services were only shut down on 2/10, and that they were back up and running on the 11th – the day I shipped out the package. My rebuttal was about how disappointed I was in their response, and pointed out that the adverse conditions they mentioned happened a week prior (so no excuse), and that if they couldn’t deliver when promised, then they shouldn’t accept those types of packages (along with the hefty payments to ship them!). I would have been happy with a sincere apology, and even if the package was delivered a few days late, I would have even accepted that! Taking over a week to deliver a Next Day Air package is beyond reasonable. Unfortunately, I received their rather snarky rebuttal today that basically said I wasn’t lied to (not true), and that it looks like we won’t see eye to eye on this one. Talk about crappy customer service!

Due to my job, I get alot of shipments through UPS. Where I used to live, UPS had no problem leaving the packages on my front porch, and never required a signature in order to leave the packages. March of 2006, I moved roughly 3 miles from where I was living, and now UPS requires a signature to leave a package at my new residence. The problem is, I am out in the field on my job. There is no way I can be here to sign for the packages. This results in multiple delivery attemps, and delays in myself receiving my packages. I have left notes on my front door authorizing the UPS driver to just leave the package on my front porch, yet he refuses to do so. What ends up happening is they will make 3 attempts to deliver the package, on the 3rd attempt they end up leaving the shipments at the complex office. By that time, the shipments are close to, if not more than a week late.
What blows my mind, is the fact that the packages dont contain anything expensive. All they contain is promotional stickers, posters, and other eye catching, and informational promotional stuff for a department in the stores of a retail chain. It would all be useless to anyone else but me. UPS acts like they are delivering gold or something.

The final straw happened on July 22, 2006. Thursday, July 21, 2006, I got home from work, and there was a notice on my door that UPS had attempted to deliver a package, and that they would try again the next day, so on July 22, 2006 before I left for work, I put a note on my front door telling the UPS driver to go ahead and just leave the packages at the complex office. When I got back home shortly before 5PM, there were no packages on my porch, and I went and checked at the office, and there were no packages there. When I got back to my apartment, I took the note down off the front door. There stuck behind my note, was another UPS delivery attempt notice. The driver never bothered to read note on my door.

So now, I have to wait until sometimes next week to receive my packages, again.

After spending $150.00 to have our driveway plowed so the UPS truck could deliver some perishable vet medical supplies, the UPS driver dumped three boxes, in a pile of snow on the side of the road we live on, near the end of our driveway. I happened to notice the boxes on the side of the road and thought they were trash that someone had dumped there. The ordered vet supplies and a gift to us from Omaha Steaks, plus another box of Christmas gifts were just left there for anyone to take. We called the UPS center and asked were told they'd "call back within an hour." It's now been more than five hours and we've received no return call.

It's because the driver's are lazy and dumb. They are overpaid ###s.

My dog's pain medication was ordered and scanned for delivery on 12/22/09 for 3-day select service through UPS. I phoned UPS yesterday (12/28) to find out when it would be delivered & was told it would be here today. After waiting at home all day, I was then told it wouldn't be here until tomorrow. The call center lady connected me to Thomas in Portland, who told me there was no way I could pick it up today. My dog needs his meds today! I cannot stay home another day! 8 day delivery is ridiculous for 3-day select.

I had a package delived to California from Amazon throught UPS. UPS attempted to deliver the package ONE time and since they were unable to enter into the apartment building they delivered they package to OHIO instead. When I called to ask about the package and to ask to inmediatelly have the package return to the original addrss in California they told me that they only deliver the package "ground" and thay would take at least 5 day.

The contents of that package were going overseas and th person taking them was leaving within the 48 hours.
UPS supersivor at Ohio location refused to send the package by air or next day because the package was to be "ground" and there was lots of paperwork involved.

While customer service UPS was nice and apologetic, the person at Ohio location show no emphaty nor concer.

UPS should had take care of the charges that apply to air so the package would be here. UPS should NEVER delivered the package to Ohio.

I would not ever make any more business with UPS, but I would also cite as much as I can UPS as a very poor company when I'm as either in school or work to mention bad examples about compnies.

UPS not only lost a customer forever, but also many more that I would tell the story.

I recently sold an item on an on-line auction and pre-paid the UPS shipping label. It was supposed to be a 3-day delivery, but after two weeks I was notified that the package had never arrivbed. Upon checking the tracking number, I found that the package had never left the UPS Store that I had dropped the package off at. Upon calling both UPS and the UPS Store to inquire about the package, I was constantly passed on to several different and very rude who denied ever having recived the package for shipping. I took all my recipts to the store where I left the package and they still denied that I had ever dropped it off or paid for the shippng, even though I had all my recipts including the one from Patpal. Four days later the package showed up on my front lawn, crushed and with half the shipping label missing. No explanation has been forthcoming from UPS of where the package has been for the past month or what happened to it, except that it looks like it was run over then just tossed out a window into my front yard. I will never do business with this company again.

Did you go online on UPS website and file a complaint or call the local UPS office and speak with the area manager or supervisor?
There are other carriers you can use BUT if you do ask them what they would do if no one is avaialble to receive and sign for the package when it is raining outside. It's United States Postal Service, by the way.

The driver's are too lazy to take the package to the door. They are overpaid and lazy.

In the past two weeks I have had parcels left on the doorstep by UPS in pouring rain with no plastic bag or wrapping of any kind. This resulted in the shipments being ruined. There is often no one at home during the day and parcels left in this way are always subject to the vagaries of the weather. The United States Parcel Service seems to do better and will wrap a parcel which usually keeps it safe. The delivery drivers of UPS pay no attention to the weather, is this normal company policy? If so, I am going to do everything possible to avoid using the Useless Parcel Service whenever possible.

I ordered some things from a nursery... 3 trees... I get delivery here all the time by UPS and often they screw it up. This time, the idiot couldnt find my address. No calls for directions from him or anything! I called the office 3 TIMES and gave directions.. Still a no show. Last call to them they said they would re schedule delivery on Monday.. that waould 4 days from the supposed delivery date. These are LIVE trees! and cannot be in a box that long. I told them to foget it, I would pick them up myself. I paid 50.00 in shipping charges and then have to pick them up myself? Well, the next day I drove out to get my trees... This is in Sallisaw Oklahoma. What do I find? Locked doors. So I walked around to the back loading dock. No one. I started calling out hello! Finally I found a guy hid out in a small building. He took my shipping statement and went to find my parcel.You wont believe what we found there at the Sallisaw UPS Depot. There were packages strewn everywhere around laying in the dirt, tossed under a picnic table and even out in the parking area (gravel and dirt in behind the UPS depot where they load trucks.) I picked a couple of them up, and they were full, taped, and addresses on them for shipping. And here they were tossed in the dirt, gravel and hot sun, just laying out there. Anyone could just walk off with them. Not stacked up, not in a neat pile... I'm saying it looked like they just threw them out and left them lay where they landed. No wonder UPS is always losing packages for people! Its probably stuck under a bumper or a wild dog drug if off somewhere. I couldn't believe it! These people need put out of business and they have lost me as a long time customer. I have always shipped UPS and I do alot of shipping with our business. No more!

If you have a reciept and a copy of the Tracking number showing when it arrived at the center and when you actually picked up pkg you can file a complaint and they will refund your money. I would also include what you saw at he center. When you file a complaint through the 800 number it is likely someone incharge of the state will recieve a copy. Most centers get in majorhot water if they have more that 2 complaints a month. Depending on the size of the center. It sounds like the center manager is not doing a very good job and even if you dont ever ship UPS again it might could save someone else going through the same thing. But if complaints do get to the right hands things to not change or improve. Just a suggestion. Im sorry you had such a bad experience.