UPS
Reviews and Complaints

Many companies and agencies have sent items to me via UPS that I never received. They are paid good money to deliver the items to my home. However, they refuse to do so. Instead, they insist that I have to come to their Access point store to pick up any parcel that they are told to send to me. What I have the hardest time understanding is how they can send me an email saying they will deliver to my home and then send a second email about the same parcel no more than five minutes later saying that I have to pick up the parcel at their Access point instead.

I am 70 years old with a disability and I do not own a car, so I don't drive. If UPS is paid to deliver to my home, what is their justification for refusing to deliver it to my home? I don't want to hear lame excuses, and those are the only kind of excuse they can possibly give. What really pisses me off big time is when they send me an email telling me when they will deliver to my home, only to follow that up in less than five minutes with a notice that I will have to pick up the parcel at their Access point instead -- and that happens far too often! If they are paid good money to deliver to my home, there is no justifiable reason not to deliver to my home. I do not have any STDs or other communicable diseases and during the pandemic, if someone delivers to my home and contacts me upon arrival, I can buzz them in if they use the intercom or I can come to the door to open it while wearing a mask, which is standard practice with me.

I do not create obstacles for delivery men, but if they are just too lazy or are discriminating against me for any reason, maybe a public hanging would be appropriate for them! Don't expect me to be kind when they do something like that to me. I am the customer; they are paid to deliver to the home of the customer with no lame excuses to exempt them from that duty!

UPS has disappointed me one too many times. I got up very early in the morning so I can ship a very small box (size of a book), I was there when they opened at 8:30 AM in San Antonio TX and shipped the box... well these clowns waited until the end of the day at 6 PM to ship the box from the store. Then it went to Arlington TX, where it sat for another 3 days! All in all it is going to take almost an entire week to ship the small box to Vista California. I tried using their online chat help, well, its no help at all! So I called "customer service", and they told me that UPS Ground shipping should not be trusted because "it's NOT guaranteed"! So I wasted my money using their services its what it amounts to. That's FREAKIN' insane! UPS SUCKS! Using US Postal Services next time.

I was expecting a parcel before Christmas, but UPS kept the parcel for 4 weeks and during this time they asked me to go to the customs office twice (I had to cancel my holiday and fly back to Bangkok because one of these visits), continuously answer questions such as provide a picture of the parcel contents (which I obviously didn't have as I hadn't received the parcel yet), what was the material of my grandmother's handcraft frame and provide receipts for the items in the parcel (which I obviously didn't have either).

They made me pay 100USD (mostly storage fees), and when the parcel arrived, the food in the parcel had expired and one of the jars was broken. So I paid 100USD for a horrible service and received a broken product. I've tried to submit a claim but the UPS website says I cannot submit because it's been over 60 days when the parcel was supposed to arrive which is not the case. In addition, the parcel was delayed because of UPS didn't do their job. I want a full refund for this terrible service including the value of the parcel and the fees I paid.

On December 14, 2022 at 11:33 am, I went to our local UPS store in Rome NY to ship a piece of art to a customer in Preston ID. Estimated delivery was set for 12/21/22. I contacted my customer on 12/22/22 to ask if it was delivered to her and it was not. I went on UPS tracking and noticed that the package had not been tracked past the UPS facility in East Syracuse NY, arriving at that facility at 8:42 pm on December 14th. I returned to the UPS Store asking them to please find out what the problem could be, but instead the store manager suggested that I file a claim. She proceeded to do that at the store. I provided her with my email address, a photo of the artwork which is a hand painted antique saw blade, proof of the cost of the blade, and my shipping receipt. I was not given a copy of any paperwork or even a claim number, nor have I ever received any email regarding my claim status. One associate did give me two phone numbers of the East Syracuse facility, but after trying several times to get someone to answer was unsuccessful. I came back to the store on December 29th to ask if there had been any updates and the manager pulled up the tracking number. The update was written as follows:

"Thurs 29 Dec 2022 11:37 am

The receiver reported the package was damaged. We will notify the sender with details./ Merchandise has been delivered to the receiver. UPS will notify the sender with details of the damage. PRESTON, ID US"

This entire statement is completely false. My customer never received that saw blade. Someone in UPS sat down and entered this false information into your system. It clearly states that UPS will notify the sender (that is me) with details of the damage. I have not been provided with any such information.

No explanations, no photos, no details. I trusted your company over and above any other delivery service, yet I have not received the customer service that your company proudly advertises.

I have continued to stop by the UPS Store to ask for updates, but to no avail.

I was told by the store manager on 1/10/23 that I would receive my claim check in 10 days. I stopped in Friday 1/27/23 since I had not received the check, and was told that "their accountant cut the check and sent it 3 days ago". I would imagine it should have received that by now or very soon.

I will go back to the store again if I don't receive it. Getting compensated with a claim check is important to me, but no where near important than getting answers to what happened to that saw blade which was meant to be a Christmas gift for someone and had many hours of work put into it. I am only asking for a level of customer service that is showing me they are trying to find answers... trace the delivery driver, did it get delivered somewhere else,

what were the extent of the damages, can it be located and returned to me for repair, was it stolen... something that gives me answers! I am pleading with your company for help with this matter.

My package 1Z1A3E580316448475was scheduled as out for delivery on 01/26/2023 package never arrived I called the warehouse in Plattsburgh the package was never put on the truck is what I was told, the worker said he will look around for it and call me back he never did. I called the warehouse this morning the lady said it is delivered today and said I was not to use the [protected] number anymore, well package was set to be delivered from 3:30 to 5:30 it did not arrive I called the 800 number ups agent contacted warehouse requesting they call me with updates they did not. I called again later the 800 number and they sent a request and no-one contacted me. So seeing ups don't want to handle this problem, ill be contacting the shipper to file a claim and ill be contacting my lawyer to file a lawsuit.

The owner, michael, only cares about the money he is making. Customer service is horrendous and they don't care, especially jeff. Jeff is extremely rude and unprofessional the majority of the time. Box holders who pay for services are treated horribly. We are made to stand in the long line of amazon return people to pick up our packages that are delivered to the box that we pay for! Paying box holders come first! Then, they don't even know where the packages are at times! It's always a fight with them! Also, the mail from usps is not distributed daily to your box! They don't care! You must make them and demand your mail that is in a large bin in the back that's been sitting there for days!

On January 19th/2023 I visited the UPS store on Canada Way and Edmonds in Burnaby. I had to print a letter and fax it to passport Canada. The manager, Dinesh Handa, charged me $5.60 for printing and faxing upfront. The problem was that the fax never got through due to busy line. He was extremely rude and said that there was nothing he could do. The fax did not go through but yet he charged me for it. He also said that if I try sending it again, he would have to charge me again. He was standing there talking to someone else, ignoring my requests and simply dismissed me just like that by saying that the line was busy, never made an attempt to wait or pause before sending it again. I felt humiliated by his behaviour saying that in front of everybody aroung. He took advantage of the fact that I was a woman alone.

Twice we paid a lot of money to have a package sent next day - it was perishable items - did not get to the customer on time - UPS said they would reimburse the cost - they did not, either time - then proceeded to rebilled the amount and said they they would close our account if it was not paid. When you try to call the 800 number they would transfer you to wrong departments and have spent hours on the phone trying to talk to someone - everyone said it was not their department and would put you back into the automatic system, only to get another person that said that was not their department. When you do talk to someone - they could not understand you and you had a hard time understanding them. the two Shipments costed us over $260.00 dollars for two very small packages - this is ridiculous - UPS is over charging and don't stand behind your shipping. If I could find another shipping company that guarantees next day, I would leave UPS in a heartbeat.

Dear UPS Representative,

I phoned your [protected] number and logged a complaint on 01-11-2023 and was told I would receive a call back for follow up. That never happened.

The reason for my complaint is one of your drivers delivering a package in the Bayridge neighborhood was speeding through the neighborhood. The package was not being delivered to me. But while walking to our mailboxes, I had to step back in fear I could be hit. We have a posted speed limit of 15 MPH all throughout the neighborhood, as well many children. I shouted at the driver to SLOW DOWN, and he shouted back at me something I could not hear, and he continued on at a high rate of speed. This incident occurred on 01-11-2023 at 3:05 PM ET, Brown truck License# GGA 337 We have had a lot of problems in the neighborhood in the past with this same issue. But what's worse is your driver's behavior.

This must be stopped, and I do expect a call back.

Thank you,

David Rankin
1115 Corbin Circle SW
Palm Bay, FL, 32908
Ph# [protected]

There is no way to reach anyone in management or in the us, they keep it this way because they know they are [censored] and that their foreign reps are totally inept! Polite but totally clueless! I tried to reach anyone in management or in the united states to call me. I'm tired of dealing w/ their foreign call centers! I spent most of yesterday w 7 (seven) of their reps talking me through the process of opening an account & arranging a return shipment; all promising me that the driver would have the label... Guess what? The driver showed up w/ no label! Now i'm on w/ another foreign call center & she's telling me that I have to start all over again & that all of the 7 reps yesterday were wrong... Wtf? Seriously do any of these people have any clue? (oh by the way, their system says "your pick up was successfully completed" ([censored]!) & the shipping charges already applied to my cc? I'll just go w/ anyone else!

I ordered some bakery items from Sicily, Italy on 12/17/2022 which was shipped on 12/20/2022. According to the tracking it arrived at the UPS Louisville, KY location on 12/26/2022 where it remained for 12 days. The tracking showed multiple scans at the same warehouse across different times and days. On 1/3/2023, after multiple phone attempts, I sent an email explaining the problem and was told that it was being held up by US Customs. I found this to be suspect since bakery items are allowed to come into the country and I've never had problems before. On 1/4/2023, I contacted US Customs and was told they were not holding it up and that they inspect packages when they are presented to them by UPS. I again contacted UPS explaining what customs had relayed to me and asked them to please present the package to them for clearance. On 1/5/2023 I received a notice from UPS: "The status of your package has changed. Exception Reason: UPS is preparing your package for clearance. We will notify you if additional information is needed." I continued to track the details of the package and showed it being "in transit", but the next day it showed it again as scanned in the warehouse in KY. on 1/7/2023, I once again contacted UPS via email and inquired why this package was being held hostage and that the contents would be stale by the time they arrived. On 1/8/2023 I was notified that it was in transit and would be delivered on 1/9/2023. When I went back to the tracking information, it showed when the label was created and when it left the warehouse, but all interim scans, dates and times had been removed. The package was at the Louisville warehouse from 12/27/2022 until 1/8/2023.

My name is Katerinal, I`m a manager in Rollun LLC company

For 3! months I`m trying to get a phone call from our sales representative but no one contacting us not by email not by phone ( we have business account) . I used customer service line, i used emailing and used chatbot on the website but i`m still on the same stage. I have almost all the registration numbers saved.

Every time I`m getting a promise to get a call "today" but nothing happens.

I never had such an issue with any other company we tried to work with.

On Friday, January 6 2023 at 9:25 AM, a UPS driver backed into my driveway towards my garage to deliver a refrigerator. I left my garage door open so the driver would leave the package inside the garage rather than on the porch or anywhere else. While backing in, he hit my garage overhang in several places. He damaged the wood. He damaged two vents. There are multiple impressions where the top corners of the truck made contact with the overhang. I've called, tried to chat, and emailed UPS and can't get anywhere. They keep asking if it's damage to a package. It's worse - it's damage to my home.

I spoke the truth to someone in the office at the Sherman, TX location, and found that the words "your drivers lie and lazy" will end in you never again receiving shipments from UPS.

I am a 73 yr old widow that maintains a small hobby farm on acreage. I am calm, rational, ethical, moral and always try to look out for the other guy and offer help wherever I can. I sponsor 2 children through the Compassion International program, and have rescued animals wherever and whenever I can. I am NOT a bad person.

UPS however, has labeled me as hostile and will not deliver any parcels to my home.

Why? Because out of great frustration with UPS and their terrible service as of late, I spoke the truth to someone in the office at the Sherman, TX location and found that the words "your drivers lie and are lazy" will end in your never again receiving shipments from UPS. Even if those words definitely describe some of their people.

Office lady also seemed truly stunned, and irritated, that I would request the delivery be made during sunlit times of the day. On a farm, when it gets dark it is really dark! I want to see who is walking up to my door, and by the same measure, they should want to be able to see where they are driving. I do not have a 2 mile paved circle drive. We just have 10 acres of ground to drive on. No one needs to back down a long drive. They just need to be able to see where they are going and what might be in front of their vehicle. I do not like the delivery hours now that can be up to 9 pm.

I have lived on this property for over 20 years and have had absolutely great delivery men and women working for UPS over the years. I have in fact given many of them gifts for their children, or snacks and or gifts for themselves to thank them for the awesome service they have given me, and have considered them to actually be friends! That was when UPS left the route alone long enough that we could actually get to know our delivery people.

I do not know what has happened to the companies such as UPS that have monopolized over smaller companies, but they have no concern for their customers. I know I have no leverage with these big guys as they do not need my business - it is I who needs them. So it is extremely frustrating that finally reaching a boiling point due to bad service over and over, has resulted in my being blacklisted. Believe me, I feel the power that they weld, and it is not good.

I have no idea at this point how to retrieve at least 2 shipments that have been placed on a hold due to the new "do not deliver to..." status for my address.

I have paid to have the packages delivered to my home, and do not feel it is fair to ask me to drive the 30 miles to go pick it up. Especially when the woman I spoke to at the UPS office in Sherman, was just as "hostile" if not more than I was. I am actually snickering as I type the word hostile. Goodness, is it the new

political correctness way of speaking that I betrayed, that has caused this ridiculous situation?

this ups driver drove from california to wyoming to deliver i have paid for his truck to be repaired and living expenses and a few things i dont thing i shou,ld have like a drivers license and speading tickets it has taken him 9 moths and he stilll hasnt deliverenow his excuse is he needs 50 for phone but his phone works fine i have spent 10 k and he still hasnt delivered and says he wont till he gets his 50 i tolld him fine wait for for few days ill get he says no i am going hom e he works out of la his namd is michael andand hes from spain i want my 10 k if he is not going to deliver like he said he was nhow i think if a person is willing to do this that driver shoukd do what he says he is going to do

December 2022 My son was visiting my home and had a psychotic episode when ups driver pulled in my driveway the driver lied and said my son pulled a gun on him which was false the driver never got out the truck nor did my son approach the truck. if any of this was true why didnt ups press charges? now I cant recieve any packages from them.went to the ups warehouse to talk to management and was told to bad. i tried to explain my son doesnt live at my address and that it was unfair that i was being punish for someone with mental issue who doesnt live at my address and was told oh well. this is unfair and unjust.

My family sent me a parcel which arrived to Thailand UPS before Dec 12, 2022. Since December 12, UPS has continuously requested more and more information from me (32 emails so far), incl. pictures of the items in the parcel (which I obviously don't have as I haven't received the parcel yet), financial receipts of the items, brand names of the items and exact materials of some of the items.

In addition, UPS has asked me to go to the Thai customs office twice to update my information (for one of these visits I had to cancel my holiday and fly back to Bangkok). The reason for these visits to the customs was that UPS could not deliver the parcel because my middle name (which I never use) was not in the customs system. I have never had such an issue with a parcel, and never had to go to customs to update my details to receive a parcel.

The parcel contains some food items which have gone bad during this handling of the parcel.

All this has taken over 3 weeks and now UPS is charging me over 6,400 Thai baht (nearly 190 USD) for fees which includes storage charges (over 3,000 THB), warehouse fees and formalities service fees among other customs fees, majority of which are due to the extremely unprofessional and slow handling of the release and delivery of this parcel by UPS which has caused the storage charges to skyrocket.

The parcel doesn't have a high financial value (1000 THB) but contains an item that has of great sentimental value to me so I do not wish the parcel to be destroyed and would like it to be delivered ASAP as I have spend countless hours trying to solve the issues and UPS has not been helpful.

I would like UPS to reimburse me the value of the fees they are asking, incl. the value of the food items that have gone bad during these 3 weeks that this process has taken so in total of 7,416.5 THB.

08/05/2022 shipped package via tracking # 1Z14V49E0300778497 to Teresa Thompson 6063 Malloy Ave. Ferndale WA.[protected] item arrived broken. Buyer had me issue her a refund and another return shipping ticket - which I did under tracking # 1Z9D31TJ0320021019 Contacted claims was issued Claim# [protected]. Was asked to send photos, letters, prove etc. which I complied to all.

Now the "CHASE" begins because nobody seems to follow up or even try to resolve. I could write a book on the excuses I have received but I won't bore you with complaints about the staff being untrained and hard to communicate with over the phone and US mail. I resent documents to "[protected]@UPS.com" only to be ignored AGAIN. It is now January of 2023 and I still have an open unpaid unresolved claim issue from August of 2022. What I do have is enough paper to start a bond fire and a broken LLadro figurine from Spain Valve of $300 plus shipping cost of $25 twice. I have the item for inspection with the shipping box etc. I am a 100% disabled Vietnam Veteran and by selling some items on eBay and Marketplace I can get a few extra dollars. What I don't need is the extra stress and drama that is being given to me by the Claims Department at UPS. Do I lose $350 and say OH WELL let's use USPS or Fed EX instead? The money might not mean much to some but for me its the difference of eating hot dogs or my words

I received my Amazon order last week and it was delivered by UPS, and this is the service that I received. (see attached video). This is unacceptable and yes there is snow on my sidewalk.

We had a snowstorm the day prior, and the snow drifted the next day due to the high winds. As you can see by looking at his boots, the snow was not deep. Even if it was, you do not throw someone's order 10 feet to deliver.

He could have just sat the package at the corner of my garage if he was afraid of getting snow on his boots during a snowstorm in Minnesota.