UPS review: Poorest customer service 79

This is my experience and what I has send to book seller complaining and suggesting a different service.
Here is the UPS tracking number [protected].

I still have not received the package yet; not for the reason I was not there. It is UPS that is a wrong business partner.

1. Print material in N, A. has no tax; however, UPS charge $13.86 Canadian ($300 Taiwan $$$) for broker fee - this wash out your price advantage.

2. Worst, their service is absolutely the worst. Here is the run down.
- Driver arrived on August 7, not home leave a slip - that is ok and understandable.
- Driver supposed to come on August 10 and I worked home all day and the driver reported no one to collect $$$ and that is a lie.
- August 11, received 2 calls from UPS and confirm delivery on August 12
- August 12, driver (same as same writing on the slip) leave the slip on the side door rather than the front door as the front door has the signed slip and envelope with the cheque. - what kinds of service is this?

Please do us a favour, don't use UPS. Your normal post office service is far more reliable and guarantee than else.

Check out http://www.bookdepository.com/ - world-wide free delivery via normal post service - far better.

If I could not get the books in this week, I would like to cancel the book. I order a service, not trouble.

Thanks

JC

My boyfriend and I bought my Dad's birthday gift from amazon and got it delivered as an express package, my delivery was two days late and to top if off, UPS dropped it off at the wrong house in their front door and misplaced it. They told us that it's amazon's problem and won't give us our money back. LIKE HOW IN THE WORLD DO YOU DROP IT OFF AT SOMEONE'S ELSES HOUSE ! They're complete scammers, their service is horrible and they steal your shipments.

UPS is the worst delivery service. This is what happened to me:

August 3, 2015: My family sent me three frames and four boxes of plates.
August 13, 2015: UPS delivery man came to my residence, and reported that the business unit is closed -- note that my place is residential condo. I called and asked him to come back the next day.
August 14, 2015: UPS delivery did not come. I called UPS 5 times to arrange for delivery for September 4, 2015 because I would be away for vacation.
August 18, 2015: UPS made another delivery attempt. I called UPS to confirm delivery for September 4, 2015.
September 2, 2015: I called UPS to confirm delivery for September 4, 2015.
September 4, 2015 10 a.m.: I called UPS to confirm delivery for the day. They said the items are being delivery today.
September 4, 2015 6 p.m.: no sign of the delivery man. I called UPS and the agent said that the address is incorrect and hence there will be no delivery.
September 4, 2015 6:10 p.m.: I informed the agent that the address is correct because there has been two previous delivery attempts. I asked her if I could speak to her supervisor.
September 4, 2015 6:15 p.m.: The supervisor read the history of this delivery and made a quick call to the delivery center.
September 4, 2015 6:20 p.m.: The supervisor promised me to personally follow up this delivery for the next business day.
September 4, 2015 7:50 p.m.: The UPS delivery man showed up with three frames and two boxes. One frame is completely shattered and the two boxes of plates are broken (pictures attached). The delivery man said the other two boxes would come the next business day.
September 8, 2015 10 a.m.: The UPS called me to confirm that I received all the items. I informed that I am still waiting for two more boxes. Then, the UPS agent told me that the two boxes are discarded due to damage.
September 9, 2015: I am told that the UPS is not going to pay for the damaged items or the discarded items.

To the Complaint's Board:
I am appalled at the number of negative comments I have read concerning UPS. What in heaven's name is happening with this once great company? In the 1990's in the USA, you were in hideous trouble, and dying fast. It was my associates and myself at the ATLANTA CONSULTING COMPANY, and CPS Inc. who came to your rescue. For 2 years, in those years of massive technological change, we did our best to turn UPS around. Your company went from a rating of very poor to VERY GOOD, and Big Brown took off to become one of the most reliable courier companies in North America.

What has happened? Now retired, I admit, I live in a difficult area of Canada. From the thriving city of Toronto, Ontario Canada (population near 4 million) and retired to the magnificent island of Cape Breton Island, Nova Scotia, Canada. Cape Breton is rated as the BEST ISLAND TO VISIT in North America for Tourism. Our history, culture, and longevity, as well as beautifully clean air and environment, sits directly off the North East Atlantic Coast of Canada, near the city of Halifax. A Causeway connects to our Island. Sydney is our Capital City. Our natural water DEEP PORT, is slated for a 2 billion dollar SUPER HARBOUR for the new Ultra Large Container Vessels (ULCV) now under construction by the major oceanic shipping companies of the World. Soon ships of 50-60 foot drafts will ply the Atlantic Ocean. Sydney is the only natural harbour big enough and deep enough to take these new Super Ships on the entire North East Coast of North America. And we are shovel ready for instant construction. It will signify the beginning of a whole new generation of financial regeneration in this Global Market, since the 2015 opening of the new Doubled Suez Canal. No other major port on our eastern coast can even touch these ships, Because we have prepared for the new, coming age of the ULTRA
LARGE CONTAINER VESSELS of the 21st century, we are the only port capable of taking these new ships. Through the latest technology of any port in the world, Cape Breton Island will become the Number One Port, the shipping hub for these ships, capable of carrying up to 18, 000 containers per ship. Twinned with a new fast rail service across the island, it will serve all of the eastern United States and Canada straight to the middle states of USA and provinces of Canada. Billions of dollars in service related industries will spring back into life, making the USA financially powerful and strong, once again. For Canada an equal future of high employment, new industry will also spring up.

As part of the team of specialist who rescued UPS from near extinction in the mid 1990's, I feel personally involved in seeing that UPS is no longer the victim of terrible reviews and outraged customers. Wake up, Executives and Management of UPS. You are sliding backwards. And if you do not soon respond (your service to our island is deplorable, and it appears this goes for Mainland USA and Canada). You're not alone in this game. Fed Ex would be happy to take your business. I understand the massive and complex systems necessary to make a great courier service. But, in the years of your renewed, good fortune, you have sat on your laurels, instead of keeping to rigid standards and new and highly advanced technology. It is no longer the 1990's UPS. Either reinvest and rebuild; train your personnel from drivers to managers and executives or I very much fear Big Brown will soon be BIG TROUBLE. Get with it UPS. Your business is tired, your employees underpaid, under-trained and lack enthusiasm for their work. Your packages on Emergency OVERNIGHT GUARANTEED DELIVERY, are not reaching their destinations as promised. Your technology is becoming second rate, and your customer service frankly STINKS. It is time for your "fat-cat" executives to either reform or retire. Your management and delivery teams require strict retraining and the incentive to LIKE and be PROUD of their jobs. Time is passing fast. Fed Ex and other courier services will be more than happy to take your share of business away. WAKE UP UPS. Timothy R. Laurence PhD (retired consultant).

Letter I sent to ups:

1ZR43295D954103472
Tracking number above. On the afternoon of sept 29 I went online to my choice and changed the delivery to pick up at facility. On sept 30 I called the 1-800 number just after 8 am to enquire if thevpkg was ready for pickup. I was told it was in the process of being pulled off the truck and would be available after 10 am. I went to the facility just after 11 am to pick up my pkg. the young lady at the counter was confused and I was told there was no package. I informed her of my emails and discussion that morning. She couldn't locate the package. Eventually someone else came over checked then left. No info given to me. She went to the back and came back a little while later. Still no package and no info. Another lady came from the back, looked at the computer screen and said she would be right back. She never returned. The young lady tried to contact a driver but he did not respond. Much time had passed and they went about serving other customers with no resolution to my situation. I was then told that the package was on a truck. They did not know which truck or which driver. Once again, there was confirmation it was to be held for pickup. I told her I would go home and wait for the pkg and expected a call to confirm. No call came. I called the 1-800 number again and spoke to a very pleasant and helpful lady (the a ONLY person that displayed any concern whatsoever). She informed me that I would receive a call back from the facility within an hour. At 1:11 pm I received a call from a woman [protected]). I hope that call was recorded and will be reviewed. She told me that I had not signed up for hold at facility until after the package was dispatched that morning. I informed her of the t, mid I signed up the day before and asked her to confirm in my file. She was extremely rude, condescending. I asked her "why can't you people communicate and give me an answer". She snapped at me "you people?! Who is you people?" I responded "your staff, peers and coworkers" . She stated they were not her staff and coworkers. I asked "don't you work for ups" and she wouldn't answer. I asked again and she became angry and refused to answer. I asked again and she raised her voice and told me I was being stupid and then said "no, I work for FedEx". I was shocked at her level of unprofessionalism and was even more frustrated by the whole incident. I stated I wanted to speak to a supervisor and she said "no". I then asked "what is your NA me, ". She replied to me "what is your name". I asked again and got the same response. Again and the same response. I stated I wanted a name or employee number for my records. She refused. I was told the item was on a truck a few streets away and she would call me tight back. After an hour I called the 1-800 number again as she had not called back. I was told that they had tried to contact me. Nobody tried to contact me and I trust you can confirm that by checking phone records. I had kept the phone with me at all times. I asked to have a call back. I never did receive a call back. I can honestly say I have never before been treated so poorly and am shocked by the lack of service, professionalism or concern for the matter. I can only assume that ups did not want to deal with the matter and chose yo ignore me instead. My package was delivered early that evening. I will be happy to advise anyone not to use ups and tell them of my horrific experience. I will post online as well. Our organization uses fedex. We are very happy with the level of professionalism and service (very unlike ups). As the economy impacts all business in calgary we were entertaining the possibility of another organization only to perhaps save money. However, ups certainly will not be a consideration moving forward. This was the worse interaction I have ever had from any service.

UPS Canada is the most pathetic, disgrace of a company in existence! The agents lie like SOB's, deliveries are always delayed with some sort of "exception", their parcel tracking site is a JOKE...updates take forever and you never know the status of your parcel/s, if and when they arrive they're battered with distressed packaging...and they just don't give a crap! Avoid at all cost!

they just DON'T care ! vote with your feet …. find a company who does have an iota of care for humans, unlike ups(hit).

UPS uses a business model based on hidden fees, the "illusion" of customer service, refunds that they try to never provide, fraud and extortion on your doorstep.

I paid for next business day service. Parcel was delayed due to 'mechanical' problem At least that is what the tracking in website said. No phone or email contact from UPS. Next day was Saturday. I waited all day for the parcel. Turns out I am not on the delivery Ok on Saturday list. Next day is Sunday- No delivery option at all.
Monday- I have been waiting all day. Just went downstairs to the apartment lobby and found a UPS sticker on the window saying no buzzer number shown. I am the only one with my last name on the buzzer intercom. It is in plain site.
Now, 4 days later, I have to go to the UPS store to retrieve the parcel.
Not pleased with UPS.

I made an international purchase and the goods were delivered by UPS. The courier at the door asked me to paid the duties and taxes which I was expecting to pay though. Politely handed the credit card over and he gave me document/receipt as a proof of payment at the delivery time. it has been 2 months since then I receive a bill from UPS that I have to pay duties and taxes on the same purchase on the same shipment that I received while back.
I decided to call and resolve the problem. The young lady on the phone asked all the info and said she will send them to the financial department and they will call back. Later that afternoon I am receiving a phone call from UPS a lady that was so rude telling me that the card didn't went through the driver typed the wrong numbers and transaction didn't went through... despite lady on the phone been so rude and unprofessional in the end she threatened me that if I don't pay they will send me to collection agency. I asked if there is somebody else I can talk to cause to me she was so unprofessional and rude that I though she is just another girl on the phone taking complaints from costumers. She said that there is nobody else above her and that I can only talk to her.. imagine she was supervisor or some sort of manager.

Hey UPS where is the professionalism, where is the customer service. TERRIBLE COSTOMER SERVICE AND NOT A COMPANY YOU CAN TRULLY RELY ON. THEY WONT EVEN TRY TO FIND A SOLUTION, AWFULL TO EXPERIENCE A SERVICE LIKE THIS IN CANADA.

1Z01EZE16743522381, 1Z01E9E16745101591
YESTERDAY 7/16/17 I GET A EMAIL I OWE $16.30 X 2 ON TWO EMAILS DIFFERENT TRACKING NUMBERS TOTALLING 4 PACKAGES
I CALL DON'T DELIVER SEND TO AFTER HOURS PICK -UP, AND I'LL CLEAR PACKAGES
ON 7/17/17 SEND ME DOC SO I CAN GO OVER SO UPS CANADA MESS UP. 2 TRACKING NUMBERS ONLY 1 CHARGE FOR $16.30
GOT THE DOCS, AND THEY SENT IT OUT FOR DELIVERY?
NOW I'M TOLD THEY HAVE TO MAKE 1ST ATTEMPT THE THE CLEARING PORT HAS TO SEND ME CUSTOM DOCS TO CLEAR 24HOURS AFTER DELIVERY ATTEMPT?
WHY DID I NOT GET A CALL ASKING IF I WANTED TO CLEAR PACKAGES OR HIRE UPS CANADA?
THEY DO NOT TAKE CASH-----YA LEGAL TENDER--BUT CREDIT CARDS, BANK DRAFTS, MONEY ORDERS, NONE STATES LEGAL TENDER, THEY DON'T TRUST THEIR OWN EMPLOYEES

THE LAST SHIPMENT I GOT WAS MAXWELL INTERNATIONAL ALL DOCUMENTS STATED WARRANTY REPLACEMENT CLEAR SHIPMENT UNDER MAXWELL ALONG WITH RETURN LABEL THEY WANTED $167.00 I REFUSED PACKAGE ON GROUNDS THEY COULDN'T READ ENGLISH, THE DRIVER HAD NO DOCS, BUT I SHOWED HIM MINE AND IT TOOK UPS CANADA A WEEK TO FIX THERE MISTAKE AND SEND IT OUT FOR DELIVERY. AT MY EXPENSE, WHY DOESN'T UPS CANADA PAY US FOR MESSING UP? THEY BRAG THEY'RE A BILLION DOLLAR COMPANY. BUT FAIL US BY HIRING AIR HEADS.

I tried to reach UPS by phone and email, there is no option to call or write to complain
calling local UPS store won't help either
Look like UPS does not want to do business in Canada any more ? 7/31/2017

Now that i have the packages banged up and opened it to find contents are damaged ups canada doesn't want to cover claim, clearly the damage was caused after canada customs inspected it, the tape follows the wrinkles of impact.

These [censored] blacklist me, tell other vendors slanderous things about me, then hijack my parcels when by accident someone tries to send me something thru them. Ordered a jacket from italy, I already know its gonna disappear wont get sent back to italy, , its just gonna disappear. They write fake entries in the tracking logs to justify sending the parcel back and forth multiple times. Took me 3 trips before I understood I'd been blacklisted. Meanwhile I've been using the same visa purchase card for 3 years its not even a credit card. How could I be doing fraud if its a visa purchase card? How can UPS get imaginary messages from my bank indicating that the transactiopn is fraudulent when my bank has no record of telling them that? UPS are slanderous brown suit nazis. [censored] them.
Heres an example of their fake tracking log entries. Notice they entered the false comment at 19:02, but their delivery trucks finish at 19:00. They never even attempted the delivery.

Delivery girl from UPS just shocked me today. I set up a parcel pickup service from ups. When the girl showed up at my door, she looked very angry even I didnot start talking to her . When I was filling up the sender info form she rushed me like crazy. She told me twice " you should drop off your parcel by yourself " . Last time she told me that she took her pen away from my hand! I told her "I just need to fill up the receiver address . I won't take long". But she took her pen back I have to go inside got my own pen. When I was inside she kept knocking my door. Finally, I passed my parcel to her and I apologized abouting waitting. She didnot answer anything and left . I said "Thank you" but no replying!
I understand she is really busy at work, maybe she hates the pickup service make her has extra work. But I can not believe she gives this bad attitude to customers.

If I could give UPS 0 stars, TRUST ME I would! I ordered a gift that was supposed to arrive on Dec 5th and according to UPS it was supposed to be delivered between 15:35 and 19:35 at least that is what their email stated. Well at 9PM I was still waiting for my package. Checked website at 9PM it showed due to tecknical difficulties package is delayed. Called UPS was told there is a 45min wait time for customer service to reply because of high volume calls. NO WONDER. Called this morning was told that it will be rescheduled no definite time or day. Yesterday i had to cancel a doctor's appointment and now they don't know when I get my package. Was told to monitor their website for new info. Horrible, incompetent and honestly, a piece of ** company! I hope they go bankrupt one day because their way of dealing with their customers is sure to lead them down that road when everyone starts going to Canadapost!

I had a shipment scheduled to arrive yesterday. There were 8 boxes. They only delivered one, the lightest one (2 lb) and said they didn't have a truck for the other 7 boxes! These are small boxes, total weigh of the shipment around 230 lb, I am not talking about big boxes or furniture that needs a 53' trailer. I requested a change of address to my home, instead of business. They changed the address on the one that was already delivered and took the other 7 boxes to my business place today instead. They couldn't deliver, of course because the business was closed. I called them and had tons of excuses but couldn't do anything and said they could not redirect the truck today. I spent a few hours yesterday trying to work around because the shipment did not arrive and now they are telling me that there is NOTHING they could do. Not even try to deliver earlier on Monday! NOTHING! The supervisor I spoke with was a useless as the regular customer service rep I initially spoke with. You guys need to get better customer service and actually be able to do something to help your customers, for the money we pay you to ship/deliver. It is not the first time I had issues with UPS but I am going to complain as far up as I can, if needed I would go to media because it is not right to not be able to trust a shipping company after we pay so much money for their poor services.

There seems to be a common theme of drivers lying about delivery attempts. Same thing happened to me today. I'll now have to take a 3rd day off work to receive my package! What are they, negotiating a new contract or something? Work to rule? Do they get paid by the delivery attempt? There's no way anyone tried to deliver a package to my house today because I've been sitting in my living room, by the front door, working on my computer, waiting for UPS. They said attempt at 12:29. Well, I was right by the door at 12:29! No card or anything left to indicate that the driver actually got out of the truck to make the attempt. So i've got a $5000 guitar rolling around the back of some truck in winter time. [censor].

Ordered new tires and rims from American muscle.They were shipped on April 24 using UPS Three showed up .
Still waiting on the fourth tire and rim so I can use my car.The UPS Driver said I should have my fourth tire and rim The
next day and didn't know way I didn't received all four the same time THANKS.Contacted American Muscle to find out what happen with my order who were very helpful; and found out my tire and rim was somewhere in UPS warehouse in Ont. Now the date is May 12, / 18 and still haven't my Tire and Rim.Not happy with UPS service in Cananda

UPS Canada is a big fail. I ordered 3 phones from Rogers. 2 were delivered on time, but the driver said the address was incorrect on the 3rd one. I have spoken to them everyday for a week trying to get this resolved. The address was confirmed correct from the first call. Everyday (except Sunday) they promised me delivery. Each call with them was around 1 hour long. Everyday it turned out to be a lie. Online tracking showed it delivered to an access point 2 days after it was ordered, which has been confirmed by the access point and UPS support daily that's incorrect. I had their dispatch actually call me directly today today at 1:30 to guarantee it would be delivered by 3:30 today. Of course that was another lie. I called to order a rush delivery tonight, and when they realized the pick up location was their dispatch centre, they said it couldn't be done. The last 2 people I spoke with there were Jeysel and Brix. They suggested I go back to Rogers for a credit because of their mistake! I honestly don't know what it will take for them to actually deliver on the only thing they are paid to do. They offered me a $50 UPS shipping voucher to use within the next 3 months as an apology, but more of the same crap is not appealing to me.

I am so angry with UPS I might burst a blood vessel.

I was to receive a parcel with a check from a client on a Wednesday. That check was to pay my rent and buy groceries.

Parcel didn't arrive. I checked tracking number and it said they tried to deliver parcel but address was wrong. Address was not wrong, they tried to deliver to another town!

Long story short, a week goes by, dozens of phone calls, asking to speak with supervisors, they said they would call back, they never called back. I signed up for e-mail notifications, no notifications were sent, webpage not up-dated, no one knows where my package is or if it will ever be delivered.

Another dozen angry phone calls, cutsomer service is a joke.

Then they said I should file a missing package report on-line.

Went on-line and filled out all the information six times! Each time the page failed to load, then sent me to a page saying service temporarily unavailable and try again later!

Still no response from UPS, I cannot buy food to feed myself and the cats!

I have never encountered such a degree of incompetence and lack of any customer support.

The impression I get is if you ship using UPS, the drivers will rifle through your package for anything valuable to steal, and if not, they will just toss the package in a dumpster somewhere and we as consumers can just go screw ourselves because there is nothing we can do about it.

They need to be shut down and it's employees all charged with criminal fraud!

Absolutely horrendous service. The driver that delivers in my area is stubborn and makes false assumptions about addresses. Customer service is horrible and does not take steps necessary to resolve issues.

Whenever I'm the one making the choice on who gets to ship my items, I never choose UPS. They're just about as bad as Canada Post for an attitude of disdain and incompetence toward their customers.
I've had items shipped from Amazon that were left outside in the rain by these jokers.
I've called their call centre to complain and usually have to hang up and call back a few times to reach someone who speaks clear English.
I've had drivers actually drop something off with me (when I coincidentally happened to see the driver dropping it off) who referred to me by my first name, which is unprofessional, and call me "man" (also unprofessional, since I'm not their buddy).
I've also had one of their drivers come down my street to deliver to other houses while blaring music full blast from their truck for the duration of their delivery.
I've seen two-bit, fly-by-night courier operations that were more professional than this outfit. The problem is that most Canadians have been conditioned never to complain, even when they get rammed up the arse.

Not accommodating AT ALL! I have recently moved within the time of putting in my old address, i contacted UPS to have it moved. During this point and time my parcel had not been delivered yet. Furthermore they said that there is nothing they can do until the first delivery attempt has been made... After that i can choose to have it delivered to another location for a fee of $6.00! What the Hell! what kind of shipping company is this! I also had a delivery coming in that was being delivered my canada post, was asking the same thing and "no problem" they said changed it immediately and yes it will take one extra day. Next time im going to make the delivery hard for them and get them to deliver it Downtown office where its impossible to park. Seriously UPS... you need to change your shipping style and management, doesnt really seem like your reading your review at all!

UPS Canada is the WORST delivery service I have ever used. My package is sitting at the office for over 2 weeks because they don't have a driver to deliver the package to my address. They don't even have an option to give online customer review! On a Scale of 1-5 I would give: '0' A BIG ZERO.

Avoid this company! Not only did the package I sent by express not get to its location by the guaranteed date (sure, really guaranteed! What a joke!), the UPS company refused to give a refund. After they made the mistake of not being able to use GPS or a map.

The address was correct on the package, but UPS denied it was so. Because they want to keep the money obviously. The staff at the UPS store were only slightly helpful. They were more worried however, about deferring blame to UPS than solving the actual problem.
Will never use UPS again. I would give 0/5 if I could.

UPS truck # I52288 plate BA 30406 ontario licence plate drove onto private property of 1945 Wilson Ave, April 11th at 1:pm

I thought he was delivering a package truck remained, I approached driver told him its private property he blocking the way he needs to move, he replied " I'm eating my sandwich, he said what? you gonna call the cops. I said no I will complain to UPS. turns out there is no one to complain to. UPS just lost another customer.

My nieces graduation gift was supposed to be there Tuesday June 15th. Even said it was OTM (on the way). Today Wednesday June 15th and now it says it might be delivered by 7:00pm. So UPS here in the United States sucks just as bad. If we had a local fed x I’d use them. Fed X is more accurate on their deliveries. Tried to find a complaints dept, but they’re so terrible they don’t have one.

UPS needs to do something about their delivery workers. This is the second time my package has been delivered to the wrong address. Luckily the 1st package was a replacement cell phone and couldn't be used without it being tracked if someone else tried to activate it. This time it was a new pair of headphones and I'm quite sure that whoever received them will not be bringing them to me after discovering that they were delivered to the wrong address.

The worst courier I have ever encountered. Tracking service is the worst, unreliable and not updated. Customer service is even worse, doesn’t know how to deal with customers. Waiting for my package since October 26, called customer service almost every day and customer service agent kept on telling me that it will be delivered the following day, and eventually they said that the item was lost and cannot find where the package is. They don’t have a proper monitoring system at all. They ask me to call the sender to report it’s missing and request for an investigation. I always have bad experiences when dealing with UPS. It is hard to believe they are still in business. The solution is to never use UPS again if I can.

I had a new iphone 14 plus delivered but ups ripped it open, took it out, setup the phone and then put a PASSCODE lock on my barand new iphone 14 plus...

After 50 plus years of using UPS I will never use them again.

A special anniversary gift for my son as never delivered..."left at the gate" was the reply when I inquired as to why it was not received..the "investigation" lasted a week...they were "sorry" but it was obvious the driver either delivered my package to the wrong address of stole it for himself...THERE IS NO GATE AT MY SON'S HOME!...I tried for a week to obtain a refund for the loss...letter to corporate headquarters, e-mail, filled out online forms, went in person to the UPS local store...with NO luck.

No one can help me...customer service is absent ...using UPS to ship anything valuable is dangerous and unreliable... I will stick to Postal Service or FEDEX

Samuel M Cohen MD

UPS is the worst at delivering packages too the correct address. I will never do any business with them again