CB Parcel Delivery Services UPS Package delivery delay

UPS review: Package delivery delay

John H. Will of Lanoka Harbor, US

Feb 08, 2024 2:00 pm EST

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On Thrusday 2/1/24 I went to my local UPS store to send a package to Hauppauge, NY 11788, with 10,000 dollars Insurance. I was informed that this would mean I must send it overnight express @ a cost of $ 237.32, to be delivered on Friday 2/2/24. The package was not delivered until Monday 2/5/24. The excuse for the delay, given to me by the manager (Wendy), was that the printout did not have the suite on it. However on Monday the 5th it was delivered. I have a photo of the shipping box in question showing the complete address.

When I brought this to Wendy's attention on 2/8/24 @ about 12:30 pm, she insisted that the label did not contain the suite #. After some discussion, I told her this company excuse sucked and she replied that I sucked also!

If the package was able to be delivered on Monday, why wasn't it delivered on Friday?

I respectfully request a refund of a fee for service not rendered, but paid for! Sincerely,

John H. Will

23 Bayberry Dr.

Lanoka Harbor, NJ 08734

Store # 2407

Claimed loss: $237.32 refund

Desired outcome: Refund of charges for service not rendered

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