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The UPS Store

The UPS Store review: damaged my computer! 27

J
Author of the review
12:00 am EST
Review updated:
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I would like to file a complaint against the UPS Store of Brandon. My daughter sent ms a package from that Store. When I got the package up at my address in Illinois the computer in side was damaged. I was told to have a UPS Driver pick it up the same way I received it. I did just like I was told by the UPS and now that store in your town in stating I package it wrong and ,that I was the one who put the white squares the shippimg label.I don't like being accused of something that is not my fault. I think the UPS store should not be making up lies just to cover up damage goods so they are not at fault. I hope you can look into this matter for me. I will be waiting your prompt reply to this matter.

Thank you for your time.
James

Lanark, Illinois 61046

27 comments
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sherri
Feb 28, 2008 10:02 am EST

I am having a mojor problem with recieving my mail at a ups store. I pay for a mail box and am not recieving my mail or getting everyone elsas mail in my box I have complained to the owner and called the customer service line. They do not seem to be taking me serious so I am going down to talk with the united states post office to see about negligence with the mail. Any other ideas of how to handle this would be very much appreciated.

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MLW
Jul 19, 2008 12:54 pm EDT

The UPS Store in Hillside, IL. at 2205 Wolf Rd. notoriusly places mail in the wrong mailbox and it lays the blame on the USP, the clerk routinely closees the store early before mail is delivered, and thus customers are left waiting until Monday to get mail that ws delivered either Friday or Saturday.

The store claims to close early for"inventory" when in fact no one is on the premises.

DON'T USE THIS UPS STORE LOCATION ! I am told there is a more dependable location in Elmhurst on York and Butterfiled

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leftfield101010
Wichita, US
Jul 19, 2008 1:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

First, UPS has packing guidelines for shipping electronics. If they had been followed in the first place, your computer would probably not have been damaged.

Second, if you need a mailbox, THEN GET ONE AT THE LOCAL POST OFFICE. Why in the devil would you NOT do that?

A little COMMON SENSE people!

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E Rojas
Aug 04, 2008 9:32 am EDT

They are heartless and if you complaint to UPS they will not respond. So don't bother.

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Ashley Leonard
US
Aug 14, 2018 9:35 pm EDT

11459 Mayfield Te CLEVEANLD ohio
44106
I have received my package I'll most to weeks there was multiple damages and scratches they refused pay for damages I willing to take them small court 2 ND time they have damage my packages they bad for business I'm make sure people Know how rude disrespectful they are need be close down

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sad customerr
US
Aug 20, 2018 10:45 am EDT

Every time she cooks my food i get food poisoning, I also called to complain about some chicken tacos she made, when i had clearly asked for carne asada tacos that were under cooked and she made a comment stating that i just didn't want to pay for my food.

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Rhonda Tapley
US
Aug 20, 2018 4:52 pm EDT

Employee Janet very nasty

View 0 more photos
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ShredQuick
US
Aug 20, 2018 5:37 pm EDT

My name is David Reed owner of ShredQuick and the store located at 5450 Bruce B. Downs Blvd., Wesley Chapel Florida is not paying me for services rendered in June and October of 2017 for $120.16.

I've made many attempts with no results.

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Not567
US
Aug 28, 2018 4:10 pm EDT

1107 Mantua Pike Ste 701
Mantua, NJ 08051
Phone: [protected]
store5991@theupsstore.com
Store Website. Notary at this store has no business working with the public. He is a smug know it all punk.

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vlolesSummer
CA
Sep 10, 2018 3:35 pm EDT

Tired of UPS ripping me off.

I just had "40 pieces of paper" sent to me from the US. They charged me $73.73 in duty to bring it to Canada. (besides shipping costs) When I googled Canada Customs, it cost $10. Nice markup UPS, won't be using you again.

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56745111
CA
Sep 19, 2018 4:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They closed the UPS store (#406) overnight and they did not give the 7 day notice require for my company mailbox. I now have mail missing and customer service keeps playing it's not our department. I will be seeking legal action shortly due to the breach in contract.

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Naureen Baig
US
Oct 21, 2018 5:51 pm EDT

1Z7R655X2046200157 This package was lost from danforth Toronto store#189.
The shipper had originally gave me the wrong tracking number then when I called they gave a new one (fake because they lost package)
This is now in claim process but the shipper (store#189) is now refusing to send documentation to UPS.
Can someone help me!

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Fred Valenzuela
US
Oct 27, 2018 9:38 pm EDT

Poor customer service!
I tried to drop-off a package and they refused to give me a receipt. I asked to see the manager and after 10 minutes of waiting for her to get off her personal phone call; The store owner/manager refuse to take my package.

My email is frdvlnzl@gmail.com
Thank you for attention.
Fred Valenzuela

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alexandra1111
RO
Nov 12, 2018 6:01 am EST

Hello!
i have powered the UPS store nr 4340 to pick up an item for me from an auction house in Houston and have it shiopped to Romania!
I have paid 70$ for this service
The item never arrived and UPS Store wont answer anymore
USPS traking nr LN802665141US

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celestehoffman
US
Nov 21, 2018 7:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

someone in the store is taking my mail and sending it to my estranged husband. the mailbox is closed. the employee has also gone thru my mail in the past and informed my estranged husband of what i was receiving. i paid for this box not my husband

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celestehoffman
US
Dec 11, 2018 9:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

1180 8th W Palmetto, Fl store is stealing my mail and sending it to my estranged husband 4 hours away. I paid for the box - not my husband. I closed the box on Nov 4, 2018. Someone has in the past gone through my mail and has informed my estranged husband of the contents.

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Candy Linder
US
Jan 23, 2019 1:34 am EST

I was overcharged according to UPS corporate and UPS.com by $11.00 today when I mailed a package! I should have been charged $26.04 and instead I was charged $37.16!

Horrible experience! Very very unhappy customer!

DO NOT GO THERE!

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Defin shabu
US
Apr 09, 2019 5:35 am EDT

Rude employees and Very poor Customer service

They violating law of racism

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Arielle891
US
Aug 10, 2019 4:13 pm EDT

I went to this location to drop off packages on a Saturday afternoon. The door was locked and store was dark. Apparently, according to google reviews this is a routine occurrence at this location. Very inconvenient

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Christine Recanati-Hort
US
Aug 19, 2019 1:52 pm EDT

I brought a package to store
Was told by Ricardo "this is for post office.. we can take it but you won't have a receipt"

Having trust in the store I left it... I could have easily brought to post office...

To find out package was never scanned...

Contacted Mayer the owner of store 1588 several times...

I am out $80.00 shoes

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st1aJJS
Martinez, California, US
Jul 26, 2022 10:37 pm EDT

Enough patron reviews to warrant franchise ownership of Jeenu Singh should be revoked!

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st1aJJS
Martinez, California, US
Jul 26, 2022 10:49 pm EDT

New hours without notice to box holders. Will need to find a new box service after 7 years as I can’t retrieve mail items before 7:00. Loosening a long term customer, as reading, most box holders will also be leaving. If you care about your business, dismiss current owner!

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Marwan Harara
Union City, US
Aug 03, 2022 2:21 am EDT

UPS Stores do not keep business hours as advertised.

UPS store located at 34383 Alvarado Niles Rd, Union City, CA 94587, was closed more than 35 minutes before advertised closing hours.

The store was closed at 5:55 PM on July 26, 2022, when the advertised closing time was 6:30 PM.

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st1aJJS
Martinez, California, US
Aug 03, 2022 6:13 am EDT

She lined on amiss delivery return and refused to return documentation verifying the return.

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Mary Petilla
US
Jan 03, 2023 1:38 pm EST

Your AR personnel John Jordan (MGZ0HVM) was extremely rude. He made it sound like it's an inconvenient to do his job. He's very difficult to understand and he get frustrated if he needs to repeat his explanation. Please hire more people that easy to understand and has patience to do the job.

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john gassmann
US
Jun 11, 2023 10:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The young employee at the UPS store in rahway nj kept on calling me pops,I took offense to this, he should had addressed me as sir before he knew my name.

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The Master gamer/sometimes vlogs on
US
Nov 05, 2023 12:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

It was shipped on October 23rd,2023 tracking number 127Y37370351156310

I paid 58.98 for 2 day shipping.. when I enter the tracking number it doesn't tell me anything.. says tracking number not found.

Shipment #MMUYMZYMZVSOK

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  1. The UPS Store Contacts

  2. The UPS Store phone numbers
    +1 (800) 742-5877
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    6060 Cornerstone Court West, San Diego, New York, 92121-3795, United States
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  6. Janet
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    Oct 29, 2024
The UPS Store Category
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