UPS review: The truth about ups 383

You are right about having them pack it. If the employees at a UPS store pack your package then the insurance will be covered no matter what, even if they pack it improperly. If you just buy the box and stuff from them though to save money, UPS can claim that a package wasn't properly packed and deny the claim. UPS store charges kind of a lot for their packing service but if it is an expensive item it will be well worth it if something happens.

I live in a small town in Canada, about 30 000 people live out here. But UPS does not deliver out here...why? Because it is considered underpopulated. So to mediate this they contract out to Purolater. I asked them where my six days late package was (truck parts I had to cancel a mechanic appointment) and they said it was out in Port McNiell...I didn't even know where that it is. Apparently its an island town of 2000 people.
So I called Port Mcniell looking for my package. Surprise Surprise they did not have it but they told me to call UPS again. I did and they told me to call Purolater...Surprise Surprise they didn't have a clue what to say to me other then they could not help me. SO I called my mother (who happens to work at the Post Office) and asked what the hell I should do, her response was clear. She said I bet your package is at this store. And it was, so I had to drive an hour and a half to get it.

Whats worse is I asked for the package to be delivered USPS and the company said they would but sent it UPS instead. I am so upset and will refuse to do business with people who use UPS for shipping. Period no more exceptions. As a small business owner I will NOT USE UPS.

Reading all these complaints just reminds me all the bad times i had with UPS, i am SO PISSED. I HATE UPS. Why do people have to keep using them? Online sellers, please don't use UPS, i hate receiving package from them, right now i pick sellers also from which carrier they use to deliver the goods.

UPS delivery service has continued to get worse over the last several years. I speak here of not just MY service, but UPS's general corporate approach to service. Their philosophy is that the shipper pays the bill, so recipients can take a hike. The standard practice by drivers in my area is to toss the package near the door and leave without even bothering to knock.

My most recent example. Shipper sends something requiring my signature. The driver comes but I am not home. No brown/yellow notice was left on my door. Only by checking online can I see an attempt was made. I will be out of town so I wish to change the package to "will call." The website FAQ says you can do make arrangements for other delivery options online, but in fact you cannot. Actually, the website has been redesigned so that customers have no input/contact at all. There are phone numbers posted for shippers to use, potential employees to use ... but NO NUMBER where someone can call about a package delivery issue. Historically, when a company does that, it is a sure sign that the company's product/service has gone straight into the toilet.

Now I am going to drive to The UPS Store to see if I can get it fixed there. They will charge me a fee for picking up there, I feel sure.

I will NEVER specify UPS delivery when buying online again. Even the post office seems to do better anymore.

This poor excuse for actually providing the service the shipper paid for is not entirely surprising to me. When UPS moved to Atlanta, that to me meant it was going to be managed by a bunch of incompetent good ol' boys, basically dumba**es who only know that they should be forever cutting cost by c**pping on customers and employees and they will keep doing that until they wreck the company. A bunch of ###s. Pay attention and you will see that many major corporations based in the Deep South do exactly that.

It's clear that UPS is going to end up the lowest cost, cr*piest service provider in the industry. I recommend that people avoid using UPS shipping whenever possible. It will only get worse. I will now even opt for USPS before UPS.

UPS Delays deliveries too often. The make you wait all day then reschedual and make you wait again. This happens to often. What ever happened to customer service?

How can a business so consistently let its customers down yet continue to operate? The latest: the tracking info form states that my package was delivered on 12/19, which is strange because I was home at the time (5:16 p.m.) yet my buzzer never rang and I have not seen a notice anywhere. Yes, it is possible that the apartment manager is irresponsibly holding the package, but is there an excuse for not contacting or notifying me, especially since I was at home at the time? I know they are especially busy this time of year, but you can't press a button or stick up a notice? UPS "customer service" is unreachable either by phone or website. I am left hoping that the apartment manager has my package and waiting 'til Monday to find out.

3 Day Selection - Don't choose this option when using UPS - 3 days means 3 business days! Next time I'll know not to choose this - wish someone had told me then perhaps Christmas would not have been late.

I ordered a camera to my parents address for Christmas. My parents live in Seattle and I was visiting them for the Holidays. I live in LA. So I thought since my package won't be delivered to me in LA on time, I ordered it to be shipped to my parents address. Naturally, I couldn't wait to get a hold of it. So, the camera was originally scheduled to be delivered on the 24th. Yes, there was a bit of snow this year, but I could drive my car around, the regular USPS trucks were going. But aparently for the USPS trucks that was enough to call it adverse weather conditions and cancel most of their deliveries. A good excuse not to do their job if you ask me! Needless to say, not only my camera wasn't delivered on the 24th, they didn't deliver it on Friday the 26th or today, the Saturday when most of the snow is already melted and UPS is supposed to be working. Now it's rescheduled to be delivered for the day when I'm going back to CA. Won't be too much of use for me since I'll be gone by then! What I really wanted was to be able to use it during the New Years and I won't be able to do that! I'm furious with UPS!

I ordered a Christmas present online for my future father-in-law. I was so excited because I had put a lot of thought and attention into the gift (it took about 6 months to plan everything to be just right) and wanted him to receive it on Christmas Eve from the guy in Brown. For some reason it snowed a lot this year which is absolutely unusual. He lives about 15 miles outside of Seattle so they were hit pretty hard with the snow as well. I checked online throughout the whole entire day to see where the package was--at first they posted it was out for delivery, which I was surprised to see they even attempted. But about 2 hours later, they reposted and said it was not deliverable due to weather condition. I'm a pretty understanding person, so I knew it wasn't going to happen as I had planned. So I waited, and waited..the snow is quickly going away with the rain..and still no UPS driver. I was expecting the package to come yesterday (Monday--after the long weekend)-so I took a day off of work and waited, still no package in hand. I figured since the package was here in town, I can just call and arrange a pick (with my receipt and shipping information in hand) which I thought would be much easier since they were probably backed up. Come to find out--I can't even do that. I just have to wait everyday until January 2nd (which is the time they claim to get the package to me). They should be more flexible especially around the holidays--I am willing to go out of my way to pick this package up (waste my own time and gas). I can't wait around all day-everyday for when they feel is the right weather condition to deliver my package. It's clear-the roads are nice and dry-sunny-and about 42 degrees right now-I wonder if UPS will want to deliver today!

I absolutely recommend USPS. They have never failed me and always delivered my package sooner than the time expected. I can't say that for UPS. Even though their names are somewhat similar, their services, willingness, and care are completely opposite.

Sincerely,
ONE ANGRY UPS CUSTOMER

After receiving calls from friends and family on the status of presents, mailed ups, we discovered delays due to weather. My complaint, #1. No notification of cancelled delivery and phony excuses on tracking system, when weather, not a factor . #2 Incorrect information from ups representative, who instructed us to drive 15 miles to pickup package from local ups center, and on arrival there, was told it was being delievered same day. It is now Jan 1 & UPS status says rescheduled for Jan 5 . UPS is broke, hire enough people to do the job or step aside for Fed Ex. We also have a package somewhere in ups system, that contained omah steaks, I hope they go to the ups executives, for their delight, eight days later.

I have never had any problems with UPS until now. The second to last package delivered was partially opened, though none of the contents were missing. The most recent one had several holes and a few large rips in the packaging. Also, one of the items I had ordered was missing. I called UPS Customer Service, and the rep who answered was polite. She informed me that I would have to notify the company I had ordered from in order to receive a refund or replacement.

The delivery time was fine for UPS Ground.

On a side note, I answered the door within about 10-15 seconds, so I know it couldn't have been someone random passing by or a neighbor.

ups is grand about deligating out deliveries at christmas time to thieves. who fill out the paperwork to say the package was delivered and the package never was. i have proof of this. which ups has denied and sent me back to the poor people who sent the package out in the first place..(now this was my money of course) this is to get them to initiate an investigation. now mind you. i bought the item... its my money... i have no item and ups is looking to the other company to reimburse for AN ITEM THAT WAS LOST OR STOLEN. what idiots ive dealt with... im tired of it... a lawsuit will ensue...

UPS IS THE ABSOLUTE WORST! I had some bad experiences with them from sorry drivers who don't scan in the upc code which gives the tracking to the current incident.

They all have attitudes when you can and you pay for services you don't get. I mean geez. I paid for second day air and get 4 day ###!

I quit UPS before and only used Federal Express and/or snail mail. HOWEVER, THIS TIME I AM DONE WITH UPS and personally I hope that UPS ends up being on the news and out of business. Trusting them with your package means poor customer service, negative attitudes, defensiveness and a lack of customer satisfaction.

They need a new delivery service to ACTUALLY give Fed Ex competition. Brown (UPS) chose the color brown because they are NOT worth a ###!

UPS is horrible and they're all liars, from customer service online to the delivery drivers.

Had a package this week that HAD absolutely HAD to get to the destination by Friday. I made that clear, crystal clear to everyone I spoke to all the way down to the driver that this was medicine for my mother and it was imperative that it be there by Friday, no mistakes. If not I said I needed to know so I could make other arrangements to ensure it got there by today.

Well, in trying to track the package today I find that its not up for delivery today, it won't be delivered until MONDAY which means my mother doesn't have her emphazyma medication for four days becuase they lied to me. When I called back today I was apologized to (for whatever use that is, won't help my mother get her medicne) and was told the service they selected for me wouldn't get it there until Monday. They all are liars, everyone that answers the phone at UPS is a liar and they'll tell you ANYTHING to get your money. ANYTHING.

BEWARE don't use them if its important that your package get somewhere--it won't with them and they'll lie or not answer their phone in order to take your money.

Hi,

I paid $35 to the Bloomington MN UPS Store (#4519) to return a $600 Sony HDTV that I purchased online from B&H Photo (in NYC). I told Randall it was $600 in value. I was not offered insurance, so I thought UPS would be responsible. I packed it in the same box, styrofoam, and air bags it came with. According to B&H Photo, the package was damaged when it arrived. B&H Photo (Shiya Herzog [protected] x 6862) said it looked like a forklift had punched right through the box. A claim was issued, and the local UPS Store informed that UPS has denied the claim and I am out both the $600 purchase and $35 shipping charge. The UPS Store said that regardless of whether or not I had purchased insurance, if UPS Corporate denies the claim, they won't pay. Their reason for denying the claim is "It wasn't packed properly". Now B&H Photo / UPS is returning the broken HDTV to me. So I paid $635 for a TV that doesn't work.

Dave
Bloomington MN

My husband worked for UPS for 30 years and now that he cannot pass his phyiscial the just let him go. We have lost our insurance and everything due to that he cannot pass. There were no other jobs offered or any other postions. I belive when someone gives you there life time they should give back a little thiers selves. He started there at the age of 18. That is a life time in some people.

I bought a hard drive from the United States and it was delivered to me by UPS. I bought it for 150 USD. I payed 70 USD transport costs. Still cheaper then i would pay where i live. So ok i ordered it and one week later UPS arrived at my door. The driver told me i could get the package if i payed an extra 45 EURO. I only had 50 EURO's and he couldn't pay me back so i had the chose of paying him the 50 EURO's or him taking the package with him. I gave him the 50 EURO's because i needed it badly. I was getting pretty annoyed because it started to cost me a lot of money. All went well for 3 months and then i got an invoice saying i had to may an extra 20 EURO's but the weird thing was the invoice was in another language. So i called customer service and they couldn't even tell me what the extra costs were for. So i asked him to send me a new invoice in my language but until today i didn't recieve any invoice.

Until today (1 year later) i've been avoiding UPS but today i ordered something without knowing it's being send by UPS. When i got the email that the package was send by UPS i got worried. I hope deliver my package and don't let me make a chose between my package and paying the extra cost i still have to pay. After one year that's not gonna be cheap.

So to describe UPS, they are a bunch of ###s that charge you for whatever they want and for how many they want. Even 3 months after they delivered your package. It's a descrase !

Well to start off with, I've bought a lot of items on Ebay, that I need to restore my car. While most sellers will give you the option of shipping postal or UPS, the bigger companies (CJ Mustangs, for example) will only ship UPS, from US to Canada. Most emails to most of the major sellers will send it to you USPS, if requested. It may cost it bit more (a few dollars more than UPS) but the quoted price is the delivered price, no extra costs. I've had several deliveries from those so called companies that will only ship UPS to Canada, and believe me, shipping will almost cost you twice more, than what you originally paid them for the shipping charges. Now I dont mean if you paid them say $18.00 for shipping and it came to door collect for another $18.00, I'm talking about paying upfront $18.00 for shipping, and it comes to front door with another $30.00 owing. Why the reason for this? Believe me I've wasted more time than money is worth, just to find out why, and after countless emails and phone calls, I was sort of given the reason for the extra charges. Apperantly when an item crosses the border, they claim a broker is needed if the value exceeds $20.00. Since a broker is needed, they apparently pay all the brokerage fees(they have their own brokers), as well the import fees, as well as a fee for doing all this. Now they have lots of names for all this extra BS incurred. And dont forget that delivery fee. In the end, if a seller only offers UPS to Canada, from the US, forget even bidding on that item. First time I did it, item cost me twice what I could've bought for here in Canada. Second time a so reputable company (CJ) said they only ship UPS to Canada, so I paid their shipping fee, and lo and behold, I ended up paying more than the part was worth, due to extra incurred delivery, brokerage, import, and all the other BS charges. I have, on the other hand, dealt with some decent mustang part suppliers, that will go out of their way to ship the most reasonable way to Canada, postal being the 1st choice, of course. And the best thing is, that some of these items qualify for 1st class shipping, depending on weight or size. To end this all off, and not to tirade on UPS, I can just think think of one old saying I heard once. Your BS reminds of the color of your eyes. And what is the UPS primary color? Yup, it's that color.

Well I had lots of negative things to say about UPS, but someone here must've pulled the plug on it. Jeez, it took me a long time to write that whole complaint

A package was delivered to my house on 26FEB09 at 2:45pm. I was not home, so it was left next to my side door, which is fine.

The problem is that the box (about 10x10x6”) was simply left sitting on the concrete; it was not in a plastic bag. Since it rained all day, the box was thoroughly soaked by the time I found it. Just so this is perfectly clear: it was raining when the cardboard box was left sitting on my driveway.

Luckily, the product inside was securely wrapped in a plastic bag, but the water caused the packing material to melt and stick to it, making quite a mess. And of course, the box was weakened, making it difficult to handle.

FedEx drivers bag their deliveries if the weather calls for rain or snow. Between this mess and my last package being delivered so late in the evening (7:45), I have asked my suppliers to use the US Postal Service or FedEx.

What ever happened to customer service? I was supposed to receive a 2nd Day Air letter yesterday. Web site said "out for delivery." At 9:48 p.m., they logged it back in, never having attempted delivery. Today, it's now 4:00 p.m., and it's once again "out for delivery." UPS charges more than FedEx for the same listed service, and FedEx actually delivers! The company that sent me the package has been sending 50-100 pieces daily. Tomorrow, they start with FedEx! Thank God. I intend to have stickers made for the back of the UPS trucks. Their sign says "1-800-PICK-UPS" In intend to cover the PI with an FU, for all the world to see!

I delivered a table to be shipped to an Ebay auction winner. They called the winner that night and had said the leg was damaged and glued back on by the owner. me. When I called them the next day, they said no leg was damaged, that the table had developed a "crack" and needed repair.

The table was delivered in perfect condition to their store at 1400 w. devon in Chicago. Lynn, the owner was either involved in this coverup or her staff is lying to her. Either way, AVOID THEM.

After working at UPS for over 30 years it amazes me that people complain because drivers come late. That is because drivers deliver till they are done. Unlike other carriers that just do not finish their deliveries till the next day. As for leaving packages without being signed for. Unless the shipper pays for signiture required, your package will be left in a safe place. With all the people that work, you would never get anything delivered. Then people would want it redelivered that day after they get home. If you live in a bad part of town, packages will not be left. Also if you live in an apartment building with doors everyone has access to, your package will not be left, unless it states on the package it is ok to do so. If a driver left the package at an apartment building and the package was stolen, the driver could have to pay for it. UPS bends over so much for its customers. Try using the post office. if your mailbox is at the end of your driveway they can leave your package there. They close early, so if you missed the delivery, try to get it. Try to be a new driver on a route and figure out where to leave a package. Drivers are taught that if the front porch is not safe, to find a better delivery point. If that is a open garage, back porch or wherever. My goodness people, we are not mind readers. We try to put your package in the safest place to keep it out of the elements for you. We consider every package as the guest of honor. Some people are just hard to keep happy.

Who ever sent the package is who UPS deals with. You must use the UPS store. It really has no connection with UPS. You can usually ship to the Post Office also. If you shipped a package from the UPS Store, they will have to file a claim if the package is lost. As far as a driver not knocking on the door for a signature, that is crazy. Why would they want to make another attempt the next day. It would benefit nobody to not knock on the door. Maybe you just started a load of clothes in the washer or whatever. One thing is for sure. Do not bring any packages back because what you did not get rid of today will always have to be brought out again the next day.

We delivered some stands to Dubline using Parcel force, who for some reasons out sourced it to UPS.
We got charged by parcel force and then UPS realised that they also have account for us, HURRAY since then we are receiving invoices and reminders.
We got back and provided them with paid evidences. But of no avail they have blocked our account. Parcel Force have faxed documents (copies to us) many time but I think it is one ****ED UP company.

UPS is completely incompetent. Twice in the last month I have ordered items to be delivered to me at my office. Twice these deliveries were returned to the shipper without notification to me because the local UPS office decided NOT to deliver to the address ON THE BOX, but to an old prior address. (Our office moved to a new location a few months ago, but I know UPS has been notified because we do get deliveries from them. )

I've made several calls to UPS corporate and local and they can't or won't do anything about it. I'm not sure exactly why things are returned because they "can't find the recipient" when they have my phone # and address right in front of them.

I have ordered from Amazon for years, which UPS has been the carrier. Recently, the local carrier has stopped leaving packages outside my door and, instead, has dropped them further and further away from my house. Now I find them near the road, outside my gate. A couple of them have 'gone missing.' Anyone who reads this and has a similar compliant, please do what I'm going to do, and file it with the Better Business Bureau (bbb.org) . I believe it's the only way your compliant will be heard.

UPS sucks. We ship out $500-1000 a week with them and thinking about switching the rest of our business over to Fedex as it seems they give a damn. Finally had it when we had a large delivery attempt before our posted business hours and they wouldn't bring them back that day.

Damaged packages and horrible customer service, what a brand promise.

Well the management may suck but it is not they who are delievering my packages to the wrong places, delivering broken open packages, delivering packages to me that belong to others etc etc. the WHOLE organization sucks!

UPS DELIVERED MY PACKAGE TO SOMEONE WHO DID NOT LIVE AT MY HOUSE OR A NEIGHBOR, BUT HAD A PERSON SIGN FOR THE PACKAGE WHO HAS NO ASSOCIATION WITH MYSELF OR ANY OF MY NEIGHBORS, A COMPLETE STRANGER WAS ABLE TO SIGN FOR MY PACKAGE. INSTEAD OF RESOLVING THE SITUATION AND ACCEPTING ACCOUNTABILITY, UPS DID NOT CARE ABOUT MY COMPLAINT AND LISTEN TO WHAT I WANTED THEY IGNORED ME AND 2 MONTHS LATER I STILL HAVE NO REFUND OR PACKAGE.

I recently had a auto bumper shipped from Arizona to South Florida. It was supposed to be delivered yesterday. An exception was noted on the account and upon an inquiry I was told it has been shipped back to Arizona. No attempt to deliver was attempted to the correct address on the invoice. No refusal of delivery occurred. The driver did not bring this item to the correct address listed within this document and the item I have been told is on its way back to Arizona…This is not acceptable.
I would like the driver questioned and his credibility scrutinized. The front desk person at the company is known and denies any attempt for delivery. This situation is not acceptable.

We found out my father was in his last days of life and had to cancel a planned trip to NYC for a concert. We sold our concert tickets to a fellow fan on the band website for face value of $234. We went to the UPS Store and spent $40 for guaranteed overnight delivery so the buyer could get the tickets by noon the next day to go to the show that night. We watched the online tracking and it showed the package making it to the person's town and OUT FOR DELIVERY at 9AM that day...the tickets never showed up and the delivery wasn't made until 10AM on the next business day, rendering the tickets worthless. If you EVER have a critical delivery to be made, don't ever think that ANY amount of money or promises will guarantee a delivery by UPS. They ruined the plans of the buyer and cost us over $250. Looks like the UPS driver decided to stop in at a bar and watch March Madness for the day instead of making the delivery on time or even a couple hours late. The UPS website is designed to give you a complete runaround to make a claim also, asking for an account number when you clearly don't have one even after signing up on their website.

My problem is, they do not deliver period. They do not knock or ring bells, if they do they wait 5 seconds then leave. And to make things worst they do not leave the yellow and brown notice, like they suppose to do. You complaint to the station and nothing happens. The answer is " are you comming to picked up" yeah right, thats why we pay them to do that job. It takes me 42 miles round trip to pick up packages. No were to complaint, no phone, no online, no nothing, piece of ### for service.

I am very disappointed that I just one package (2) days. I want to file a complaints, about that I was here all day waiting for a package. And, I call and told that I have for tomorrow for my package, that is in the website, and " The Receiver was unavailbily, to sign on the 1st delievery attempt, a 2nd delievery attempt will be made and time was 2:19 p.m. The ups delievery Is the slowest of all. I will file a consumer affair compliant about this services.

I worked for UPS for three years, two and half as a supervisor (Upstate New York). They break every labor law imaginable. I had to file a sexual harassment suit when my boss called me on a vacation week. 3 times in 24 hours, two of which were at 1am and 3am and he called me a "f-in cu*t". They have such uneducated package handlers working for them that they don't think anyone knows the law, and that they can treat people like dirt. And it's sad that they get away with it.
They've got so much money to brainwash people with advertising that surprise, it works! Advertising and brainwashing is the name of the game now'a'days. Not laws.
I would NEVER ship or support this company in ANY way.
To prove a point managers would throw dell computers around the warehouse. They would scream that they would f***ing kill employees every single night. They would talk about f***ing females in front of the 10 females in the entire warehouse.
Seriously, it is the grossest company I have ever known of.
If any employee brought in a camera, or if anyone actually did a real audit of UPS in upstate NY, they would be shut down without a doubt.
I would testify in anyway I could be of assistance.

Oh yeah, and concerning customers. They refused to give out a number. I worked in the office sometimes with clerks, and seriously customers are an annoyance and joke to them.

I agree with everything that is being said about working for UPS. I know a friend of mine who works there and he told me that his supervisor is racist and discriminates against him. No matter how hard he works and how many long grueling hours he works as a driver his employer still treats him like dirt.
Also, they make the drivers work really long hours with low wages and don't pay them overtime for their work. They also have a reputation for yelling at their employees for no reason and have supervisors working their with poor management skills. UPS has a bad reputation with customers
and with their employees. If UPS really cared about their customers they would stop delivering damaged
shipments to their customers.

They do tell you, and even if they didn't, 2 minutes of searching and you woul have found out; it's nobody's fault except your own.

If you knew it was going to rain, why didn't you come up with some way to have the package protected from the rain? UPS simply delivers packages from one point to another; it's not their responsibility to make sure that your package is protected AFTER they have delivered it because you're too lazy to come up with a solution yourself. Were they suppose to break in to your house to make sure it was inside when they left? The fault is with you and the people who packaged your item for delivery (in other words, who you bought it from), not UPS.

ups took away a parcel without sending me a ticket to attach then 3 months later a demand notice was sent to me for over twice the cost of the parcel. I had to get a bank statement to prove my payment to these people or leave my self open to a civil action.

Transglobal were as much to blame as they are part of UPS and took my on-line payment niether party admitted they were to blame .
They should go back to the States I know the Americans would run it
better as they always complain about hotel services

I ordered online a few books from a company in the States and the delivery was made by UPS. UPS incorrectly classified the books as autoparts and I was required to pay a brokerage fee of $60+ dollars and the Canadian taxes. I complained to UPS and they admitted their fault and refunded the overpaid taxes but not the brokerage fees. It turned out that I have to pay $60 brokerage fee on top of the $240 worth of books. I have never been in that situation when I order books from the States. It was purely UPS fault. I will never use them and avoid any online companies that use UPS. I find US Mail much better.