Vons reviews and complaints 1
View all 680 complaintsVons - Store #2176 4.39pm cashier Miksyla Digital coupons not working And customer service was outrageous
I went to Store #2176 on Chapman in Garden Grove CA at 4.39pm the cashier Miksyla.
I had the checker scan my QR member code. I have the following issue just about every time I use the digital coupons. It might be everytime as I don't always catch it
I noticed right away that one of the digital coupons didn't come off. So checker refunded and rerung them using my QR.
At home I realized that none of the coupons worked. I was cheated out of $23.13. I went back to the store with a spreadsheet & requested the person in charge. They didn't want to but finally called Steve. Steve was in a bad mood shut me down & told me he wouldn't give me a refund as he didn't know if the coupons were clipped at time of sale. In other words, nastily calling me a bold-faced liar. I asked his name and he said he was Steve and then I asked his position and he said checker that he was not the PIC
I’m very upset on how I was treated. I’ve worked in this field and never would I have treated a customer so nastily.
Desired outcome: I want you to give me $23.13 money owed from the coupons. And I want Steve to be at least be retrained on how to treat customers. If I treated a customer as he did. I would have gotten a verbal if not a writeup.
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