Menu
For Business Write a review File a complaint
CB Department Stores Saks Fifth Avenue 611 5th Ave., New York, NY, 10022, US
Saks Fifth Avenue company logo
Saks Fifth Avenue
reviews & complaints
Saks Fifth Avenue company logo

Saks Fifth Avenue

611 5th Ave., New York, NY, 10022, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
10:00 am - 8:30 pm
Tue
10:00 am - 8:30 pm
Wed
10:00 am - 8:30 pm
Thu
10:00 am - 8:30 pm
Fri
10:00 am - 8:30 pm
Sat
10:00 am - 8:30 pm
Sun
11:00 am - 7:00 pm
ComplaintsBoard
A
10:36 am EST

Saks Fifth Avenue - Michael Aram

Ordered an item online, realized I entered the wrong address (Ordered more than one item going to two addresses - one was a gift). Called customer service to change address and was told that could not be done, however, the agent said they could cancel that portion of the order and I could reorder. I requested and confirmed that it was indeed cancelled and I would see this in the system in 24 hrs. Two days later, no cancellation was evident. Called customer service to ask again and they said there was nothing they could do about it. No one even contacted me to let me know! Not even an email that there was a continued issue. I was curtly informed the item was being shipped from a 3rd party and it was no longer their responsibility! I ordered from Saks. Not Michael Aram. The agent couldn't have been more removed from the responsibility that the order did not cancel even with the notation that I had called and confirmed. No offer to correct the problem either. I don't know what happened to the Saks of my youth. If I go to the store, everyone is great. Call customer service, and this is a consistent pattern, about a problem they are of no help nor do they even appear to try. The item is now going to an address in which I can not retrieve the item. Upon informing the agent she asked if "I had a friend who could". Really? Gee - I didn't think of that. Sigh. The cost-cutting measures they are taking by outsourcing their call center is going to cost cut them out of business. They should enable their customer service staff to effect change and solve issues. BTW - I spend ~$5000 to $10K a year at Saks. I guess that is not appreciated. And to conclude, I asked the supervisor at the call center to try contacting the vendor again and please email me ASAP. She said "No". They have no way of doing that. She said "No" twice. Guess that is their favorite word.

Read full review of Saks Fifth Avenue
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.