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uShip Complaints 55

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9:56 am EST

uShip they started asking for more money.

We went on Uship Delivery Service website that state that they deliver dogs. My husband and I went to pay the money at western union and, they said they bring the dog to our door step. Then when it came down to getting the dog they started asking for more money.

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12:58 am EST

uShip didn't ship the puppy

I wanted to buy English Bulldog for my girlfriend and surfing on the internet I found out a woman who was selling a puppy for free. She told I have to pay money for shipping to Uship Pets Flight. I paid them twice and they are still asking me for more money.

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midge87
Seattle, US
Feb 01, 2013 3:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Because it's a scam... There's no such place as UShip pets, it's a well known scam along the same vain as "Your great great uncle you don't know died and left you millions of dollars, if you send us a thousand dollars for the paperwork we'll get that money straight to you".

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5:27 am EDT

uShip don't use this company

Purchased dog from a guy I found on craigslist and he told that dog is already on its way via Ushippets Courier Worldwide. I waited for a week but nothing has arrived and once I contacted this shipping company they told me that no such order is registered with them.

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5:46 pm EST
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uShip a&e network

We would like to have any consumer that has been frauded by uship or it's bidders call and request to talk to the producer's of the show "shipping wars", a&e corp. Office phone number is [protected] let them know you would like to talk to david mckillop or elaine frontain, neil a. Cohen and tell these producer's about all the fraud on uship and that about 85% od there directory for auto hauler are company's with out operating authority (Mc number) and no insurance to haul ideams for hirer, below is the time this show will air on a&e
10-episode half-hour series follows teams of independent shippers bidding for the chance to transport the unshippable
Premieres tuesday, january 10 at 9pm and 9:30pm et/pt
A&e presents the new original real-life series "shipping wars," which follows six independent shippers who have discovered that fortunes could be made transporting items that traditional carriers won't touch. The 10-episode half-hour series begins with back-to-back episodes tuesday, january 10 at 9pm and 9:30pm et/pt.

Each episode of "shipping wars" dives into the cutthroat world of these heavy-duty movers as they battle for the chance to transport the unshippable. The competition begins with uship, the world’s largest online auction house for independent truckers. Every day, thousands of shipments are put up for auction. The battle is fierce as the movers have only minutes to bid, and the lowest bidder gets the load.
A&e need's to know about uship and there lies.

Thank you

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7:19 pm EST
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uShip scams & misleading info

We like to share our complaint about USHIP.com, this is not a transport company, they are directory where your ideams are bided on by trucking company's, Most of the trucking company's on USHIP have no business license to transport anything and they still are able to because of USHIP.com website this website does not check or keep up with the company's on there site as far as if they are legal trucking company's and Trotter Auto Transport guarante's that, About 85% of the bider's are not legal trucking company's, Thats right 85% of these company's are operating illegally, No commercial insurance no operating authority (mc number) .
Uship's ads state up to 80% saving on auto transport, this is the biggest lie and scam I have ever seen. Uship charge's 20-22% on top on the bid's you receive be e-mail this is how they make there money, So if a vehicle shiped from Florida to so. california cost about $1000.00 dollars and this is not counting the 22% that uship will add to that price, how would you save 80% on auto transport because that mean's the vehicle would ship for $200 dollars and that would never happen, there is not a trucking company in the U.S. that would be able to make that happen.
All consumer please take the time for your safety to look at these trucking company's, There company name will be on the bid you receive by e-mail from USHIP all you have to do is type in WWW. plus there business name and do not forget the .COM at the end, If the trucking company is legal they will have a website and on there website will be there MC number and you should be able to click on that number to check and see if it's a legal company. If you go to our website www.trotterautotransport.com you will see our MC number on the home page or just call us we will give you a free quote and look up any auto transport company for you and let you no if they are a legal company. Are office number is [protected] . Thank you and be safe.

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4:39 pm EST
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uShip scamed or mislead

We at trotter auto transport would like you to e-mail us if you have had problems with carriers (Trucking company's) on uship and the name of the company. We are working with the feredral motor carrier safety administration on a complaint that we will be filing against uship for not verifying there carrier's insurance, bond's or mc numbers, all trucking company must have all of those thing to be transport freight in the u. S., it's the law and uship does not check any of the company's that bid on your loads or ideams. Uship does have a mc number verification option for the carrier's to do if they what but it is not mandatory for these company's on uship to do it. I have filled out uship's profile form on there website and have started a company under my 15 year old sons name and a old mc number that is no longer active and the account when thur and if I wanted to I could start bidding on loads right now. This is very unsafe website not knowing if the company you accepted is licensed, insured, bonded or even has operating authority (Mc number). If a truck is hauling your vehicle or ideams that you put on uship and they do not have the following; commercial insurance or bonded or a mc number these truck's have to go thur the scale's that all of us see on the highways, and if they do not have those thing to prove they are a legal trucking company the state police (Highway patrol) can and will inpounded that truck and all of what he is hauling and it could take several days even weeks for you to get your vehicle back or ideams that where on that truck.

Thank you
Trotter auto transport
E-mail address: [protected]@hotmail.com
Website: www, trotterautotransport.com

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leeniem
Bay City, US
May 30, 2013 10:52 pm EDT

uship paired me with auto transporters nationwide, who clearly claimed pickup within 7 days, delivery in another 3 days, email immediately upon assignment of driver, 24 hr notice from driver prior to pickup to arrange time and place for meeting for pickup, than 24hr notice of delivery. the company owner, who claimed to be an employee started stalling after a week, then when confronted about ads and emails implying the above, i found my virtual signature says i was aware all the above promises are merely expectations. they offer lowest price, quickest service, all for the bid. once they had my $179 deposit, i was out because that profit they keep, legally, service or no service, and often no service because some bids are so low drivers will not accept.

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9:05 pm EST
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We at trotter auto transport right on this complaint board to try and help consumer's understand that uship is not a transport company, they are not bonded or carry insurance to protect you vehicle or any other idem's you have shipped thur there website. Uship is a directory for trucking company's to bid on your loads so you can find a transport company...

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4:13 pm EDT
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uShip bad business

IRON solutions, inc may be a good company but for all of us that have had bad experience with uship should call this company warn them about the fraud and all the other complaints we have had with uship, The name and number to contact at IRON Solution, ins is at the buttom of this letter.

IRON Solutions, Inc. announced an alliance with uShip, Inc. to integrate uShip.com services inside the popular IRON Search website. IRON Solutions’ IRON Search.com is the leading North American portal for remarketing used equipment online. Equipment buyers can search for equipment or have listings emailed directly to them, while sellers can post equipment listings with photos, videos and complete IRON Guides® specifications, as well as manage used equipment remarketing from a single console. In the past year, IRON Search delivered nearly 200, 000 leads to dealers resulting in over $2 billion in reported equipment sales.

IRON Search users can now quickly find specialized equipment transporters through uShip, a web-based shipping marketplace where buyers and sellers simply list equipment they need shipped and carriers compete to win business. The uShip service can drive down delivery costs for IRONsearch.com users by an average of 30 to 40 percent.

"Clearly, equipment buying is not just happening locally anymore, ” said Matt Chasen, CEO and founder of uShip. “With online equipment sales leveling the playing field, it’s critical for buyers and sellers to compete by keeping shipping costs down on both sides of the transaction.”

David Greenberg, President of IRON Search for IRON Solutions states, “We are pleased to offer IRON Search customers the opportunity to source quality equipment transportation resources through a trusted online transportation provider like uShip.com. Our goal is to provide highly valued services to our customers. This alliance makes shipping easy and cost effective for our equipment buyers and sellers on IRONsearch.com, ” Greenberg adds.

About uShip, Inc.

uShip helps relieve the stress and high cost of moving hard-to-ship items, such as cars, furniture, pianos, boats, freight/haulage, heavy equipment, and more. As the first and largest online transport marketplace, uShip connects people and businesses with feedback-rated transporters. Carriers place competitive bids to win business, often filling extra space in their trucks and saving customers an average of 50 percent. The uShip marketplace has attracted $150 million in business transactions, one million listings and 170, 000 service providers. Launched in 2004, uShip operates globally with localized functionality in the United States, Canada, United Kingdom, Germany, European Union and Australia.

About IRON Solutions, Inc.

IRON Solutions, Inc., http://www.ironsolutions.com, is the leading source of used and new equipment information and customer and equipment lifecycle management services for the agricultural, industrial and outdoor power equipment industries.

IRON Solutions publishes the Official Guide for farm equipment, the Outdoor Power Equipment Official Guide and the IRON Search Buyers Guide for Farm Equipment. IRON Solutions’ IRON World™ services include IRON GUIDES®, IRON HQ®, Enterprise xSellerator™, IRON BUYER-NET™, IRON BUILDER®, IRON IGNITER™ and IRON SEARCH®.

The company’s equipment marketing web sites, http://www.ironsearch.com and http://www.equipmentconnector.com, provide a global digital marketplace for buyers and sellers of used equipment as well as a targeted audience for agricultural, construction and heartland advertisers. IRON also provides Used Express / JD Max services and powers John Deere’s eValuator system, used exclusively by John Deere dealers across North America. Since 1947, IRON Solutions has been the industry leader in Equipment Market Intelligence™ providing services to leading financial, government, OEM and dealer organizations including, Deere & Company, Case IH, New Holland, AGCO, Kubota, Agricredit Acceptance, CNH Capital and USDA.

# # #

Katherine Michael
IRON Solutions
[protected]

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2:40 pm EDT
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uShip illegal/scam activities

I first must be fair and give the terms and conditions first paragrph coppied off the site today.10/8/2011

uShip is a Neutral Venue. uShip is not a Transportation Service Provider (TSP), freight forwarder or broker. Our site acts as a venue where shipping customers and TSPs can meet and enter into agreements. We are not involved in the actual transaction between shipping customers and TSPs. As a result, we have no control over the quality, safety, or legal aspects of the transactions that take place on our website. uShip does not prequalify or validate the claims of TSPs including with respect to their licensure, insurance and registration. We and our website function solely as a neutral venue and digital clearinghouse where two parties may agree on a price for a particular type of service. We are the neutral venue for this connection between you and other members. We do not provide any endorsement for you or your services, you acknowledge and agree that we do not provide the services and we are not in any way responsible for assisting you in any manner with your provision of the services. We cannot and will not guarantee the ability of members to complete payment for any of the provided services. Furthermore, due to the difficulty of individual authentication, especially on the Internet, we cannot and will not in any manner verify or confirm the identity or ability of members to pay for the provided services. You acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the services are not provided by us and are specifically and solely between you and the other member. Because we are not involved in the actual transaction between shipping customers and TSPs, we have no control over the accuracy of listings, the ability of TSPs to transport items, or the ability of shipping customers to send items. We cannot ensure that a shipping customer or TSP will actually complete a shipment.

I put this here to explin the major discrepencies in this. First of all they are not a neutral venue they faver the shipper not the transporters by giving them low ball costs to ship. They say "

uShip is not a Transportation Service Provider (TSP), freight forwarder or broker" how eer they now take payment from the shipper and hold it until delivery is made and do not pay the transporter for up to four days. That is a direct contradiction of their own policy,

On their site transporters can list their own terms and conditions like COD, no check, ect. Now uship says if you do not follow this new ram it down your throat idea they will kick you off or if you ask for the money from them up front they will kick you off their site. They not only handel your money without a contract like legal brokers have they also charge the truckers an additional admin fee". When confronted with this conflict of interest as being illegal to hold transporters money and charge an additional fee the response is it is illegal to do that but not to change policy inwich you must aggree or be kicked off site:. Even if your terms and conditions are clearly posted on yuor uship profile, .I doubt they have a brokers lic anyway but I know of several cases they have no signed contact to hold carriers money, . If you tell the shipper how much uship carges or mention fees you get kicked off too:.

I know this is lenthly but think it is worth pointing out/. Truckers be ware and if they are going to continue this practice legal brokers don't even charge the percentage uship does!. Better off going to them!.

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9:24 am EDT
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uShip everything

This company is a fraud. They don't vet any of their suppliers and continuously mislead you. I paid them 1, 600 to have one of their shippers move my boat. No showby the shipper, no contact, no nothing. Uship offered to give me a credit if I booked another shipper within a year. Huh? They would have made 35.00 on this deal and now their hoping to steal 1, 550 from me. Why would anyone do business with these crooks?

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Freightcenter-scam
tampa, US
Sep 19, 2011 5:51 pm EDT

go to www.scamship.com. You will see this is nothing but lip service from a scam site. They remove these posts from their forums and have this new "Ponzi" payment scheme going on now. they are being investigated right now and will probably be shut down sooner than later

jamiuship
jamiuship
Austin, US
Sep 12, 2011 11:57 pm EDT

Hi Bill,

Our policy is to automatically credit your uShip account in the event of a cancellation because many customers re-book through the site, and this makes for a more seamless transaction. Our intention is definitely not to keep your money if you will not be able to complete a shipment with uShip Service Provider. Please contact us at tickets@uship.com if you need a refund and we're happy to get that processed for you!

Best,
Jami with uShip

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11:23 pm EDT
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uShip fraud

WOW more crazy story's from are e-mail list;
Well my story started with an ad about. Puppy I was so happy do find one so I emailed the website and than I started to contact a lady about the ad she told me you need first to pay 700AED to get your puppy and i will be getting an email from the delivery agency so
I asked my friends about this website and the Uship delievery agaency and told me to be aware so I sent her this that I felt they were scamming and I won't pay until I receive the puppy she told me pay half and you will pay the rest when you receive the puppy and in any minute i will receive an email confirmation about my delivery and such so I said ok and than I emailed them at the same time that I don't want the puppy anymore she ignored the email ... they called me and asked when would I be transferring the money and than I didn't respond to her email so she sent me am email saying she will sue me for puppy abuse because I didnt send the money and that she took the puppy and left him at the delivery agency when I respond saying that I already said I don't want to go through this she said will am sorry but the delivery agency will be taking you to court and sew you for puppy abuse which is weird because I didn't receive the puppy in my country nor to my house I emailed saying that I contact the uship real branch in USA and that they don't have a branch in camroon she kept saying that she also was sued by this company because of a puppy issue and she had to pay more money than she should the email confirmation had all the Uship information and also applying that I personally wire the money through westernunion
And that they are based the camroon's which when I searched the real Uship had 2 branches one in USA and one in UK

Great customer service once again from uship.

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Update by Lonnie Trotter
Aug 31, 2011 7:27 pm EDT

We have received so meany e-mails based on the complaint that Trotter Auto Transport.com has posted and we are going to share one with you, This is the wife of the transport company that is a member of uship and her story;

In August, 2008 I discovered that James Randolph Helmes was operating a shipping scam/auto theft operation through the website USHIP.COM. Upon reading the feedback on his account and contacting customers/shippers I discovered he had stolen many vehicles that were being hidden in storage facilities in various states. I then contacted the auto theft detectives in East Baton Rouge Parish who then issued warrants for the arrest of James and his brother John Ronald Helmes for wire fraud/four counts and unauthorized use of a vehicle/four counts. At this time only one charge for unauthorized use of a vehicle remains for each of the Helmes' brothers. James' wife Dana Mcanelly Helmes who is listed as the owner of the two companies they operated under, Baton Rouge Shipping Solutions and Baton Rouge Transport Solutions, was never charged for these crimes. She committed wire fraud by signing paypal receipts for money and vehicles they never delivered. They only finally conned another driver to pick up many vehicles they hid in their own yard after they realized warrants were issued for them. The driver was conned into picking them up and paying for storage fees and was never compensated for any of the money that came out of his own pocket. The USHIP account they operated under is TRANSPORTBR. The Helmes' were paid to transport the antique motorcycle from Pearland, TX to Pittsburg, PA but they chose to steal it instead then when they realized the authorities were onto them they abandoned it in a field with many other stolen vehicles behind Oneill Storage Facility in Baton Rouge, LA. The motor and body were damaged by the elements and he then had to pay several more thousand dollars to repair it. Many people finally learned were their vehicles were and had to pick them up at Oneill Storage at their own extra expense. James Helmes is a career con-artist who has been defrauding innocent hard working people for the last twenty five years by committing contractors fraud, stealing from his employers, writing many thousands of dollars worth of worthless checks, taking merchandise from business owners on credit and never paying them a dime, he owes his four daughters that he abandoned as small children over $60, 000 in back child support, for which nothing is being done. He just abandoned two more small children by his secod wife. Bringing to a total of six children he refuses to support or love. These are just some of his crimes. I could never begin to know everything he has done in his despicable life as a criminal and thief. He is now in custody after being a fugitive from the law for several years. He is awaiting sentencing for Hurricane Katrina fraud charges after he stole money from homeowners who paid him to repair their homes. He stole the money and never made any repairs on their homes. The Attorney Generals in both Louisiana and Mississippi have charges against him for the Katrina fraud and at least $23, 000 in worthless checks. I'm sure there are other charges that I am not aware of yet. I am waiting to hear from his probation officer what the outcome of all this will be. Hopefully many years in the worst, nastiest, most disgusting prison cell they can find. This is what this sub-human piece of garbage deserves. Adding insult to injury as if they hadn't already put us through enough his wife posted on the internet that I was still married to him and was responsible for the shipping scam/auto theft ring they ran together and posted my name and home phone # for anyone they scammed to contact me to get their money back or file charges against me. This is the wife who opened a bar with him in Baton Rouge and three weeks after they opened they told their employees that they were robbed in the middle of the night and they could not make payroll. The police could never prove or disprove this made up story so they got away with it. They make up awful lies about the people they scam and make threats of retaliation if anyone tries to bring them to justice for their many crimes. His wife is still operating a karaoke business with equipment they stole from an accoustical supply house in Baton Rouge. They are the worst of the worst. I hope they get what is coming to them. They deserve no leniency for what they have done. Please keep me informed of your progress in getting this story told as it deserves to be so the good people of this country can stop being scammed with the help of uship.com. Polly Bourke

This company's name is still on uship in there directory, Uship does not remove these company so that way they can show big numbers to there investor's and the consumer. Remember this story this could be you next. USHIP IS A FRAUD THEY ARE NOT A TRANSPORT COMPANY. Please tell your story's to us at trotterautotransport@hotmail.com. All these story's and phone number's are being tuned over to the attorney general's office in austin, tx

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Fludd
Florence, US
Jun 01, 2011 1:49 am EDT

Booked through uShip for Frazier Transport of Philadelphia, Pa. to pick up a F350 and deliver it to SC. Paid uShip deposit and then half of the balance to Frazier Transport. Frazier never picked up my truck. I incurred storage fees of $10 per day. uShip let him cancel the contract with no penalties or reimbursements for the expenses incurred. I will never use uShip again.

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9:11 pm EDT
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uShip fraud warning's

As you know Trotter Auto Transport.com has been receiving thousands of e-mails and we are taking the one's we fill the consumer's who are thing about using USHIP should read, Here is another customer that picked a transport company off of USHIP, Here is there story;

I accepted a bid from KNOWSBIKES (JAMES TAYLOR WELTY) on uship to have my bike shipped from my home in Florida to where I was working in St Louis, MO. He contacted me a few days later to arrange pickup. The entire experience was a huge hassle. There were several things promised that never happened. He said the bike would be shipped on an enclosed trailer and it was picked up on an open trailer. There was also major problems with the pickup. I had to pay my dog sitter to go to the house 3 seperate times to let him in. Finally on the third time he showed up. Looking back I wish I would have killed the deal after the first problem. Once the bike was picked up I was given the run around again. He called me about 4 hours prior to delivery and offered to cancel the transaction on Uship that way I could get my deposit refunded. I informed at the time that it was not something I was willing to do. I refused to cancel the because I hoped that if anything happened to the bike I wold have some recourse with Uship. I am assuming this is why he wanted to cancel the transaction that way I could not leave negative feedback for him on USHIP. I am certain he has done this several times. Finally the bike was delivered AT Night 3 days after the original promised delivery date. When he knocked on the door he appeared to be in a huge rush. Which I thought was weird. He immediately demanded the cash. I asked to see the bike first. I went out to the trailer and checked it out as I was being rushed the entire time by Taylor. I didnt notice any damage at the time. Before he took the bike off the trailer he demanded I give him the cash. The trailer was parked in the street with very low light. As Taylor unloaded the bike the chin spoiler got caught up on the trailer and it cracked it. Once the bike was pushed up near the house I noticed the rear fender was damaged as well. It looked like he backed the bike into something. He immediatley began to deny and said the damage was already there. He had some elaborate story that there was a bunch of boxes piled on the bike in my garage. Which was very untrue. He also said a neighbor kid came over and said "It looks like the garage door hit that. His story has changed several times throughout this ordeal. I have spoke with my dog sitter and she informed me that she stayed until they pulled away and there was no one else outside at the time. This bike had less that 400 miles on it at the time and was in pristine condition. I called the police. The officer showed up and said there is nothing he could do because it was a civil matter. Taylor promised me a picture of the damaged bike clearly sitting in my garage. Which would prove his innocence for the rear fender. I did recieve a photo a few days later but it was taken 1" from the damage and there is no way you could tell where the bike was located when the pic was taken. I have made numerous attempts to contact Taylor to resolve this issue. I have gotten no response. I have also sent numerous emails to Uship customer service. All they keep telling me is I have to take it up with the service provider (Taylor). I have googled Taylor and there are many other complaints about him. I have even found a mugshot online. I sent all this information to Uship and they continue to allow him to operate under their name. So here I am now with $1600 in damage done to my motorcycle. Some of it was auctually done right in front of me. Nobody will take any responsibility and to even put more salt in the wound Taylor is still doing business like normal. I cannot belive USHIP would allow a criminal like this to continue to operate under their name.

This is Knowsbikes Information

James Taylor Welty
1033 Alta DR
Holly Hill, FL 32117

DOB 8-8-49

DL# w430458492880

Remember USHIP is not a transport company and make sure you read all the story's we have posted on here about USHIP's customer and how USHIP did nothing to help these customer's with the problem's from there own website, USHIP is a transport fraud site collecting thousand's of dollars from the consumer's and in return you get a phone number & e-mail address from USHIP and that is all.

If you have a story that you would like to share with us please e-mail your story to "[protected]@hotmail.com" please send us this story and how USHIP was involved. Thank you

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anotheruship scam !!!
CA
May 04, 2013 10:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am one of the victims of uship please (like the wasy I did) write a complaint letter and open a file by visiting this site, this is the best place to complain about that company and get your money back.
http://www.bbb.org/central-texas/business-reviews/internet-services/uship-inc-in-austin-tx-90006779/

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We have been on Uship this week opening fake transport company's just to prove that uship does not verify MC number's, D.O.T number nothing we opened this company under a 15 year olds name, This i really did not think it would work ...well no problem its up and running and the best part is we filmed the footage of this and how easy it was. USHIP is a scam...

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We are writing about the scams on "uship.com", uship is scamming investors with fake financial records and claims of false number in there truck company directory, they state there is 215.881 thousand company on there and just in there auto transport directory they cliam 32175 active company's witch there is only 525 active company's with feedback from...

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uShip payment scams

Uship 's new payment program is a scam for new investor's, this is to show high intake of revonews to make loan officer's or investors to beleive that uship is making all this money. Matt chasen (official rep) the founder of uship has him and he's crew of people sitting around woundering how they can get more money out of the consumer and give them nothing in return. Matt chasen is needing money, I received a e-mail over the weekend from a exemployee of uship showing me doc's of a loan matt chasen applied for the first of this year in the amount of 4million dollars and only received just under 2 million dollars from privite investors, the expmployee stated to me that he was glad someone was turning them in and that he left because of all the scams going on at uship. Dear consumer's uship is not a transport company they are a wesite where the consumer post a vehicle (S) to be transported by transport company witch are the company you the consumer receive bid's from, now I have been in this trade of shipping vehicle's for over 15 years and the fastest way of shipping vehicle's is c. O. D's, now with uship's new "safe pay" program that is now no longer, we have filed a complaint with the attorney generals office and with federal trade comm. It has been made very clear to me from these agency's that uship is violating every transport company's term &condition on this website, what uship does not get is that the consumer is on uship's website looking for a transport company to move there vehicle (S) now once you accepted a bid from a transport company you are now there customers and you have to by law understand there terms & conditions of how that company operate's it's business of transporting vehicle or freight, uship once again is not a transport company and doe's not have a mc number to transport anything you the consumer are paying 22% on top of the bid's you are receiving to get a phone number & e-mail contact thats all, if anything go's wrong uship does nothing because they are not the responsible party your shipping company is. Now we where suspeneded for not accetping one of these new "safe pay" loads and we have opened 5 new business profile's on uship in the last week just to prove that uship does not check out the company's that are bidding on uship's website. If you what to go around uship and save a lot of money just google the transporter's company name and more then likely they will have a website with there phone number on it or just call us at [protected] or go to are website ; http://wwwtrotterautotransport.com. Thank you please be carefull lot of scams on uship.

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11:30 pm EDT
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uShip comsumer fraud alert

Uship is a consumer scam, They are not bonded nor do they have MC number and they do not check the company's they are on there website bidding on vehicle's, Be very carefull of uship and if you do use them read the terms and condition of the company they you are going to pick, 99.9 % of them do not accepted there new scam witch is "SAFE PAY" this is a scam you have a choice to not accept this when accepting a bid, Pay your transport company not Uship, Uship is doing this to have false banking statement to show investors, Remember Uship charges over 20% on top of the "TRANSPOTERS" bid and all you the consumer get out of that is a phone number and a e-mail address That's all. All thee bids you receive on uship you have there company names just google them and more likely that company will have a website and you can call them direct and be blowen away on how much cheaper the price will be them what you receivered thur Uship. We have turned in Uship for there business practies this week [protected]) to the Attorney General office in witch they have sent us all the paper work for this complain and we will be fax's it to several different company's that bid on Uship as they have already stated they would add there complains they have with Uship plus sign on are"s. If you have had problem with Uship please e-mail those in writing to [protected]@hotmail.com Please include a contact number and your full name, we have already just in two days received hundreds of complains, Please keep them coming we will be turing these over to attorney generals office with are at the same time and we will be showing a lot of these to DATELINE NBC as they are going to Interveiw me about this growing problem. Thank you, Trotter Auto Transport.com

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Freightcenter-scam
tampa, US
Aug 22, 2011 9:34 pm EDT

I feel your pain. Literally. Matt has tried to sue me, defame me and many other crazy, childish actions that he feels he can create. It is great to hear the traction this has received in such a short time and I look forward to getting a call from dateline NBC about uship so I can give them my perception of how they have treated me over the years and the documentation I have compiled about the scams and illegal activity. Don't forget to let them know about Benchmark and their Board of directors, Mickey Millsap and how he stepped down after the barrage on "ask Mickey" from pissed off TSP's and the mental issue Matt Chasen has.

Great talking to you and hopefully someone can supply a bunch of links to support your case on this page for great reading

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9:02 pm EDT
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uShip uship scam

Trotter Auto Transport.com has been bidding on vehicle from uship for over 2 years now and we have seen some of the worst service and customer service by uship ever. Just remember U the consumer are paying uship 20% above are bid to get are phone number and e-mail address, Thats all you are getting out of uship, this is a big scam. I will tell you how to get around uship, Post your vehicle (s) on uship and the bidders names will come to you as they bid on your vehicle, Now just take that business and GOOGLE it and 90% of the time they will have website with there phone number on it, Now we at www.trotterautotransport.com have received meany phone call this way and when we tell the customer how much we bidded on there vehicle they are blown away on how much cheaper it was to call us direct, sometimes by as much as $200.00 dollars. Uship now is offering a new payed program, When you accepted a bid on uship the customer can pay the hole amount of the bid to uship and uship will not release the money to the company transporting your vehicle until it is delivered and the customer go's back to uship and state's it's been delivered, Sound's great right well this is not great program. 99% of all transport's are done by c.o.d.'s so the problem is with out the transport company dealing with the customer directly with the transport charge's we will not be able to transport your vehicle by c.o.d's no more witch will result in vehicle's not being transported in the timely matter that the transporters do this in. We at Trotter Auto Transport it is in are Term and condition on uship and are website that c.o.d.'s is are contract with the customer. Now today [protected] we received a e-mail that if we do not change are terms and condition and or cancel any order's accepted by a customer on uship they will suspend are account with uship so we can not bid on vehicle. Why is uship doing it this way, So then you accepted a bid you will think that's what you are paying for and you will not see how much uship is charging on top of are bids. just no if you have a insurnce claim uship does not help you with that only your transport company so stop getting suckered in by uship and there very high charges and THEY ARE NOT A TRANSPORT COMPANY.

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EX USHIP CARRIER
Deer River, US
Apr 10, 2012 8:20 pm EDT

I agree with most of the complaints that are coming in about Uship for the most part we have had some very good customers from Uship. BUT Uship is NOT for the carriers they back the people shipping the item and NOT the shippers that give them 100's of dollars per week with booked loads. Being shippers we have to carry insurance on everything we haul we have costs as well but we are the fall guys for Uship for sure. In the past 31 days we have booked 21 loads and we have collected $15, 000 dollars from customers. Now for the break down on the average we have paid 23% to Uship in booking fee's well we haven't the customer's have had this added to their billing which they have been lead to believe it's a Booking Deposit. But the carrier never see's one thin dime of that money it's paid direct to Uship. We have had issues and gone to Uship for support or backing and been slapped in the face and had our account put on hold. Out of the money we have collect we have only put into our business $3, 247.60 this is for 21 booked loads one month total profit. Now here's what Uship has put in their bank account on our 21 booked loads $7329.80 ! Uship is in it for Uship and they double dip the customer and the carrier takes the fall customer gets mad for some reason and Uship passes the blame onto the carrier who has to do all the explaining to the customer. Carriers aren't allowed to work out details we are limited as to what we can say and if we say something Uship don't like we get flagged and accounts get suspended. If we bid something at $900 Uship adds 15% to 25% to the bid and the customer sees a bid for the $900 plus the added so the bid from the carrier would read $1125 which the customer has to pay the $225 which they call a booking deposit which leads the customer to believe the carrier has received the $225 which we haven't gotten. If a shipment goes south and can't be worked out then then the customer asks for a refund of this money from the carrier which in turn we have to direct them to Uship as we haven't gotten their money. So Uship slaps the carrier with what is called a cancellation and if you get 3 of these your account is suspended and your not able to us Uship until they say it alright. At times a cancellation can't be helped but it don't matter Uship slaps the carrier every time. We drove 900 miles out of our way to get a motorcycle only to show up and be told the customer found cheaper transport. When we contacted Uship they pretty much told us tuff ### we can't force the customer to use your service. We were out the fuel, lodging and meals for 3 days until we could book something else getting us to the next drop point. We were 3 days late picking up an item due to snow storms in Nebraska and Uship emailed us and called us wanting us to get the item picked up straight away. When we told the customer uship we weren't able to drive as interstate 25 was shut down by the state patrol they gave the customer a refund and slapped us with a cancelled shipment and flagged our account and suspended us for 30days. Again we were unable to talk to booked customers and ended up losing 100's of dollars but Uship still collected their money and left us hanging. I would love to see a class action suit started against Uship for their actions... Please if your a Uship customer don't be so fast to shoot the messenger go after Uship first.. Thanks for your time... EX Shipper for uship

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1:45 pm EST

uShip rip off

U-ship is a ripoff. I know I use u-ship to find stuff to haul w/my pick-up and vehicles to drive for people to try to make some $

First of all the people running u-ship use deceptive practices both w/shippers and tsp's.

Next they do not care about an honest person trying to make a buck. All they care about how much money they can put in matt chasen's (The founder) pocket. They charge tsp's that go beyond what they consider a normal cancellation rate extra bid fee's. Just way for them to rip folks off and put extra $ in chasens poicket.

A lot of guy's are bidding rediculously low on stuff and undercutting others who are placing reasonable and fair bid's. Also there shippers who have no idea about how much it really cost's a tranporter in fuel, maintaince and insurance for his truck.

Lastly, when a shipper pays a deposit to u-ship the tsp does not get it though u-ship tells the shipper they do. It goes to cover the tsp's bid fee. U-ship does not tell the shipper that. I've run into quite a few customers who did not know that I don't get the deposit they paid.

It's time for u-ship to stop being so greedy and stop being so quote nuetral and start being honest and fair!

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truck stuck
Milton, US
Jun 26, 2013 11:46 pm EDT

USHIP does not allow the service provider, to disclose the fact that USHIP add a fee to the bid amount. Also we can not post any company contact . The Lister of an item to ship gets charged a fee to list the item, USHIP adds fees to the bid amount, and the shipper pays a fee to receive the balance of funds owed to them. I don't trust the company but it is very hard to find brokers in the boat shipping sector of trucking.I am currently suspended from USHIP for 30 days because a picture of my truck shows the company name and a phone number. USHIP understands, if a customer can call the shipper directly, they would not have any more business. The trucking companies would be able to run the loads at a lesser amount because our bid would not have all the fees tacked on the it. They hold all the card and hold a thumb on the tail of us, so we can not do anything on our own. I hope I am not alone in my opinion about this company, USHP. My name is Alex and I am a service provider in the USHIP directory and I haul boats.

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KEN SNEAD
CHATAM, US
Jun 16, 2012 4:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

u-ship is a scam they charge unreasonable rates for using the site if a customer of a service, provider, makes any type of complaint they freeze my acct. tell the customer its the ser.prov. fault .i have been on location to pic up an item in at at least 4 occasions and customer would not pay half of fee as agreed to, in "bid details", but u-ship puts the blame on me.suspends my access to find other items and raises, my rate for using there site it was almost 30%, at the time i quit working w/them.i urge any one, PROVIDER OR SHIPPER, TO AVOID USHIP AND PAY-PAL, THEY ARE PARTNERS, IN DECEPTION.IM SEEKING AN ATTORNEY TO RECOUP MY MONEY LOST WHICH HAS PUT ME OUT OF BUSSINESS.SINCERELY KEN SNEAD 7101, STRAWBERRY RD.CHATAM VA.24531

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11:15 pm EST

uShip profits off criminals

I hired a shipper with outstanding customer reviews. Trusted uShip's representation as hosting real movers. Result: my things are gone. The mover took off, disappeared. Learned that uShip doesn't even have up to date address for the guy. Doesn't have any other contact info. I'm out $20, 000. Uship: "sorry, we're a neutral third party."

Have others had this happen to them? Send me a note - I'd love to hear about it.

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7:07 pm EST
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uShip western union wire out of country

I am suppose to receive 2 macaws from Washington state and the company called from Maine area code. I have no problem sending shipping cost to a business, however the only payment they will accept is Western Union shipped to a person in Modolva Republic. They don't have a quick claim ID. They claim that the company is being audited and can only accept Money Wire transfers. They speak broken English and over the phone it is constantly broken up like a cell phone going into a tunnel.I have been emailing back and forth for over 4 hours. They're typing keeps getting larger, like I can't see. I emailed everything to the main company to try to straighten this out, so far no response and they don't have a listed telephone number. If they really have the birds they will find a way to accept proper payment even COD.

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samm123
Adelaide, AU
Jul 05, 2011 2:03 am EDT

is there any way at all to get your money back?

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About uShip

Screenshot uShip
uShip is an online shipping marketplace that connects customers with transportation service providers who bid on shipping jobs. The platform is designed to facilitate the shipping of large or bulky items that are typically difficult to transport through conventional methods. This includes items such as vehicles, boats, heavy equipment, furniture, and even pets.

Customers can list their shipping needs on the uShip website, detailing the item's size, weight, and the desired pickup and delivery locations. Transporters then provide quotes for the job, competing for the customer's business. This bidding process can potentially lead to lower shipping costs as carriers aim to fill empty space in their trucks or take on jobs along their existing routes.

uShip offers a range of services to cater to various shipping requirements. These include less-than-truckload (LTL) shipping for smaller shipments, full truckload (FTL) for larger loads, and specialized transport services for unique or high-value items. The platform also provides tools for tracking shipments and managing the shipping process from start to finish.

The company emphasizes safety and reliability, offering a user feedback system where customers can rate and review carriers after a job is completed. This feedback system is intended to help users make informed decisions when selecting a transporter.

uShip operates primarily in the United States but also offers its services internationally, facilitating global shipping needs. The platform is designed to be user-friendly, aiming to simplify the process of finding and booking transport services for both personal and business shipping needs.
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Overview of uShip complaint handling

uShip reviews first appeared on Complaints Board on May 19, 2008. The latest review A Reliable Shipping Solution for Your Needs was posted on Mar 8, 2024. The latest complaint very misleading was resolved on May 04, 2014. uShip has an average consumer rating of 3 stars from 216 reviews. uShip has resolved 24 complaints.
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  1. uShip Contacts

  2. uShip phone numbers
    +1 (800) 698-7447
    +1 (800) 698-7447
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  4. uShip address
    205 Brazos St., Austin, Texas, 78701, United States
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    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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