Venmo
Reviews and Complaints

I have been using allot of the new era pseudo banking apps like Venmo, CashApp, and PayPal recently as a quick way to transfer money between side-work, friends, and family. I have to say that I find Venmo to be the best service available. I have yet to experience any kind of issue or problems with Venmo. A few times I have either found myself or one of family or friends have found themselves in a tight emergency type situation where money was needed on the spot. The other services have let me down which is beyond frustrating especially when it’s an emergency situation when moving money instantly is absolutely impairative. Venmo has yet to fail me in one of these situations. In fact, Venmo has yet to fail me period in any situation! Once I received my debit card linked to my account Venmo completely replaced CashApp, which I hardly use anymore. I find that more people are familiar with Venmo and already set up with the app where as CashApp is new to allot of people. Even my less than app/tech savvy mother already had Venmo before I did. She was the reason I started using your service as one day when CashApp failed us for no reason and without any recourse, she asked me if I had Venmo and after installing it she had transferred the money I needed for my girlfriend’s medicine instantly and without any kind of hassle or wait! This is the perfect example of what I mean when I say that users of these apps can really be counting on sending or receiving funds. My girlfriend needed to purchase her medicine and was waiting for her paycheck that was three days away when my mother offered to help cover the costs. We went to the pharmacy and were in line and everything when the CashApp just wouldn’t work or transfer the funds. It was very embarrassing and stressful as this was for medicine for the woman I love who needs it to stay healthy. Luckily my mother already had Venmo and suggested it and within ten minutes I had downloaded and installed the app, linked one of her cards to the account, and paid for her medicine without any problems or embarrassment.

I really wish I could give you some suggestions to improve your service but there is nothing that comes to mind. Your app is great and the only one I recommend to friends and family interested in new ways to move money quickly and painlessly. I don’t really like how the app makes all your transfers and purchases public for the world or your other friends and family to see, but my girlfriend figured out how to adjust the privacy settings to block this. So again, I really have no complaints or suggestions. Just keep up the good work and thank you for being a reliable way to transfer money especially in times of emergency! Great service I wish I could rate it six stars because I would. Venmo should be considered the gold industry standard when it comes to the new money bank linked apps out there! Thanks Venmo!

This was last summer, I kept the story to myself, though I believe it’s imperative that people are aware of the risks. I used to utilize Venmo for a long time with no issue, when they had created debit cards I was ecstatic! they were marketed as efficient and safer to use. So I used my card while traveling on vacation. Little to my knowledge I overdrafted over filling up gas on a trip because I didn’t check my account to transfer from my savings to checking. Note, I’m pretty well off.

It wasn’t a big deal, simply a $20 debt and a $29 overdraft fee. After all that was my bad for not checking my accounts. The MOMENT I got the notification I transferred my money and paid the debt and fee. But on my way home from Manhattan, Venmo either didn’t receive my funds or knowingly continued to take money from my debit account DAILY. 4 $29 overdraft fees and the initial debt EVERY. DAY. This went on without notification or email just less than a week. Note I wasn’t spending money during this time. I’m very frugal. It wasn’t until I checked my account later that I realized they had taken in total $500+ from my checking account in the form of “debts” and “fees”. I emailed for days with screenshots in the same thread showing my initial paid debt and fee with no response for a week and a half as they continued to charge me (successful charges with no overdrafts I might add) until I called my bank USAA to block their charges.

Every time I called, my calls were dropped. When I finally got a hold of a customer service agent, I was calm and explained the situation and he looked at the charges with no explanation while admitting that I did pay everything off and the continued charges made no sense. So I asked about how to get my now near $700 back, I was told that was impossible. So I asked for a supervisor who extended the same statements and essentially blamed me for the whole situation and hung up on me. When I tried to call back all my calls dropped. So that ended no where. I finally got a reply via email and was assured that none of the month and a half of charges made sense via timelines and screenshots I provided showing the initial overdraft and my immediate pay back. But was once again told there was no way I would ever get ANY of my money paid back. So I canceled the card.

When speaking to my bank, USAA informed me this is has happened to others and they said they’d file a report with the ComplaintsBoard.com on my behalf. My bank refunded the lost money, filed a fraud report and directed me to begin using Zelle which is far safer as it works directly with banking institutions. I’ve never had issues like this before getting than Venmo card and since using Zelle, I have never experienced anything like this again. If anyone is considering this app. I assure you these “debit cards” are not as safe as advertised.

What happened to me was unfortunate, but I was lucky to a very proactive bank, others may not be so lucky. Protect yourselves. Wish I could give them 0 stars.

This company is the worst. I was sent a Venmo request posing as my friend with her exact first and last name and profile picture . The request stated “Spare tire, would not ask but I left my wallet I’ll Venmo you back as soon as I get home! PLEASE, my phone is dying!” So ofc I send the money right away . That is my best friend I would do anything for her. I call her immediately after and she has no idea what I’m talking about . It was a SCAM. Venmo told my friend that what happened was someone what able to use her exact name and picture and pretend to be her and request money from her friends and family because her transactions were public on her profile so you could see who that person normally sends money to . This account was not my friends account but a scammer trying to take advantage of people and steal from them . How was I to know that the account with the exact same name and picture was in fact a fraud looking to take advantage of people ? There’s no way I could have known that . Someone took advantage or my loyalty, my trust, my kindness to steal from me and I really need your company to help me get my money back . There is a global pandemic going on right now , I lost my job I have no money in my bank account. I’m struggling every day and this money is the difference between if I get to feed my family this week or not . If i get to pay my bills or not. This money might not seem like a lot to a multi million dollar company but to me it means everything . It would be very amazing if you could help me get my money back because I didn’t deserve to get scammed and stolen from . I’m a good person and I hate how someone wanted to take advantage of that. I already contacted my bank they said I would have to get my money back through you or it would be gone forever . Please help I’m begging you . This Criminal also stole from my friends mom and roommate by using that exact same Venmo request . The account got away with stealing hundreds of dollars . Venmo already told my friends mom there was nothing they could do and then froze her account when she protested. Which is something I really don’t understand . Your company allowed this is happen and then you do nothing for your customers ? What is from stopping this from ever happening to any one else again and running the exact same con and your company not do anything to stop it or even help your costumers in any way ? I really hope my situation will be different , I’m begging you . I’ve been crying all week about this . I’m so stressed out . I don’t know whose more of a fraud the person who stole from me or this company . Maybe if this goes into the public light someone else might not have to be taken advantage of . With everything happening in the world right now I don’t know how Venmo can live with themselves ? Actually I do , they sleep on the piles and piles of money this company makes by allowing scams to take place and do nothing about it . It’s not hard to do the right thing but Venmo doesn’t care

Bottom line up front: I made an account, used it exactly as intended, was permanently banned from using Venmo forever for no reason. I’m absolutely baffled lol.

So a couple weeks ago I created a Venmo account to share money with my friends for costs from a trip we took. Did all the account setup, linked it to my American Express app’s Send account, and requested money from the friends. Was informed my Venmo account was frozen. Ok. I went through the suggested FAQ steps, and then contacted email support when none of those worked. Was told it would take 7 days to figure out after I provided them my ID. Alright. A week goes by, and support emails me back saying the account was frozen due to soliciting money requests which is against their TOS. They then asked would I still like my account unfrozen. Confused, I asked how I solicited and said yes please unfreeze my account… Next email I’m then informed that due to “concerns” about my account it has been permanently deactivated.

Wut?

Now even more confused, I called their support number two days in a row after my email chains were abruptly ended by their staff saying their decision was final and totally up to their discretion. I’m not disagreeing they can do whatever they want, but I’m definitely gonna call them out when the decision makes zero sense.

Lots of things about this have been baffling, most of all why they asked “hey do you want your account unfrozen?” and then when I replied yes was handed an immediate lifetime ban from the service . With that kind of Bond Villain aura it’s incredible that I perform any financial transactions at all outside Venmo!

Both the (very friendly and as helpful as I’m sure they could be) phone reps told me that as far as they’re aware, I used the app exactly as it’s intended. I told the first rep that the people I requested money from are literally my “friends” on the Venmo app… she added that info to my case and said they’d get back to me. Next day I hear back from two emails that my appeal is denied. I called again and the person today told me to reply again to the threads which I’d already done. We’ll see, but I don’t have much hope .

Given that they have my ID, I’ve verified everything they asked of me, and that I’ve talked to them on the phone and email for two weeks, I’m confused why I’m treated like someone on the run from Interpol and not the regular Joe I am who’s just trying to get a few hundred bucks repaid from my annual college buddy trip to Colorado.

Sans a miracle from someone possessing one iota of common sense in the Venmo accounts department, personal checks via snail mail to and from half a dozen people it is!

Take from my experience what you will

Signed -

The dude who’s gonna have to explain why he can’t Venmo anyone that $5 back that he owes them for the rest of his life bc Venmo staff doesn’t understand their own code base and has labeled him an international criminal extraordinaire, so diabolical and cunning that he calls and e-mails their support line for two weeks about an account he’s proven is in his own name!

When I open Venmo, I see the transaction history of every contact I have ever put in my phones since the beginning of time! Not only who they pay, but who pays them.

It’s one thing for a company to share your personal info with 3rd parties who don’t know you, and build detailed online profiles of you for marketing companies and political organizations, which is bad enough, and quite another to tell every person you have ever known exactly who you pay for what and Vice versa… in a place where that information is publicly available forever. I have never heard of an app or a company that cares less about personal privacy than the people who run Venmo. Since now PayPal owns them, and Venmo has gotten away with it for years, they have very little motivation to change it. I expected better of PayPal. I can not believe that people actually put up with this kind of treatment!

Even if you set your privacy settings to completely private, Venmo still shares your name and who you paid money to, and the names of who sends you money, and for what… they just leave out the actual dollar amount. It’s like a Facebook public social media post for your monetary transactions!

“On June 4, Jenny Clarion paid Carol Derby for Rent and food.”
“On June 5, Kelly Larson paid John Ackerman for car repairs and extras.”

These are examples of what the Venmo opening screen looks like when I log in. I barely know who any of these people are. How is knowing this information good for anyone except a stalker? I certainly don’t want to know about it. Apparently they were both in my contact list from some call in the past.

Everyone you know sees this history when they log in to their own accounts with their own phone numbers! Your exact transactions and the connections to your contacts will be public information online forever.

If you have now, or ever will have an ex-husband or ex-boy or girlfriend, or an ex-employee in your contact list, or someone stalking you online, or someone who wants to steal your identity, and they ever called you and left their name in your voicemail that got into your contact list, their info is in your personal cell phone, and they can and will see your financial history and who you pay or receive money from on a regular basis, in real time.

All of it not ever private again.

Worry about a tax audit even when you haven’t done anything wrong? The IRS regularly gets reports from Venmo on people who get too much money into their personal Venmo accounts. In fact, if you use Venmo to get payments from anyone that total more than $600 per year, Venmo will send the information directly to the irs with the assumption that you owe income taxes on that money, and it will be up to you to prove otherwise. You will get no further notification except a copy of the 1099 they sent in for you, to the IRS, at the end of the year. It will be up to you to explain yourself to the irs.

Take your money elsewhere. This is the worst breech of privacy I’ve ever experienced first hand. Unbelievable. Still worse that people actually put up with it! Shame on you PayPal!

OK so here's the skinny the other day I sent my roommate $700 for rent. Come later to find out that my bank account did not have sufficient enough funds to make the transfer. When I checked my bank account I noticed that the transfer had been kicked back to my account. I then decided to send whatever remaining balance was in my bank account through Venmo so that I could get my rent paid. Without any sort of notification Venmo decided to go ahead and cover the $700 that my bank account was unable to, in good faith. First of all why in anybody's right mind would you go off of good faith when you don't even know the people that you're dealing with? Secondly if something like this happens don't you think that it might be of great importance to notify the individual that the insufficient funds transfer would be made available because Venmo would cover it. So because I decided to send the remaining balance that was in my bank account because I thought that the $700 transfer hadn't gone through Venmo then initiated a $700 withdraw from my account. So to catch you up to speed I am now out $1345! I called Venmo to explain to them what is going on and that's when they proceed to tell me that they went off of good faith and went ahead and sent the $700 to the other recipient without any notification letting me know that this had been done so I possibly could've stopped the other transfer of the $645. So now my bank account is severely overdrawn and when I called Venmo to ask them what needs to be done I was told by the first person that I spoke to you in the morning that as long as the other recipients who received the money send it back through Venmo that my account would clear. Yesterday after my workout I went to check my bank account just to be on the safe side and when I went to go unlock my bank account had been overdrawn by $700. Venmo now had $700 of mine plus $645 plus another $150 I had sent through my Venmo account. When I spoke with customer service they basically pass the buck of blame over to my bank saying that because the $700 withdrawal had been initiated that there was nothing that they could do when I explain to them that I no longer had any money in my account and I didn't know how I was going to get to work or buy groceries for that matter they simply didn't seem to care they were very apologetic but had no solution to my problems that they created. Luckily I called my bank and had them put a stop on the $700 check that Venmo was trying to withdraw. What really frustrates me is that in my venmo account I had a balance of $605 which they were unwilling to take until my Wells Fargo bank account had been cleared. Long story short I do not recommend using a third-party when it comes to sending money to someone there are so many other apps that the banks have created that are so much safer they go directly from your account to the other person's account Venmo sounds like a good idea but at the end of the day not knowing exactly who you're sending your money to is probably not the wisest decision I would honestly think twice before using this app. Please heed my warning's thank you

I wish I could speak more highly of this app, but I have consistently, over 5 (or more) years, been unable to use its functionality. Initially, back when I first used this app, I continually struggled with getting the bank set up (I was not doing anything wrong, it just displayed like it was loading) and never was successful. That time I was not in a hurry or a bind and could wait to send the verification codes and verify my bank account. Still, when I got to the part of the process where I needed to enter the amounts that had been deposited, I could not do so for the never-ending loading that continued to occur.

Fast forward to today, when I needed to use the app again, and again I have more problems with loading and errors. After a while of trying the password I’ve used to log in many times before, it just started displaying the error message “too many attempts.” The “seamless” login to banking is just as difficult as sending money and frankly does not even work right. It really is a shame that in the few (close to five or more, I’m telling you) years I have been using this app, nothing has gotten better and I still am left with a bind and no way to easily send money. I get that it is my fault for not being faithful to the app and keeping it installed and taking time to set it up, but it just really does not seem worth it to me when the “seamless” and “instant” methods of verification do not work.

I will have to say that I have never had trouble receiving money, just linking my account so that I can send the money. Thus, I am forced to believe that everyone is having a far easier time than I am with using the app, and that I may be the sole incompetent person. Transferring money to my bank after receiving it from someone has also been easy, which is why the other parts of the app’s functionality has been a tease. What some people I have used the app with in the past have done is to use a debit card, which is likely easier to link to and is still hard-wired to a bank. Alas, I did not stay in the “learning how to be financially stable” phase for too long and thus moved more quickly to credit cards and I do not carry my debit card. Being as transferring money to your bank after receiving it is really only half of the functionality (especially because Venmo is popular for being able to bail people out and give people ways to lazily pay for various things).

I get that the bind I am in has come on the weekend and it may be more difficult to work through things at this time, but the customer service offerings are pretty slim as well. The office is only open Monday-Friday, 8-5, PACIFIC time (what about us easterners?). These days, it is hard to believe that a company so popular and so well established as Venmo is not offering 24-hour services to people. I guess I will be checking back in another half decade to see if the service has improved with Venmo to see if I can use it properly. Until then I will go about with my financial life as I have been, in a much more planned-out fashion so that I never hope for anything to be done instantly and thus I am never let down as I have continually been with Venmo.

I transferred $22 from my Venmo card to my fiancé’s Venmo card due to my card being lost. I was out of work looking for a job so every penny counted during this time. We did this transaction on a Monday night and used the card at circle k only spending $2.48 and then went to Walmart after and the card was declined. We had to wait until the next morning to call Venmo to find out why this happened bc they were closed so I selected the chat option and was told it’s a systematic error and that I needed to wait awhile to use my card again - why? Why can’t I spend my own $$$? I never could get a clear answer why and just was told systematic error and they could do nothing. I called 1st thing next morning and was told to wait til later in the day then my card would be ok to use and asked why is this happening and was told it was the stores I was trying to use the card at (LOL- whatever) and that everytime I tried to use it it would set me back and would have to wait 24 hours to try again! At this point I look online for reviews and see Venmo (owned by PAYPAL) is full of thousands of negative reviews regarding held funds for 2 days so they could make $ off interest and things. The next day (over 24 hours since last attempt to use the card) we go to Walgreens and spend $11.38 and it went through. We then went to Taco Bell after and it was declined AGAIN! So we call and they want us to email a picture of my fiancé’s drivers license over (WHY?) so we complied and was told absolutely nothing that made any sense as to why the card wasn’t working. Couldn’t get a clear answer for anything so we wait until the next day again. This is now Thursday - my fiancé tries to get gas but paid at the pump and it declined. I knew that would happen but I wasn’t with him at the store when he used It and didn’t know he would try to do that so I was unable to tell him it will try to run for $100. Later that night at 12 Pm we try to use the card - DECLINED! Friday, 4PM We are absolutely broke at this time and the money left on this card it all we have! We needed gas very bad so we go to circle k and go inside and cards declined again! At this point I’m in tears and we call these idiots again and they make us email a pic of the drivers license over ONCE MORE and they tell us Circle K declined it! Yea we know that! All the stores did bc YOUR STUPID VENMO CARD ISNT SHOWING THE SYSTEM WE HAVE MONEY AVAILABLE! We had $8 and some change left! We tried to transfer the money to several cards and it wouldn’t let us I tried to send it to my bank and it had given me the option in the past to send it but it would not be instant but now we can’t do it at all! We call again and ask them to send us a check and they tell us it would be 5-8 WEEKS BEFORE WE WOULD GET IT! Are u kidding me? So finally I signed up for a pay pal card and put in the routing and checking number assigned to that card that was coming to me in the mail and input that info and it accepted so now I’m waiting for my pay pal card to come in which should have $8.51 on it as son as I get it to see if I can actually finally spend my own money! DO NOT USE THIS CARD OR APP. It’s a rip off scam to collect interest and hold your money hostage and no one knows what the hell is going on there and no one will help u resolve any issues.

For years, various housemates have been sending me their share of rent & bills without a problem. So when a new housemate wanted to send me his move-in money, almost $2k, I had no reason to be concerned. I had no idea there was a little checkbox payors could click to report the payment was for goods and services. I’ve only been a payee, and no one had ever confused their pass through rent, and partial shares of utility bills as goods and services I provide. The lease and bills are in my name, but it’s not my property. I don’t even know how to generate electricity.

At this point, my fate was sealed. In this ever changing universe, there has never been, nor will ever be, as immutable as Venmo’s checkbox. Venmo takes a non-refundable sellers fee off the top, and then sends the remainder to you, so you get to discover the inappropriate thing that’s happening, happened. The seller’s fee is just a plot device, it’s foreshadowing the climax of Venmo’s utility in this event. Unless you consider vaque answers to direct questions, from scripted customer service reps, utility. As far as action however, the big reveal is money from selling things is taxable, so Venmo is now issuing a 1099, and of course, they’re reporting it to IRS.

Now I’m on the hook for what, 25%? I don’t even know, but since I’m not a business, I know I don’t have business expenses to write off. I have to admit, i would have never guessed that pass through rent, and a security deposit, going to my landlord, could cost me $500 in tax liabilities. What a twist!

Before I realized the climax was the extent of utility, I came to realize the magnitudes of immutability. Not even refunding the money can alter the course, one you’ve been set on it. That’s because their “refund” process isn’t a process, at all. It’s an entirely separate transaction. a payment from you to your payer, with whatever you want to put in the memo field. I mentioned Venmo kept the original sellers fee, and if you don’t make sure the refund isn’t marked goods and service, they’ll keep this one too. Either way, you’re still getting a 1099 with the total original payment. You just have friends & family statement with a second transaction to offset the reported income.

I imagine you can avoid the taxes if you present your case, with the paper trail as evidence, but you’re going to have to do that. Even then , you’re only off the hook IF the irs arbiter didn’t wake up cranky, or the way you spell your name doesn’t make them feel like exercising their bloated authority, out of delicious spite. In my case, part of my accountants fee structure includes $45 per form, so I’m out that, and the 1.5% sellers fee, for a fee-less transaction, win or lose.

Deputizing payers as the sole authority to immutably, and let’s admit, arbitrarily, cite payees, unchallenged, is a fatally flawed policy. While it exists Venmo’s viability is limited taxable events. Despite the years of flawless history, this policy is deal breaker for me. Even if I had hundreds of successful transactions, this one instance has a potential to cost me over $550, canceling out any prior value. If you’re reading this, and solely dealing in USD, like I am, there’s no Venmo value down this road worth overlooking that the only major difference it has to Cash App is this story.

DO NOT TRUST VENMO WITH YOUR MONEY. Use a secure service associated with your bank such as Zelle. Now that I’ve had my own experience of complete fraud and terrible customer service from Venmo, I will never trust this company with my money again. I had heard stories here and there about Venmo but didn’t think it’d happen to me because I’m so careful to make sure I send money to the right person. But now I know just how shady they are and they’re out to steal your money.

Here’s what happened:

I sent money ($446) to my friend. Turns out that the venmo account I sent it to was an old account of hers that she had set up years ago and only used one time. The account she set up was set up with:

1. an old email address which she has since deleted
2. an old phone number which she does not have anymore can cannot access
3. her maiden name, which she has changed since she remarried
4. an old debit card that was compromised and is not longer active - she never attached a bank account to it at all.

I contacted Venmo as soon as I realized I had sent it to her old account and was told that she had to be the one to authorize a return of my funds and/or to get help getting into her old account. Therefore, my friend contacted venmo and they asked for her to confirm the phone number, email, and/or to share a US issued Photo ID to prove that it is her account. Unfortunately, my friend's only US issued photo ID has her married name on it. Because she is Ukranian, she only has a Ukranian passport that has her maiden name on it.

Because Venmo has been no help, and my funds are sitting in a dormant venmo account that has been used one time only and has not been active for years, I disputed the charge with the bank.

Then I receive an email today saying
"Don't worry, we covered you and your friend has the funds."
INCORRECT. I know for a fact that my friend does not have the funds because I am in contact with her and she cannot access this account and venmo is unable to help her access the account. I have this proof in written communication with venmo.
"you now owe Venmo $441.82. Your account has been frozen (you cannot send payments or transfer to your bank) until you settle this debt."
I do not owe Venmo money. I owe my friend money, which I will handle via a secure, FDIC bank account transfer service such as Zelle.
"We've used the $5.00 in your Venmo account towards the outstanding amount you owed from the payment we've listed below. You now owe Venmo $441.82."
VENMO has stolen money directly from me now as well. While it is only $5, it is my money that they have stolen now.
I tried to call the number on the email they sent me about my "debt" and they said that due to covid19, there is no phone service. Do not trust Venmo with your money. Venmo is trying to act as a bank, yet you have to go to your bank to resolve any sort of issue with your funds. Furthermore, they ae a bank that can't afford to have employees work from home during a pandemic so that they can offer their customers phone service. Venmo is a shady corporation and I will NEVER trust my money with this company ever again and will make sure everyone I know knows that Venmo is a corrupt company that absolutely should not be managing anyone's money. Go through your bank. Chase bank has always been on my side and I have never had any concerns that I won't be taken care of in instances like this with my bank.

--

This bunch,,,,, if I were to advertise a service and accept payment only to lose the customers money then I stopped responding to them? Yep I’d be arrested. I know this sounds unlikely, allow me to elaborate. After making an initial deposit and attempting to transfer some of it things went sideways, and I decided to call and cancel the transfer and just get out and chalk one up to “I should have vetted this bunch better.” First I called the PayPal service number and was told Venmo was a separate entity (nope same financial institution) and to call them. Then I called Venmo and take a guess who they said to call? I informed them I already had, and explained what I was wanting and the csr just kept repeating the phrase “I’m sorry I’m not currently trained to understand that.” And asked if there was anything else they could do. This is back on day 1 and the first time I made a request for the call to be escalated. I was told the supervisor taking the escalation was also not trained (I can’t make this up) to understand my inquiry, but to hold, and then hung up. Day 2 I decided to try the chat option as it would possibly be less stressful and involve someone with the ability to communicate a little more professionally. I got a robot who in its opening statement essentially apologized for being a robot and used that as an excuse for the inevitably incomplete robot service to be provided next. At this point the robot did get me a human which technically was escalating the call as requested making the robot employee of the week and the ONLY entity found yet to fulfill any request I’ve made over the last week. Good job robot you’re gonna grow up to be skynet for sure. Then csr human that took the call stepped in to be the ninja of deflection I now understand this dept to be. Now all I want, is for the funds they said they failed at transferring to be placed back into my avail balance for me to retrieve and we’re all done here. I was told it would take up to 3 days and the transfer would go through then. I didn’t want it transferred in 3 days, but evidently although they can take funds instantly there is a a slow boat to china a bike messanger and 2 riders of the pony express to send them and that’s who must have my money. I’m speculating as no one STILL yet you can tell me where the funds are now. When the day it was supposed to complete came, I was told their approval process had hit a snag, (because it went to the wrong bank, I’d like to share all that info I have on that but they aren’t responding) and another transfer would be initiated to move the balance from the twilight zone (again I’m speculating in the absence of an answer when asked about the current location of said funds) back to me, the person they failed to transfer the funds from initially. I just need to wait until Wednesday because where do you even stable a horse in the financial district these days? (Speculating, kinda all I got at this point). Now at this point I’m in 5 days, a robot doing the best it’s cold little heart can and around 8 or 10 masters of diversion CSRs in and FINALLY, don’t get excited, nobody had a solution but a human agreed to send it up the chain, I’d be contacted within the hour, oh joy! That was 2 days ago. I’m beginning to realize I’ve been got. Seems like an excessive length to go to embezzle 44 bucks,(recon im gonna take up more time in payroll than 44 bucks? I may be a dumb old county boy but I know robots are expensive). I guess we’ll have to speculate…

My recent terrible experience with Venmo: I received a text on Saturday morning with a link to reset my Venmo password which I didn't click on as I didn't request it. A few minutes later I received a verification code from the same 5 digit sender and immediately after a number with a NY area code sent me the same verification code. I checked my email and I had an alert from Venmo about a new device sign-in. There was another email about a payment to some Alexander Charette for $1500 for rent. It was clear to me then that my account had been hacked as I do not know the recipient nor did I try to make such transaction. I changed my password, removed my bank account information as well as a credit card on file. The last four digits of the credit card on file were not familiar to me and did not belong to any of my credit cards but I deleted it anyways. I sent and email to Venmo about my account being hacked and the fraudulent transaction. I called my bank but the transaction wasn't showing so there was nothing they could do at the time. I commented on the thread of the transaction on the Venmo app that the transaction was fraudulent and had been reported as theft. The recipient claimed that he didn't do such transaction and that someone had also taken $1800 off of his account and that he had reported it via email too. On Sunday, I received an email from Venmo stating that my account had been frozen due to recent activity that triggered some security alerts. I called Venmo on Monday morning and all they could tell me after verifying my identity by making me send a picture of my driver's license was that my account was being handled by another department. They told me to wait for them to contact me between 3-5 business days. I tried chatting with Venmo support on the actual App and they told me the same exact thing: Wait for contact. Meanwhile, I contacted my bank and I advised them of the situation. At this time the funds had been removed from my bank account so I had to fill out a form to dispute the transaction. Luckily, my bank worked out with me and the funds were returned. Tuesday, I received an email from Venmo stating that my bank had refused the funds but not to worry because Venmo had me covered. They stated that Alexander Charette had the funds but now I owed Venmo. I called them to further complaint as I had already reported this transaction as fraudulent. Furthermore I wanted clarification on how the 2-factor authentication security check had been bypassed and my account had been hacked. They couldn't offer me any answers and told me to wait for contact by the department handling my account. To my surprise I am not the first person who has experienced this same exact situation. I went to the app reviews and I found a gentleman reporting the same exact chain of events that I'm describing. Despite their 4.9 star rating there are several other recent reviews with similar and identical security issues as mine and the same poor customer service. Today, my case was resolved by Venmo where they sent me several automated emails to adjust the balance on their end on my account and asked me to change my passwords for the app and my email and notify them so they could activate my account. I simply closed my account. I could never trust them with my personal and financial information ever again. Their business practice where you have to wait to get your money back on their end, the automatic emails asking you to pay them even after you’ve reported your account hacked, and their poor live customer service are not something I want to deal with ever again.

I'd like to let everyone know about what happens at Venmo and how VERY INSECURE your money is. On Friday, my 17-year-old daughter’s Venmo account was hacked and drained. $669 was stolen through instant transfer into a bank account that was NOT linked to her Venmo.

By way of a brief background, at 6:48 Friday, she got an email (no text, no call) saying someone was trying to get into her account from an unregistered device. She was not on her email or her phone because she was at work so she did not see this. Within ONE minute (email also time stamped at 6:48), she received another email saying that an instant transfer from her account was completed...to a totally new bank account that the hacker had JUST added. NO FLAGS on Venmo's part. NO temporary freezing of her account to verify the authenticity of the transaction. NOTHING.

The moment she saw (Saturday), we tried to contact Venmo (only available to call M-F) and were forced to "chat" to report the fraud. We were told it would be escalated to an "account specialist" who would review it and email us within 3-5 business days.

Today, feeling impatient and stressed about this, I called Venmo and asked to speak with someone who can handle this situation. I was told that the situation had been sent to an "account specialist" who would review the case and email us within 7-10 business days (up from 3-5 business days stated in the chat). When I said that I would prefer to SPEAK with someone and I would prefer not to wait that long, I was told:

1. Venmo is not allowed to make outgoing calls to customers
2. Venmo account specialists (who apparently solve these issues) do not have phone numbers and are only reachable by email.

Seriously? Venmo is owned by PayPal. This is not some Mom 'n Pop Shop. They have millions of customers and they cannot communicate with their customers who have been defrauded except by email? Unbelievable.

I asked to speak with the supervisor's supervisor and she said she was "the highest level of customer service." I then asked to speak with the security department to express my concerns about how this could happen and help to ensure this doesn't happen to other customers. Again. Brick Wall. I was told nobody is reachable by phone and there is ONE email for Venmo. Wow. That’s some laudable customer service.

I asked why there were no red flags on Venmo's security end when someone logging in from an unregistered device added a completely new bank NOT in my daughter's name and then took all the money out instantly. No answer at first. Then she admitted to me that the Venmo software does not have a way to verify the NAME OF THE PERSON associated with the bank. WHAT?

This is extremely concerning. I am in the process of writing a strongly-worded letter to Venmo about this situation and about how unbelievably insecure their customers’ money is. At the VERY least, accounts should be frozen when suspicious activity occurs. TEXTS or CALLS (not emails) should be made to verify activity, particularly instant transfers. NO instant transfers should be allowed to accounts other than those ALREADY linked to a customer's account for a period of time. These are so obvious and so simple and I am shocked that Venmo does not have these safety protocols in place.

I'm not sure I will continue to use Venmo at this point. Everyone I know uses it and I want to make sure you all realize how very insecure it is. IF you read this far, thanks for listening. I have no idea if my daughter will even get her money back. This was 100 percent preventable.

If you choose to use Venmo after reading this, make sure to add every ounce of security you possibly can. Facial recognition or fingerprint ID if possible.

The app is great, and it is a wonderful solution for payment processing for your business on multiple levels especially today where as our world is going paperless as much as possible, this only makes sense from major standpoints in the business world as well as keeping up with the times.

The problem that most businesses are having is actually a simple one, but very hard to resolve as well, in actuality it becomes very problematic within a construction business, and with the growing amount of customers using Venmo and other platforms confirming your business identification through Venmo is a nightmare!

Venmo takes well over a month to do so, and then say they can’t get your business identity confirmed that means they can’t approve the business, because they don’t understand that an LLC can own another LLC or corporation without a registered agent sitting in a chair at an office. So what happens is your Venmo business payment platform becomes stuck at 1k a week transaction/withdrawal limit.

This causes and creates complications with customers when they want to use venmo as there primary payment option during a large remodel project, what happens is you can’t move enough money from your Venmo account to your bank account to purchase materials, or keep the job moving forward on a financial level, which in result basically forces you to use your business capital to fund the project for your customer while transferring 1k a week, and say for instance that your project was a 40k project and you take 50% down well that simply would mean that you would have to do 20 different transfers to get your full deposit from the job which in return means that it took you 20 weeks to get your initial deposit for that project.

That is a major problem considering you will be done the remodel project by the 20th withdrawal week or maybe even we’ll before that, then the customer will pay you the remainder balance through Venmo of 20k once you complete the project, which means that it is going to take you an additional 20 weeks to withdrawal the other portion/payment of your project just to collect your profit at the end of the project which in actuality that’s a total of 40 weeks withdrawing money on a project that took you 6 weeks to complete in the first place which means you have to wait an additional 34 weeks to collect the rest of your deposit and final payment after completing the 6 week remodel project, this is not good nor okay, but this is the best example I could give my fellow business friends in the world.

I can’t speak for other businesses in other states but in “Florida” Venmo needs to use “sunbiz.com for approving LLC’s or Corporations. With Floridas pro active system in place and yes this is where our business is located there should be no issue getting a business identified or approved. The state of Florida has everything listed online wether your business is active or not and if your business is in good standing with the state, county and city you operate in.

We have upload all of our documents like our EIN and proof of your corporation paperwork from the secretary of state per Venmo’s request and yet they still don’t approve it and that’s wrong on all levels of business.

Our Company is a completely legitimate business so there should be no reason our business should be on hold at all. I understand the intial wait time when you first sign up, that’s normal but we have been re submitting our information and paperwork for 3 months or more that’s not okay. I hope one day this will be fixed by Venmo for other businesses so they can be more productive without the headaches of getting their business identification approved by Venmo.

Otherwise than that Venmo has absolutely great customer service and great payment platform, I appreciate it and it is very valuable to us so thank you!

Stan - support Engineer Sunday 10/3 - again stated that I wold need to talk to loss prevention who ally does not employ 24/7 - but I believe has been the most honest and courteous representative Ally bank rep. That I have spoken with since
He told me I can reach the “loss prevention” dept in 1/2 hour today and there was nothing else he could see. Honesty this will keep your customers and I’ve been mislead by 3 other reps. Stan was not a waste of my time and strait forward about using other third party products other than zelle which I was told could be could be problematic sometimes and I agreed based on what i was told by another supervisor rep. my experience trying to setup the 3rd party apps was the reason for this call. He informed me that in 1/2 hour the account team who can help will be available.
I give Stan 10 stars and if you really want to become a “legitimate” bank you should take the first step in promoting Stan to at least supervisor but preferably he should be given a large pay raise. I’ve called 4 times due to this problem and at least 4 hours of my time and the only honesty that I received from Ally bank was from Stan.
As a lead engineer for Vipin Gupta CIO for “Toyota (Fs). at Toyota I work with the most talented people - from CCE (Call Center Engineers) to executive management. One constant is that TFS is customer centric whereas it seems Ally is more concerned with the bottom line. Of all of the fortune 100 companies I’ve worked with I have become convinced that the Japanese methodology “kaizen” is more favorable to the employees growth than the bottom line.
“ Toyota is the most valuable car company in 2021 with 59.47 billion USD as it finished ahead of Mercedes-Benz, Volkswagen and BMW. Toyota has become the most valuable automobile brand in the world in 2021 by overtaking the luxury carmaker Mercedes-Benz..”

Ally could and should take lessons from Toyota.

Promote those who go above and beyond and you too, “Ally Bank”, Should be following these people centric methodologies.

To put it in layman terms, some of the brightest executives have come from (CCE) over the years and that’s what it takes to Achieve to know the company and the customer needs (not the companies need or the share holders needs) and based on Kaizen methodology (agile - scrum vs Kanban) you will see the bottom line grow exponentially over the years).

I offer this advice as a free service from a concerned and experienced customer.

If you want to compete with the national/international banking competitors you need to rate and promote the honest and trustworthy employees to senior positions to the most trust worthy and honest employees who SERVE THE CUSTOMERS above the current company standards (share holders first) or YOU WILL FAIL!

I have been given a little encouragement just because of Stan’s honesty and integrity.

Ally Board and Executive members please take this to heart as given the state and instability of our current Economy you would be wise in taking my advise. My initial star rating was 1 (lowest) but after sitting up all night to reach the “executive receive and deposit department” who is not available most of the times when an emergency might occur after “EASTERN BUSINESS HOURS” I reached Stan who didn’t waste my time, was truthful about Ally’s restrictive customer support needs for special circumstances and informed me that if I wait 1/2 hour then I could reach them.

I am so troubled by the lack of care and support by “Ally Bank” (a subsiturary of Ally financial motor” bank where I hold one of my vehicle loans) who is savings millions of American dollars by not having to lease or buy land for walk in banking, is so restrictive of services and conformitive to “banking hours” would not invest in “online only banking hours” (I.e. 24X7 support) for it’s “customer first” banking services initiative.

This will be my only correspondence regarding my personal banking issues.

To everyone who reads this. I want you to deeply think about this when putting the Venmo Revolver to your head! With much concern I will tell anyone who’s thinking of starting up with Villianmo really make sure your ready for a customer service experience like no other, and not in a good way! Let’s back this up and start it out like a Tarantino film! So like his features here the end part! I sit here in my house or truck as the biggest sucker in the world uttering these words, “ the lady said it would be fixed by tomorrow, she promised !

So check this, I came over to Villianmo because my credit union had some fraud on it, actually legit fraud on it. So
I decided that I would use Venmo and the Venmo card I received from them as my main acct or for most purchases I make! So
I would Zelle money over to Venmo, the. I would use my Venmo card to pay bills , hotel
Room etc! You know what for
The first few weeks it went great! No issues , the money came fast and all
Around I was happy! To this day I’m not sure why the villaianmo machine backfired and put my account into the nastiest below zero freeze you could possible imagine! I’m talking no
Hold bar! So like anyone else I called in and this
Is where the joke began! Ok so first of all your phone call could go to just about any place in the world and then some! I’m thinking deep space for sure , most because it sounded like some of
These customer service
People were On some good stuff and they were high out of
Their mind! Anywho so
It’s all
Luck if you get someone who actually knows or even cares about your call! From barely knowing the language to straight dropping the call
If they get even a tad of frustration! It’s crazy along with the counterproductive phone system! The first line operators can be such jerks or [protected]@les it’s truly unbelievable that Venmo keeps them employed! So
Now
If you survive to
The next person you get the operator who says “I
Put you on hold for two
Hours and when I come back I’ll tell you that by the big space daddy in the sky
A miracle you account will
Be up and running! The promises of really thinking stuff got done ! Omg I’ll tell you what 17 first line operators , 9 second round asst supervisors , 6 real supervisors according to laws of the bad guys! 3 last level bosses! 19 emails sent by me, and 6 chats started by some lame chat bot’ and right now as we speak nothing has been fixed! As they hold 200 dollars of
My money hostage! It’s so crazy that they keep messing up and
Not
Fixing my account! THE LIES THE AGGRAVATION THE EVEN MORE LIES EVEN MOREAGGRAVATION, the sleeping in my truck for one week
And still waiting because of there lame way of
Doing stuff! DONT THINK THE ComplaintsBoard.com HAS NOT BEEN NOTIFIED Either! I’m so upset it coming out my freaking ears! The funny thing is if you go to
Other chatrooms and other Venmo hate sites it the same stuff! Whoever set up and trained these people should be picked up hand cuffed and thrown out of the plane into the deep
Amazon where the cannibals live! PLEASE DONT DOWNLOAD THIS APP! Have piece of
Mind and find a better app to handle your money! Lastly between the time zones amd
The straight ignorance Venmo will
One day be no more! MARK MY WORDS! My neighbor Elon Musk! Yea Elon Musk said that he he has looked at the Venmo buisness model and says it not only archaic but will be bought out soon and the employees of now will be sent home with a paycheck and their walking papers ! That does make me feel
Better! Till the. If anyone actually cares about me as a customer they would fix my account and make sure to email
Me asap, plus the quicker you fix it the faster this review goes away! DO NOT DOWNLOAD DO NOT DOWNLOAD DO NOT DOWNLOAD
DO NOT DOWNLOAD DO NOT DOWNLOAD
DO NOT DOWNLOAD DO NOT DOWNLOAD
DO NOT DOWNLOAD DO NOT DOWNLOAD DO NOT DOWNLOAD
DO NOT DOWNLOAD DO NOT DOWNLOAD
DO NOT DOWNLOAD DO NOT DOWNL
DO NOT DOWNLOAD DO NOT DOWNLOAD DO NOT DOWNLOAD
DO NOT DOWNLOAD DO NOT DOWNLOAD
DO NOT DOWNLOAD DO NOT DOWNLOAD
DO NOT DOWNLOAD DO NOT DOWNLOAD DO NOT DOWNLOAD
DO NOT DOWNLOAD DO NOT DOWNLOAD
DO NOT DOWNLOAD DO NOT DOWNL

This "company" is a disgusting. As a third party money service they dont have to meet the same standards as normal financial institutions. This "thing" has the most useless customer service, and process for filing claims. I cannot speak out more against them. They have no right to be in business.
This "company" caused $1,807.00 in fraud on my account. I was called by their actual service number [protected] on Monday Aug. 19. 2019. At 5:14pm I confirmed with this person at that time that I was not attempting a transaction of $895.00 on the account. After i had confirmed my identity by receiving a texted verification number of 978384 from the number 867-53. After confirming with this Venmo "person" I thought the matter was done as I was told the transaction would be cancelled. Then on Aug. 20. 2019. I find that not only was $895.00 taken but an additional $912.00 was also taken. I called to Venmo to have this taken care of.
Only to be told by their "customer service" agent that they do not do fraud calling. I was then additionally informed that it would take ten business days for my situation to be reviewed a majority of which would be spent on waiting to have a case worker assigned. I escalated to a manager to be told that the department that handles claims does not have a phone system and that they only communicate with people ONLY through email.
That even he as a manager and a fellow Venmo employee could not reach out to this person and have a conversation over the phone. One of the reasons he gave for this was "Talking to them on the phone might influence the investigation." Unacceptable. Then when I finally am able to get a Venmo disputes representative and after nearly two days of arguing over email I am able to get the money back. I ask this person if this was the last I would hear from them or see anything basically and I was told yes.
You would think this would be over but no. As of Aug. 23. 2019 the $895.00 was taken back. I emailed the case worker soon as it happened. I heard from them at 9:38 am Central time cause they are based in Central time while I am Eastern. They asked for proof of the transaction. I sent it immediately then heard nothing. I emailed at 2:46pm Eastern asking for an update. Heard nothing again, that is until I called Venmo again and got the joy of my life having to yet again reconfirm all that has happened with those incompetents they have running the phones. Even though they can clearly and plainly read all the correspondence I have sent by email to the case worker. I only know that because the phrase "I can see here..." was used a lot. Then I ask for a manager who apologizes for the inconvenience of the matter. Let us all get one thing straight fraud does not constitute an inconvenience. It is theft not waiting five extra minutes at Starbucks.
I am told by this manager they sent a email to the case worker. That I should hear from them soon. That I need to thankful I got a case worker so quickly. The call ends and at the same time that happens the case worker emails me. Proving that if I had not called into complain that they would never have responded. This person then instructs me the transaction should fall off my account and that if it does not send proof it has gone through and email again.
I have done all this and I am still waiting like a prom night date by phone for an answer. The amount of complete nonsense and tomfoolery that runs amuck through this company is staggering for anyone with commonsense to conceive. I have filed a ComplaintsBoard.com complaint, and will be filing one with Federal Trade Commission, as well as the Attorney Generals office. This is type of lunacy that one must come to expect and accept from businesses started by two millennial half whits. Let this be a cautionary tale NEVER TRUST MILLENNIALS. They are brainless dits who without strong arms to put them in place run amuck and end up developing or making completely idiotic businesses and products. They are the cancer of the body social. I wish I could go back and never have ever set up an account with them. I should have went with my gut feeling and now this is what has happened. Just stay away from them.

I got Venmo a couple of years ago in my iPhone 7. I was very happy with the app as it was easy to use. Recently I upgraded to an iPhone 12 and so I had to reverify my information on all my financial apps. I have two bank accounts and that process was completed in under five minutes for each app.

Then came Venmo. My friend had sent some money via Venmo that was sorely needed to help with bills. I began the process. I had to update my password (which was no problem) then I had to verify it was me (same as the other apps) and then it all went south.

I was first asked how I wanted to verify. Tried phone number, but then asked for either email validation or credit card number on file.
I tried several times with email (the middle portion hidden) but it was my email (or so I thought) but the verification email never arrive. Next I tried using my card number, but the form would never submit.

I sat in my car for over an hour in a parking lot desperately trying over and over to use one of the two means of verification. No luck. I ran through their help pages several times trying to find the answer. These were several densely text laden pages that are anything but user friendly.

I finally found a form to submit with what issues I was having. This form also failed to submit. I tried this several times also. I searched over and over for either an email for support issues or a customer support number. Nada.

Then only email form I found in all this mess was for the press office. I sent one telling of my situation. I received an automated reply and at the bottom I saw a disclaimer that they would only respond to members of the press. I was stuck with no way to re-validate my credentials. I went back and tried the other two methods again. No luck.

Beginning to feel desperate I sent three more emails to the press office with greater and greater urgency hoping something would get through. Something did.

I received an email, finally, from a support rep. Told him situation and he replied that they needed an email from me with all my original personal data PLUS a picture of my DL AND a picture of me holding it. This was the last straw. There was no way I was going to send that via email. Too, I had no way to verify that this person was indeed a representative of Venmo. It works both ways folks.

He said my problem was that I had misspelled my email when I originally set up the account. I’ll get to that in a minute. Agent said he needed my info again via email with the addition of the two photos.

I refused to do that. They had my name, my phone number and my email, and besides I was so fed up with them at this point that all I wanted was to close the account and refuse the transfer. No go. They insisted they needed more information and the photos. They dug their heels in and said I had to do things their way.

So here’s my big problem: apart from the horrible process of seeking help, they blamed me for the misspelled email (and I could verify that b/c the email was partially hidden on their form.

When I thought about it, it dawned on me that they never verified that email in the first place, which for a piece of information to help restore the account is absurd. And here I was in a situation where they wanted to use that email to revalidate my credentials. How would I ever know (I guess I should have picked up on the fact at the time but never thought about it) that my email had been inadvertently misspelled.

Between requesting an email with personal information, including a photo of my DL!, and the gigantic flaw of not validating my email in the first place (what ever other banking app does when you initially set up their app) these to me are huge holes in their whole security set up.

They have still refused to cancel the transfer, and indeed the money is now in their hands and they refused to credit it back to the sender. I wasn’t even asking for the money at this point, and there are absolutely zero security or identity issues, as they claimed, by simply refusing or crediting the transfer back to the sender!

So beware. This is just another company that uses a Byzantine process to basically not provide any real support in a situation like that. I’d say Venmo is a NoGo.

Venmo is violating consumer rights and they are intentionally doing doing it.
Specifically they are blanket denying disputes. Meaning if you submit a dispute, even if it’s valid, there is a good chance it will get denied almost instantly. They will send you an email with the dispute number and tell you that you can request the documents used to make this decision by replying to that email. When you do reply and request your docs, you get a instant reply that says. “Are any of these questions related to what you needed help with?” Then there are 5 questions that have nothing do do with any dispute, any documents or anything at all related to what you set out to do. You then click No. then you get another email that has Automatically selected one of those five questions and answered it and explained it in great detail. At the end it says “thank you for reaching out to Venmo for support. Was this helpful” you click no. But it’s a false link. That email is a brick wall. There is no way out but to close it.

The reason they are doing this is for many reasons. First you have to understand the laws and regulations in regard to disputes. If you file a dispute in this country with a financial institution/bank that establishment must come up with an accurate resolution via investigation within 10 days or issue the consumer a temporary credit for the amount of the dispute at the end of that 10days. They then will have 45 days to complete that investigation. If they do not then that credit becomes permanent on the consumers account.

That being said, if a company has a million disputes and half are fraudulent and they are for $100 each, then that is an estimated $50,000,000.00 loss right out of the gate. So how can they offset this amount? Well they can offset it by cutting into the allocated amount or the built into budget amount they already have in place for legit disputes. And they do that by taking advantage of peoples lack of desire to spend hours on the phone, and peoples easy to get distracted ways, they also do it by simply not allowing you to contact anyone in the disputes department. They 100% insist that do not have phones and never speak to the customers.

It is 100% written into the regulations that govern these actions that when a dispute is filed and it is denied, the consumer has the right to obtain a copy of these documents simply by asking for them. If you ask Venmo you will not receive them.

In my instance I filed a dispute after $860 was taken from my account after my card was stolen. There was video of this at the resort I was staying at. The atm company called everi is a huge company that does financial transactions and services in almost every casino and resort in the country, they informed me that it takes them at least two weeks to respond to a dispute accurately since they will pull cameras and such. I knew this when I filed my dispute but my dispute was denied in less than 48hours.

When I dealt with that email crap I called and spent an hour getting the highest manager I could find. As I was explaining this she credited my account while I was taking for $860ish and said I’m sorry that happened, is there anything else I can help you with? Uhhhh yeah, stop violating peoples rights and o your jobs the way you are supposed to. If you don’t like the negatives of your industry then maybe try something else. Don’t make everyone else pay for your shortcomings.

Nobody pursue anything anymore. Everyone just gives up and these companies know it. And they are ripping off every chance they can get because who is going to stop them? Well we are. We have to. Just like everything else. If you give an inch they will take a mile. And all these places place work to together and do the same things. CashApp. Does the same thing. PayPal.

Best of all it Venmo locked account and has said they are closing my account for having disputes. Not only that but they have approved and denied the same transactions from the same dispute. Multiple times. That is correct. Sent me an approval, then a denial then an approval. Same transactions. Then charged my account for the temp credit. Even after I’ve explained to them that these are provable and justifiable disputes that have evidence and there is no legal basis for them to be denied.

They are ripping everyone off. If you have any type of blemish on your record with or without them on any of these apps they will cut your ability to use any function that is useful, like instant transfers, check cashing, sending money. Etc

We have to stand up for ourselves and not let these places get away with these things. I will be posting other examples on PayPal. CashApp. BMO Harris, Arizona Bank and Trust, Bank of America, Chase, Wells Fargo Verizon, AT&T And many more. All of these places have violated the laws that govern them and they have done it to me. They have probably done it to you. They have cost me personally a lot of money. The more outspoken you are the more you lose it seems like. But hey have taken it to close to nothing so I don’t care anymore. I’m done being a victims to these places and it’s going to stop. I promise you it will stop.

My daughter has a class that uses Venmo so we Downloaded it and did everything it asked for. We verified the account and added a backup payment option which is I guess from what I hear is the great benefit and what sets Venmo apart from other mainstream Peer to peer payment apps, is the option to add a backup payment option that can be from your bank account(which is typical of all P2P apps) or can be a Credit Card.(now we’re talkin) Adding a Credit Card is the highlight of this app, many folks use CC’s like debit cards and pay off the balance before the due date to avoid interest while racking up points and other perks for using the CC. Also it’s handy if you don’t have cash at the moment. After setting everything up and going through a fairly easy verification process of emails and text messages, the Account was ready to rock. We inquired our daughters class for thier QR code or whatever method they chose to send to us or enable us to find them and we found them and proceeded to send a payment. The payment was declined so I added about 6 CC’s all with plenty of room to make a purchase. Still Declined! I tried everything to send a payment, I even transferred money from our Bank account which was totally unhelpful as it says it will take 6 days to post. We even asked the classe’s payment admin to request a payment from us. That did not work either. Got a message from support stating that they can see I was having issues and tried to help me and I tried thier method of requesting and did not work. SUPPORT. Support is early attentive, kind, genuine and very thourough and sympathetic to your plight’s. Very rare customer support experience so far, I mean dang I’ll give credit due where credit is due and that is Customer Support SO FAR….probably the in top 3 experiences in my life of 40+ years. (Patricia P. Venmo | Support) A+ 5⭐️’s 10,s⭐️ you rock! SIT REP (Situational Report) I got a notice saying that my Account is frozen. I am smack dab in the middle of a Bank Account transfer which was not ideal and only tried it as a last resort to see if anything in this Venmo App functioned. Now my household bank and budget are wonky, Account frozen and the slots for my daughters Summer classes are disappearing because they are limited seating. Note: If and when I get access to the Venmo balance, which are just Venmo points or tokens redeemable for cash,…the payment that is due is 3 cents $0.03 more than I transferred from my Bank Account. I’m short 3 pennies when the transfer completes and turns into Venmo points tokens credits etc. Why is that important? Venmo credits, points, tokens or “Venmo Cash” is like when you put money into you PayPal Balance only the caveat is if your request for payment is larger than your Venmo balance it will toggle backup Card for payment in full, meaning it doesn’t use up your Venmo balance then take 3 Pennie’s from the backup source it leaves the balance as is in whole and charged backup for full price. Good or bad that’s what it does. This Venmo feature may be of great benefit or of great deprication, it really is a case by case basis depending on each situation and desired outcome. For me.. this is most annoying and not favorable for me. I wanted to use my CC and pay the 3% fee or not pay it depending on the requester but paying with Credit Card was the only reason to use Venmo in my situation. THERE CAN ONLY BE ONE (remember back in the day you could load up your pay pal balance with a credit card..or buy a gift card with a CC?). Lol well, lots have changed…. I am now being asked to submit my drivers license and any other details that will verify it is indeed me who is using the app. I wonder why nothing will work even though I already verified my account, except the bank transfer to Venmo.. yeah Venmo is getting paid but nobody else. SO ADVANCED THE THING IT’S MEANT TO DO IS NILL/Null/Zip/Zero/Nada This goes for everything nowadays that removes the human element and offers a million services or functions. We find ourselves in an era where you can spend 30 minutes looking for the send button on an email app but can easily find the UPGRADE BUTTON. Lol c’mon you know you have been there you know who I’m talking about, lol we have all struggled to find the send button the very thing the app is designed to do or juxtapose to fit your experience. MY POINT Huge waste of time, effe’d up my budget and account. Violated me and demeaned me or reduced me to a submissive consumer who has been electronically robbed of access to my money and is giving me ultimatums in hopes I agree and send “my papers” to them for verification. Uh nope. Sorry, I don’t have anymore time to waste and I will not spend my day reading the TOS agreement of sending them my documents which I can bet dollars to doughnuts that somewhere in that TOS some pencile pushing lawyers decided that Venmo has no liability no matter what happens with my documents and that once they are belong to them now on thier servers they are belong to them now. Convenient for everyone but me, I’m the one that they need so they can exist. No me, no them…Consumers need to get together and exert buying power the way these corporations do. We are easily manipulated one on one but if we acted as a group everything would have to be functional, working and of great benefit to us as a collective. Just my 3 Pennie’s or 2 cents. TL;DR Froze my account, wasted my time, perhaps lost the summer seating spot for my Daughter and her classes .. yay! Go Dad your my hero! All my funds are being held ransom and they want me to send my personal documents to them because it’s super convenient and they now have my money they can try to extort me. END RESULT: Deleting Account, taking a loss on the money and taking a stand against AI Bullying and AI and engineer Robbing and hostage taking. I basically remove the give a crap about the money and remove myself from all Venmo parent companies & subsidiaries.

I know what it feels to be scammed VENMO freezes my account for no reason and make it impossible to contact them, REPLY and get and answer they Egnor you. I have been unable to access my account for 2 weeks, my hunch was right don't trust Venmo however I decided to try Venmo, that was a big mistake, I have filed complaints with attorney general, and other agency, I been filing a complaint everyday my account is frozen. it's not about the $ 145.00 I got scammed by Venmo it's the principle of it

I signed up for a venmo account I received a payment and they froze my account saying I violated user agreement I hadn't even used the account besides receiving a payment I replied to the email regarding identity verification I completed the identity verification they told me my identity has been verified but the account still frozen they not responding to my emails I've called multiple times they tells me a specialist is working on my account, they was going to expedite it, a supervisor told me she was going to work on it herself and contact me in 24hrs and haven't contacted me at all

On 9/23/2023 I had a customer send money through Venmo and once I got the funds in my Venmo account I tried to instantly transfer the money but the website would on let me do the standard transfer and said my funds would be in the bank on the 9/26/2023. I call the bank and they say it is on Venmo end and they don’t know when the funds will be available. This is what really pisses me off…now if I pay a fee then Venmo will put the money in right away but if not they put it in my account whenever they get ready. They claim they do this for fraud protection but that is a lie it is don’t to generate profits. They owe me around $700 and just think how much money can be made off of all the transactions made through Venmo throughout the US. Millions of dollars is being made off of our money. This is why all these companies are failing and the CEO are retiring. I will never use Venmo and I will voice my opinion about these greedy [censored] all over the internet.

On July 5th and August 5th 2023 I had made two separate transactions from an external wallet using Bitcoin to my venmo Bitcoin wallet using the address they provided. I've given them all the information the links they even confirmed the address was correct and the transactions were confirmed on the blockchain. But for unknown reasons neither their support team supervisors or apparently the engineers at venmo.com are able to understand why the money was confirmed but not showing in my account and I'm not able to get it nobody's able to get it for me and I am just lost negative $364 all together. It has been a month and still no updates or valid explanation or resolution it's ridiculous I want my money and I feel they are responsible! They provided the address that it was sent to so they are responsible

I have not been going back-and-forth with two customer service agents via email because no one will call me due to the fact I am unable to link one bank account that is attached to the account that the first representative deleted but yet it will add my ATM card to the second one just don’t have the ability to actually add money you would think this would be a priority with Venmo considering I’m trying to actually deposit money onto the card. I have asked repeatedly for a representative to call me back I have yet to get a response now that I have sent back-and-forth screenshots as well as multiple emails regarding this issue nothing has yet to be done this is exactly why cash app is going to be your biggest competition the only thing they lack that you guys have is not a daily limit if someone would please call me back now that you’ve got such a poor review based off of horrible customer service I would appreciate it before I delete both accounts even though you’ve already deleted the one that I can’t get my bank information off of even though the same bank card is attached to the same bank account the card is linked so I can transfer the money into my bank but yet cannot add moneyBecause you failed to apparently delete a bank account routing number and account number off of a deleted account how does that even happen I thought the whole point of these apps were to make things convenient so somebody can make an effort to convenience my life and ability to utilize your services the way I understood their purpose was for greatly appreciate it

The nonprofit community has been wanting to use Venmo for donations to charities for a loooong time. Unfortunately, Venmo rolled out the donate option before it was fully cooked. It’s been a massive challenge to jump through all the hoops required to set up an account which should be easy if they really wanted this to work.
Nonprofits, often known as 501c3 organizations, are Corporations. They should be treated like all the other businesses that Venmo & PayPal cater to instead of being treated like an after-thought.

When launching a product/service for businesses, it should be fully accessible on the website not only through a phone app.
Secondly, accounts should be set up and accessed with the organization’s information- name, address, phone, and bank info - not having to go through one person.
Also, QR code’s that link to the Nonprofit’s site is great but it needs to be easily accessible by administrators so it can be used effectively and shared. Not only available to a few select people and only on paper.
Lastly, if you roll out a product, make sure ALL your customer service staff are familiar with it. It’s infuriating to have call center staff sound like they’re reading from nothing but a press release and have no other information about it.

I like Venmo but am very disappointed that they launched a media campaign before this was fully ready as it’s adding to the stress of organizations at their most challenging time of year for fundraising.
Please focus group this with actual nonprofits to find the shortcomings so they can be fixed.

Venmo terrible at transaction record keeping and the resolve time! Some merchant card services took 3-7 days for standard transactions that normally are posted on the ledger within 2 hours. Hopefully Venmo reps get this recognized sooner than later. The Venmo staff is NOT diligent in making sure all transactions maintain security while traveling which made the customer excellence experience scores a zero if I could place it. Venmo app has multiple incongruence and time lags with the starting $ amount beginning of the day and then missing $ money at the end of the day when the card is not being used. This needs investigation with the beginning of the day balance and end of the day balance. Security features need to be upgraded! I found two devices connected to my account in another geography. Very questionable Venmo. This time, their app decided it was not going to recognize my device. Still questionable Venmo. Their engineering team needs to step up for immediate changes on how they legally verify transactions efficiently that complies with the US banking legal verification system properly because Venmo’s security system had failed multiple times.Their new customer service reps are clueless, and they have yet to learn what excellent customer service looks like. Basically, honor the customer request! If the customer complains about a problem, honor the request and fix it. Ask customers consent before making changes to the customer’s accounts. That is basic respect 101. Venmo, please train your people better. Disappointment with your security features.

Wow. Venmo managed to somehow try to fulfill a transaction request from a bank account of mine which was closed and which had been deleted from my payment methods.

My bank naturally then did not allow the transaction to go through. Venmo realized that days later and froze my account.

I then attempted to “pay Venmo back” for attempting to fulfill a transaction using a deleted account but the app wasn’t able to recognize my two payment methods and only gave me the option to “add a payment method”.

I contacted Customer Support and the first response I received in response to my apparent inability to pay back the amount owed because the app couldn’t recognize my payment methods was “How to add a payment method” and, after I submitted a second request for help in restoring my account, the customer rep essentially replied “Your account is frozen”.

It took a third contact to get Venmo to amazingly take the money I owed from one of my payment methods.

And, in the email it sent to let me know that it was taking the money from my debit card, it said my present and verified bank account had declined to pay the charge (which was not true… I never received a notice of this from my bank). That’s because Venmo was still referring to its effort to fulfill this transaction through a closed and deleted account.

Again, Venmo mistook one bank account for the other.

Had no issues with Venmo until… *this.

It’s convenient but if Venmo can’t keep bank accounts straight and if its customer service is genuinely atrocious… it’s much easier to use something else instead.

I heard so much about this app and decided to try it out. Believe me, it’s not worth one star! At least with cash app, they make it clear what they can and can’t do. This app pretends to have a lot to offer, it’s a scam, beware! I even went ahead to get their debit card which literally doesn’t work if you’re trying to use it to get money from an ATM. Also, you can send money to Vemo or receive money but you can’t transfer any money from Vemo to your account even the same account that you used in sending the money. I had a very bad experience lately and I have given up on them even though I thought to give it another shot! I transferred money to my Vemo to use for purchases as I prefer not to add my bank account details on websites. Well, I also thought to use it in paying bills. I tried the first time, it went smoothly not until two days ago when I had to pay my bills, Vemo said error. I thought it was network. I tried transferring the money back to my bank, it didn’t work. I tried transferring it to debit, savings, and it eventually gave me the 3-5 business days option and the transfer now option with a fee. When I tried it, the app will shut off on me. Tried over six times. The next day, I went to use the ATM at a grocery store to get my money out so I can put back in my bank account. It didn’t work, it gave some kind of error. To be sure, I tried my cash app card and it worked. (I have used my vemo card before so it wasn’t the first time trying). I decided to purchase an item with cash back, and I was able to remove all my money from Vemo but left 3cents as a tip for them!

My recent experience with Venmo has made me delete this app and absolutely recommend against it for anyone I talk to, especially since I work at a phone store land heavily interact with Venmo.
I’ve been recently put into a emergency situation, and had a relative send a small amount of money to help feed me and my dog. I went to a gas station, paid inside for some food and drinks, and was charged for the transaction, a fee on top for absolutely zero reason, then they proceeded to take the rest of my little bit of money left as a “transaction recovery fee” (usually applies when a tip is part of a receipt, or if you buy gas from the pump, etc) even though there was no instance in which the system should have taken it. Past that, I had to chat with support, plead my situation, hope that someone is human enough on the other side to see the system error. I was told essentially to screw off. I will be actively recommending my cell phone customers do NOT use Venmo, which I believe will impact at least [protected] people on a year basis. Venmo, give me my $18ish dollars, stop screwing people in emergency situations, be more apparent with your policies and transaction record, and for gods sake, be a little more human. The app only got 1/5 because I can’t rate it 0/5.

TLDR: Venmo’s system irrationally took my money in a emergency situation and provided zero context as to why, I had to be informed that I’m screwed and they get to keep whatever money they feel like charging me for. Don’t use this app. Don’t let your relatives, friends, or anyone you don’t want to get screwed download Venmo.

To keep my sensitive info secure, I’m avoiding companies that require users to put their sensitive info at risk by uploading ID online as ‘verification’. This is dangerous and I predict, will be banned in the future due to the obvious dangers.

Even online banks that you’ve never visited in person don’t require this, banks know that it’s far too dangerous for the consumer.

With a 260% increase in cyber crime in 2020, the risk is getting higher, and continues to climb. Which puts users at risk of ID theft by following this request.

I liked Venmo but uploading your ID online is dangerous for users. No matter how secure companies insist they are, they continue to be hacked, with all your sensitive info ending up for sale on the dark Internet, without your knowledge. There are tons of horror stories about photos being held ransom. Photos are a prime target for cyber crime.

You can do a google search to find out how to see if your info is for sale online. Also search how to check if your email and password have been leaked, and you’ll be surprised at what comes up and the popular sites you’ve signed up to, that have been hacked, with all your data now exposed.

There is also less consumer protection on this app. compared to your credit card, your bank, or even PayPal, which is surprising since Venmo is a subsidiary of PayPal. The other companies don’t require users to upload their ID online and have more built in insurance.

I like Venmo, but it’s not worth putting myself at risk, to use it. I’ll stick with PayPal and bank transfers which are now easy and fast, no uploading ID online.

UPDATE:
For the last several months this app has absolutely sucked. It’s the only app on my phone that crashes. It crashes the second I try to open it so I am almost completely unable to use it. I have WAY bigger apps on my phone that take significantly more processing power to operate yet for whatever reason Venmo does not work. I uninstall/reinstall it all the time, I restart my phone, I even bought a NEW iPhone and this app still does not work. This is the only way that any of my friends are willing to send me money anymore when we split bills but there seems to be absolutely no one working on it to make this app actually functional. It has been months. Seriously fed up at this point... What the hell, Venmo?

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Previous Review:
I don't know how we lived without Venmo. Life before this app is but a distant blur of inept technological relations. Now we can transfer to our friends at literally the click of a button. The interface is very smooth/user-friendly and it conveniently connects you to Facebook so you can pay to/request from virtually anyone you know. The brilliant minds behind this tool managed to actually make giving money or having to ask for it FUN--through the social media component, users are able to comically engineer any possible reason for requesting (or paying) said funds. Even the privacy portion is well mapped out; users cannot see the actual amount that was transferred between their friends, just the direction the funds are headed and the (often farfetched) reason for the payment.

This app has become an integral part of the way I live my life and interact with others financially. Could never go back!

Why the hell would anyone want their payments to be shared with their contacts? Why the hell would I want to see what my contacts are purchasing?

Also, this app is terrible for people who use multiple cards. If you get a notification from someone requesting money and you select 'pay', the transaction will run on whatever card Venmo decides to use. To make matters worse, the app provides no way to see which card was used in the transaction history.

EDIT: The developer's response ignores the issues here. I had already made my payments private, but this does not remove the social aspect. You are still taken to the social screen first and shown a list of recent purchases by your contacts. Additionally, as I mentioned, you cannot select which funding source to use when you select 'pay' from a payment request notification and cannot see which payment source was used for a transaction in the app.

EDIT 2: No, you are absolutely NOT given the option to select a payment source when you select 'pay' from a payment request notification (i.e. an iOS notification). The payment is processed immediately after you press 'pay' from the notification and does not show the option of selecting the payment source. The developer apparently doesn't know how their app works. To make it worse, you have to go log into your bank account to figure out which payment source was used. Awful.

EDIT 3: (To the developer response.) I'm sorry you're having so much trouble understanding how your app works. Key thing here is I'm talking about iOS notifications. If you click 'pay' on an iOS notification YOU ARE ABSOLUTELY NOT GIVEN THE CHANCE TO SELECT THE PAYMENT SOURCE. It just picks the last one used without showing you which one is being used.

THIS UPDATE IS TERRIBLE AND COMPLETELY NOT USER FRIENDLY! How am I supposed to just GUESS what the buttons mean? I have to stop and really take a second to think about what symbol I'm staring at each time I open Venmo now and it’s a massive inconvenience for something that used to be perfect. Also, I am only 30 but I do NOT understand crypto and have ZERO intentions of ever doing so. I want to BLOCK CRYPTO but Venmo won’t let you change or hide ANYTHING! AND NOW THEY HAVE FORCED CRYPTO TO BE FRONT AND CENTER WHEN MOST OF THE WORLD DOES NOT USE IT! Oh yeah, and to add in Crypto front and center, THEY REMOVED THE BRAND NEW OFFER SECTION THEY HAD JUST FORCED ME TO START TO FIGURE OUT. Seriously, WHY VENMO? They also give me the same. Exact. Notification. EVERY SINGLE DAY. I have to open my app, open the side bar, tap on notifications, and then click “NOT NOW” about adding money to my balance every day. EVERY DAY! Please let this sink in. I can have $100 in my account and STILL BE ASKED TO ADD MONEY TO MY ACCOUNT EVERY DAY! I want to snap. This is UNACCEPTABLE. I have my notifications TURNED OFF AND I EXPECT MY REQUEST TO BE HONORED! I am really getting sick of these big companies making billions off of us and still treating us like we are stupid little ants on an ant farm that don’t know how to think for ourselves. All I want to do is close my account and look for ANY OTHER safe payment service than this one. I signed up for Cash App so hopefully I can ditch Venmo and PayPal forever. It is counterintuitive and it’s going to lose you a lot of money in fees from someone that would have stayed signed up for life. It’s NOT WORTH IT TO LOSE CUSTOMERS OVER THIS. And I’m sure I’m not the only one furious over this.

I rarely use this app be as of the first time I had opportunity to do so left a bad impression on me from the customer service I received to the way my issue was mishandled and I was redirected from dept to dept with the very hint that I had an issue that required more attention than their standard “ See our FAQ “ and “ Most issues are resolved through the help center “ as I recall my issue took over an month to resolve and at that point I was leery of using the app or services all together. Until recently when a friend insisted on paying me for lunch and I reluctantly agreed to him using Venmo to do so. I hadn’t used it since the last debacle but assumed it was working and would be okay since I was assured the previous problem had been taken care of and nothing further was necessary. WRONG! As soon as my friend sent the funds in attempted to transfer it to my regular bank account and was very disappointed to find that I couldn’t instant or regular transfer because my bank account was not valid or problem with my account! USAA is a bank authorized on the Venmo app but not for me i suppose! Chat request gone unanswered email sent days ago money stuck in limbo. However not Venmo’s issues if you read the fine print, you’ll see they aren’t responsible for “lost” transfers. Neither are they responsible for their own system glitches or mysterious account issues. Keep the $40.00 Venmo, the time it took to write this review was not worth the effort on my part and I would pay another $40.00 to never have to deal with this company again! Deleting the app the sent email the chats and if a response does someday happen to show up in either case I won’t bother with that either. Delete delete delete sweet relief from the mental exhaustion and physical anxiety as well as the lackadaisical half care attitude of the customer disservice. Thanks so much. Never again

Going on day #7 of my account being frozen…wasn’t given a reason as to why, has been escalated to “account support” and have yet to be contacted by them. My money cannot be touched…key word MY MONEY…and all they can tell me is to “hold tight they have THREE WEEKS to investigate the issue. I cannot believe that there is no way to contact someone who can actually help with any kind of issue you have, and the fact that they can take their time when your money is the one being held up. FYI they can trigger your account and freeze it for any kind of reason, yet leave you with no explanation and penniless. They’re a horrible company, with illegal practices! User Beware!

⭐️ Update: I posted on my Facebook account and here on reviews about how awful this company’s practices were, and warning all my family and friends (I have a lot of them), low and behold the next morning not even 24 hours later around 6:00am on a Saturday, I receive an email from Venmo Account support notifying me that my account is deactivated because of activity that went against their user agreement “that puts me and others at risk for fraudulent payments” odd seeing as how I only use it to send my uncle, and husband money, and to buy LEGAL things with. BTW the account support is usually not there on weekends, but Marcus Z. Made sure to notify me of the decision he has made. I am completely okay with them deactivating my account, I don’t want the worry of them freezing my account out of nowhere hanging over my head, and the fact that if anything happens with your account and not being able to get in touch with an actual representative that can help in any way. My friends and family are going ahead and closing their accounts too because they no longer feel safe using this money service. I will be sure to let anyone I meet know what happened to me and how they handled it. Never been so disappointed with a company enough to write this kind of review. USER BEWARE!

Venmo used to be an easy going way to exchange cash with friends. Now it is complicated just to add a debit card. I waited on hold to speak to a manager for over 1 hour 45 minutes. I was trying to add my debit card. I had a Venmo account for almost 9 years and I have had the same bank account for 13 years. But I got a new debit card last year and the Venmo customer service is treating it like an issue of national security just to get the new card added. Also, why was I continuously needed to validate my bank account?

All other apps allow you to add and remove cards with the ease of a click and a text or email confirmation. But not Venmo. The debit card I was trying to add is used with Cash App, PayPal, Zelle, Apple Pay and all without issues. But not Venmo. They wanted me to recall the last four digits of my old debit card before removing whatever error warning that was popping up on my account. I had to go through my old transactions to find the numbers they were requesting.

I called customer service twice. The first time I was disconnected after waiting on hold for 5 min. The second time, I asked to speak to a manager and I was kept on hold for 1 hour 45 min with no explanation or response. I also waited in a que to speak to a live agent via instant message. When I finally got through to a live agent the best solution they could offer me was an email address. The policies and procedures of this financial venue are nonsense and not customer service oriented. And the thing is, I can just use another app. It’s not like Venmo doesn’t have competition. You would think they would get it together and make easy to add or remove cards.

I closed my Venmo account after nine years of loyal patronage and deleted the app. I just can’t get over the rudeness of being kept on hold for almost two hours without so much as an apology or follow up. Yes, I did use the online contact forms and I have not received any response other than a survey for the live agent chat and an email directing me to their faq page.

First transaction I ever did was I sent money to a friend as a test to give her $10 for her to go buy a cup of coffee. Venmo charged her as a business and never ever explain why with the 10 to 20 emails that I sent asking why did they charge my friend as though she was a business never got an answer never got the refund to her of the percentage they took out when I said have a cup of coffee on me. I had yet to set up my business account so there was no business transaction but they treated it as that such and never ever made it right. Then I get my business account set up. Venmo kept trying to put my personal bank info into my business bank info so I had to take out my personal bank account from my personal Venmo account then do my business bank account with my Venmo business account. Then after that try to get my personal bank account back onto my personal Venmo and it has been one technological problem after the other. It kept saying your bank was set up and then when I tried to transfer money I couldn't do it and it kicked me out and I had to start all over six times didn't get any help figuring that out. Then I finally get it set up and do a transfer the two little deposits that you're supposed to get I never received it started the transfer of my money from Venmo to my personal bank account and then I get your bank didn't except the small payment that you were supposed to put in for verification or forgetting the transfer you need to start all over so I take my bank account out and lo and behold in my personal bank account the transfer went through but now I have to start all over yet again by putting my personal bank account information into my personal Venmo to tell you truth and set up with it I think I'll be canceling both accounts and going to a different payment system with my clients and friends. I'd rather drive to a bank and hand somebody my money and deal with it online craziness! I'm just waiting to see the money from Venmo that went to my personal bank account get removed. So as soon as I can get all of my money out of Venmo I'll be shutting it down.

Venmo is a fantastic app, which is weird comment to make with a 1 star review. Stick around because it will make sense shortly.

Venmo is a great “banking” tool for the busy individuals that are all about money. A tool that you can use to thank that coworker who treated you out to lunch, or asking that friend for some gas money to drive them around. In a world of Electronically Transmitted money (ETFs), it just makes sense.

I’ve had Venmo for about 2-3 years now and it’s been great up until recently I realize how much this problem bothers me.

In early March this year, I wanted to add my own phone number to my account. After a quick email to Venmo’s support team, they told me that the number I gave was “tied” to an account. To undo this, simply I needed to send them my name on a current phone bill statement to clear it. I still have the original email thread in my inbox to prove this. After all of this I decided that it wasn’t really that important…was it?

It was. A week later I had to turn my [email] notifications off from Venmo because I was bombarded by them with requests to “Authenticate my Account” and I needed to send the following: A photo of a valid address (like Driver ID), Name and DOB (Passport or similar), and my SSN & W2. I later that same week, asked both my mother and my father about their thoughts. They both said the same; that was not something they were asked to set up originally.

It only now hits me how abnormally strange and conveniently timed in relation to my email request. I can understand the requirements for business accounts, but as a personal account; the request only shows malicious intent. I’m not a user that’s syphoning $1,000 weekly ETF invoices. Venmo should be able to see that from their database?

This makes me feel extremely unsafe and uncomfortable using Venmo. This, aside from them already having my routing numbers to my bank, my email address and access to my contacts; It would would not surprised me if they then began to ask what I ate for breakfast or where I slept. All because of one email.

I hope to hear from you Venmo, because you have disappointed me in being “user friendly”