CB Online Shopping Vestiaire Collective Lost sellers item and no payment

Vestiaire Collective review: Lost sellers item and no payment 4

Camila Araya Larrain of Cardiff, Wales, South Glamorgan, GB

Feb 16, 2021 6:17 am EST

Verified customer

Review updated: Jun 05, 2023

Resolved

Featured review

I sold a pair of boots through Vestiaire, I shipped these on 30 Nov 2020 using the shipping they provided through UPS. The item was not collected by the buyer, I contacted Vestiaire throughout the months of December, January and February advising them that the tracking had not updated and that the last day for collecting the item was 16 December. They kept responding that the item would be sent back to me. I have since contacted UPS who have confirmed that the item is in fact missing and an investigation would need to be opened in order to locate the item. Vestiaire website states that if the tracking hasn't updated for two weeks they open an investigation. If the item is lost they reimburse the seller if you used the shipping provided by them. I have advised Vestiaire of this and once again they have come back and said the item has yet to be collected, despite me forwarding the communication from UPS confirming the item was missing. I have emailed them the link to their website advising that 3 months have passed and they need to open an investigation in order to either get the item back to me or reimburse me. The item had a value of £200 and I was owed £117 by Vestiaire which I still have not received. I keep getting the same response back from Vestiaire which is incredibly frustrating - they are not taking the necessary steps that are promised on their website and are not acknowledging any possibility of reimbursing me for an item which has been lost using the shipping they provided. I'm really at a loss of what to do next.

Desired outcome: receive payment

Resolved

eventually received payment after months of persistent chasing.

Helpful? 6 0

4 comments

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JEKibbs

Sevenoaks, GB

1 comments

JEKibbs of Sevenoaks, GB

Feb 22, 2021 1:57 pm EST

Verified customer

My first experience of selling through Vestiaire and awful customer service. I sent the item using their DHL label to Paris and for some reason it was returned to me. When you go to the live chat, there is nothing live about it as the response is so slow ! They eventually told me I had to include a pro forma invoice with a link. When I printed this out the address was Hong King, not Paris. I have yet to have an explanation for this and it’s just so time consuming and frustrating!

Cynthia Mcdaniel

1 comments

Cynthia Mcdaniel of US

Jun 30, 2022 6:58 am EDT

I purchased an item from seller on Vestiaire. I have a P.O. Box on file at Vestiaire and seller shipped FedEx which everyone knows that FedEx only deliver to post office if u ship smartpost. Once FedEx got the item from the drop off point at Walgreens the track stated item is being returned to shipper and was the very next day and status shows delivered. I live in NC but it clearly shows it was shipped from Austin Tx and delivered to Austin Tx. I do not understand why no one can see this. It is just that simple to see it was not delivered to address I have on file with Vestiaire.

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Wenwen12345678

1 comments

Wenwen12345678 of US

Sep 09, 2022 7:25 am EDT

It is the Fourth size I sell an item on Vestiaire, before the items are all send directly to the buyer, but this type it is sending to quality control, and after 3 days when they already had the package in warehouse, they send me an email saying the package is empty, and they send me two wired for showing only one side! I definitely believe Vestiaire employees steals items from the customers which I supposed is not the first time. And while I write back to customer service they uses silence as responses. And they definitely knows what happened, by the way my items cost 1002€ as deal and they supposed to give me 840€, quite costly that’s why they steals.

Lana Daysi

1 complaint

1 comments

Lana Daysi of US

Jun 05, 2023 8:50 pm EDT

Verified customer

Replying to comment of Wenwen12345678

This is a huge scheme at VC since direct shipping. VC is only interested in the noise the small sales generate and therefore does not investigate problem cases, to save money. 90% of their money they make is through their designer bag sales (states the website itsself).

Vestiaire Collective - Shipping fees and duty taxes

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Vestiaire Collective - The item was in terrible condition and impossible to return it 26

Vestiaire Collective - Import fees

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Vestiaire Collective - Non payment from vestiaire for a sold and delivered item 4

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View all Vestiaire Collective reviews and complaints

Vestiaire Collective Contacts

Vestiaire Collective phone numbers

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Vestiaire Collective emails

supportus@vestiairecollective.com

100%
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Support

social@ropa-online.com

100%
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95%
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Vestiaire Collective address

33 Boulevard du Général Martial Valin, Paris, 75015, France

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Oct 30, 2024