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Viagogo review: refund 6

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Author of the review
3:22 am EST
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I bought 2 tickets from viagogo to the barry gibb concert as a xmas gift. The concert has been cancelled and I didn't receive the refund what viagogo promised in email. There is no customer service at viagogo at all and therefore I can't get any information.

Id order: 7882437
Email: [protected]@freemail. Hu
Phone: [protected]

Regards,
Kitti horvath

6 comments
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Saul Merideth
US
Feb 02, 2017 1:37 am EST

Viagogo is a absolute ###en rip off do not use these a ### they alter the donation to suit their requirements and then charge you the customer again for a refund. ### off the world!

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Maite Simonart
US
Jun 07, 2018 6:41 am EDT

Hello Kitti,
The same thing happened to me. The concert of Ariana Grande in Antwerpen (BE) was canceled too, after the boming in Manchester in april 2017. Viagogo promised a refund via email. I never received it.
I tried to e-mail Viagogo, I called in Zwitserland the head office, I called the customer support in the UK. No response!

Best regards,
M. Simonart

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Michael426
GB
Jun 09, 2018 5:12 pm EDT

Sold me invalid tickets with a 400% mark-up. Their website says valid tickets or a refund. Yeah, right. 40+ emails and only auto replies saying 'No refund'. Parasites

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acocke
GB
Oct 19, 2018 10:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I can't believe I didn't know about this - why isn't someone stopping them?

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acocke
GB
Oct 19, 2018 10:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've just bought two tickets to Florence and the machine for £200 and the e-ticket isn't even in the email so I can't sell them. this is disgusting i'm going to aask my bank to take the money back from them.

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Lynne Levett
US
Dec 09, 2018 6:18 am EST

Absolute rip off... didn't realise it was a ticket website tbh. Paid 180.00 gbp for 2 tickets that actually have a ticket price on them is 31.50 each! Absolutely disgraceful that this can continue...FUMING!

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