VistaPrint
Reviews and Complaints

I got taken in by this as well. A class action lawsuit was just filed over this issue, and I'm thinking about joining it -

http://www.prweb.com/releases/2014/03/prweb11669196.htm

Class Action Lawsuit Filed Against Vertrue, MasterCard, MyLife.com, Oak Investment, and Others Regarding Allegedly Fraudulent “Membership" Fees for Bogus "Savings Clubs"

Lawsuit claims that Defendants profit from charging consumers fraudulent fees for savings club “memberships”

Atlanta, GA (PRWEB) March 13, 2014

Atlanta law firm Webb, Klase & Lemond, LLC has filed a class action lawsuit against Vertrue, Inc., Adaptive Marketing, LLC, Velo Holdings, MasterCard International, Inc., MyLife.com, Inc., and Oak Investment Partners. The suit states that Vertrue partners with MyLife.com and other deceptive online businesses to trick consumers into unknowingly joining Vertrue’s “consumer savings clubs.”

According to the lawsuit, most club “members” never make use of their savings club “memberships” and cancel their subscriptions immediately upon learning of the fraudulent charges. According to the lawsuit, MasterCard earns fees by processing Vertrue’s charges while knowing they are fraudulent and processing such plainly illegitimate charges violates MasterCard’s agreements.

The lawsuit further states that Vertrue’s parent company, Velo Holdings, and MyLife.com’s investor-owner Oak Investment Partners, which invested $25 million in MyLife in 2007, also participate in Vertrue’s improper practices. The case, Chi v. Vertrue, Inc., et al., was filed in the United States District Court of the Northern District of Georgia, Atlanta Division, on February 28, 2014 and has been given case number 1:14-cv-00614-TWT.

The lawsuit proposes a class action on behalf of all consumers nationally who have been harmed by these practices.

The new complaint alleges that Vertrue’s “savings clubs, ” administered by its subsidiaries such as Adaptive Marketing, LLC, include At Home Rewards, At Home Rewards+, BusinessMax, Cross Country Savings, DealMax, Home Savings Mall, Food and Flix, Getaway and Save, Leisure Exclusives, My Great Deals, Passport to Fun, Passport to Fun+, SavingsAce, SavingSmart, Shopping Essentials, Shopping Essentials+, Simply You, Today’s Escapes, Today’s Escapes+, ValueMax, and Your Savings Club.

The lawsuit states that when consumers purchase goods and services from MyLife.com and Vertrue’s other online partners they encounter confusing, obscured ads for Vertrue’s “savings clubs.” Consumers click through these ads without realizing that they have accidentally “joined” one of Vertrue’s clubs, according to the lawsuit. The lawsuit also states that consumers who accidentally join Vertrue’s clubs are charged recurring monthly fees of $20 or more until they affirmatively cancel their “memberships.” Vertrue’s entire business model is based around this deceptive practice, and Vertrue’s co-conspirators, including MasterCard, knowingly facilitate and profit from Vertrue’s fraudulent activities. The lawsuit states that MasterCard approves such unauthorized charges, and profits from them, even though this violates MasterCard’s own rules regarding protection of private customer credit card data.

The suit asserts that the other Defendants are vital to the improper billing scheme. First, Vertrue transmits a consumer’s credit card data to the related credit card network, which the complaint alleges was MasterCard. MasterCard verifies the consumer’s identity and, the lawsuit states, analyzes the transaction to determine whether it is fraudulent. MasterCard transmits the relevant data to the cardholder’s issuing bank which, if it authorizes the charge, sends a verification message to MasterCard, which then informs the issuing bank that the charge has been authorized, according to the suit. The suit claims that the issuing bank then informs Vertrue of the authorization, at which point the purchase is completed and the issuing bank and MasterCard subsequently “clear” and “settle” all of Vertrue’s charges for that day, at which point the illicitly obtained funds are sent to Vertrue. The suit contends that all the Defendants are well aware of the illegal scheme, but they nonetheless participate in order to obtain substantial transaction fees.

Vertrue is a subsidiary of Velo Holdings, an investment group also named as a Defendant in the lawsuit, that acquired Vertrue in 2007. According to the lawsuit, Velo and Oak Investment, MyLife.com’s senior investor-owner, were fully aware that Vertrue’s business model relied on consumer fraud when they acquired their positions in these online companies. The suit asserts that these investors nevertheless controlled, participated in, and profited from Vertrue and MyLife for years while doing nothing to curb the companies’ highly illegal business practices.

If you have unknowingly joined one of Vertrue’s savings clubs and wish to discuss this action, or if you have any questions concerning this press release, please contact Webb, Klase & Lemond by e-mail at contact@WebbLLC.com or by calling [protected]. Webb, Klase & Lemond, LLC is a law firm that practices complex litigation with a focus on litigation arising from wrongful deprivations by corporate and government entities.

Ordered a T shirt but never received .emailed for refund and the concerned person said they cant refund as its delivered ., whereas the tracking no# which they provided was fake and invalid.

My law firm is investigating potentially fraudulent credit card charges from Intelius.com, Adaptive Marketing, and numerous of their services, including “24 Protect Plus”; “At Home Rewards Plus”; “Passport to Fun Plus” “Business Max”; “Identity Protect”; “Premier health Plus”; “Privacy Matters”; “Privacy Matters 123”; “Privacy Matters Credit”; “Privacy Matters Identity”; “SavingSmart”; “Shopping Essentials Plus”; “Simply You”; “Today’s Escapes Plus”; and “ValueMax.”

If you believe that you have been scammed, please contact me. Our communications will be confidential.

Gregory Frank
Murray, Frank & Sailer LLP
InteliusMarketing@murrayfrank.com
[protected]

VISTA PRINT in the news: BOSTON -- "A company is accused of running one of the largest unauthorized consumer billing operations in the country." (Watch the news clip)

http://www.thebostonchannel.com/news/19069185/detail.html

They posted a unauthorised charge to my bank for something, I don`t have a clue what? On the site you can not reach a person, only a machine in customer service. They tell you to press a number and it just repeats it`s self! Don`t wver make the mistake of buying from them!

Vistaprint has robbed my bank account for 3 X $71.28 + 3 X international transaction fees. These showed on my Vistaprint account momentarily but have since been removed. However, the amounts have still come out of my bank. Vistaprint say to give them a few days to look into it. Had to email them a screenshot of my bank transactions a few days ago. Also gave them bank phone and information they would require to check for themselves. The bank advises to try sort it out with VP before taking further action. Beginning to look like further action might be required.

I had a recurring monthly charge that I didn’t authorise. when I asked them to stop it they told me to call a number and give them my bank card, expiry AND 3 digit number on the back LOL NOT A CHANCE... they were calling me Rachael over and over and my name is LEAH.
40 seconds after I refused and said I’d get PayPal then legal help to cancel it - I had a new email saying “Thanks RACHAEL, Your new account has been created”
LIKE WTF... are you kidding me ahaha I’m laughing like a psycho because I can’t physically yell at anyone from here.. Don’t use VistaPrint, pay the extra to support a reputable company. Never again.

I had done business with Vistaprint for 8-9 months, and hadn't had any real problems. Then I went to check a shipment on their website and found that they claimed it was delivered a year before I even ordered it. Called the phone number for customer service. Got a woman that barely spoke english who couldn't explain why there was a problem, nor what vistaprint would do to correct it. Called again, and again got someone who struggled with english as their language. Went to the online chat, not much better, wrote an email and had 4 exchanges, they gave me wrong delivery dates and failed to resolve the problem. I AM DONE WITH VISTAPRINT. Won't ever buy from them again. I asked that someone at Vistaprint call me to discuss the problem. That was Friday, today is Tuesday and no call. So if you do business with them, you better hope there is never a problem. You won't get any help.

On 10/31/08, I ordered free business cards. The shipping & processing fee was $9.86 which I charged to my Sears Mastercard. It was on my statement of 11/10/08. When I got my Mastercard statement of 12/09/08, I was billed another charge of $14.95. I have not placed another order and do not owe this.

Name on Mastercard: Rodger K. Williams
Account No.: [protected]

Thank you,
Anna Williams (Mrs. Rodger Williams)

I ordered some banners etc.to be displayed on an yearly religious commemoration ceremoney where hundreds of people were invited in a local hall. Vistaprint cancelled my order without informing me and a day before the program when I asked the company about the delivery, they told me that it is cancelled because of MY email sent to them. I asked them to read it again, then they apologized. My program is ruined and the only thing they have is an apology and a hang up. This was second incident. Vistaprint has no backup or disaster plan. An online risk only CUSTOMER has to take.

Vistaprint should be slung up and left to dry! they make the consumer look like they're the one in the wrong, isn't that just the psychology of criminals..? they printed a promotion t-shirt, the print was in the wrong place, was smudged all over, and so thin it wouldn't last a wash. I complained, they asked for me to send them digital photos as they 'don't have a disposal policy', no [censored] sherlock! they don't have a policy, period! this is a 'company' who thrive on lies, with no care for the consumer, buyer beware!.. I have not yet had my reply acknowledged to date.

Hi I am being billed every month for one transaction it's being nine months of this and I would like my money refunded to me thank you

They did the same thing to me. I will NEVER order from this company again. Rewards programs should not come with a fee!

VISTA PRINT in the news: BOSTON -- "A company is accused of running one of the largest unauthorized consumer billing operations in the country." (Watch the news clip)

http://www.thebostonchannel.com/news/19069185/detail.html

I was also enrolled, without my knowledge, into the VIsta Rewards Program back in April of 2009, after ordering from Vista. Shame on me for not noticing it until just this month. After research, I realize that I have been charged a total of $590 over the past 2.5 years. Irate is not even the word for how I felt. I got on the phone and escalated the call to a supervisor (not easy) and let her know how mad I was. I told her that I knew full well I had been scammed and had a fit on her. In the end, she told me I would be credited every penny since 4/09 and it would be done in the next 3 days. She gave me a confirmation number for the credit. I will be checking to make sure it goes through and will check back into this comment page if it does not. If you push hard enough, they will do what you ask. SCAM ARTISTS for sure.

Same here. This afternoon my husband called me and asked what VP Club Us is on our account and why they took out 20.99 today. I had no clue so we looked up the phone number and it was Vista Print rewards. Then I see the page of scams and thought no way.. So I called and cancelled my account and was told I have been signed up since 8/07. I spoke with a rep and received her ID number and told her that I wanted the money put back in the account and that I know it is a scam. She told me that she would credit this months back. I told her that I noticed on the voicemail that I had been a member since 8/07 and had never signed up for this and if charges had been taken out every month. She said yes. I SAID WHAT THE HELL! I WANT ALL MY MONEY BACK NOW! So she said that I would be credited back and gave me the numbers of the money that had been taken out over the years. it started out at $14 and the next year was $17 and this year it is $20. After I added it all up it is almost $500 yes you have that right $500 taken out of my account. Just enough each month to not be suspicious. This should be back to our account by Thur if not I will call back and threaten with a law suit. BEWARE!

I too was ripped off from them. I could not figure out the charge on my statement and here it was VistaPrint Rewards. I canceled, so we shall see. It's a shame, I really liked Vista Print.

I was on vistaprint and I almost signed up for that rewards program, I guess its a good thing I read the information before I signed up for that $10.00 cash back. I am not condoning the program because I really don't like the practice but a lot of people do not read when they are online shopping or when they see free money so it is easy to be caught by these things. My friend singed on to it and he got his money back within about 7 days. I think vistaprint is overall a good company I will continue using them I will just read the information before selecting anything.

I had the same thing happen to me, difference is I was charged a $14.99 amount a month for 5 months. Just enough for them to make money and small enough not to catch it for a while. I called the number on my bank statement and demanded they cancel "my membership" and refund all of it to my card. They put me on hold, indefinitely. So I called my bank and had them reverse the charges. I also emailed Vista Print and let them know I did not appreciate this and would be taking my business elsewhere.
I called the number they gave me and again got this rewards center. This time they refunded my money.
Seems that the number Vista handed out and the one on my bank statement were 2 different depts. One that is meant to leave you hanging in phone cyber space and one that is supposed to refund money because you are making too much noise!
Please, if someone knows a good, affordable alternative to VP, email me and let me know. I dont want to give Vista another dime of my money!

I just realized I was also bamboozled. I am so mad. We have been charged for 15 mos and I never noticed because my husband pays our credit card online and we have paperless account. OH NO.
I plan on calling vista tomorrow but I am really concerned that none of our money will be refunded for this program that I never used and didnt even know I was signed up for.
I hate vista now and will never use them again. I want to cancel my acct. altogether with them so they dont have my credit card info but of course I cant find any info on how to do that either.

Hi, it is me again. I just got finished reporting them to Consumer Affairs, to their attorneys. I sincerely hope they at least get ahold of Vista and lets them know they can not treat people this way.

Yes, the same just happened to me this week. I did not order anythingexcept I ordered business cards about three months or more ago. Now they debited my credit card for $14.95. I agree this is a scam. I called the [protected] and did not get ahold of anybody!
I will go to my bank and file a complaint and they will file a dispute and I feel that Vista will probably want to c0-operate as I will also file with the Better Better Business Bureau! This is totaly inappropiate and disgusting! You do not dare do anything over the internet, I am finding! Such a shame that they feel they have to stoop that low to rip off the public! Yes, I will not do business with them again either on the net or store!

In the same boat as above. Have to "swim" like crazy in a tank of pirhannas to try and get any money back. Ought to be a law against this kind of shananigans. One thing when you can read about results of accepting free offers that they sign you up, but in this case it was well camoflauged.

Yes, the same thing just happened to us. My wife ordered some new business cards from them on March 22nd and today we found a charge from them on our account for Vista Print Rewards which we never signed up for or wanted. Supposedly they have cancelled the account for us and they say we will get our $14.95 back in the next 2 or 3 days. We'll see.

Ignore my other comment for the moment. I found out there is a 60 day wait period on domain transfers for new domains and in my case it has been 60 days for the last few hours so I will wait 1 day and try again. This is my first domain transfer and it is very confusing but the tech support at godaddy.com is amazing and has helped me understand how it works. Vista print has everything but the admin email in their name and I had to go in and change the admin email through a third party link sent from vista print. Vista Print tech support is practically worthless regardless of the outcome. I will update the situation tomorrow.

The same exact thing has happened to me. I own Christ Charms LLC and Christcharms.com a religious goods store. I wanted to switch to go daddy because i can publish from adobe muse to go daddy and could not on vista print. I made it incredibly clear that the domain stays in my name i just wanted to host on go daddy. They changed the contact information so its not in my name and now it might be delayed 60 days because the information has changed. This is incredibly irritating because i put countless hours into designing a new website and I had an arrangement with a local church and multiple charities to help the community. Vista Print has robbed the Community of Lansing MI, and has taken away my credibility with the catholic church because now all the hours and time I put into building something great for the community was stolen from me. Please let me know what happens with your situation.

I received a people mag from your company ( m2mag.com) and it was in spanish or whatever. I am a united States citizen raised and born and have never been out of the United States. There fore i don't speak any other language but english and if you are going to send me mags i would like for them to be in english so i can read them. So with this said please dont send any other type lititure to my home.

I placed some orders to Vista print, and their price and quality of products are so good. However, whenever you process to place orders, they kind of push to click " Another 10% discount for next order"

who doesn't want Another 10% discount?
So I click it, this is a huge trap. I found something weird charge, which I never heard of company name: MVQ.

Thus, contact them, and canceled account as well as asked for full refund.

They said, " within 1-2 days, all money will be credited to my bank.

My question is why are they doing this? even they refund all money and keep losing business. I never have any business with Vista print as well as tell everyone I know online and offline.

If they refund full, I will report to Better Business Bureau.

Vistaprint.com (Free Business Cards)

Beware of this company that advertises FREE business cards. If you click on certain links that entice you, you may end up with unauthorized charges on your credit card or automatic withdrawals from your checking account.

They automatically enroll you in something called VPrewards club. Charges can appear from a variety of names monthly.

After many successful transactions, I guess I finally clicked on a link, being curious as to what it was about. But I never knowingly joined anything and never authorized them to start charging my credit card for anything.

There are hundreds of complaints about them doing this from the UK to the US.

After they sent me a notice that they would be billing me for this charge, I went searching on the web about them and realized my only sensible recourse was to cancel that credit card so I wouldn't be douped. This may be the wisest solution since you can't know what name they are going to be using to bill you under.

I placed an order for 100 business cards for my new upstart on 27/01/15 with its opening event on 13/2/16. I was told order processing though I did not receive a debit. I have kept funds in my account for when ever they debit as some companies debit after they have delivered.
Vista print did not produce my cards neither did they contact me to say the payment was declined. I called back today to find out the status only to be told the crap. Why didn't they contact me via mail? Yet they send me all sorts of adverts. Now I have no cards at all for my opening. I am super angry and disappointed. I should have know better. Vista print is definitely not the best. definitely not.
I need a new overnight printer asap. Help anyone.

Took $14.95 out of my account every month for almost a year, without authority.

I ordered once to Vistaprint and all went well, but when you're looking for something a little bit different and customized (exclusive), they don't have many choices at Vistaprint. A company that i can recommend for you is JMwebs, http://www.jmwebs.net/, I use to work with them actually. The most important difference is the fact that they're designers and they customize everything. The quality of their products is really better than others and moreover, you can ask what you want, they'll always propose you something.
About the price, you'll see that there's no pretty much difference, for some orders, prices are the same. It depends on the quality that you wish to put in your products. Good Luck.

Avoid VistaPrint for any services. I ordered business cards and an address stamp. They mailed me two stamps, both missing the street address line. I caontacted their customer service and got a responsive email that said they were not responsible for typographic errors. I shot them back an email explaining that they had left the third line off both stamps. Their customer serivce sent me back the same form email that they had sent earlier. I sent a third request, and still got back the same Email. Their web site indicated 100% guarantee for product service. DON'T BELIEVE IT. They will not honor anything. They will bill you twice and when I told them of the problem a 4th time, they said they would give me a 5% discount off my next order? I THINK NOT. They will not get ANY of my business and I urge all others to stop using this corrupt company.

Vistaprints charged my account for a website that I canceled. In doing this I was unware of this an continued to use my debit card for purchases. When I went to balance my account, I found it was overdrawn. You would not believe this. Vistaprints claims they are not responsible because the charges did not take place the next day after their posted. It happend 2 days later. Because of this, my account has been charged $350.00 with 5 more pending transactions. And the Supervisor Carla Daley, hung up on me when I questions her " How could I correct a problem if I did not know it happened?" And you dont feel your company is responsible because it did not happen the next day.

Why do you wait until the refund? Just report the issue Better Business Bureau. Are you scared that vistaprint may prison you because you didn't want to get ripped off by them?

VISTA PRINT in the news: BOSTON -- "A company is accused of running one of the largest unauthorized consumer billing operations in the country." (Watch the news clip)

http://www.thebostonchannel.com/news/19069185/detail.html

When I received the top there was a sticky substance on the collar and it’s taken ages to get off

Really disappointed in the lack of care as there was no sticker on the collar and this shouldn’t have been on there at the beginning

what is on screen is not what is printed the business cards have been printed with a faint black border yet on the screen the border is not distinguishable. only on the front of business card only, the back is good. Order number: VP_67JDZ1QF

I want a refund of my $25 for the express shipping I ordered.

I paid $25 express shipping and it was Guaranteed delivery yesterday. It did not arrive so I want a refund.

FYI

It is very unfortunate that when called today evening after 6.30 pm regd delivery assurance given by Ms. Shabnam but in vain. our team member informed to wait today till 8 pm or tomorrow morning will get product. Pathetic two types of answer by team members.

Pls. cancel the product if can't deliver today 8 PM and confirm for the same.