Menu
For Business Write a review File a complaint
CB Passport Services VitalChek Network Stay clear of vitalcheck.com. they are giving out your personal information to anyone that may have access to your cell phone and calls them.
VitalChek Network

VitalChek Network review: Stay clear of vitalcheck.com. they are giving out your personal information to anyone that may have access to your cell phone and calls them.

T
Author of the review
10:53 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I just recently went through vitalcheck.com to get a certified birth certificate. I received a letter from the Commonwealth of Kentucky which is where I was born. And on there no records found they misspelled my middle name they put t a n instead of t I n. And also put in the wrong county. Per bottlecheck.com's policy and procedures since this was their error and not mine I contacted them today at 7:16 a.m. on July 6th 2024. I first spoke to jessica. Which did not follow policy or procedure. She did not ask me for my order number when I turn around and asked her I said yes I have a question on my order she said okay well what's your question I said don't you need my order number she says no I pulled it up by your phone number so she's already in the account she didn't ask any information whatsoever and started rattle and off my personal information, and didn't even know if it was me. She didn't verify it she didn't verify it that it was me and was giving out my personal information. So then I asked to speak to a supervisor Elizabeth got on the phone which is supposedly supervisor. now to be clear vital check when you ask for somebody's name they will not give you a badge number they won't give you a last name nothing and I don't know if the first names that they gave me are correct. But Elizabeth which is a supervisor I told her what the problem was. Again she did not ask for the order number started rattling off my personal information did not have been verify it was me. After I'm stunned and just horrified that both of these individuals that were providing check didn't verify it was me and gave me all my personal information over the phone. Then I finally realized oh I called because my middle name was spelled wrong. Elizabeth which is a supervisor of vitalchek.com proceeded to let me know that Commonwealth of Kentucky only needs the name to be 70% correct as far as spelling. Then goes on to say different things that I have to contact them because they made the error not the person that I paid to do the request which is vital check. Then she states oh well tell me about the Kentucky you only needs to be 90% correct on your spelling. Are you kidding me. Come on. Spelling is extremely important on a birth certificate it has to be exact it has to be accurate. But vital check doesn't seem to think so. So stop using vital check. They also just got bought by Nexus. This is not a safe format this is not a safe third party to go through the other thing was that on their website which I went to verify to clarify to make sure I'm not giving any information isn't correct it states that if you have any errors or anything like that you need to contact the agency and which processed your request. I didn't contact Commonwealth at kentucky. Vitalcheck.com is the agency and which I used to process my request. I told both these ladies this somewhere they just didn't understand what processing the request meant they did it yet I'm going to tell me I'm supposed to contact Kentucky I haven't dealt with Kentucky the agency that process my request was vital check.com. they do not give refunds. They will not do anything for you. They will not answer questions they will however I give all your private and personal information to anybody that calls. So don't lose your cell phone number or don't lose your cell phone because all they need is your cell phone call vital check and they'll give them all your personal information from your residence to your parents full name last name to your complete name to where you were born and everything else. Which is protected by the privacy act. Which vital check today the supervisor and a person who works there violated. Be aware stay awake from vital check. They don't help you if there's any concerns errors. They don't even help you if you don't receive anything in the mail. Go directly to the state you save money and you don't deal with this crap.

Date of experience: July 06, 2024

0 comments
Add a comment

More VitalChek Network reviews & complaints

VitalChek Network - paid but got no certificate 66
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
VitalChek Network - incorrect certificate order 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
VitalChek Network - poor service 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
VitalChek Network - very bad service 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
VitalChek Network - took my money did not provide the service 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. VitalChek Network Contacts

  2. VitalChek Network phone numbers
    +1 (615) 372-6800
    +1 (615) 372-6800
    Click up if you have successfully reached VitalChek Network by calling +1 (615) 372-6800 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (615) 372-6800 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (615) 372-6800 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (615) 372-6800 phone number
    Headquarters
    +1 (866) 561-1694
    +1 (866) 561-1694
    Click up if you have successfully reached VitalChek Network by calling +1 (866) 561-1694 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (866) 561-1694 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (866) 561-1694 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (866) 561-1694 phone number
    Customer Service
    +1 (800) 669-8313
    +1 (800) 669-8313
    Click up if you have successfully reached VitalChek Network by calling +1 (800) 669-8313 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (800) 669-8313 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (800) 669-8313 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (800) 669-8313 phone number
    VitalChek Network
    +1 (684) 633-1406
    +1 (684) 633-1406
    Click up if you have successfully reached VitalChek Network by calling +1 (684) 633-1406 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (684) 633-1406 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (684) 633-1406 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (684) 633-1406 phone number
    American Samoa
    +1 (671) 735-7292
    +1 (671) 735-7292
    Click up if you have successfully reached VitalChek Network by calling +1 (671) 735-7292 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (671) 735-7292 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (671) 735-7292 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (671) 735-7292 phone number
    Guam
    +1 (202) 485-8300
    +1 (202) 485-8300
    Click up if you have successfully reached VitalChek Network by calling +1 (202) 485-8300 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (202) 485-8300 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (202) 485-8300 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (202) 485-8300 phone number
    Panama Canal Zone
    +1 (340) 774-9000
    +1 (340) 774-9000
    Click up if you have successfully reached VitalChek Network by calling +1 (340) 774-9000 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (340) 774-9000 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (340) 774-9000 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (340) 774-9000 phone number
    Virgin Islands
    +1 (780) 427-7013
    +1 (780) 427-7013
    Click up if you have successfully reached VitalChek Network by calling +1 (780) 427-7013 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (780) 427-7013 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (780) 427-7013 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (780) 427-7013 phone number
    Alberta, Canada
    +1 (250) 952-2681
    +1 (250) 952-2681
    Click up if you have successfully reached VitalChek Network by calling +1 (250) 952-2681 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (250) 952-2681 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (250) 952-2681 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (250) 952-2681 phone number
    British Columbia, Canada
    +1 (204) 945-3701
    +1 (204) 945-3701
    Click up if you have successfully reached VitalChek Network by calling +1 (204) 945-3701 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (204) 945-3701 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (204) 945-3701 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (204) 945-3701 phone number
    Manitoba, Canada
    +1 (506) 453-2385
    +1 (506) 453-2385
    Click up if you have successfully reached VitalChek Network by calling +1 (506) 453-2385 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (506) 453-2385 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (506) 453-2385 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (506) 453-2385 phone number
    New Brunswick, Canada
    +1 (709) 729-3308
    +1 (709) 729-3308
    Click up if you have successfully reached VitalChek Network by calling +1 (709) 729-3308 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (709) 729-3308 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (709) 729-3308 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (709) 729-3308 phone number
    Newfoundland, Canada
    +1 (867) 777-7400
    +1 (867) 777-7400
    Click up if you have successfully reached VitalChek Network by calling +1 (867) 777-7400 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (867) 777-7400 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (867) 777-7400 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (867) 777-7400 phone number
    Northwest Territories, Canada
    +1 (902) 424-4381
    +1 (902) 424-4381
    Click up if you have successfully reached VitalChek Network by calling +1 (902) 424-4381 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (902) 424-4381 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (902) 424-4381 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (902) 424-4381 phone number
    Nova Scotia, Canada
    +1 (867) 645-8002
    +1 (867) 645-8002
    Click up if you have successfully reached VitalChek Network by calling +1 (867) 645-8002 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (867) 645-8002 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (867) 645-8002 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (867) 645-8002 phone number
    Nunavut, Canada
    +1 (416) 325-8305
    +1 (416) 325-8305
    Click up if you have successfully reached VitalChek Network by calling +1 (416) 325-8305 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (416) 325-8305 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (416) 325-8305 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (416) 325-8305 phone number
    Ontario, Canada
    +1 (902) 838-0880
    +1 (902) 838-0880
    Click up if you have successfully reached VitalChek Network by calling +1 (902) 838-0880 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (902) 838-0880 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (902) 838-0880 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (902) 838-0880 phone number
    Prince Edward Island, Canada
    +1 (418) 643-3900
    +1 (418) 643-3900
    Click up if you have successfully reached VitalChek Network by calling +1 (418) 643-3900 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (418) 643-3900 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (418) 643-3900 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (418) 643-3900 phone number
    Québec, Canada
    +1 (800) 667-7551
    +1 (800) 667-7551
    Click up if you have successfully reached VitalChek Network by calling +1 (800) 667-7551 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (800) 667-7551 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (800) 667-7551 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (800) 667-7551 phone number
    Saskatchewan, Canada
    +1 (867) 667-5207
    +1 (867) 667-5207
    Click up if you have successfully reached VitalChek Network by calling +1 (867) 667-5207 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +1 (867) 667-5207 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +1 (867) 667-5207 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +1 (867) 667-5207 phone number
    Yukon Territory, Canada
    +44 300 123 1837
    +44 300 123 1837
    Click up if you have successfully reached VitalChek Network by calling +44 300 123 1837 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +44 300 123 1837 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +44 300 123 1837 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +44 300 123 1837 phone number
    England & Wales
    +44 289 151 3101
    +44 289 151 3101
    Click up if you have successfully reached VitalChek Network by calling +44 289 151 3101 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +44 289 151 3101 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +44 289 151 3101 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +44 289 151 3101 phone number
    Northern Ireland
    +44 131 535 1314
    +44 131 535 1314
    Click up if you have successfully reached VitalChek Network by calling +44 131 535 1314 phone number 0 0 users reported that they have successfully reached VitalChek Network by calling +44 131 535 1314 phone number Click down if you have unsuccessfully reached VitalChek Network by calling +44 131 535 1314 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek Network by calling +44 131 535 1314 phone number
    Scotland
    More phone numbers
  3. VitalChek Network emails
  4. VitalChek Network address
    PO Box 1703, Brentwood, Tennessee, 37024-1703, United States
  5. VitalChek Network social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
VitalChek Network Category
VitalChek Network is ranked 1 among 22 companies in the Passport Services category