VitalChek review: poor service! 69

A death certificate was ordered on 3 Nov 2010 for Lillian A . Doyle and UPS delivered it but the information is incorrect. The certificate I received is for Lillian D. Doyle not Lillian A. Doyle. What can be done to make the correction?

I too was a VitalChek victim, but caught it in time, after making after making several calls to the OR. DMV, (who I can't believe originally referred me there). I was actually in the middle of the form, and it said regular mail options were available, but there were no links or buttons, and I refuse to pay $19.50 for next or
3-day air with UPS, especially after reading some gobble-de-[censored] explanation about guaranteed safety of mailing sensitive documents..it's an excuse to promote their partners' interest and revenue, at our expense. we deal with the government by regular mail every day, all year, including DMV, State Emplyment Dept, Vets Admin, Soc Sec Admin, etc.. Anyway, i wrote to to their email addrss twice, and the guy on the other end couldn't even write correctly, and clearly refused to directly answer my questions about the validity of the documents and their refund policies. Finally, in mid-order, I cancelled the request, and downloaded a mail form at the Dept of Health for Ill, , which will take 4-6 weeks at best, and comes to a total of $15.00, not $50.00! (I'm just going to follow the exact instructions on the mail form about what document copies to include, and I should be home free...definately, a cheaper, more practical solution; especially for those who don't wan to deal with 3rd party B.S.! (an old adage comes to mind and serves as great advice, so here it is: "when in doubt, always go the source"), in this case, that means dealing directly with the agency you're trying to get the data from. With all these complaints you'd think our govt. agencies would look into it. I'll bet if someone were to go on "Opra" and talk about it, their orders would decrease, and their stock would definately go down! (LOL)
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worst company ever. order was cancled and i was not informed. now its martin luther king jr holiday and i cant call anyone. i will never do this again. moral of the story is to never loose your birth certificate.

I used vitalchek in 2007 and received my son's birth certificate within the dates indicated online. I found the service to be very useful. Sorry to hear that so many had a bad experience. It will be interesting to see what will happen since I just used them again Jan 2011 for two different birth certificates from two different states. Will keep you posted.

Name:

VitalChek Network, a LexisNexis Company

Phone:

[protected]

Fax:

[protected]

Address:

P O Box 1703

Brentwood, TN [protected]

Google Map

Website:

www.vitalchek.com

www.officialtraveldocuments.com

Original Business Start Date:

August 1987

Principal:

Mr. Jeff Piefke, VP/Vital Records Division

Customer Contact:

Mr. David Butler, Operations Manager Customer Service

Entity:

Corporation

Incorporated:

April 1988, TN

Type of Business:

Searchers of Records

BBB Accreditation:

VitalChek Network, a LexisNexis Company is a BBB Accredited business.

Additional DBA Names:

officialtraveldocuments.com
VitalChek Network, A ChoicePoint Company
Vitalchek Network, Inc.

i ordered a death certificate from vitalchek on jan 2nd. here it is april 4th and i have just what i started with, nothing. ive called and spoke with every possible person and all anyone could do was put me on a run around.im not sure if its all vital chek or the vital records places by states bc everytime i called to check the status of my order in the city of where i ordered it from they told me all my paper work had been approved and we just had to wait the days for it to get sent. it wasnt until i had to keep calling and calling and calling that finally unprofessonal "supervisor:" at the ny vital records called, just april 2nd to inform me there are no records on file. 1 i paid and they wont give me a refund 2 she said she mailed a paper stating that, three months later i have no paper stating that and 3 how n the hell do you not have a death record in your system for someone who died in 1989.i mean really i can pull it up under the public records on line.i am furious! they havent heard the last of me!

Stay away from vital check.
I did not receive the birth certificate and no refund .
Complaint to BBB but Vital Check did not respond to them .
They just want your money .

With regard to State of Nevada... It's a rip off no matter how you cut it... Pay exorbitant fees for vital check and get it in 2-3 weeks maybe longer or never or wait 6-8 weeks if you go through the state office... Honestly? 6-8 weeks?...You pull it from the file, make a copy and stamp it...is it that hard? 20 min tops... and you wonder why people have the opinion of state workers they do. Anyway, $20 will get you a copy if you go through the state.

Probably best to plan ahead and avoid vital check.

I ordered 2 copies of my birth certificate in March and after requesting the tracking number (which they said they didn't have) I still haven't received them. They say that it was delivered by UPS I asked who signed and they said it wasn't necessary to sign to receive the envelope. Still trying to get a straight answer. Any suggestions?

I was weary about using VitalChek because of these complaints but, after calling the State office where my daughter was born...I had more help at VitalChek than I did the Commonwealth of Virginia! I ordered my daughter's birth certificate on 7/12/11 at 1pm ET and they told me it would take about 10 days for them to process AND ship the birth certificate. After having a conversation regarding the complaints on this website, and they are aware of all the complaints, I realized that it seems like people are impatient and not understanding that you are receiving overnight or 2nd day shipping AFTER your order has been processed which can take up to 10 business days depending on the state. Therefore, it does NOT mean you will receive your order overnight or on the 2nd business day after placing the order. I did mention to the lady that it would be wise of them to state that information BEFORE anyone starts placing an order and NOT when they are on the shipping screen of checkout. That is where everything can become confusing and misleading. Well, as I mentioned above my order was placed on 7/12/11 at 1pm and I just checked the order status. It will be arriving via UPS tomorrow, 7/14/11.
One thing that really upsets me is that the state themselves are redirecting you because they are LAZY! If I had been in VA I would have just gone and gotten her birth certificate. But, I'm not driving 5 or 6 hours to go get it. The price of the VitalChek was cheaper than the gas. I really think this is a ridiculous practice for any state that uses VitalChek because, VitalChek charges twice, or 3 times in my case, what the state charges "because they can" and i think that is completely ridiculous!
Basically, you pay VitalChek, VitalChek verifies the identity of YOU, sends the information to the state registrar, the STATE then processes AND MAILS it to you. It is NOT VitalChek that mails you anything! So, if you are waiting on something...you might want to check with the state and find out why it hasn't arrived on time. But, keep in mind some states are slower...aka lazier than others.

Ordered birth certificate 2 months ago. Used link from Louisiana State Records Site. No birth certificate, no help...but they did charge my credit card right away!

VitalChek Customer,

Please contact me directly at [protected] Ext: 86879 for assistance with your outstanding order.

Thank you,

David Butler
VitalChek Network, Inc.

Any web site that collects Credit Card information prior to checking if they can process your order is a ripoff. This practice should be made illegal. They charge your credit card even if they do nothing...all other legitimate business would never think of charging you if they could not help you. How do the dumb masses allow this to continue?

This company sucks. They need to get a better life than to play with peoples money. I am not going to recommend this company to anybody. They need to find a life of their own.

provided the same information 3x's...received D/C yesterday and an e-mail from VitalChek saying they received the documentation and would review same in 24 to 48 hours...incompetents...I received the document I ordered...they can go pound dirt.

I ordered a copy of my original birth certificate. I had just went to my Health Department and paid 10.00 for a copy, witch is a standard form. I want the original because it has the time of birth. VERY UPSET. SPENT 37.00 FOR NOTHING

I ordered and paid $40 for a birth certificate document which I never received. When I checked on the status, my order had been cancelled... No explaination. I have asked for a refund (not holding my breath).

I ordered from this company about 2 years ago and it was no problem. I received the birth certificate in 30 days. I only used this company because it is listed on the PA.Gov website. I ordered a birth certificate on August 2nd. It took them less than 24 hours to charge my card and it is now Oct. 30th and I have not received my birth certificate. They keep saying PA is backlogged and keep extending the time it will take to receive the birth certificate. I just wrote to PA.GOV and told them to please take this company off there website and choose another company. They are a terrible company to do business with and PA should be ashamed to have them listed on their website. I will definitely not use them again!

These people suck! They took my money for a certified birth certificate and sent an absolutely useless piece of paper! It's not accepted by any agency for anything! They also make it virtually impossible to complain, they never answer their damn phone either!
2.5 hours at opening any supposedly "still experiencing high call volume"!

I regret ordering a birth certificate from this company. Huge warning to everyone do not use this company.
You will never, and I mean never
Get through. They will leave you waiting for over an hour then hang up. Been trying for days.

I ordered a death certificate Sept.02, 2021. I received letter of approval from vital check with promise date October 28, 2021. Today is December 02, 2021. Several calls to Vital check gave no result for delivery. No answer as to the status of order. DO NOT USE VITAL CHECK if you expect minimal service.

Do not use this company - applied for birth certificate - paid for extra for expedited shipping - never received - no refund - SCAM

VitalChek approved my order, but then the state Vital Records didn't accept it. VitalChek will not refund the fee. And I have not received my birth certificate, I will be going to the county office to apply in person, they stole my money.

I applied for a birth certificate for client Craig Dickerson, and it was paid for by company credit card, I'd like to know why this order has been cancelled. This client needs to obtain his birth certificate for housing purposes. Order number: [protected] and pin# 665951 please assist me with this.

Thank you

My credit card has been charged twice for fees when ordering a long form birth certificate. Order number of the transaction that I want is [protected].

9/15/2022 placed order for birth certificate, order #[protected] called multiple times and after 125 days they placed a status request, then called each month for update with no progress. It has never received after 8 months

A signature was required upon delivery of my package which the delivery person did not receive. Also, my package was poorly packaged. All that for $60? I definitely want my money back.