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Every time... I give them another chance and another chance, hoping that maybe they would get a little better at what ever they are running over there. Every time I get a prescription filled there, it could be 8 hours later and they still won't have it ready. Every time I go there - drive-thru or going inside - there is always a long, long line, and it takes about 10 minutes just for someone to finally get their medicine. I always see customers shaking their heads with disbelief, and I ask myself why do we go through walgreens for prescription refills? Yes, it may be closer to the house than other places, but I am at the point where it is not worth it! The time it would take to drive somewhere else, pick up the meds, and come home, I would still be in the drive thru waiting for my walgreens refills. I am changing my pharmacy tomorrow, this place is awful with a capital "a"! Thank you for letting me vent.
Walgreens has not gotten better since this was written years ago. I have 2 Walgreens pharmacies within a mile of my house but my refills are sent to a pharmacy 13 miles away. I have NEVER listed this pharmacy as my store of choice. Walgreens sucks and the sooner they go out of business the better for all of us!
What ever Walgreens did to their web page for prescriptions, it sucks. I can't make heads or tails out of what my refills are. If there is an overlap in prescriptions they fill the newest one first and never complete the oldist one which leaves 1 or 2 remaining refills, which eventually expire. Now they are filling prescriptions at fulfillment centers using robots. Who made that hairbrained decision? I get huge bottles with 30 small pills in it. Can't fit all the bottles in my medicine cabinet. We used to have a good pharmasist but now he's gone and the new ones have no personality. Customer service is the worst.
Looks like I'll be leaving Walgreens. Walgreens better change what they are doing or they'll end up like Eckerd's in 2007...Out of Business and partially sold to CVS.
Just wrote an email to Walgreens asking why my auto refill is turned off every month and why they refused to refill my blood pressure meds when I show 3 refills, 6 days seeing my heart beating in my eyes. This is a monthly occurrence, will it be my thyroid meds/cholesterol/ anxiety/antidepressants or a combination i go days without? My Dr. actually got upset enough to go in person and demand my meds. Explained to Walgreens corporate through email that every employee has done a wonderful job, it's their online service that's an issue. I went on to explain that I'm disabled with severe ptsd and anxiety and I do not want anyone at the store notified or reprimanded for a "system" issue. This morning I received a call from someone saying they were the store manager, this lady is actually the cashier, I explained to her what was happening and apologized to her for her involvement in a corporate issue, the employees at the store are not at fault. After this I responded to the email letting the corporate rep know I could no longer handle walking into this Walgreens with my anxiety knowing I caused problems for their great employees and I would be filling a complaint with the Arizona Pharmacy Board.
Yes. I take Synthroid 90 days supply for the last year and a half. They tell me they have a new system where they stock it somewhere else and it would take and it three days to get to the store after three days I called the store and they still don’t have it not even a couple to get me by. Now I’m back to my higher dose of older Medicine and vibrating. Call them back again again they tell me they have a new system and have to order it from the warehouse. Same thing I’ve got told every time for the last year and a half. No actual way to get accurate blood test when jumping back-and-forth between different doses. Can’t imagine what would happen with socialized medicine. Whoever is in charge of pharmaceutical logistics should be sent straight to _ _ _ _ …. Along with CEO.