Waste Management [WM] review: Driver fault/property damage

On Monday, November 20th 2023, the WM driver servicing 4461 Palmcrest Lane, Fort Myers FL 33908 mistakenly cut a turn too narrow, and the top of the vehicle pulled down a power line causing the power pole on the property and also breaking the embedded support pole. On the same day, I spoke to representative Anna Cook who admitted there was a new driver, and he was not familiar with the route and had used the incorrect vehicle (height specific). I spoke to the neighbor who assisted the shaken driver and safely coiled the live voltage wire away from the vehicle who verified it was a new/never seen driver - who went through the route after the normal pick-up delivery was completed earlier that day. This was also verified by Anna Cook, who then back peddled, then scrambled off the phone once she started communication with a new party on her side (a male voice). The next day, she denied everything, refused to produce any reports, and multiple requests for her supervisor to call me have been unmet. FPL confirmed WM is without question,100% at fault (not new news to me), and they have already began the claims process and in his 15 years of experience, here was "zero percent chance they we won't be paid for their mistake".