Web.com Group
Reviews and Complaints

In April of 2013 I was contacted by a sales associate at Web.com asking me if I wanted to add a website to my domain that I had sitting empty. He said it was risk free and that if I didn't like it I wouldn't have to use it. So, I agreed to try their web template and explained what I needed to the associate. I provided my credit card believing I was getting charged a one time fee of $150.00. A couple of weeks later, they emailed me that it was ready - but it was created totally wrong, not per my instructions at all. I called back and told the sales associate that I could not and would not be using the template. He launched into how he would be marketing it and started asking me for keywords - at which point I again reiterated there would be nothing to market because the site he created was just simply not going to work and I did not need the services. Fast forward almost a year. I noticed that my American Express card - which was on auto pay and estatements, had been getting charged monthly $114.95. I immediately contacted Web.com and after several attempts to reach them I explained that I had believed I was on a risk free trail and had not used their web services. They agreed to refund me for three months and after several more contacts with their claims department they agreed to refund me one more month. But, keep in mind that Web.com had initially billed me $94.95 for four months - plus at the original conversation they charged me $13.99. Then without notification of any kind they raised the charges to $114.95 which they charged me ten times! Plus an added charge of $14.99. So, after their refunds they still refused to refund $1098.78! I contacted my State Attorney General's office who said I had to pursue it with a private attorney. After looking into that I found out I had to file in Small Claims court in Florida. Which resulted in a phone mediation where their attorney bullied me, said the amount owed was only $609.00, threatened that I would have to appear at a trial and then pay their court fees, and ultimately offered to give me $150.00 if I signed a paper stating I would never say anything about this. I said forget it - and to file in small claims cost me $255.00. So in total Web.com has cost me $1353.78. Both because their sales rep was deceptive and did not cancel my service when I stated I was unhappy with the product and did not want it. And because I was foolish and did not realize that these charges were being auto paid. I also made a huge mistake because I did not go to American Express immediately, so the period in which I can dispute any of the charges is long over. There simply seems nothing I can do to get my money back. And what did Web.com have to say? Their attorney said it wasn't their fault that I did not use their services!? Their claims department said that they would not refund me because the services were available once the web template was built for me. Even though I never used it, never posted it live to my domain and said I did not want it. How can companies get away with doing business like this? It's like test driving a car, deciding you don't want it, but because you drove it and provided your personal information you are forced to pay for it anyway. Web.com is truly corrupt and has no interest in customer satisfaction whatsoever.

When I created my website with Web.com in August 2014 the monthly charges as per their website was CAD $2.95. Then in November I realised that they were charging me $22.95 per month and when I enquired it with Web.com support centre, I was told that only for the first month they rate was $2.95 as part of promotion and it was mentioned in the terms which I didn’t read and it was my mistake. I requested the Web support team to advice me the procedure to cancel my account and transfer my website domain to another service provider as my business is in the initial stages and has not started generating any revenue and $22.95 is not an affordable rate at this point. The executive gave me 2 weeks time to confirm my decision to cancel my account and I got back in about 5 days time confirming my decision to cancel the account with Web.com as I have found another domain & website hosting provider who provides a very reasonable rate. The website was successfully transferred to the new service provider on November 25th 2014 and I got the confirmation email from Web.com support personnel also.

Again on December 19th I have been charged $22.95 by Web.com and when I enquired with Web.com support I was told that I have transferred the website, email services, domain everything but I didn't cancel my account. The lame excuse I got was really shocking.

The whole point of moving the entire website to another service provider was due to financial constraint and I have clearly told this over phone to them in November when I confirmed the cancellation of my account. The executive made a claim request on my behalf to get the refund for the month of December and it was rejected in just one day stating that “that Web.com performed the services requested and that the sale was authorized by your company”.

What a shame?

Flat out stole my company website domain name and are putting it up for auction! THIEVES! I signed up for hosting only and found out 8 months into it they had charged me $29.00 per month for a service that was suppose to be $6.00 a month. I demanded a refund for the over payment and they would only give me 4 months worth. When my web developer tried to move my hosting it was denied. I called web.com and was told that unless I pay them the money that they ripped me off in the first place that they would not release my domain name. STAY AWAY! FAR AWAY FROM THESE CROOKS!

Mastercard alerted me of a potential fraudulent charge by web.com. I had never heard of the company, so i called web.com to explain the situation and ask for more information. Despite the apparently fraudulent nature of the situation, the web.com customer service representative repeatedly told me she would be able to assist me only if i disclosed additional personal information (Full name, phone number, address, etc.) . Sufficiently suspicious, i told her mastercard would handle the resolution of the charge, and canceled my credit card immediately.

Web.com charged me for the services i didn't opt for. And for two consecutive months they have been charging me $35. 89 and i wasn't even aware of it. For this reason my account went to overdraft and i had to pay for the unplanned overdraft charges. They had charged me full on with everything they could potentially throw at me. I was shocked to see that, when at the first month i purchased a basic domain purchase and free web hosting package; the speed of the web server was creepy slow. After paying $35. 89 for two consecutive months the speed was still the same - creepy crawly slow. And they call it professional business hosting! And it was a very basic website with low tonnage! Then about the seo stuffs and marketing, nothing worked at all! I have asked them for cancellation and refund. I shall await the usual time for the refund and if i don't get it i shall dispute the matter for full refund and compensation. One piece of advice - avoid this company like plague. No matter how much you pay you will not get anything from this company.

Web.com is a scam! I paid a fee for basically a face sheet. Nowhere does it say or have I ever given authorization to automatic debit my banking account. The customer service representative told me I received numerous emails which I did almost 70 of them into a half months. Most were all advertising on upgrades and none gave me any indication of charges. They debited my count $22.50 twice unauthorized. They refunded me one month only and told me I would be charged $7.95 each month. I still have not received cancellation from web.com and even after unsubscribe the email I continue to receive emails from web.com.

never could get them to design the web site i wanted they had no clue what so ever of what my call making company was about, i never approved the web site that they developed, but they went ahead and put something on the web i never even saw it and then they billed me after i cancelled, RUN AWAY AS FAST AS YOU CAN FROM THESE GUYS THEY ARE RIP OFF ARTISTS, THEY GIVE YOU THE RUNAROUND, AND IT TAKES FOREVER IF YOU CAN EVEN GET YOUR MONEY BACK

I try to login using my credentials and it does not recognize my password. When I click link to reset it, it comes up as 'failed' and I have to contact Customer Support. I call the number listed and am put on hold forever. I gave up after one hour and a half. I tried calling another number and finally received a real person. I told them I wanted to cancel my account and they said they could not help me and transferred to me another department and again...on hold ... "we are experiencing an unusually high call volume." (yeah right!) Anyway, I'm not sure how I will stop the automatic billing and cancel my subscription. What a racket!

They did a horrible job of setting up the web page. They also failed to live up to their sales commitments. I actually have to go in and update my web site using the web design tool. I attempted to complain to a supervisor about the poor service several times but was unsuccessful. Don't use their service unless your can manage your own webpage. The premium services is a scam. They tell you that your get all the help you need in the first 30 days. Good luck with that. It takes 5-7 days to get anything done unless you do it yourself.

THEY FAILED TO DELIVER!

Do not use this service. They do nothing!
I replied to their email advertisement for free web site design promising "Professional Website for Your Business
Customized copy, design and monthly updates, Monthly Marketing To get you found on over 100 powerful search engines and local listings, Results Tracking Internet scorecard to track your results.
They made and below basic web site in 2 days. They sent me an email on December 13th that it is on line and they have submitted it to the search engines. I called and asked for changes and they told me I have to do it my self. I then spent days working on my site using their on line tools. I made a 12 page site. I called them the first week in January about marketing the site when I was finished. for them to do the key words. They said they do it automatically. After checking in mid February I found I was not listed on the search engines. There was an area of the site for me to do it. So I had to have it listed. Then after another month of no results I called and they never did the key words. They totally dropped the ball.
After 4 months and $400.00 in charges nothing was done and I received no results. I canceled my service. My site was supposed to be up till the end of my billing period and was taken down 2 days early. Nothing was done how it was supposed to be.
They did not make my site for free.
They did not market it.
They did not set up keywords.
They did absolutely nothing!
I got zero results and just charges and excuses over the phone. A waste of money paid to them and lost revenue from business I lost.
DO NOT USE THIS PHONY USELESS SERVICE!

I originally dealt with Web.com after filing a Legal Zoom LLC. They promoted a free trial of a service which would help you to build a company website. They offered a bunch of services, all of which I declined. I just wanted to use their free trial. The operator at web.com asked for credit card information, telling me that I would not be billed until the trial period was up and that I could cancel at any time. The next day I had pending charges posted to my credit card.

I promptly called Web.com and requested to cancel the entire service. They then reversed all of the charges and did not charge me a dime until just recently. I take a look at my credit card statement almost a year later and find that they now want to bill me $37 for the renewal of a url address. I disputed web.com's charge and they denied my request for a refund. I will be disputing this charge on my credit card.

My advice is to avoid dealing with web.com. $37 for the renewal of a url address is absolutely ridiculous to begin with. I manage two websites and pay just $10 per year for each. The operators that I dealt with at Web.com would just tell me anything to get me off the phone. I was told my account was closed and a year later I am receiving a charge. These deceptive business practices just seem to be the way that web.com conducts business.

I receive calls [protected]) from this lady (Bridgett) about getting my business on the first page of Google. She kept call me saying that she was with PayPal, and the service would cost me 76.00 a month and I could cancel any time. I told her ok can I use my PayPal account to pay for this service. She said no only a Visa or MasterCard. I told her a first I didn’t have that amount on my credit card but I could charge it to my PayPal. She said only a valet credit card Visit or MasterCard. I told her I had to talk to my partner and let her know.

She called back and I said ok and charged it to my visit card after this she took the information down such as key words to be use with Google search. It was not until the end of this conversation with the other person that took the information that I was told if I had any problems to contact Web.com all this time she was saying she was with PayPal until she got my credit card information and at the end she said Web.com.

I observed a T.V. Ad for Web.com that they would design a professional web sight and optimize it on Bing, Google, and Microsoft to market my business. It also advertised a 30 day free trial. I called the first salesgirl told me they were going to give me a $ 3, 000. custom Website for free they would host and optimise the marketing of my business for $97.00 per month with additional charges for a shopping cart, and other bells and whistles it would cost under $ 200.00 per month this was higher then sites in the past that we paid $ 20. to $ 50. per month but got little results I gave them a credit card after hours on the phone with them giving them my credit card they send me a site looks like a High School kid designed it. Then they hit me up for up front fees for a real site. They had no answer that to of their employees promised me a custom made $ 3, 000. web site for free without a contract and when I asked how they could make this offer they said they have over 3 million clients and most are so happy with the results they wouldn't think about moving. It was a bait and switch game it cost me as I did a Hugh mailing giving my domain name and tell the customer base to find us soon on Web.com WHAT A MISTAKE

I called and inquired about a facebook page. They were supposed to call me and get approval once the page was created. I was never called and I was charged $40 a month for absolutely nothing. I called my bank and the bank rep put me in 3 way with web.com rep. The rep indicated that the account would be canceled and a refund of the $40 would be enacted. The cancel code was 100F14L and the refund # was 193911. After one day I received an email stating that no refund will be granted and I will continue to be charged $40/month. I still do not have a facebook page. This company's main business is fraud. They haven't done anuthing for me. Beware you will be ripped off. They will lie, put you on hold foreever.

web.com is a fraud and rip off! After speaking to a representative about designing a website for my company. I was billed for services I never received. When I called to complain and have the charges removed it took a while, but soon after that I received an email stating my website was ready for approval. When I previewed the website it was absolutely unprofessional, poor spelling, poor set up, poor content, and what made matters worse this company has the audacity to state it's the top rated company. The design, quality, content, and set up of the website was anything but professional. Poor quality, you couldn't see the telephone number and the city of my business was on the homepage twelve times, yes twelve times.

I called immediately to have this matter corrected but to no avail. I then called to cancel the service and no one will return my calls or answer my emails.

DO NOT DO BUSINESS WITH THIS COMPANY!
You will go through hell to get your account canceled!

I registered a domain name on register.com. Hours later someone from web.com (The parent company) calls and offers to build and optimise a website on my new domain.
I take them up on the offer. The price changes as we talk. From about $95. It's now about $700 because it's considered a customised site. The site doesn't go up in a reasonable time, so i call. In a few minutes i get an email saying, it's up! I'm so excited and pull up the domain only to horribly disappointed at what i saw. They made the most amateur front page i could ever imagine. There are hundreds of free templates on the net which would look better.
I called and ask to speak to a manager. No one called back.
I called again and ask to speak to a manager no one called back
I called again - and the agent asks me to hold. . . And without saying anything transfers me to register.com

I signed on with web.com November 2010, several days after I signed on a representative called me to welcome me and find out why I had not started utilizing their services...I informed him that i had changed my mind (there was suppose to be a 30 day trial). I informed him that I wished to cancel the service. I did not think anything more about it. I just found out September 2011 that this company has been billing my bank account every month for the service I wasn't using and was under the impression had been canceled. I immediately went onto their website and attempted to cancel the service once again--I found that I had to call in (I'd already spoken with them once nearly a year ago and that hadn't worked)--now a year of charges with no service later...I spoke with a rep again who assured me that it was not canceled and she said she would remove my bank card from the account so they could no longer charge it--my problem is...they've illegally charged my card 166.00 already and I want a refund. I was informed that they will not consider refunds nor do they review the account to note that I'd never even signed into the account. This company is a complete rip off. I would not recommend them to anyone and after a brief "google" on complaints against them--it's obvious they've done this same thing to a number of folks...I wish an attorney would consider a class action suit against them as they are robbing people left and right. The Headqtrs for the office I spoke with is located in Jacksonville Florida.

This company is such bs!. All upfront sales and zero customer service. Once your hooked into their automatic cc billing at $95 mo, a fee for site hosting, it's literally impossible to cancel. I have tried so many times to get questions answered about my account that i began just asking for a supervisor. This was because every “agent” as they apparently refer to themselves in customer service had to defer my questions to a supervisor and that supervisor is a myth. Each and every time agent would leave me on hold (Min 7 min) every occasion. One time waited on hold approaching ½ hour in total and still the super known as "amanda" could not call me back. I was told excuses such as: “she was on the phone, she was in a meeting, she was right next to the agent and he would transfer me”. Yeah, straight into voice mail. Or “oh, let me get her for you” then on hold so long i had to hang up. I mean really, be this mythical supervisor be on the phone or in a meeting or whatever, it all turned into plain old lip service! With 100% zero follow through. All front no back end.
No one knowledgeable beyond key stroking an order. Worse, agents with no common sense, courtesy or a clue about professionalism.

I was a customer that had paid nearly $800 dollars already for their bs hosting service and after 2 months all i wanted to do was disengage. Funny, no one was available to help with that. Pre - scripted pitch and rehearsed answers for these "newbies" hires. The owners must be making too much money to care.

Just utter disappointment in having to deal consistently with poorly trained, zero phone etiquette newbies. Turn over must be super high. All newbies answering the phones in customer service department is all about the front sales. Mind you, every voice was sweet but useless in answering my question. Then failing to get anyone who could was insulting and just bad business. If your going to have people say
“how can we help you” they should teach customer service people to go the distance and see it through with that same customer. Confirm the customer found answer’s to the questions they had. That absolutely does not exist at web.com. From i found on every call.

When i disputed the charges over and over visa cc department, they got involved and now building a case. To this day i have never been able to speak with a manager in their resolutions dept. Just email lines like. "after exhaustive research on your claim we determined it has no merit and is denied". Or when i demanded to speak with a live person after seeing that. They sent back email "you will not be receiving a call from a live person, everything must be in writing for our protection as well as yours"
Oh such scrap! This company stinks. Is a horrible company and i hate them.

Don't ever think web.com can help do more than steal your money.

Sincerely yours,
Dg

We recently had to close one of our debit cards due to unauthorized charges. We did not realize that this was the card we used to set up and run our website and email with Web.com. Without a warning or even trying to contact us about the issue, web.com shut down our business website and email. I immediately contacted web.com and updated our payment history. Our website is up and running and I can send emails but we are not getting our emails. All of our business comes from our customers via email and most orders need to be completed within 24 hours. We are losing lots of orders and customers because our clients cannot send us emails. We are a new business that just is starting to take off and this is ruining us. I have contacted web.com via email and phone more then ten times and it still has not been fixed. I find that this is horrible business practices especially for a company that markets itself to small business. In today’s market businesses rely heavily on email and websites and cannot afford to have this happen. Web.com thinks they can keep doing this because of the difficulty it would be for a small business to switch to another company.