Wells Fargo
Reviews and Complaints

I'll try not to be too confusing.
On 10/27/17 we filed a fraud claim against a bank called Freedom Financial. Claim# [protected]. After investigating further we realized the charge was legitimate and we called Freedom Financial and arranged for payment in full with our Wells Fargo checking account ([protected]) I then called the claims dept. at Wells Fargo and requested the claim be cancelled. Today is 11/13 and the payment to Freedom Financial still hasn't debited our account so I looked at our recent statement from Freedom Financial and there is a NSF fee for 15.00 and new interest of 12.63. When I called Freedom Financial they explained the check was returned because payment was stopped. So I called Wells Fargo and I was told the stop payment should have been removed manually on 10/27 but was not. When I requested to be reimbursed for the new fees at Freedom Financial for Wells Fargo's error I was told that was not possible, but a letter would be sent to Freedom Financial requesting their fee's be waived. I then called Freedom Financial and was told a letter would not make any difference. I'm sure the details of todays phone calls are recorded at your end. I am more than willing to fax a copy of the statement showing the fees incurred at Freedom Financial. Its really just a matter of principal now. Why should I have to pay Freedom Financial 27.63 for a mistake made by your company? And if Wells Fargo will not reimburse me please provide me with the reason in writing. If you have any questions or need any documents I can be reached at home [protected] or [protected] (new cell...the old one [protected] no longer works).
Thank you for your time, Melissa Ettesvold

Please send this letter to the CEO

I am appalled at the way I have been treated. I am in an impossible position. I need access to my online account so I can do my banking and manage my bills.
Please read below:

Ann Williams
Bagram Fluor PREV MED
APO, AE 09354
10/31/17
Timothy J. Sloan
CEO
Wells Fargo
P.O. Box 63710
San Franscisco, California 94163
RE: Online access has been suspended
Dear Timothy J. Sloan:
I have been denied access to my online account. Wells Fargo representative states they could not verify my identity over the phone. I was told I had to come in with ID to a branch office. I am working in Afghanistan and that is not possible at this time. I do most of my banking with Wells Fargo and now I am unable to manage my accounts.
I have verified my identity over the phone numerous times and I do not understand why this time is different. The staff could not answer that questions and had no suggestions or solutions for my problem. Initially the supervisor did not want to give me your name.
How do you resolve problems with clients who work overseas and there is a problem with identity? It is terrible that they are left with no recourse. The staff and supervisor did not seem to care that I was left "high and dry".
Please investigate this and come up with a solution so that those of us who work overseas can continue to do our online banking with Wells Fargo without fear it will be taken from us.
My U.S. address is: 13604 Park Shadow Lane Rosharon, Texas 77583

Contact phone number: [protected] (Afghan number)
Thank you for your time and attention to this matter.
Sincerely,
Ann Williams

This bank protects scammers and refused to help me get $2700 back that was stolen from me. The bank knew that the account was committing fraud and stealing from others just like me but still allowed them to continue and protect them. I would avoid banking with Wells Fargo at all costs. They have been shown to condone unethical practices in the past and I have seen it myself. I have a police report and the bank even has notes on the account that stole from me that it has done the exact same to others but Wells Fargo refused to assist in any way to help or stop this practice. I am sure others will have the same happen to them due to the blatant disregard of ethical banking.

November 3, 2017 at 12:20 PM, ended approximately at 12:34. I called the Wells Fargo Claims Department to inquire about a claim i had just submitted for an unauthorized charge. The woman I spoke with was very unfriendly and short with me. I asked if I could receive a provisional credit and she asked what I needed the money for. I told her that was irrelevant and but the unexpected charge would put my account at risk of over draft again this month. She said she needed to look at my account and she'd get back to me. She then told me my account was not eligible for this type of credit. I asked when did my eligibility get taken away. I had previously been given provisional credits in the past so why today. She said, "you are eligible but just not today. She couldn't tell me why. Ridiculous, because it's because today the transaction is still pending. She was not forth coming and instead of just telling me, she said she had to confer with a colleague. Bad, really bad customer service skills and she really needs more training. Preferably in the personality department . When my transaction becomes posted then I will be eligible. How freaking hard is that to say. Claim# [protected].
Sincerely,
Fran-Marie Richards

October 30th, for Halloween, I gave my young children $ 100
Dollars for the purchase of Halloween Costumes. With joy, they began to pull each $ 100 a dollar bill to themselves and tore it, they lost a piece. On October 31st I went to the Bank so they could help me in this matter (6575 Aliante Parkway N. Las Vegas NV 89084) .Service manager Eve Rodriguez in a rough form gave me the address of the US Secret Service and told Me to go there and bring a paper that confirms the reality of the bill. When I brought the paper, I gave this paper to Eve Rodriguez -manager. She became even more aggressive towards me, because, I brought that paper. I asked for help from her (as a manager), but she threw the paper at me and said that she can not help me. And I then became convinced that this is her Bank as she does what she wants and nothing else. For a long time I have not seen such rudeness in Wells Fargo. It's the most disgusting thing in the world. I'm writing this and asking for help from you as you and only you can decide, I can send a copy of the letter from Secret Service if you would like.

A few months ago I saw a Wells Fargo foreclosure property in Springfield, TN. I wanted to find out more about it and how I could possibly get financing for it. I went to my local Wells Fargo branch where I was was referred to a mortgage representative, a “Reginald V. Page”. I spoke to Mr. Page on the phone and my information was forwarded to him. I never heard back from him.

As the property was revealed to have a contract on it (a simple returned call from Reginald V. Page could have saved days of work), I started looking at other properties including manufactured homes, of which Wells Fargo is the only bank that specializes in that in Nashville, TN. Once again I came into the West End Avenue Nashville branch and once again I was referred to “Reginald V. Page”. This time I got his email address. I was promised a return call. A week went by and no call.

Finally 1 week later “Reginald V. Page” called back saying he was working away from the office that week and did not check his voice mails at the office. He promised to look into my issue with manufactured home financing. Another 2 weeks went by and nothing.

I spoke to executive customer service about the mysterious disappearance of Reginald V. Page. Was he discriminating against me? Was he dead? Was he paralyzed and injured in a car accident? Was he kidnapped? Where in the world was Reginald V. Page? His email, reginald.v.[protected]@wellsfargo.com still worked. So where was he?

Calls to a Tiffani E Abang were not productive as she would not reveal the existence of Reginald V Page. Maybe Reginald is being held hostage by Chase or Bank of America? Maybe Reginald V. Page just doesn’t like to deal with Asian Americans. Or maybe Reginald V. Page is DEAD!

As Wells Fargo’s CEO sits at a congressional hearing maybe someone should ask him the whereabouts of Reginald V. Page. Maybe he’s laying in a grave 6 feet under a Wells Fargo location. It’s hard to say. I have not heard from Mr. Page since my initial inquiries.

Mr. Tim Sloan, CEO of Wells Fargo states during the hearing, ““When I hear the word arbitration, what I hear is the word ‘failing, ’ and when we have to resort to " and have to have a conversation with our customers about " arbitration, it means that we don’t have the right product, we haven’t provided it in the right way, we haven’t responded to their complaint, and we haven’t made it right to them, ”. The same could apply to the whereabouts of Reginald V. Page.

Even Lindsay Rowland of Wells Fargo Mortgage hasn’t given a clear answer as to where Reginald V. Page or his body are at. We hope he is alive. We pray for his safe return. Oh where oh where has Reginald V. Page been all this time?

UPDATE: 10/19/2017

http://viewsnewsandreviews.com/uploads/wells-letters-2.pdf" Letter from Tiffani E. Abang which makes NO MENTION of where Reginald V. Page is or what has happened to him.

http://viewsnewsandreviews.com/uploads/wells-letters.pdf" Letter from Lindsay Rowland which denies discrimination yet makes no mention of why there was no follow up or the whereabouts of Reginald V. Page of Wells Fargo Mortgage.

Much like Wells Fargo CEO, these employees make denials without any solid information on what is really going on. Click on the PDF links to read the letters which make no mention of Reginald V. Page. It’s as if Wells Fargo ‘buried him’.

This complaint... to who it may concern is for your fraud and investigation claim area.. One of your employees name Jordan on Sunday, October 14 about 9 o'clock... Jordan was getting a little loud with me and getting upset... because I wasn't listening, which I am was the customer kind of upset... because my Count... is still over $1300 in the negative.. and which your department or any part of your department call, notified me, or sent me a letter and let me know my count was being canceled or on hold where I could do nothing with Account... which is unacceptable for a customer... Lisa Darrell then wanted to talk to a manager.. and her name was Patricia... so it a while for her to get on the phone my course Jordan had to tell her her side... The issue that was going on with my account, and not too long after that, immediately talking to Patricia the conversation went downhill with The so call Manager of that department... by the time we got through talking to Patricia. I needed to re-activate my account to get online to see what's going on with my account because nothing got answered when neither one of them! So of course they put me on this recording that would never end to try to set my account back up... which I got a hold up not another live person after that.. so this is how you were treated been a Wells Fargo customer and fraud.. is what you brought to their attention and you get this can result

I was asking for a transfer for the appraisal I had paid $850.00 for this. The law states as of 4 years ago that we own the appraisal that we pay for.. the Service Link company provided the 3rd party appraisal for Wells Fargo ..1st I am asking Wells for the xml format which a ssr is attached which you need on the appraisal ..this is the only format you can use to upload to other lenders so they can read it for them to use(which by law they can and you can let them for applying for other lenders for your mortgage).. they kept sending the wrong format to my Peoples Bank Mortgage lender to review.. Now this is 3 weeks into the transfer of appraisal..STILL GETTING IT WRONG! Now this is my appraisal which I own.. Link Service stated they could not do it because WELLS FARGO WAS THERE CLIENT AND I HAD TO GO THROUGH THEM! OK now I'm WELLS FARGOS CLIENT and they still haven't done the transfer xml file of the APPRAISAL which again is mine and I can use It for other lenders to read and work with.. I have called and talked to so many people at WELLS FARGO still my appraisal sits in the pdf file which is no good to me if not in XML FILE WITH SSR ATATCHMENT.. NOW THEY SERVICE LINK HAS TO UP LOAD IT INTO WELLS FARGO AS A XML FILE INTO WELLS FARGO'S SYSTEM SO SEND THAT FILE TO ME.. NO THEY STILL WON'T DO IT.. THIS WELLS FARGO IS BREAKING THE LAW ..STOLDEN FROM THERE CLIENTS, LIED TO THERE CLIENT'S, WHY HAVEN'T THEY BEEN CALLED OUT ON THESE CRIMES AND TRIED AND CONVICTED FOR THE FRADULANT MISCONDUCT!THERE SERVICE IS ABSOLUTLY THE WORST.. I CAN'T WAIT TO GET RID OF THIS CANCER! THEY SHOULD BE SHUT DOWN..

I have had my debit card declined on endless purchases for over six months now. I can't even buy a $10 drink without them declining my card. I have had to call almost ever single week to get my card unblocked for every charge they block. It's embarrassing and not necessary. I have told them numerous times to stop denying my card and accept the charges and they continue to deny all charges. It's embarrassing and not acceptable. I have been with Wells Fargo for many years and this service is ridiculous

Oct. 10, between 4:50-5:00pm.
South fremont
44029 osgood rd ste 100
Fremont, ca, 94539
[protected]
I dealt with the person in charge of customer traffic and answering questions. I only wanted to exchange a $20 bill for quarters. She asked if I had my debit card and account number ready. I tell her i'm not a member and don't have an account with any wells fargo. She looked impatient and said she will do this "for one time only" and repeated those words to the teller who was about to help me. One time only? And you give members priority over those non-members? All banks i've been to don't do this and gladly exchange bills. The asian lady who I had this encounter with seemed very strict and made me feel I didn't belong there. I felt very uncomfortable the whole time and wanted to just leave. I got my 2 rolls of quarters angrily and left. Feeling like I just walked in an exclusive club and being given the bum's rush. Simply horrible customer empathy or compassion, or lack of it.

They should stop this policy. They're a bank, as I told this woman. They can exchange money. This branch wasn't even a mortgage office of wf. Just a bank that holds cash and coins. If anything, they should be extremely nice to people, in light of their current scandals and losing trust from millions. It's the little things that make all the difference folks. Learn it.

This case has a sale date 10/27/17. We submitted a loan modification package with self employment income but after a few months I was switched over to w-2 wages. In my submission a profit and loss was submitted. So we get denied due to discrepancies but they are not giving me the reasons for discrepancies They didn't even allow me to explain or advise how I could rectify the discrepancies. I feel they are setting me up to foreclose on my house. The denial was not valid they gave me no chance to save my home. I am 13 months behind

I sent the below email to the CEO of Wells Fargo but the email bounced back with,

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

: 550 5.1.1 ... User unknown
Final-Recipient: rfc822; timothy.j.[protected]@wellsfargo.com
Status: 5.1.1
Action: failed
Last-Attempt-Date: Sat, 07 Oct 2017 00:34:59 +0000
Diagnostic-Code: smtp; 550 5.1.1 ... User unknown

Their customer service is horrible and my family and I should not have to wait on Wells Fargo to finish our home. This property loss process is too much, we have to jump through too many hoops. I will be going with another bank as soon as our home is repaired on Wells Fargo's time. They are holding my insurance funds to repair my home hostage!

Dear Mr. Sloan,

I am requesting your assistance to help speed up the process in getting disbursements to my contractor in a timely manner. Beginning of September I call property loss department to request a check I'm told 3-5 business days. I wait, nothing? I call back to find out what's going on I'm told check sent out 9/15 but was cancelled? No one called me to let me know this. They said my name was on check can only be the contractor. I asked them to reissue me a check please expidite as my contractor needs to purchase product for my home. Wells Fargo is now delaying my rebuild! I'm told once corrected "no date given" will take another 3-5 business days. I wait, nothing. I check my home several times, nothing. I called back asked who sent my mail so I can track it. I was told FedEx. they gave me tracking number FedEx said delivered left at front door. Not your teams fault, however if I would have know this would be delivered FedEx I would have requested to be sent to a different address. My house is clearly not livable due to the fire so when we left we had USPS foward all our mail to our temporary house. However we don't get FedEx. To make things easier I requested your resolutions representative Carleen to stop payment and reissue another check directly to Charles Keller Construction. She asked for the address, I provided it... she stated the stop payment can take a few days after that the check will be mailed to my contractor. This was om 9/28/2017. My contractor called said he didn't see a check come in could I find out what's going on. I call today was hung up on 3 times... I finally got through to Michael in property loss department who said there was a note added today that customer needs to give written consent in order to mail to contractor? Two questions here. Why didn't Carleen tell me this on 9/28? If my conversations recorded I gave verbal consent so why can't you just mail it? Michael transferred me to a supervisor who did not empathize with my situation at all. Very disconnected to what I am gping through. I did get upset and ask her to put someone else on the phone. She had me on hold for 5 minutes then hung up on me. I called back talked to Michael again who transferred me over to a manager Kim who told me I can go on icc.com.wellsfargo to upload written consent form or fax it in. I told her I told the supervisor who hung up on me I did not have a fax machine and had no way of leaving. Kim suggested I use the website which would take 2 days to take care of once they get it. Then I would assume that my contractor would have to wait another 3-5 business days? I googled the website and found nothing? I need help today! I am being inconvenienced here... As husband with 3 children I am sure you can relate how important being in your own home is. My wife, 2 children and I really want to get back in our home and Wells Fargo is making this process very difficult. I have attached my written consent maybe you can expidite this process.

Thank you,
Daniel Wright

We arrive to the bank at 9 am October 5, 2017 after 1 hour waiting with not explication the service manager Michelle Fuguay came outside with my check all stamp and void she say she could not talk to the account holder, which we call and wells Fargo never call him, black people walk in with checks they were explain why they have to hold and only wait 15 minutes, white people the same but we that are Hispanic have to wait 1 hour for not reason and them she came outside and lie in our face and destroy our check, I will take this as a discrimination act from wells fargo employed and service manager Michelle Fuquay. Manuel morera. And we hope Wells Fargo take this seriously as discrimination act perused by banks are illegal in USA

I went in to a local branch yesterday suggested by a customer relations rep. They did not do much to try and help me or help my situation. Patricia Araujo NMLSR ID:1472877 Did nothing to try and help. I asked for the branch manager Mari Velasquez (645209) proceeded to the office after Patricia discussed my situation indescretly where everyone in the branch could hear from down the hall. Mari Velasquez approached me with no efforts or intentions on helping once she approached me. I told her I felt discriminated against in which I believe she was racial profiling.

Due to reasons beyond my control, we have fallen behind a couple of payments on an SBA loan. I have been offered by a WF rep to make 750.00 payments every week. Well out of five weeks I made three of these payments. This past week I talked to my representative, Patrick Stephens, and I told him that I would make a payment, which I did, and I would also make a payment on Tuesday and Friday of the next week. All of a sudden On Monday, this guy tells us not to make any more payments because he has thrown our loan in foreclosure. We had discussed the payments and he completely stabbed us in the back. This guy tries his hardest to be a "bully" on the phone, and I refuse to be bullied. We have had our differences since day 1, and I will not succumb to his tactics. He then starts threatening foreclosure when I speak to him, like it is his ambition in life to foreclose on our loan. I am not saying that I am right, falling behind on my payments, but I am not going to be subjected to his attempts to bully and threaten me on the phone. What he truly acts like is some cheap debt collector. Anyhow, my past dealings with WF has been good, even locally, I deal with professionals who take time to help you. I hope WF looks at this guy, it is not right to treat people like this guy does. I m forced now to involve an attorney, spending money on the attorney instead of my loan. Who knows where this is going?

I am very disappointed very upset with my wells fargo bank. I have an account since 2000 this bank cant do nothing to stop the scam that was my money and i did call and stop the payment right away. The customer service are not well train they don't know what to answer i lost my $150 and that's not fair. i am very very upset. Also they need some nice people in claim department. people are so rude and mean in that department they don't want to help you at all.
In that case i have to look for a good bank who can help me if something like this happened in the future. i hate to do it but i have to secure my money and need positive and trained people.

Good morning. I went to wells fargo to make a deposit. The line was very long and I notice the teller on the drive on Facebook she looked at us on the line and turned back around to be on facebook. I asked for a manager because the teller on the front is making a business deposit the manager dis not respond to me when I ask why is the young lady on the drive not helping out? The manager response was"she cannot help customers because she is on the drive"while the teller laugh and chuckled and still didn't help. The manager's name is Iris the bank location is Pleasantville in ossining

On monday of September 11 2017 at 12:40 pm I had went to the bank to pick the remaing deposits from my job (churchs chicken) from over the week end as I am going over my deposit slips in my office at my job I realise one is missing so I call the bank( greensboro downtown ) Nc and ask to speak to jennifer she told me the deposits that they had for that morning which were only 4 i asked her to check againg she said that the deposit was not thier it was for 755 so i ask here if it was possible that it might be in the drop box she said Yes but that they could only opened it one time a day i notified my distric manager of what had occur and he asked for the bank number i gave him the number and she said that we would have to wait untill tomorrow. This was at 300pm when he had called .i am not sure who called back at my job this was at 324 pm stating that they had found the deposit and was posted at that 324pm that is was stuck with one of the other deposit .but heres my complaint why were the employees from the bank discussing my account to my employer without me being award and telling what i do with my money transactions . This was a mistake that this praticular bank did by not being carefull when they open the drop box and take account of what they get making it seem that this deposit had been stolen when it was at the bank no register .

When travelling overseas recently my atm/debit card ceased to function . I was informed that the card had expired as it was a temporary card. I was not informed of the pending expiration before I travelled, when I filed a travel itinerary with WF.. I explained to the WF rep that I was in Moscow and needed access to my funds. Rep's response was that they could mail me a new card but had no idea when I might receive it as I was out of the US. I explained that I was in Russia without access to my funds and that this was an emergency. The response was there is nothing we can do. I requested to speak to a supervisor. I explained that I was a long term customer I had adequate funds in my account and I would appreciate it if they could assist in getting me access to my funds in Russia. The response from the supervisor was that there was nothing they could do. To be clear, I repeated the question as what they could do to assist a customer abroad. The answer was nothing. I was absolutely amazed as I cannot believe that an institution like WF has no banking relationship in Russia that they could have accessed to wire me funds. To be sure I asked again if this was their final answer...it was. Thankfully, I have an Amex card. As a world class organization Amex were more than happy to assist in getting me access to funds. If I had not had that alternative the situation would have been very serious for me.
I moved my banking from BofA to WF several years ago on the understanding that I would have private banker service. What I received was the lowest level of retail service, if that, with absolutely no attempt to resolve what could have been a very serious situation. I am certainly looking to move my banking relationship to an institution that at least has some empathy for their customers needs when travelling abroad.
Sincerely
Richard Withey

Well Fargo has not informed me over the last 18 months that I have been receiving a late fee every month. Each month I pay a little extra over the amoutn due, which covers the fee and the monthly bill. However, in the way back machine I missed a payment or something. That is fine, but after encouraging me to forgo paper statements, the website does not tell you that you have an amount past due. Only the amount due WHICH- because I paid extra every month, was never more than the agreed upon payment amount. They have recently changed the interface and the new interface doesn't have this problem - hence my discovery! So I made 18 consistent payments of more than my monthly payment with a little $9 fee tacked on. I called and asked to split the difference with them and they said no this was all my fault.

I would expect a company to be willing to work with an honest customer but instead they chose to keep my fees and treat me like a cash cow.

Terrible, terrible attitude. I just wanted to have an account in good standing and they were unwilling to help me do that.