Wendy’s
Reviews and Complaints

I am a previous employee that stop working for the company because the store manager who name was Elyse was stealing work hours off from time sheet having me work 8-hour days 5 days a week and only paying me for 3 days an out of a two-week period. When confronted about the work hours missing i was disrespected in high derogatory and very offensive tone as well as using profanity to speak at me regarding my issue. not only that the environment was a very toxic and unprofessional work place this manager allowed her staff to close the location whenever they wanted and allowed them to smoke marijuana inside the establishment from the hours of 3:00 pm to 1:00 am every day. when notified of this situation she held a meeting without any notice to me and told the staff that I had been telling her things basically trying to start issues in the workplace. Due to all of this and the toxic work environment making me feel uncomfortable I forfeited my employment with this company because it was not being properly or professionally managed accordingly not to mention I have video evidence of everything i just stated. She refused to allow me to speak with management above her to keep me quiet

Placed mobile order on 7/1/2022 at the 4361 Us Rt 130 South approx 4:30pm

Burlington, NJ 08016 location

Dbl Stack $5.00

4 pc Nugget $0.00

SM Fries $0.00

SM Sweet Tea$0.00

Discount: $0.00

Tax: $0.33

Total: $5.33

1st complaint had to go inside because the tea wasn't sweet.

Within a week noticed I was charged twice for the order. Please see above order.

When will Canada be getting the Strawberry smoothies, I have been waiting for this for a long time. I saw them on TV, but they are only in the USA. I went to one of our Wendy's here in Cobourg, Ontario, Canada and they told me we won't be getting that flavor here. I love Wendy's and hope that you can tell me we will be getting that flavor here too.

Thankyou

Deanna

First: Wendy's forced their cheaper fries on us that leaves the skins on. The fries they had before that were the best on the market. Now, they are a sad husk of what they once were with skins attached. They are cheaper to make this way and the taste shows it.

Second: They tried to force their nasty "angus" burger on us, luckily the customers weren't having it and it forced them to change it back. So we barely dodged a bullet there.

Third: Their buns are now smaller, even when you ask for the original buns. Their "Premium Buns" as they like to call it, once again is an obviously cheaper bun and it is full of air. Meanwhile, their "Original Bun" is now smaller and is no longer large enough to cover the meat, so you end up with a sloppy joe, rather than a Wendy's Burger.

Fourth: And now this...their Frosty's are no longer frosty at all. The ingredients are cheaper and taste bland, it is so thin you can literally drink it with a straw, which has NEVER been what a Frosty was meant to be. They are charging more money for their slop they call a Frosty, it's not only just cheaper ingredients, but they are a hell of a lot SMALLER now! So not only are you getting less, but you are also not even getting a real Frosty! I don't know what in the hell you call this damn thing, but it is not a Frosty.

Wendy's has always been my absolute favorite restaurant since I was a little kid. Now, it's not even Wendy's anymore. Ever since Dave died, they have went out of their way to destroy what Dave built. Dave would be ashamed of what they have done to Wendy's. I will never eat there again...not only has their penny pinching antics destroyed the quality of food, it has also destroyed a childhood memory of what Wendy's used to be, but never will be again.

The Wendy's in Glenolden on Macdade Blvd in PA #782 is extremely slow. I waited 20 minutes for a baked potato. What is the purpose of having a "fast food" restaurant if the food is slow. I was so angry that I was late getting my son from daycare. I had already paid my money, so I had to wait. I asked for a refund but they kept telling me 2 more minutes and it will be done. The manager was in the back yelling and screaming at the workers like they were babies. It was a mad house. Never again! My email is [protected]@aol.com. This was 7/11/22 at 7- 7:30pm. Hire a whole new staff of faster workers with a level headed supervisor who is not screaming at the employees, which was probably what slowed everything up. That lady sounded nuts.

I was very disappointed in my visit today 7/11/2022 2:26pm at this location 44304 u s highway 27, Davenport FL 33897 as the cashier that was at the counter I’m assuming Hanshly ( no name tag) was so rude to the other girl working with her and demanded my husband and I move away from the counter as she yelled at the worker like she did not have any sense at all. There was no greeting no thank you at all. It was degrading and made us very uncomfortable. Also the mobile orders were more important than the customers at the counter. The lobby was very dirty and there were workers going in and out with no hand wash.management was right there. Not the Wendys experience we expected. We could have gone to McDonalds next door if we wanted bad service.

Store #7739 . Someone has charge my debit card twice today 07/08/2022 and I have not even been to your restaurant today. My debit card is in my purse so therefore it seems as if someone kept my debit number. The charges were 14.06 and 4.79. I really don't know who else to send a message to because I have called the location several times and all I get is a busy signal on their phone. My bank shut down my card and is issuing a new one but I am furious to think someone took my number off of my card. I hope I am wrong and that there is an explanation. Please direct me to the right person to talk to.

Shelia Clemons

I was at the drive thru with my dad. And the lady threw my dad’s change at him. Not to racially profile her but she was black. But do not despair. The white were worse. The fat girl with messy black hair had a small cup with a red liquid in it and she held it against her boob and hair and then took it outside to customers. Then the skinny girl threw yes THREW a stack of refill cups on a shelf lazily and the fell on the floor. SHE WATCHED THEM FALL ON THE FLOOR AND WALKED AWAY. I was in the passenger window. WE SAW EVERYTHING. And my strawberry FROSTY was a STRAWBERRY SOUP LEAKING OUT OF THR *PLASTIC CUP* I HATE THIS!

Ordered: 4 Large Chili w/Cheese received 4 SMALL Chili

Ordered: 2 Apple Pecan Salads, NO Chicken. Received salads w/chicken

Ordered 1 Small Strawberry Frosty, wasn't in bag and had to return to window.

I RECEIVE NO RECEIPT FOR THE ORDER, ALTHOUGH IT WAS CHARGED ON MY BANK CHARG CARD in the amount of $46.95.

Please note: I had repeat the items several times. Window person simply couldn't get the order right. My son was CEO of a Wendy's franchise consisting of 31 stores several years ago. This is the second Wendy's that I have experienced such poor service. The store is eleven miles from my residence and I was not about to drive back to get this straightened out.

I went through your drive thru at the Duncansville, Pennsylvania store, on July 6th, 2022 at 12:45 p.m. First off, there is a small frosty listed on the screen, which I didn't order and I asked the lady taking the order what it was--she got smart & said, I don't have a small frosty on my screen only two large ones. I can read and there was a small chocolate frosty. Then I get to the window and she tries to hand me 2 large frostys and a large sweet tea. I look at her and say "I need a carrier please". Oh my god, she rolled her eyes at me and left out a sigh of disgust that I was inconveniencing her for a drink carrier. Common sense lady -- how are you to transport 3 drinks without a carrier. Usually I don't have trouble with this store but the attitude of the woman working the drive thru--completely unprofessional & rude. Then to top it off, I get back to work and they put the almonds I didn't want in the bag for the salad but forgot the dressing. So frustrating.

Several times in the past few months, I have gone to the Wendys in Ashland, Kentucky by the Kroger Shopping Center. I told myself last time that I would not return, but today I had a request from co-workers to get them an order while I was out running errands. Once again, the woman who appears to be the manager, had her long, full, blonde hair down around her face and shoulders, moving all over the place in the front and back where all the food was, hair flying everywhere. All of the other employees have their hair pulled back appropriately. It appears as though the manager has a different set of rules to abide by.

She is in the mix of everything, around and serving food...why is she allowed to have her hair down?

It really makes me sick to my stomach...I won't be able to eat there again.

Morning,

I'm investigating several catalytic converter thefts within my jurisdiction in St. Tammany Parish. I'm looking for assistance in surveillance footage from the Port Allen, store #12089 of the suspect vehicle which was tracked to this location. The suspect vehicle is a 2013 C250 Mercedes Benz.

I've been in contact with the local Law Enforcement agency, who made contact with the Manager of the store (unknown name) in looking for assistance. The detective from West Baton Rouge Sheriff's Office has been to the store on several different occasion requesting the footage with no help.

What I'm requesting is footage of the occupants of the vehicle. It is not known if the occupants utilized the drive-thru or entered the business.

Date: Monday, June 28, 2022

Time: 5:13pm

Location: Port Allen, La. store # 12089

Vehicle: 2013 C250 Mercedes Benz white in color

Placard on front bumper: "MEGA MOTORS"

Your assistance in this matter is greatly appreciated. I can be reached at [protected].

Detective Darren J Hartman

St, Tammany Parish Sheriff's Office

[protected]@stpso.com

I went to Wendys [protected] and the food was a JOKE compared to past service and food I would give you a negative 10. The food was cold. 1 Burger, we wanted it with all the toppings pickles, onions, mustard, catsup on the other one we wanted NO pickles and Pinions. What did we get for $19.13 Fries that were cold (we live 2 blocks away) dried out. The burgers had NOTHING on them but mustard and catsup. WOW I do not mind paying for the food but, your product has become less than acceptable so at this time you are losing 6 customers because my family refuses to eat there after my son went back and they argued with him that the fries were cold because of our travel time, and we asked for nothing but mustard and catsup. On the receipt it states for the Triple burger no onions or Pickles. Keep it up and you location will end up like many others. PS What a Burger is right next door and we have NEVER had issues with then! Went to leave feedback and the link would not respond. Tried it on all 4 of my computers. Get it together! Oh, tried to submit and it states i have to SIGN UP WOW!

July 3, 2022. 3:45 PM. At drive thru, ordered two salads. Asked to pull up away from the window to allow for food to be cooked. After ten minutes, the food was delivered to my vehicle. Checked bags, and only received one salad. Back thru drive thru. Received second salad, no apology. Drove home. Part of one salad missing. Drove back to store location. Asked for manager. A sleepy-eyed young girl came to speak with me. I explained my experience. She never said a word, but had a bag in her hand with the remainder of my order. No apology. Worse customer service I have ever received at a Wendy's. The young staff need to be better trained and need to stop checking messages on their cellphones while waiting on customers.

3 employees were yelling at a newer coworker of theirs who they hadn't trained properly, instead of trying to show them the proper way to handle a task or provide a learning opportunity they proceeded to belittle them for about 3 hours.

06/29/2022

Problem is the Wendy's in Southaven, MS NEVER has this salad that will only be available for a short time! I have tried 3 times in the last 3 weeks to get one!

Why advertise a special that is only out for a period of time but never available! Wendy's has gone downhill tremendously.

Manager is very rude when speaking to customers.