Wendy’s
Reviews and Complaints

I visited Wendys store #[protected] @328 S. Bickett Blvd. Louisburg,NC on 06/28/2022. I have visited this Wendys several times and the Ladies Handicap toliet has been out of order 4 weeks today. The seat on the other toliet seat has been loose 4 weeks also. They did have the trashcan under the door on the handicapped stall to keep people out of the stall. Now it is locked so no one will go in and use it. I would greatly appreciate it if the commodes could be fixed.The sewer line in the ladies restroom has been stopped up so not able to flush that toliet. There are only 2 stalls and the employees go in the restroom,sit on the toliet and talk on the phone while customers are waiting to use the facilities.

date 6/27/2022 12:00 pm lunch, the store has just done a complete remodel, ice machine in lobby not working, all soda's were flat, got 2" of ice from the back ,the salad was the wurst I've ever had .Will never go back here again and I live in the city.

On Thursday 2nd, 2022 at approximately 5:30pm I order food through Wendy's online service and opted for delivery. I received my food roughly 25 minutes after my meal was picked up to be delivered. I even tipped the driver before hand in hopes my food would take priority, since there is a history or drivers delaying food deliveries based on tips. After receiving my food, every item was cold. The burger was made wrong, and had missing items on the burger. The chicken nuggets and fries were cold and had the texture of staleness. The food was wasted. The only item finished was the drink.

I called that night to the online customer support service only to realize it was after closing hours. So I called the local restaurant the next day, Friday the 3rd, and was told by the manager that, "Since [I] have made the order online, they were not able to refund [my] money, and was advised to go through the online support service". So I tried calling support again for the second time after handing up with the store manager. I waited, on the phone for about 25 minutes after going through the auto response system, for an "agent" to handle my concerns. After no "agent" picked up my call, I hung up. I called the following day, now it is Saturday the 4th, with the same ending results.

I called three more times that following week, Monday 6th, Tuesday the 7th and Wednesday the 8th, to no avail, by this time I have spent over an hour and a half waiting on the phone to speak to someone. I have filled out three online forms on three different days with my complaint and requested one to be called back and the other two to be emailed, I received no response on all three, not even an automatic response. I tried using the live chat feature in the Wendy's app, it hung on "I am #1 in line, waiting for agent", again nothing. In my last-ditch effort to talk to someone from Wendy's, I reached out to them on their Facebook, and got no response.

It was like Wendy's was out of business or grossly disconnected with their costumers. After two weeks of trying and failing to talk someone about my problem, I gave up. To this date, I have yet to receive a contact from anyone at Wendy's costumers service online. Along with their food quality, their customer service has also dwindled.

i woukd like to start by saying I dont want to be a pest my family and i ate at wendys in Camby Indianapolis Indiana after my order was taking people was in line behind me i guess they had a problem from another time being there i don t know what i do know is i ordered 2 $5n dollar meals so some reason the lady that order way more food then me after me was served and out the door before me i saw my food was just setting there in wrappers out of my reach i walked up to the check out desk then the manager sees me he has to have our fries made our nuggets made while my burgers are done and just setting there .but the lady behind me her nuggets and fries where made and giving to her fast..then a worker that didnt work today wanted to stand in line just to talk to her friends/employees leaning over the trays that where having food put on them the guy in line walked out because no one took his order and he just stood there for 10 min or longer while ol girl just talked to her friend/other employees.Maybe its not a real big issues and maybe im not writing this so you understand.i will say this if you saw it and cared anything about your job you would be upset.Im not tring to get free food not discount maybe you should have secret customers and see what happens and report back to you please dont email me back this is all i wanted to say..

Excited to see the Strawberry Summer Salad back, after finishing the salad, I believe there was one strawberry split 3 ways.

Wendy's Restaurant #[protected]

2049 Milwaukee Avenue

Burlington, WI

6/22/2022

5:21 PM

this past fathers day my son and i went lunch at your oak creek location 7940 s. howell thats in wisconsin we were in the drive through line nearly an hour between waiting to order and getting to the pick up window. when we got to the window there was confusion between three employees what my order was . then we were told equipment wasnt working including the frosty machine .we were offered some kind of lemonade instead but not wanting that. they handed out our food eventually. i pulled away into the lot. our order was not even the slighest bit warm. already upset from the long, long wait already we left and tried to salvage the remainder of fathers day. since then, ive tried to call your [protected] # three times . each time i waited on hold longer than i waited in the drive through line. why am i telling you this. well, of any place chosen to have lunch on fathers day, we picked wendys. it was a totally disappointing experience. i understand things happen at times bu, i feel your employees handled that situation badly. k christl

On Sunday Morning of Father's Day, June 19th my Family went to Wendy's in Oakwood, Georgia on Mundy Mill. We stood for several minutes without being acknowleddged by any of the Staff. After a few minutes we heard yelling and screaming. A manager was screaming at an Employee. We waited some more. When I saw her take food and throw in off the counter, I decided it was time to leave. She went to the Back and was screaming at the employee as we walked out the door. I realize, now, that I should have called 911. As we left, we heard something heavy being thrown in the Back. My daughter said it sounded like a Food Tray had been thrown.

This is THE MOST UNPROFESSIONAL BEHAVIOR I have ever witnessed by someone in charge, directed at a young employee. We left for another Restaurant where there was no yelling and screaming. The Service in this Wendy's has gone downhill for years. I pity the employees who work there. If she talked to one of them like this in front of customers, I hate to think of how she treats him or her when alone. I still may make a report to the police about her. I didn't get close enough to her to read a Name Tag. I was afraid to be in the Restaurant at all. There was a Line of Cars waiting at the Drive-Thru when this was happening. The four of us witnessed this plus others in the store. How can you hire someone who would treat anyone like this? We had to get in 2 cars and drive to another Restaurant. 4 People who may NEVER go there again. Please respond.

We have purchased meals from Wendys many times BUT this time when we made our order it was very disappointing - the double burger with onion and mustard only had a dot of mustard and I could not believe what I saw. Wendy was busy but they made our frosty's and by the time our burgers were ready the frosty were like milk.

See attached photos tell it all

I pull up and before I could get to the speaker to order there was a 18 wheeler blocking most of the line. so I had about a foot before the speaker.. so I pull up and the lady tells me that because they have a truck there and only 3 people she won’t be able to serve me. I said excuse me, you can’t serve me? With 3 people what kind of crap is that. It only takes 1 person to cook a burger. She said well I don’t know what to tell you. I asked if corporate knew she shut down the restaurant down because of this and she didn’t answer. So as I pull over to the side I notice her reaching out the window to another car pulled up giving them a drink. I asked why they were getting service but not me. She said because they did a mobile order. I said so if I place an order online I can be served she said only if it’s a drink order. I got ferrous at that point and said I’m calling your boss. So while I’m sitting here in their parking lot writing this I see 2 more cars pull up and both of them are at her window for now 5 mins. Obviously she is profiling or something. This is absolutely not acceptable… how dare her shut the whole store down due to 3 people working. I don’t think I’ll be returning ever!

older lady was very rude i think she was the manager, the order was wrong and when i told her about it, she was very rude, the restaurant # [protected] i paid for my food 22.86 and the food wasnt that great, my home town wendys is in west lebanon new hampshire, im asking for my money back, as she was rude to me in front of other customers, my name is claude thurston,jr 225 court street haverhill nh [protected]. thank you for listen to my concern, the young cashier was very nice and kept say she was sorry i do have my recept,

Saturday, June 11th @ 2:00 PM

I just left Wendy's in New Iberia (on Center St/Hwy 14). After receiving my order, I noticed that I was not given a straw. By then, the employee had already closed the window. There were at least 5 employees congregated around talking and laughing (probably why my straw was forgotten, (employee was too busy wanting to get back to that party). So I blew my horn to make them aware that I needed something else. They opened the window, I told them what I needed, she handed me the straw and before closing the window, the employee mocked me and said "uh, I need a straw". I don't appreciate being mocked like that. The girl who gave me my order was a Caucasian blonde, the second one who opened the window who mocked me was a black girl, visor on and a very bad complexion. (Not trying to body shame her, just giving a description so you can speak to her about how YOUR customers should be treated).

I went to Wendy's on Airway Road in Dayton, Ohio at around 4 pm and ordered 3 sandwiches they were old and one had the wrong condiment on it and one had bacon which didn't ask for. We also got 3 large fries and had to throw them away because they were so old they were like they had a slimy coating on them. This wouldn't be so bad but the last 4 times I have went to Wendy's on Airway Road in Dayton, Ohio I have received the wrong order. This is totally unacceptable especially now when money is so precious and gas is so high! I wasted my gas and had a horrible experience. Yes I could take it back but why should I waste more gas when it should be correct to begin with.