Wendy’s
Reviews and Complaints

I went through the drive thru at the Dayton-Yellow Springs Rd location in Fairborn, Oh this evening at about 7:15. When I finally got to the speaker the girl told me it would be a few minutes before taking my order to which I said ok. After about 3 minutes, with a long line forming behind me, I asked if they were ready for me to order. The girl came back on and said it would be a little bit longer because their computer froze (which is fine, I get that computers suck sometimes). After another 3 minutes or so, they finally took my order, which all I wanted was a frosty for my daughter. When I got up to the window, I could hear a couple of employees in the background speaking about me (evidently not caring if I could hear them) and saying how they would never wait that long in line and how "I'd done lost my mind." So basically, not only did I wait like a total of 10 minutes just to place an order, but I also get insulted for being so stupid as to wait. I don't understand because I never once complained about waiting. I wasn't being difficult or anything. I'm sure the employees were under some stress with computer difficulties happening, but to be saying cruel things about paying customers when they can hear you, is just downright disrespectful and rude. All I wanted was ice cream for my daughter, and they pretty much ruined it.

Went to drive thru Pickard St, Mt. Pleasant, Michigan. Service fine.
Homestyle chicken sandwich completely inedible. A fibrotic piece of (?) chicken.
Loyal customer past 40 years and still will be one, but wanted company to know this was really awful and they may need to check on suppliers.
Tried to phone complaint to company website, but put on ignore for 10 minutes.

Charlotte, NC ALBEMARLE RD near FARM POND: Made the mistake of going through the darn drive thru to place an order. There is a man taking the orders while talking to other Co workers. I assume he thought his microphone was off as he was going along to say how much he hate these people, how hi is trying to be nice to these people... I was shocked I tell you. When I get to the window after almost 20 minutes of waiting with only one car in front of me the entire time, they don't have the order right which I didn't have a problem with, it was the attitude the man at the window was giving me. I didn't understand why he turned completely red and was shaking because I told him my order was wrong. I was there for almost an hour and the place was practically empty... What was really shocking was that the picture hanging on the wall inside Wendy's had the General Manager face on it, don't you know it was the same person that took my order!?! Wow right. He was rude, nasty, and very unprofessional. It is really sad because I will never eat there again. I want to speak to someone but they did not give me the number. They didn't have it. Wow funny right.

Hello, I ordered a spicy chicken sandwich from Wendy's and I was eating it perfectly fine when I looked down and the chicken was raw in the middle, I told the lady who was taking orders and she told a man who made them to fix me another one, So he did and He cut it in the middle checking if it was raw and it wasn’t so I took a little bite off of the second on each they had gave me but now it was raw on the side of the chicken now

I went to the location at 74th and Federal blvd in Westminster, CO. I ordered the regular homestyle chicken sandwich at about 5:30 pm. What I got had cheese and bacon on it and the chicken was so tough as to be inedible and the fries were soft and old as well. I am now engaged in a boycott of Wendy's and will tell everyone I know to avoid it and go anywhere else. What a ripoff.

Mayfield, Ky - went into the store, ordered our food and went to sit down to wait for order. First noticeable thing was that the majority of tables hadn't been wiped off (absolutely dirty). Trash cans overloaded and window Sills dirty and lots of dead flies on them. This condition was not due to the lack of employees working as there were many there. If our order had not already been in the works, we would not have stayed there. Also, cups filled with liquid still sitting on drink dispenser table. We have been to many Wendy's from Ca. To Ky. Never seen one this dirty.

I went through drive through earlier at around 6:15pm on 9/17/17 and the kid who was taking our order (not to be that rude) but the stench was so bad and just his whole person was not pleasant at all seeing . Good hygiene is always a good thing to see espiecally dealing with food ! But the girl not sure her name but she had reddish hair was very nice and you should have more people like her working . Sometimes I have rude people taking my order . Espiecally if there Is many people ordering food .. But other than tonight I really haven't had any problems and most of the members there are great and respectful and take care of the customers . Please fix the hygiene problem .

Please find out who was working the drive thru tonight at 7:30 pm. She was so rude. Her words were: If you want something to eat come inside. My reaction was: you can't take our order. Her response was: THAT'S WHAT I SAID! so rude! When we drove around she and a co-worker were watching, pointing & laughing when we went by the window. So we went to Hardee's.

We are located in spokane I took my neighbor and her son to wendys hamburgers and after getting a hair and some kind of yuck inside the young boys hamburger we got to my house and I told the biy to get on my computer we will make a complaint. I told him the letters w-e-n-d-y-s-i-n-t-e-r-n-a-t-i-n-a-l into the computer and he did then he picked official website button and I walked out to talk to his mom for a minute and he comes running aut laughing and dancing saying that wendy has chineses tittys doing a dance and I walk back into computer room and there is some chinese porn site on ythe dam computer some naked chinese lady all sprawled out naked for the hole world to see. This is amazingly proposterouse we look up wendys official site and the official site button is a porn site... Go look for yourselfs google wendysinternatinal then look to the rite side of the page there is a botton says official website, pick it and it goes directly to a pornography page the girl on it doesn't look over 12 years old. Its not something a child should see

It's Saturday September 16 at 11:51... I went to drive through to make an order when I clearly seen they had staff workers in the Wendy's building and no one would take my order through drive-thru. I repeatedly asked the monitor are y'all open with no response after sitting there for about 2 minutes straight. When I pulled off I clearly seen about 4 workers one lady sitting down as I drove off

At the Havelock North Carolina location on the 70 the ranking for cleanliness is 85. Pretty low and that should have stopped us from eating there. However we did get two double cheeseburgers and it caused me to vomit. I still feel queasy five hours later. I wonder why their rating is so low and if the uncleanliness was the reason the food made me sick. Comments would be appreciated
[protected]@yahoo.com

Worst Wendy's store ever. Bad service, bad food, bad resturants! Line to order was long, did not get what j ordered and when asked was told it would be a 45 min wait for a baked potatoe. (6 minutes in the microwave will cook one) if I had been told before no potatoe was availe I would have left the store. Always follow your 1st instinct and DO NOT go to this Wendy's!

It was a little after 12 in the afternoon, at Wendy's restaurant # [protected]. I went inside to place an order and the cashier that took my order was very unkind, her name is Dayan, and she was very careless while taking my order and she seemed more interested in rushing my order to get me out of the way, rather than working kindly and sufficient. Once I completed my order and paid, I stepped to the side to wait for someone there to call my name when the order was ready and the manager that was there at the time left it on the counter without calling a name or acknowledging who it belonged too. I waited several minutes until finally just going up and asking if it was my order. It was the manager whom I had asked this question. Right away he says "yeah" as if I was supposed to just assume it was mine, when there were other people at the time making orders. For a manager to do this, is highly disappointing. For Dayan to behave in such a Negative manner was also disappointing especially due to the fact that her errors regarding customer service were very basic codes of ethic that are not difficult to follow.

Roosevelt Mall, Cottman Ave, Philadelphia PA
I visited this location around 11:30 tonight and was very upset arriving home. I ordered 2 salads, one apple pecan salad without chicken and one taco salad. I asked for the Apple pecan salad in a half order and the taco salad in full. When we got to the window to pay the cashier said 15 and change, I said is that for a full and small, she replied we don’t have smalls and then said with an attitude we’ll have to make a small.I told her don’t worry about it and as I was speaking she shuts the drive thru door. She then charges me almost 11 bucks and when I go to ask was everything in the bag she goes yeah and shuts the door again. On the ride home I noticed that my salad was just lettuce and apples. No pecans no dressing no plastic ware.I was so aggravated I wanted to drive back and either get my money back or get the right ingredients for my salad. I wouldn’t have complained, but the cashier should not be at drive thru. To top it off I think she was the manager. I go to this Wendy’s often and always wish I didn’t get her because she’s really rude. Her whole ora is wrong. She gives off the attitude like she doesn’t want to be there, but it shows and you will lose a lot of loyal customers if you have rude people taking your order. I didn’t get a receipt so I didn’t get a name. All I know is you guys should find out who she is and give her a job away from customers. Now I’m gonna go to bed hungry because of your rude staff giving me lettuce and apples.

I have been avoiding Wendy's and a few other fast food chains duty to the rude and very disrespectful staff. I look mexican but don't speak a word of spanish. Born and raised in this state and country. It's been well over 6 months now since I've visited Wendys and thought I'd give it one more shot. Ordered my food and clearly said to go.this lady calls my number and I noticed it was not in a bag. So I said it was to go. She then grabs a bag and starts throwing my food in there. As soon as she's done I said thank you, I appreciate it. This disrespectful immigrant just walks away, doesn't say [censored].
Small as it seems, it builds up over time. I'm done with Wendys and there sorry hiring practices.btw, only one person in there at that time. The last time I visited Wendys, I handed a credit card with the American flag on it. This Mexican lady snatches it out my hand, swipes it and slammed the card on the counter face first, her way of giving my card back to me. Learn how to hire Americans in the U.S, respectful English speaking Americans!

On date of 09.13.2017 store number 1052 wendy's 6156 macon rd memphis, tn . For two days in a row this location didnt have chilli. Everytime the food wasnt ready, when those doors open for buisness the food should be ready to go. If you have chilli on your menu then you should be serving chilli(unless you are out)! this was a case of not having food ready! this is sad. The line was very long inside and out and one person on the register(he was very nice and working hard..Alone! i think is name was jeremy) this come from people simply not doing their job and not preparing food! i will not be going back to this location! the store was also very nasty and the air wasnt on it was very hot in the location! someone is getting paid to do a job they are not doing

I went through the drive thru on 14 mile & John R @ 7:30 pm 9/12/17 the ladies before us had to repeat their ONE sandwich over 3 times. Initially I thought the head set was unclear but it's evident she was bad worker with a bad attitude. When I came upon the window I had to repeat my order twice and still didn't have it correct, giving me attitude, the last item I was about to order was Giant JBC meal & she told me " OK pull to the window" and didn't ask my sauce or drink. Very disatisfied with my visit.

I went to the Wendy's on McKinley Ave.(US 20) in Mishawaka, IN on September 10, 2017 with my husband, son and grand child. My grand child is special needs so she has her own seating that we bring with us when dining out because she can not sit in a regular high chair. As we were leaving the store and getting into our car a staff member, im assuming was management confronted me and accused me of stealing a high chair. She kept repeating that I put the chair back that I took. I told her I didn't know what she was talking about that we have our own seating. She rudely kept telling me to put it back and then she just turned around and left when another staff member came out and must I have told her that we didn't take the chair. I did not get any explanation from this woman on why she thought we took the chair or even an apology after she was informed we hadn't. Very poor management. Your employees need to be properly trained on how to communicate with customers. She was very rude and very ignorant.

I went to your Wendy's on Clinton Highway in Knoxville TN at 1037 am on 9/12/17. I had 5 dollar coupon to use. The man at the drive in window was rude and could not count. I gave him 5 dollar coupon on a small combo. He took the coupon and still charged full price. I explained that there should have been 5 dollars of the price of the meal. He argued with me and was very rude. He could not count at all and still charged full price. He took the coupon as well. I think he pocketed the cash he charged and used the coupon. He did not provide a reciept. I told him I would not be back and he replied with GOOD.

I have suspicions that one of your managers is doing/selling meth i went through my daughters phone and saw text messages between the two and your manager Latasha smith her agreeing to sell my daughter meth I think you should offer more drug tests or start drug testing because she's the not the only suspicion I've had I have came through late at night and have seen your employees outside and have smelt marijuana this is supossed to be a restaurant establishment not a place for your employees to do their drugs I am disgusted and hope you can get this under control it's been going on for far to long your giving sissonville a bad name take care of this or I will go To higher people and have them take care of it