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1.1 18 Reviews 592 Complaints
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Whataburger Complaints 592

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S
11:41 am EDT

Whataburger whataburger

This Whataburger is the worst one ever. We waited in the drive thru line 28 mins. There where several cars behind me so mad they left. A lady went inside to collect her money. All the manger said was ask for me next time you come and I'll give you a meal. Are you serious? What he needs to do is know how to manage! They need major help! This is the Whataburger off Broadhead St. Waxahachie TX! Will never go back there again! Also no napkins, ketchup anything I asked for.

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N
10:47 pm EDT

Whataburger everything

Store 838
order 218871
5/31 9:02am

We ordered 1 cheeseburger and a grilled chicken patty ( not the sandwich, just the patty). It took 18 minutes to get our food then the cheeseburger didnt have cheese on it. We sent it back and the guy in a kakhi shirt yelled across the dining area to (alyssa) waitress "it doesnt have cheese they can pay". I politely told Alyssa it was a cheeseburger it comes with cheese and she took it back. Alyssa was the only one who was nice and professional. The jerk in kakhi shirt needs to go he yelled at multiple employees and there was not a rush at this time it was uncalled for. As we were leaving another employee ( heavy set black lady with red dreds) had her hand down the back of her pants in her butt while standing at the register. We will never return to Friendswood tx whataburger

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M
9:02 pm EDT

Whataburger product and service

The past few times I have gone to whataburger was absolutely terrible! They've gotten my order wrong countless times! I went inside once and the place was an absolute disaster! The place was dirty and wasn't stocked they were out of the teas. It's like they just don't care. The workers are rude. They were always out of condiments and sodas. Will not be going back.

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J
12:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger coffee

I was there this morning .. I have a receipt if you need it, , the expressway in Harlingen by expressway location next to a pawn shop .. the girl at the window gave me the two coffees I ordered but she forgot which was decaf and which was regular ... she wanted me to take the kids off because apparently she " can tell by looking " I told her to forget it and she didn't even offer to change out the coffees just stood there all unsure of herself .. my husband can't have regular coffee beachside of a heart condition and this girl did not understand or care .. it was a very frustrating morning and did not get fixed .. I threw them both and just made it at home .. I usually looov your stores especially that it's my favorite place to get coffee ( Starbucks is overrated ) but come on even getting coffee wrong was so frustrating

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H
3:03 am EDT

Whataburger fish sandwich

I went to Whataburger Boca Chica Brownsville TX. And ordered a fish combo to dine in. I work the night shift so I went around 5:30am. There was nobody else at the store so my meal was made to order. As soon as I bit into the sandwich I burnt my mouth and spit the sandwich out. The scorching hot oil burned the inside of my mouth. 2 days later and I still have sores and trouble eating. I had no idea it was going to be so hot. You need to put some sort of warning because that is ridiculous hot or let the fish cool a bit before serving it to customer.

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M
9:15 am EDT

Whataburger biscuit & gravy

Store #511 May 25, 2019 7:37.35 AM Drive Thru Order # 307976
Ordered biscuit and gravy, among other items. Got to work - gravy only, no biscuit. Surely this cannot happen by accident. This must have been very funny to the person filling the order. Called Manager (think Jesus, not sure because of language barrier) Polite, but obviously not trained to manage. Didn't ask for order #, time, drive thru or in store.
I stop at Whataburger almost every morning on the way to work. I am going to do something different going forward. I will not be returning to that store

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B
basefistrotten
US
May 25, 2019 9:01 pm EDT

Most likely an accident. Stop pretending you were a loyal customer if you refuse to return after one small MISTAKE.

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D
6:34 am EDT
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Store #832 With no one in front of us we waited for over twenty minutes for two jr cheeseburgers which would have been fine had the food been fresh. The cheese wasn't melted and the fries had been fried and just re fried way too many time. They were so burnt and dry we couldn't even eat them. Have had this problem at this location before and will not be returning

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D
3:02 pm EDT
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First off I placed an order through the drive-through. Not once, not twice, but the third time. He attended on the speaker continually repeated the order back to me incorrect. Finally after the third attempt I felt he had gotten the order successful. I ordered a double meat burger with the bacon and jalapeños add it to it and another burger that was just...

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N
4:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger product/service complaints

I visited the Whataburger in Lytle Texas Friday which is my favorite burger place & it was extremely busy. Which I understand being it's a Friday. Which isn't my complain. There was no place to sit what so ever so we took our food to go. Once we arrived home we started eating our food and that's when we realized when we bite into them that my husband's buffalo ranch chicken burger had so much ranch it squirted on his shirt, he had to scrap some off of it because it was just falling on his shirt when he would bite it and when I bite my double meat cheeseburger it had so much mustard that the bread tore apart from it getting soggy from over kill of mustard. I feel since it was so busy the person preparing our food was just rushing to get the food out and didn't realized it was just so much of it. We love our Whataburger but they were just so so messy & not as enjoyable as it always is! Thanks, sincerely Norma

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Update by Norma Felan
May 21, 2019 4:16 pm EDT

Went to Whataburger Friday and it was so busy that they had no seats available so we had to take our food to go. It was so busy that who ever prepared our food didn’t do a good job! My husbands buffalo ranch chicken sandwich had so much dressing on it every time he bite it some would squirt out on to his shirt and my double meat cheeseburger had so much mustard that my bun was so soggy and tore apart. Making it such a messy meal. Never experienced such an off day like that! They still need to take there time when preparing our food even though it’s that busy or it’s not going to be it’s usual delicious dining out experience!

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L
3:20 pm EDT

Whataburger drive thru at restaurant #345 3501 alta, mesa fort worth tx 76133

At 11:09 am on 5-16-2019, I entered the drive thru at this location with only one car in front of me...When I got to the window I was told to move around behind the first car and they would bring my order to me. Subsequently two more vehicles were stacked behind me. During the 15 MINUTES I spent waiting for my order...several walk ins had been served. Needless to say I was becoming more and more frustrated as in this amount of time I could have driven home and made my own burger. FAST FOOD it was not. When one of the appeared to be asst. managers started to bring out the food, I was leaving my car and informed him that we had
been waiting 15 minutes for our orders. The person fourth in line got their order first and when they finally brought mine out they were trying to give it to the wrong customer. Maybe if they would let customers wait at the window, there would be less confusion. Needless to say also that my food was cold, and cold French fries are not very delectable. The sorry for the delay and have a nice day seemed to be something they felt they needed to say and not very sincere. This location is giving Whataburger a bad rep. and I personally will never eat at this location again.

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K
5:25 am EDT
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I went to Whataburger expecting the normal long wait bit usually always its worth the wait. Not this time. The fries were disgusting cold and soggy. My burger was cold and bread was soggy. It was horrible. I had to get to work or I would of immediately went back to have them remake my food. I didn't eat the fries at allvand only a few bites of the burger. Same with my husband. He didn't eat his fries either.

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M
9:31 am EDT

Whataburger lady at drive-thru service in kyle, texas

My daughter and I went yesterday to the Whataburger in Kyle, Texas. We ordered a #13 with a powerade. This is how it went down.
Lady at window: Here is your order. Have a great day.
Me: I waved to her thru the window to get her attention but she kept ignoring me so I honked.
Lady: Did you need anything else?
Me: No, but you forgot my drink.
Lady: It's coming.
Me: I thought you were done because you said "have a great day" and closed the window.
Lady: Here is your drink with an attitude.
Me: As I got the drink and gave it to my daughter, it was leaking. My daughter noticed the cup was cracked and it spilled all over my purse. My granddaughter found ice cubes inside my purse and started to clean out my purse. It is a Michael Kors purse and everything including my purse is RUINED.
I then went inside to complain and all the lady at the counter did was give me wipies and a new drink.
REALLY?! I am so FREAKIN MAD!

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M
3:30 pm EDT

Whataburger unprofessional service

I just went through the drive through at the whataburger in Amarillo on Hollywood road and the "supervisor" by the name of Breanna working the window left the window slightly opened and I head the women inside make the statement in Spanish the snow came in on this one at the window with her big coat. I was wearing a large coat because I currently have a medical condition that makes it hard for me to regulate my temperature. It was very rude and unprofessional for them to make fun of me and assume I wouldn't know what they were saying. I called the location and spoke with the manager breanna and she stated no such comments were made! That I'm itself made me furious because I am not deaf I heard them make those statements and laugh! I was going to tell breanna in person but she handed me the food and closed the window before I even had the chance to say a word. No thank you or asked if I wanted ketchup. She just closed it and went on taking more orders so I called and I feel like she was very dismissive and Instead passed me on to a second supervisor by the name of Gloria. She was more professional and stayed she pulls look into the matter but was very quick to get me off the phone. I am very disappointed and angry with my service today. I am a loyal customer but you lost my business today and I understand that one persons money doesn't make a difference in the bottom line of your business but it does to the credibility of your claim of serving your customers with respect.

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A
2:35 pm EDT

Whataburger my whole breakfast

I ordered a breakfast platter my eggs were salty and my hash browns were very greasy biscuit was hard bacon was good I have high blood pressure I had to throw my food away cause I could not eat it. You need to not put salt on food without asking and make sure food is done right . I hope this problem will get resolved . I am very upset I had to waste my money

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jamie newburn
US
Nov 07, 2020 3:24 am EST

Protocol is that the eggs get seasoning in the cooking, if you want eggs without salt, you need to them 'no salt'...
When I was on grill, I however broke the rules and didn't season the eggs in the cooking process, because of the number of requests I had for 'no salt'...
...
But also with high blood pressure, I sure your doctor has told you to stay away from these foods anyways, but a treat once in a while is understandable

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B
3:32 pm EDT

Whataburger delivery time on order

I have tried on several occasions to give this restaurant the benefit of the doubt, but I have never been more frustrated about the amount of time it takes to get an order out at the Moore, OK location. Morning, evening, drive through and walk in are all the same. It took 15 minutes the last 2 times I went. Not busy times, I ordered 2 chicken biscuits both times. How do they not have multiple ones ready for the morning time? How does it take so long to get an order out? Why? Mornings are when people are rushing to get to work, and usually don't have a lot of extra time and is why they go to a fast food restaurant to get their food, because it is suppose to be fast. This is not something new, nor am I the only one who is frustrated with the service there. I hope you will take the time to do a little bit of an audit on this location and see what you find as to why they are so delayed in getting food out to their customers.

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J
5:04 pm EDT

Whataburger wrong food

I go to location on ave q and 50th in lubbock tx all the time it was one of our favorite spots to go but for months now my order is never correct my husband will have right food but my food its self is always incorrect we spend good money at location for us to always have to eat separte due to incorrect orders it ridiculous so today im going foward to you hopefully something will change

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D
10:50 am EDT
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I go to your Whataburger on Zaragoza Street in El Paso Texas almost daily this going to change my order has been wrong twice and today I waited so long for my food I was late for work. It seems like the wait gets longer and longer each time I go now is it that it takes 15 minutes to make a taquito and Bob? I love your product but if it doesn't change I will take my business elsewhere

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L
8:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger food

We order two number 1
A thick and hearty and a jalapeno buger meals all are food was very salty we couldn't eat we got sick after our first bit... I called them back but only could replace one meal which I don't think that's right because we couldn't enjoy our food before my kids game... Please concert me to resolve this problem my email address [protected]@gmail.com

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S
8:32 pm EDT

Whataburger I didn't receive whole order

To whomever this may concern, this is in regards of my drive through experience at whataburger on 5525 s buckner Dallas tx 75227. They always give my drink first and food after. But this time they forgot my drink, I did order the combo. The service was slow and not very welcoming. I did make several phone calls to the store but nobody answered. I wasnt going to go back for a drink being in a rush and so I'd just like to know what can be done sense I did pay for the combo. Thank you

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B
6:07 pm EDT

Whataburger received wrong order

I ordered a Honey BBQ Chicken Strip Sandwich and received a hamburger with bacon and BBQ sauce. The receipt even shows the chicken strip sandwich I ordered. We also ordered a large fry with our chicken strip meal and got a medium fry. She repeated the order to us, and when we got home, it was wrong. I would like yo receive some form of compensation.

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About Whataburger

Screenshot Whataburger
Whataburger is a fast-food chain that has been serving delicious burgers and other American-style food since 1950. The company was founded by Harmon Dobson in Corpus Christi, Texas, and has since grown to become one of the most popular fast-food chains in the southern United States.

One of the things that sets Whataburger apart from other fast-food chains is the quality of their food. They use only the freshest ingredients and cook everything to order, ensuring that every meal is hot, fresh, and delicious. Their burgers are made with 100% pure beef and are served on a toasted five-inch bun, which gives them a unique flavor and texture that is hard to find anywhere else.

In addition to their burgers, Whataburger also offers a variety of other menu items, including chicken sandwiches, breakfast sandwiches, salads, and sides. They also have a wide selection of drinks, including soft drinks, milkshakes, and iced tea.

Another thing that sets Whataburger apart is their commitment to customer service. They believe that every customer deserves to be treated with respect and kindness, and they go out of their way to make sure that every customer feels welcome and appreciated. This commitment to customer service has helped to make Whataburger one of the most beloved fast-food chains in the country.

Overall, Whataburger is a great choice for anyone who is looking for delicious, high-quality fast food. With their commitment to quality ingredients, great customer service, and delicious menu items, it's easy to see why so many people love Whataburger.
How to file a complaint about Whataburger?

Here is a guide on how to file a complaint with Whataburger on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Whataburger in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience, including key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents: Attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint with Whataburger on ComplaintsBoard.com.

Overview of Whataburger complaint handling

Whataburger reviews first appeared on Complaints Board on Nov 6, 2008. The latest review Management was posted on Oct 11, 2024. The latest complaint service was resolved on Sep 08, 2018. Whataburger has an average consumer rating of 1 stars from 610 reviews. Whataburger has resolved 10 complaints.
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  1. Whataburger Contacts

  2. Whataburger phone numbers
    +1 (210) 496-4000
    +1 (210) 496-4000
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    San Antonio
    +1 (972) 756-0096
    +1 (972) 756-0096
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    Irving
    +1 (800) 628-7437
    +1 (800) 628-7437
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    Customer Care
    +1 (210) 476-6000
    +1 (210) 476-6000
    Click up if you have successfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 476-6000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number
    Home Office
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  3. Whataburger emails
  4. Whataburger address
    300 Concord Plaza Dr., San Antonio, Texas, 78216, United States
  5. Whataburger social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024

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