White Castle
Reviews and Complaints

Watching woman last thursday eve, acting like a mgr, taking control of problems about 615 pm and wearing plastic gloves while ringing up our order for my family, the fingers were worn through and anyone can verify this and go in when she works to see it in action. She is a black lady and hard to tell if she is 30 or 60 yrs but probably in the middle somewhere. The gross gloves she kept on and she went back and forth putting buns down, and working with food and then to register, taking cash, everything you shouldnt do with the gloves on and cross contamination was atrocious. We had already paid for our dinner and noticed she also didnt mind putting her grubby plastic bag fingers (that were brown from God only knows) inside the cups either. Just disgusting at a level that left me one option, to toss our food. About 20$ down the drain and children got a first hand on what not to do. There was a small group of customers at register so I wasnt about to embarrass ourselves talking about what she had done and gross out all the others there but it really was one of the most disgusting things I've seen in a long time.

I went to white castle and ordered the 20 cheese burger sliders with fries with cheese, it was a meal. That was 21 all together then I order two small fruit punch drinks and 1 6 pcs chicken sliders they charged me 33 $ when I called I left my number [protected] and email [protected]@gmail.com no refund no. Response. That's ridiculous I never had this problem with y'all

I've been going to this store since it open many years ago, I used to stop by every morning for coffee and samwich on my way to work. Everytime I go in (@6;04 am) it seems to be shift change and there is no one on any of the regesters! I know there is a mcdonalds right across the street I should go to. Now for the bad part this past thursday 8-29-2019 I stopped after work for a sack of burgers and fries to take home, all the doors were locken with a sign telling me to use the drive thru only, do to a lack of staff wtf? Lack of staff was a mild expression. There was one guy inside taking the orders, cooking the food and collecting the money! What a piss poor way to run a business! Now it's mcd every morning I guess

I love eating these burgers all the time and just today which is August 20th 2019 I bit into one of the burgers and instantly felt something that wasn't normal which dug into my tooth so I spit out the burger and found a white plastic piece that I pulled out of my tooth. I just would like to let you know and it's concerning to me. Do I wonder if this would happen again or if something different or sharper is in it? Thank you for your time coming from a loyal and concerned buyer! My email is [protected]@yahoo.com

I was at the white castle store numer #010047 on August 15, 2019. I had to wait 20 minutes in the drive thru for my food which was cold and the crew that was working was very rude and ignorant to me. I could see them joking and playing around when they should have been making the orders. I myself am a shift manager at a fast food restaurant and if this ever happened people would have been fired. This has not been the first time that this happened but it will be the last at this store. I will drive out of my way to get better service.

First time for me to order on line my neighbor left right away with my husband to get our order which I wouldn't mind if my whities were cold but they were steaming hot and we'll overdone the onions were even brown and taste funny I call Newport but I get answering machine or voice mail sp I pull out my fries soggy and greasy chicken rings greasy soggy I was so disappointed I live on disability do you know how often I get to eat out RARE I have been sick forc2 weeks and when I got my appetite back I wanted a white castle on my 40 plus years of eating white castles this has been my worst meal worst experience ok thanks we'll I tried to take a picture but I can't figure it out

So I placed my order and when I think this will be the second time on the bottom it specifies put everything on my entire water when I pull up to the window and asked him if it had everything they should know just pickles and onions I shall I sent you over the order ago what to say in the bottom the response for me at the window as we don't look at the bottom

In early July I made a complaint due to a misrepresentation in a sign and I received a call from the manager and a $5.00 coupon from Jeffry Carper (Chief Operations Officer). Today I went to the same White Castle (#090039) to redeem my coupon. My order came to $15.72 but no one at the site knew how to process the $5.00 coupon so they were only able to give me 25% off which came to $3.74. Fortunately I have been coming to White Castle for many years and there is another location near me so I have another option since I do not want to return to this location again.

Hello I am sending this to show my complete unsatisfactory experience I had with one of your stores. Below is the receipt of what was purchased. Both fish sandwiches were complete disgust. They where very cold and stale and even the buns were completely stale! I can except up to a point, but what was served tonight was horrible. How can fish squares be so cold and stale almost to the point of regurgitation. Also we were short a cheeseburger and my daughters fries. I dont understand why the employee would feel proud to serve such a disgusting food item. Ive been a loyal customer since serving in the military and sorry to say this experience has tarnished my relationship with white castle. I was in a hurry from work to get home to feed my family and this ruined our experience. I will no longer treat my family to your services. I hope you take this message into consideration conserning what was a loyal customer. Thank you for your time.

This place is absolutely horrible! The last 3 time's my boyfriend and I tried going, we ended up walking out. No one would acknowledge us, we gave it a few minutes (one of the time's was almost 10 minutes) and no one would even look in our direction. Last weekend was the last straw.. We walked in, a few employees were playing around behind a wall and one was sitting on the floor playing with his phone, he looked up at us, said nothing and went back to his phone. The staff doesn't care about customer service and they are very lazy. The restaurant also has a lot of bad reviews from people complaining about the same thing. I manage a restaurant, and if this was my staff, I would fire each and every one of them! I honestly hope you step in and turn this place around