White Castle’s earns a 1.0-star rating from 387 reviews, showing that the majority of fast-food aficionados are dissatisfied with sliders.
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frozen product grocery version
I read on the package a warning about a cancer causing ingredient...I grew up in the 50s/60s ... White Castles were a popular and reasonably priced fast food chain that was responsible in many ways... Their policies of great food with natural ingredients... Pristine Clean environments...Great Prices and Customer Service...24 hour schedules...and Fair wages /employee benefits...I can go on about the Advantages...Later came the Frozen version eventually sold in Grocery Chains...When I read the warning (by the way, Thanks for the warning) I was shocked, appalled and disappointed...I will inform my family and friends of this danger...And refrain from purchasing the product...However, I will check to read the ingredients and any information on the packaging...When I see a change of improvement...I will inform those who are near and dear to me and resume purchasing the product...
food quality staff hospitality restaurant cleanliness level
I have been a patron of your establishment since I was a little boy now at 41 years old I still find myself going back for your cheeseburgers and french fries I have been in the hospitality industry for 22 years and have never once had such a bad experience where I actually went through with it and made a complaint I was at your Clifton location on Saturday...
Read full review of White Castlevery dirty location
Came here with my son 10/10/2019 around 4:30 P.M. Used the restroom before ordering. The restroom was dirty and nasty. The sink was clogged with brown water. Went to order. Girl behind counter just looked at us and walked away. It was several seconds before anyone came to take our order.We went to get our drinks. The machine had pop residue all over the...
Read full review of White Castlecustomer service
I go there every day they never get my order right the drive-through people are very rude they switching up who was at the window and I know who I was speaking to because I can tell by the voices the manager act like she didn't care her name was Teresa and the one that I was talking to was Lisa that came up to the when I don't but then I know it was the...
Read full review of White Castlemanagement
The manager that was working on friday oct 4 between 12:30 was very very rude! She had a nasty attitude. I didn't even want my food anymore. This is not my first problem with this manager. This is a constant issue when I come to this white castle and she is working. You guys need to handle this because this is out of control. That [censored] need to be on suspension or something!
Read full review of White Castle and 1 commentkeeping to posted store hours
Planned on stopping at white castle on my way to my overnight job. I called to make sure it'd be open when I arrived. I asked what time the dine-in closed, was told at 11 p.m. 30 minutes later I arrived at 9:56 p.m. went to the door & it was locked. There was a couple inside at the window. I knocked on the door, the couple got an employee's attention but...
Read full review of White Castlehorrible customer service, cold food, etc
On sept.29. 2019 at 1.30 pm My mother and I went to the White Castle in Westerville ohio and it was bad from the start. Rest, was not busy so there must be a problem. Upon ordering I told or asked the cashier to make sure the fries, fish, etc was all hot but this was not done our fish was cold in the middle, fries were cold. There was no napkins in the rest and I need to let you know that TRENT was our cashier and from the start he was not just, no smile, told me that there food is always hot and he was rude in a horrible way. No napkins in the dining area, Trent told me he would get it in a minute after he took an order he was gone for quite sometime after the fourth person I went up again and asked for napkins and after he was done then he would get them so I went into the ladies room and could not get the water on so I went into the mens bathroom and got paper towels. Trent was so very horrible and I would like an explanation as to why he is allowed to be like this, I finally paid for our meals that neither one of us could eat it and last but not leased in the ladies room there was vomit in the bigger stall and it was just a mess. They were not busy and they had plently of help and this was a terrible experience and I will tell my chase co-workers and family to save there money and go some place where we could at leastn
Thank You
Brenda Robinson
wait in the drive thru line
At 3:49 pm, I pulled up to the drive thru and waited in line. There were three cars ahead of me waiting to place there order and three cars waiting to pay and receive food. The two of the three cars ahead of me waiting to place their order, pulled off and left. I didn't get to the speaker to order until 4:10 pm. I had been in line for 21 minutes. After I...
Read full review of White Castlei'm complaining about my food
Me and my husband went to white castle on september 30 2019 @ 12am we order a number 1 with cheese on everything including fries and the gentleman didn't follow directions properly I clearly said what I want and they still mess up my order we want back to let them know and they was trying to charge me for cheese and I clearly said what I want the burger...
Read full review of White Castleservice
Been going to this location for years. The woman is a manager, tall with glasses. AlWAYS ANGRY.just looks at you when your standing to be waited on. This has happened a lot with this woman. She looked at me today like i was stupid looked me up and down and said nothing. With Duncan Donuts opening recently im finally going to take my coffee business to them. The other manager is always nice and courteous as are the employess.
Read full review of White Castleservice.
The lady working was extremely rude. She had nothing nice to say and made our visit completely awful. I will not return to another white castle until this is resolved. It was on 9/28/2019 at 11:36 pm. I am super disappointed with this place and will not recommend it to anyone. I will be making a post about how horrible this restaurant was. Horrible...
Read full review of White Castleonline ordering/ customer service
I ordered food online. The website indicated the restaurant was open 24hrs. I went to pick up my food and they refused to let me in to pick up the food i already paid for and the manager on duty refused to give his name saying "they know me down there." I contacted customer service where they refused to answer my direct questions on how to get my refund and who to contact and then told me they will contact me. However, they refused to give a timeframe. It os completely unacceptable to take someones money refuse to give them the product or contact information on how to procure a refund. Thats robbery.
online order
We frequently use this same store (Store #040018) for our business lunches. Usually a few times a month. We have been ordering online, & for the most part find no issues with the food OR the service. Come to think of it, I can recall my boss coming back with our food stating how fun the crew member was that took care of his order. HOWEVER...last week on 9/19/19 @ 11:53:53am (date on receipt), we picked up an order that was placed online (as we almost ALWAYS do). In our special requests space we asked for extra condiments, i.e Honey Mustard, Mustard & Ketchup. We not only didn't receive extra, we didn't receive ANYTHING at ALL. My boss, who paid for the meal that day, can/will only eat the sliders with Honey Mustard so he didn't even get to enjoy the food that HE purchased. Now this may sound petty, but we are a business, we can not just run back to restaurant to get these or to store to purchase our own...we have work that needs to be done. I don't understand why you have a special request section & don't honor the requests? I'm only writing this complaint on here due to the fact that on the same day of purchase I went on White Castle website with same issue & as of yet have not even heard one word from a representative from White Castle regarding this issue. I feel like I'm not being treated as a valued customer. I at least deserve acknowledgement. Again, we frequent the same store (Store #040018) & we really have not had any issues with food OR service in the past...just feel like we deserve at least some sort of response. Expected more from White Castle.
service
On September 18, 2019 I stopped at the White Castle on Ford Road in Canton Michigan at 8:00 pm. My order was placed at 8:08 and I did not receive my order until 8:33. My order consisted of 20 regular burgers, 1 sack onion chips and 1 sack of fries ( which were cold when I got them). There was 1 other customer in front of me who said they placed their order at 8:03. Those who used drive thru were given very quick service. I could understand if it was prime dinner time there would be a wait, but not 8 at night! Ruth Niemiec. 9715 Terry Street, Plymouth Mi. 48170
online pick up order
I placed an order for a crave case to be picked up by 1020pm on 9/18/2019 to pick up via drive thru. I arrived to pick up my order by 1030pm expecting my order to be completed as I had set pick up time to 1020pm. I placed the order at 10pm 9/18/2019. I went to the drive thru at 1030pm, spoke to an employee at the drive thru intercom and said I was here to...
Read full review of White Castlewait time to order and receive food at drive thru.
On 14 Sep 2019 at 1345 hours, sale and order #[protected], the time to order the food and receive the food at the drive thru was approximately 20 mins which is to long for a fast food chain. The store was not busy at the time of this vist. Also the order was taken wrong and not repeated for clarification. Thank god I did not correct it or who knows how much...
Read full review of White CastleFood!!!
Again we ordered food and had someone deliver it (more money) and it was wrong again... I never complain but I have to this time... We order food from the southgate castles maybe once a month and I always order cheeseburgers with ketchup and mustard and not one time have we got ketchup... It's been years... It I never complained... Well this time I have a...
Read full review of White Castledrive thru
Tonight around 9pm, I went through the drive thru at White Castle and ordered 6 sliders with cheese and a large fry. We waited 15 minutes and someone finally came to the first window and stated "the total will be $29", we proceeded to say that we only ordered 6 sliders and a large fry. The worker stated he only had a order for a crave case. We stated we...
Read full review of White Castlehorrible employees
Very very very horrible employees and managers...I need to speak to joyce s. And i need the last name of the employee of blake. He owed me alot of money...Then he got disappeared and changed his phone number, too. I will never never going to avon, indiana white castle ever! and i am going to sue white castle. I also will report to bbb about this. Thats not a joke, im very serious.
Very very very horrible employees and managers...I need to speak to joyce s. And i need the last name of the employee of blake. He owed me alot of money...Then he got disappeared and changed his phone number, too. I will never never going to avon, indiana white castle ever! and i am going to sue white castle. I also will report to bbb about this. Thats not a joke, im very serious.
VERY VERY VERY HORRIBLE EMPLOYEES AND MANAGERS...I NEED TO SPEAK TO JOYCE S. AND I NEED THE LAST NAME OF THE EMPLOYEE OF BLAKE. HE OWED ME ALOT OF MONEY...THEN HE GOT DISAPPEARED AND CHANGED HIS PHONE NUMBER, TOO. I WILL NEVER NEVER GOING TO AVON, INDIANA WHITE CASTLE EVER!!! AND I AM GOING TO SUE WHITE CASTLE. I ALSO WILL REPORT TO BBB ABOUT THIS. THATS NOT A JOKE, IM VERY SERIOUS.
lazy employees
Hardly sell smoothies in the morning due to lazy employees. Usually told machine is down yet around noon always back working. I used to get smoothies every morning, now hardly come there due to the lazy/ ratchet crew. Another example, wet floor sign in middle of a dry and dirty floor with trash. This is my 2nd complaint, if they're too lazy to make smoothies don't advertise it, that's false advertising is it not ?
Read full review of White CastleWhite Castle Reviews 0
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Overview of White Castle complaint handling
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White Castle Contacts
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White Castle phone numbers+1 (800) 843-2728+1 (800) 843-2728Click up if you have successfully reached White Castle by calling +1 (800) 843-2728 phone number 0 0 users reported that they have successfully reached White Castle by calling +1 (800) 843-2728 phone number Click down if you have unsuccessfully reached White Castle by calling +1 (800) 843-2728 phone number 0 0 users reported that they have UNsuccessfully reached White Castle by calling +1 (800) 843-2728 phone numberCustomer Service
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White Castle emailscustomerservice@whitecastle.com100%Confidence score: 100%Support
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White Castle address555 West Goodale St., Columbus, Ohio, 43215, United States
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White Castle social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 15, 2024
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