Wish
Reviews and Complaints

A sum of over $200 was deducted from our account for an item we did not purchase. On investigation we were refunded only $20. Within two days our account transactions and history has disappeared. Wish has responded that we must have multiple accounts. How is that possible with one user, one address and email? No communication other than automatic and inaccurate drivel has been received. I am unable to speak to any representative of the company.

I just want my purchase history reset to first purchase . Wish wants to start Skynet. Wish deleted my discounts and refused to try to do anything to rectify. Then refused to take back wish cash or have a way to give to some family member in my last will and testament, in case i didn't make it through the week. There is no customer service representative that answers a phone or emails . They only have a couple responses set to be sent through tag or key words on complaints sent through email. Because the phone number redirected everyone to email unsupport and have no inclination to resolve any issues . Look on play message boards, responses their like sorry to hear that, we strive to, in the future copy paste response to everything there also. I had not made my first purchase, but promo codes were kept from being used. When I said I wanted to give up on everything and not be anymore. The computer vomits a response : sorry we don't have that option at this time, but in the future ...

Hello, i am sending over 100 mails to refund my money for staff that doesn't work or are too small for me. You are always responding on my mails with stupid answers and everytime is auto respond. Asap refund my money or i will do everything to press charge on you and go to court. Or unblock my account so i can ask for my refund. This is not right and help me.

Dear Mrs/Mr, My name is Borislav Stoyanov Stoyanov and I'm Custumer of Wish. I wold like to know when I'll recieve my money back, as a lot of products witch I pay already still didn't recieve . It's past 3, 4 months seams I ordered. Products with TR#[protected];[protected];CNBFZO16703917;RG915669105CN;[protected];[protected];YT1721890005331508;RO260802129CN;RL010581509LU, order#596b1fb3dbae7bfb0d532630 witch the last orders are from jun July . This is for shockingly and unacceptable ! I wrote so many times on Custermer Suport, but nobody it's care to answer me. Why you have this page if no one care. My patience is over! I'm paying for something, and and the end... Nothing!So, please be so nice and return my money back! Best regards : Borislav Stoyanov

I had my phone an purse stolen an the person that stole my stuff made a bunch of purchases on my accounts an to my debit card an put my account in the negative thousands an I have been contacting the wish customer support for over three days straight for them to keep telling me they can’t refund because the orders haven’t been delivered an acting like I made the purchase by telling me there can’t be no mistake orders as you have to push several buttons to confirm it they don’t listen or help customers out they just keep coming up with more excuses an having several other people reply to the messages that I have been sending I would not use this app

I received my order today and it was opened and package was crushed and also product was not inside! I am not very pleased with this WISH company right now! I will not be ordering anything else from this company...my order was made September 27, 2017 and appears to not show in the wish app as an order! Where did it go? You have lost my business along with a bad rating!

Dears from Wish.com - stop to respond with automatic non-sense stupid messages and resolve our problem! Already contact you e-mail provided for more than 90 days now and no any response from them - stop You criminal, rip-off scam activity to refund the Buyers without any reason and Before the Items returned to legal Sellers/owners or we process you criminals in the International Courts!

This is ilegal scam and fraud by International and European Trading Law from you company to refund Buyers without Before returned the goods to legal Sellers/owners !

You have 24 hours to provide a payments proofs on all our refunded Orders and our saldo due for more than 120 days now without any reason or our and other 23 Sellers scammed by you company - we open a collective claim about you fraud, scam company in the European Courts and we guarant you company wil be pay high fines and will be banned for life to provide services to all European Customers and in all European Union !

Also we send a collective claims to all Search Engines like Google, Bing, Yahoo, Yandex etc. with a request to remove all you listings from them searches because you for long years continue to scam and fraude Sellers on refund Orders BEFORE Goods returned to legal Owners/Sellers requested by International Trading Law.

Also we repeat - all our Items carrefully checked before shipped and in new condition and work 100% correctly !

You have 24hours to provide a payments proofs for all our Orders refunded!

Wait for our payment confirmation on our Orders due and stop You criminal, rip-off scam activity to refund the Orders or you wil be regret it soon...

Regards

Wallmart.win

I ordered several items and when I went to apply the promo code it did not take it. My order is charging at full price so I called Customer Service. I get an automated message saying if I am having trouble getting through one of numerous websites then to go to their wishsupport.com site to contact customer service. So I go to the site and it allows me to put in my particular concern and to leave a message of my issue. However, it does not allow me to send it to the company as it says I have not filed in my concern in the tool bar. But I did! This is just a way to route the customer in circles until they tire and give up! BUYER BEWARE! My order came to $40 but I see others have paid over $700. I would suggest a couple of small trial orders first to see if any online company is truly reliable. I use to order from Cute.com and never had problems but now they seem like their site is defunct, or maybe got taken over by Wish.com. Either way, the California Attorney Generals office should be made aware of this companies poor business practices. They are making money hand over fist on these online orders without taking little to no responsibility to the consumer when they've been wronged. Stick to buying local is my suggestion!

I have purchased many items from wish website. One pair of boots ripped right off the sole within the first hour of wearing them, one item came broken in pieces, two items were not as described and what they should have been. One item did not arrive and they refused to send a replacement or give my postal office permission to further investigate to locate this item. One item was damaged and they refused to send me a replacement. I was having fraud activity going on in my bank account and for the purpose to investigate my account was frozen. All these items were purchased from a credit card linked to that account. I had to open up a new bank account and update wish with my new credit card. I strictly stated that for this purpose I did not want refunds on any of these items as my bank stated that any funds put into the frozen account would be lost and I would not have access to. Wishes policy is not to refund and card other than the one items were purchased with. Therefore I asked many times for store credit to purchase new items or replacements of the lost and broken items. For a week and a half now I have been emailing back and forth and have demanded to speak to a manager or someone able to assist me with the issues I was having. I have been refused any contact information for someone to assist with customer service and have continuously been declined replacements or credit as they went ahead and refunded all the items without my consent to do so because I knew I would have no access to any funds put through my old account. I have been extremely frustrated and put through so much distress trying to have these issues resolved and getting no assistance what's over. I'm at a loss how to file a formal complaint about this company and how to contact someone with authority within their company to assist me.

Months ago I spent over $700.00 in clothing and accessories on wish. Only 1 problem. 1 outfit was too small. Not really a problem it worked as a gift. So because I was so happy and satisfied with wish I just spent over $1000.00 this month because due to hurricane irma I lost everything! And I mean everything! So stupid me I went and purchased all these items and none! Not even one of my clothing items fit! Not 1 ! I ordered xxxLg and xxxxlg! Now I'm afraid to open another package because I know it won't fit and because I stupidly spent all my $ we with wish I can't afford to repackage and pay for shipping to resend not even one of these items back! Especially clear to China!n! My shoes fit great but has a big stain on the top by the toe & yes I sent a picture! My other items are cheaply made and look nothing like the quality of the product in the picture! The xxxLg in women's is way smaller than the xl in men's! I guess it meant xxxxlg on my daughter's Barbie's cuz that's who it fits! And these women in these pictures were not chines nor were they small! The only thing I'm happy with is the cologne! So can I just refuse all of my items so they can return them to wish and I can have a refund? I don't know a single soul who will but my items and like I said I don't have the $ to send all these back! And now that I'm broke and nothing fits I have nothing to wear! I've been wearing the same 2 pairs of shorts non appropriate for public use for over a month waiting patiently to get my things from wish and now I have to wait to refuse everything little by little to get it sent back and then wait another year for a refund? I could have gone shopping here and had everything! I hope you understand what I'm asking and saying! I'm not going to open these and then have to pay to repackage and send them back when I know they won't fit! I really feel scammed! My number is [protected] please call me. Or do I need to use my lawyer for this incident? Regards, Angela Salpas [protected]@gmail.com

I ordered 9 smart watches. The watches came today 10-19-17. Three of the watches don't work and i don't like the quality. I have been trying to request a refund. I would like to return all the watches. I don't like what i have to go through to try and get a refund. I have ordered other things that have not come yet. If we can't work this out. I will contact the Better Business Bureau and cancel all my orders.

The order was done on 28/05/2017. Price € 25.
The estimated date of delivery from 23/06/2017 to 03/07/2017.
I have asked about the state of play on 09/07/2017.
Wish Customer Service proposed to resend the item or to refund money on 16/07/2017.
I requested to resend the item on 03/09/2017.
Due to lack of further reply from Wish Customer Service, I asked for the refund on 15/09/2017.
After several exchanges Wish Customer Service refer to the point "Customers may request a refund on any order within 30 days of delivery."
The product has not arrived by today.
I would like to receive the product or the refund of money.

Was to be delivered sept. 19, 2017. this is my second report. wood & glass aromatherapy pure essential oils diffuser air nebulizer humidifier. track # [protected]. this is one if the most expensive items I have ordered & am very disappointed to not receive it. I have been ordering essential oils to go in it & no diffuser.
Word of mouth is a wonderful advertisement & this type of thing is not good for your ongoing success. I want to receive this diffuser for cold & flu season.

thank-you, donna burns

I bought 25 dollars worth of wish cash in order to receive my 5 dollar bonus. When I go to check out the app constantly asks for me to enter my card so I can't use my wish cash. I clearly have 30 dollars in wish cash that I cannot use. I even tried going on my personal computer to purchase my items with my wish cash and still no luck. I also tried contacting customer service but there is no one to talk to please resolve this issue.

Hello,

During summer I ordered several products at wish.com. Very fast many of them arrived even before the expected delivery date but since then nothing else was received!
I ordered most of them for my daughter's BD (27 Oct) but since July-August I didnt get them. Please check my orders and send asap the midsing items. Thank you in advance!

Best regards,

Katalin Salama

I would like to know why the products are advertised at a certain price but when you select the product the price increase .See example below, In this case the price changed to R175.00 but was adverised for R26.23.
I have placed an order and when I select”place order” it told me that some items cannot be shipped to my country but it did not indicate which products. On the catalogue it does'nt indicate which countries the stock can or can’t be shipped that the buyers will know beforehand.

Hello for the past month, I been trying to win a free giveaway, but it will not let me choose until the give away is over. I get on there 20 mins before it start, not only that I refresh the app and it still does not work. I even try to refresh the the page I'm on, and it still does not work. Is this giveaway a scam or what. Cause I shop with you guys all the time so what's going on

I did the giveaway with boots and I come have screen shots to prove it and I cant place the free order to ship due to an invalid giveaway. Its very upsetting. I feel like this is a false advertisement. I haven't had any complaints and I really enjoy the app and shopping on wish but of your going to advertise make sure the company goes through with it.

Hello,

I had a mail from you about pay pal receipt today (17.10.2017) at 16.07. It was about 124 dolars payment for Item #[protected] from paypal. But i have neither wish account nor pay pal account. Maybe one of your customers wrote a wrong mail adress. I just needed to inform you if you want to inform your customer.

Kind regards,
Aysem Yurtseven

My name is kristy robinson, 3145 richmond st. Philadelphia pa. I ordered the booty firm cream about 6 months ago. It does not show up in my order history as well. Since my 1st order i have recieved 5 more packages which I did NOT order. I also assume that money is being taking out of my account without my consent. I want a address to return these packages and a refund of my money. The product also is ineffective and i am very unhappy with your app. I used to order things quite often but now i no longer trust that my money will not be taken and more products sent.