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Wish Complaints 4310

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B
8:00 am EDT
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Wish charges

There are four charges that have gone through my bank account two for 3.00 one for 6.00 and one for 9.00. I have not authorized anyone to charge on my account other than myself and I have not purchased anything in a lone time.
The transaction numbers on my account are 926668 3.00, 866533 6.00 736888 3.00 and 740461 9.00. Please credit my account immediately.
Barbara newman
[protected]@gmail.com phone number [protected].

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Update by barbiek48
May 22, 2017 8:39 pm EDT

This is my forth time contacting you this issue. Please resolve this issue

Update by barbiek48
May 20, 2017 12:24 pm EDT

there are four charges taking our of my checking account without my knowledge for them this morning. i want the money back in there, there are 2 charges of 3.00 one for 6.00 and one for 9.00. I show no orders on my account please check into this and resolve this problem asap.

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Carmen Broadus
US
May 23, 2017 6:27 pm EDT

I Carmen Broadus ordered some items from Wish. It's been more than 3 months, I haven't received any of my items that I purchased on my credit card. If I can't get my items that I payed for they hneed to refund my money back on my card A.S.A.P . Please contact me as soon as you get this message [protected] Also here is my Email it's. wildtaurus1974@gmail.com

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7:07 pm EDT
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Wish parcel received but there was no items in the parcel.

I ordered 10 (ten) of the Adorable Baby kids headbands camellia flower feather headwear photography props.
My tracking number is # [protected]
It was said to arrive the 5 June 2017, it did however arrived earlier. (15/05/2017).
The parcel was delivered to my door.
There was NO tampering with the parcel.
When I opened the package, there was NOTHING in the package, it was empty!
I tried numerous times to put a complaint on the Wish site, but nothing is happening.
Please HELP!
I really would like to have the headbands.

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11:10 am EDT

Wish three items that I have ordered 2 shirts and 1 sweater 2 months ago and have received nothing

I'm not impressed as far as I'm concerned your website is bull crap no one wants to Waite 2 months for there items so I'm asking that the money be refunded cause I don't think the intentions of your company are honest. If it's going to take months for stuff to arrive then your business is going to fail the least you could do is be honest give people a choice by telling them that they must Waite 2 to 6 months for there purchase to arrive I guarantee the public will think twice I certainly will never buy nothing from your website lesson learnt.😠😡.

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7:29 am EDT

Wish unauthorised credit card charges

Hi I received a parcel today, from you and I do not recall ever having made a purchase from you. The content of the parcel was ManShoes-DHH-10-Brown-40color:brown;size:7;*1. The parcel was signed and dated by you on 25.04.2017 on wishpost. The total amount of the parcel was a total of $5.00 (I am unaware of the shipping cost). The barcode for the parcel is [protected]. My name is Foibe Citegetse, and the parcel was sent to 11 Cadell ST, Windsor Gardens, South Australia, Australia, 5087.

Please Contact me with a reply at Leon.[protected]@gmail.com

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4:07 pm EDT
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Wish refunds

I ordered a few things I have not received and upon realizing and contacting wish they said it was past the 30 day return mark . I found it funny because not only did I never receive the items but they refuse to refund me because it's past the 30 day refund day . So I see you order things they don't show up and you get a sorry better luck next time .

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2:47 pm EDT

Wish fidget cube

I ordered the fidget cube 2 on Wish and the picture showed the 2nd gen fidget cube. I found out that there were also pictures of the 1st gen fidget cube. i emailed the seller asking if it was actually the 2nd gen or not and if it was not i did not want it. the order came and it was not only 1st gen it was also mini size.
the posting is incorrect and gives false information. I want the 2nd gen fidget cube.

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12:33 am EDT
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Wish I am complaing about the wish app / wish.com (suspected fraud)

I order clothes from wish.com may 12, 2017 I was waiting for my stuff to get shipped but they cancelled it today may 16th, 2017 without me knowing saying it was "suspected FRAUD "
Money "refunded "but my money haven't got refunded at all this website is ### and a bunch of fraud people . this business should be shut down because once u order something U wait 5 days to see if they shipped and to find out they cancelled my order they fraud me for my money, the contact support don't respond to anything and when I try to call customer service they keep u on hold

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Ali Fre
US
May 31, 2017 11:03 am EDT

I just ordered about $160 worth of stuff through the app. The next day my order was cancelled due to suspected fraud. Was searching around to find out if that meant fraud on my part or the sellers'. I've ordered through Wish successfully twice before. Just bummed I won't be getting my stuff. I know how credit card returns can take some time, so as of today, my account has not reflected any refund.

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RikuAkiyama
US
May 23, 2017 3:47 pm EDT

I had the same thing happen to me...Suspected Fraud...Its my card and in my name...But this time my money wasn't refunded...I'm upset..that was $20 DOWN THE DRAIN...

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Elizma27
ZA
May 18, 2017 7:09 pm EDT
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Same happened to me - cancelled order to due suspected fraud or something - they did however refunded me

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4:03 pm EDT

Wish hairpiece I just received in mail.

I ordered the Medium Blonde/Blonde piece and just received the Red/Autumn colored one. Very upsetting. Not happy with wish lately. Ordered two wolf print shirts with a certain picture on it and recurved the Wrong ones. Filed a request to return and get money back or sent correct print tees over two months ago. Have heard NOTHING from your company. Ordered two dressy shirts in Royal Blue and Sky Blue - Recurved a Purple and Medium Dark Bluetooth​. Not what I Ordered. Now this, recieving wrong color of hair extensions that what I ordered. Don't think I want to order from Wish anymore. Seems lately, once you receive the money you don't really care what the Customer receives or doesn't. Very unhappy and won't be recommending this site like I Use to!

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3:41 pm EDT

Wish my bank card was charged and there is no order in my order history

i have placed on order on wish my bank card was charged 124 bucks on the 3rd of may 2017 ...today i tried tracking my packages and my order history is saying no order was made but why was my card charged now can i get a refund, , , and also i logged into my account with facbook and i am trying to change my password and that wont happen either my phone number is [protected] and my email address is sharlene.[protected]@yahoo.com i would like to get a refund please

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1:12 pm EDT

Wish 3 dresses I have requested a refund for. I have sent the copy of my card and i'd and have gotten no response

Like I said I have contacted wish numerous times and have not gotten a response. One time they said they would send me labels to return items but when I go into my account there are no changes and they are not responding to my texts. I like the products on your websit but this is my first order and if this is how the company works I seriously doubt if I will order from "wish"again.

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12:32 pm EDT

Wish not received my order

As of May 14th I have not received my order purchase order my purchase and March 2017 it is now May 16 2017 I have not received my order purchase I've tried to email the company with concerns of my order purchase I have not received any reply back from wish.com I paid in full but have not received my purchase order I've called and only gotten the voicemail stating that I have to go online and order to receive my order I'm gone line and it says error 404 what type of business is this I want my purchase or please refund my money my web address you already have it online I need my purchases or refund my money I've tried several times to get in touch with you guys no response reply back with some type of message concerning my order thank you so much

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5:21 am EDT

Wish product no a) yt1709706214407602- (2), b).[protected] c).[protected]

Dear hr,
This is shyam sunder akkaladevi from jangaon dist and telangana state. On 15 th of april 2017 I will ordered some items still now am not get it. Already amount will be deducted my account at time of purchase. What happen sir.in this online shopping don't have any contact number. Plez send me reply are contact to me. My vell no.+[protected]. Eagrly am waiting sir.
Thank you sir

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Paul E Thebeau
US
May 16, 2017 8:49 pm EDT

[protected] is thwe number to reach wish.com but you will reach a recording though I tryed to; your free to try it anyway, maybe you will be more lucky than me and you may talk to someone.

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10:29 pm EDT
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Wish orders that I didn't make

My name is Willis Anderson I ordered a phone case for a Galaxy S 7 Edge for $10 and I see that you have taken six other things off of my account and that I never ordered the first order was $13 I did not authorize the next was $11 the next with $8 I would like my money back my email address
[protected]@yahoo.com
Willis Anderson
Po box 86562
Portland, Oregon 97286
[protected]
My card ending in 5626

Please help me

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11:14 am EDT
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Wish black bag tracking #[protected] delv on may 10

i have been trying to send a e email all week and it wont go because my phone will not let me upload a pic and you should have a cust service number for people to talk to i should not be working on this everday for a week my promblem is the small black leather bag i got i just went to use it last week and there is a slit in the handle its a small bag im afraid to use the bag i dont want to put anything in it and it get worse im very upset i had to go to this point to my msg to someone please advise and contact so i know some one got this

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4:58 am EDT
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Wish I have been trying all day to cancel an order but am not getting a response.

I placed this order earlier today and when I did not get an email confirming, I checked back and the shipping was outrageous. Have been trying all day to cancel order:
59188ddo11e550f0de3af8 all day.
Please don't send this order...
It will be returned unopened.
Your website is also difficult to work with, it doesn't have a submit button, it only lists one item at a time, you don't get complete list of order before sending. I will not be making any future orders and will not recommend to friends or anyone. Ty

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Angroz
US
Aug 20, 2019 3:45 am EDT

I'm trying to cancel an order that was accidentally placed. I went to my order history, selected an item from the order and selected customer support, Wish's support assistant popped up asking if I needed help with the order. I selected yes, and then cancel my item. The assistant replied that it would redirect me to a page where I could cancel my order. I was never redirected, but there was a box that said go to order details. All this does is start the entire process over...getting nowhere. No order cancelled! HELP!

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Jordan Ebbett
US
Jul 01, 2019 8:13 pm EDT

My kids got ahold of my phone and placed an order I cannot afford and everytime I try to cancel it it says payment pending and sends me back to my order history to which It is just the same thing over and over again someone help

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Mmabatho Lehlokoana
US
Aug 10, 2019 10:46 am EDT

Hi there. How did you fix this dilemma? Having the same problem now 🤦‍♀️

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Kimone Brown
US
Jun 25, 2019 6:30 pm EDT

I made the mistake and empty my cart now I want to cancel and am not seeing the options coming up to cancel item ... What do I do

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Lorna Blair-James
US
Dec 22, 2018 1:56 pm EST

Wish I need to cancelled some items in my shopping cart the name is Lorna James

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Kourtney1
US
Dec 09, 2018 9:21 am EST

I have been trying all of last night and this morning to cancel my order from #5c0cc4e4a077ef71b8291f4c I made a mistake and want to cancel the entire thing and get my money back from my purchase. Its been within the 8 hour time limit. I keep being rerouted to my order to click a "cancel order" prompt but there is none. My order just says "under review" then I get a notification stating there was an issue with my payment to contact customer service and then I get rerouted again to the order with no cancel button. I'm very angry after being a customer for a while and not having this problem before. I want to cancel and get my mothers $289.00 back ASAP. Or I will sue you. After this I'm never using this app again.

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Jabulile Jay Mjilo
US
Jun 17, 2019 5:22 pm EDT
Replying to comment of Kourtney1

Hi did you manage to cancel your order? I'm stuck

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rory gilmore
US
Jul 11, 2018 4:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi wish. I want to cancel all of the other orders. I don't like your app at all. I am going to delete your app from my cellphone. Don't call or text me anymore. I am sorry for leaving you guys for good. I don't want to be bothered by you guys anymore. Good bye. Nisha

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7:57 pm EDT

Wish clothes and a broken doll bathroom set.

I have some clothes and a broken bathroom doll set that I'm trying to return. I have no way to print out the return address label that they sent me and the email disappeared from my email account. Can you please send me these labels through the mail. They are ready to return I just need the return labels. If you respond I can give you my address. I need 3 labels in order to return them all.

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3:24 pm EDT
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Wish gps product

Hi, my named is Rebecca Georges. You said you sent me the free postage label to return this product through my email which I did not receive it yet. It is defective product. So, I am writing to to tell you I never received the free postage label through my email. Can you tell why I not seeing yet. You said went email which not there at all. Please check again it not there, so I can I return with that label that I request because it is defective product. It doesn't work at all. So, please give my full refund on this product/Which I am trying to send back, but I still did not received the free postage label in my email yet. Please let me know as soon as you can.

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JesusLord23
US
May 14, 2017 3:38 pm EDT

Hi, my named is Rebecca Georges. My item of GPS not working at allSo, I want a full refund for it. But, they told me the free postage label should be in my email which I do not see it yet. So, please tell me why I didnot see the label yet in my email. I check 10 times, it not there all. so please look at this problem which I didnot received the free postage to sent back to you. Can you tell me as soon as you can

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5:41 pm EDT

Wish never received the product I purchased and no response from seller when attempting to contact them

I bought a pair of ugg boots online from Wish for $105 on 12/3/2017 . After waiting 6 weeks I tried to contact Wish, 5 emails later, no reply.I then sent a message on Facebook, no reply, I posted a message on there Facebook wall and no reply. I tried contacting them on customer support but as my item did not show up on purchase history I could not go ahead with my enquiry.I submitted a PayPal dispute 2 weeks ago and still have not heard anything. It has now been 2 months since I purchased the boots.

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10:28 am EDT

Wish two order that were refunded

I placed two orders back in Dec 22 of 2016.
I asked for a refund still nothing. I opened a case with Paypal, and wish ask me to close it so they my refund my monies..Still nothing May 12/2017 . I can't make any orders.
I need this to be solved already.
my refund orders are ..one Ring size 7 Tracked # yt16358900059 never got!,
Order Bag belt returned the same day it arrived...Track #[protected]..
Very disappointed..Because I revise no Answers..
Can't but in any Orders uff...

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Wanita Tonn
US
May 16, 2017 2:44 pm EDT

I am very discouraged right now. All the orders i placed last nov/Dec. were refunded and I still have not got all of it and it is May.
Well I thought I would try you again in March and it is worse. I did not even get am email from you that they where shipped. Nothing now I cant even find the order to be reimbursed. Not good business. I was promised better service this time. Please Please sent me an email with the last order please. The money was taken out immediately out of my account..
Please make this right. wjtonn@mts.net

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9:27 am EDT

Wish no refund even though item never received

Never received item and here is the final answer from support:

May 12, 2017

Wish Support said:

Hello Marc,

I'm sorry to hear of your experience on Wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible, though it appears we did not quite meet your expectations in this case. I'll make sure to pass your feedback to our team so they're aware of your experience.

Thank you for your patience and understanding of this matter.

Ariana
Wish Customer Service Team
www.wish.com/help

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About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish Contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
    Customer Support
  3. Wish emails
  4. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  5. Wish social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
  7. View all Wish contacts
Wish Category
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