Menu
For Business Write a review File a complaint
CB Online Shopping Wish wish wants me to send in bank statements, photo i. ds and other personal information
Wish

Wish review: wish wants me to send in bank statements, photo i. ds and other personal information 20

K
Author of the review
6:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I refuse to send wish in anything of my personal information . It's risky and I've already had many issues of ordering and not recieved my items. Everything was fine and all of. Sudden tonight they want personal information from me . Absolutely not so now it won't let me do no activity on there unless I send in this personal confidential information that my bank refuse to let me even release.

20 comments
Add a comment
Y
Y
yaltagirl1
US
Dec 07, 2016 1:04 pm EST

I send all information to them 3 times and my account still blocked. I e-mailed to the company and they said that they cannot remove block at this time. No reason and no explanation. Account still blocked.

D
D
Dora Perales
US
Dec 08, 2018 7:23 pm EST
Replying to comment of yaltagirl1

I know me too but I dont have orobkem with Zulilly and I have ord Dr ed alit more from them dince Widh has me blocked. Screw them! I have done this e times already with no response.

C
C
Cam12312
US
Jan 04, 2021 8:51 pm EST
Replying to comment of yaltagirl1

Same exact thing happened to me. I'm so frustrated. I uploaded my ID twice and they just never responded, when I reach out to support they say they can't unblock my account because of "company policy" but will not tell me why. I'm so frustrated because now they have all of my driver's license information and I have money in Wish cash that I can't use if my account is blocked. Looks like they're never unblocking my account based on support responses, so I sent them my DL for no reason and they get to keep my money in Wish cash forever. I don't even understand why they asked for my photo ID when they never had any intention of unblocking my account. It just seems like Wish uses this as a way to get very personal information that can be used for identity fraud by making shoppers think they'll be able to get back to shopping on Wish if they upload my ID, when really, their account will never be unblocked.

B
B
Brenda Overstreet
US
Feb 11, 2018 12:34 am EST

They wanted a copy of my bank statement so l blocked my account number. Now they want a picture ld They say they need to verify that it is me

B
B
Bebalicious
US
Jun 26, 2018 7:13 am EDT

I am also blocked they want bank account and photo ID from me. I order on line all the time no other company ask me nothing personal as that. My money is good, I am not asking them for a loan. Well they are not gonna get any more of my information. Good Bye Wish.com. I had got a little addicted, but I quit tougher habits, I quit smoking cigarettes.

S
S
Sweeping113
US
Nov 28, 2018 12:35 am EST

made several purchases no issues then they want me to take a picture of my full drivers licence and says I have to do it to continue purchasing, so now i don't know if the products I have already been charged for will actually ship or not unless I take a picture of my valid licence.

S
S
SNYC2019
US
Dec 05, 2018 12:47 pm EST

I was also asked to send in a bank statement, I sent an email telling them that I didn't use a bank account for the purchase it was a credit card and I didn't get a response. After 5 days I sent another email telling them I would not give them a bank statement and if they aren't going to process my order, I wanted the credit card refunded and my account closed. My account is saying that they refunded, but my credit card statement is showing they double charged the order. I don't think I will be purchasing from them ever again. I'll stick to Ebay, Etsy, and Amazon, have never had issues like this on any other website.

M
M
Mindy Fugarino
US
Dec 27, 2018 1:42 pm EST

They've also demanded my bank statement and ID. Not happening. Have they been hacked? It's hard to believe that the LA Lakers wear the Wish logo on their jerseys if this company really behaves so unethically.

C
C
Cathy Cole
US
Jan 17, 2019 8:27 am EST

Same thing happened with me. I shop online all the time. I am not sending my bank statement.

P
P
Pam Kono
Sioux Falls, US
Jan 03, 2019 4:18 am EST

Amazon doesn't ask for any of this when ordering from them!

D
D
Delayna Morris
US
May 02, 2019 5:32 pm EDT

Same thing happened to me. I use a Pre-Paid credit card bought at Walmart so obviously no bank statement could be sent even if I wanted to, on top of this I had Just ordered about $60 worth of stuff and it now all says refunded but they didn't refund to my card and didn't give me wish cash so i'm out $60, and wasted 5 days sending 4 different emails. Im tempted to get a lawyer involved because I don't know this has to be illegal asking for personal Information like this and taking $60 and refusing to send my product.

L
L
Lynnett Fox
US
Jun 11, 2019 11:07 pm EDT

Had the same thing happen to me tonight but I've just spent hundreds of dollars and I will not not give them my information. Idk what to do except call my prepaid company and see what they say

T
T
Thayene Natrielli
US
Jun 12, 2019 6:12 pm EDT

I’m trying to buy some stuff and they asked for my photo ID and screenshot of my cart! I even tried to sent it, but they keep asking for my photo ID and I even sent it, but nothing has happened.

View 0 more photos
R
R
Rosa And Jay Brown
US
Dec 01, 2019 5:45 pm EST

I'm going through the samething right now and i dont know what to do because they double charged me for a watch and the other items are still on processing and i cant buy nothing else im pissed off i tried to give wish a call nobody wont pick up I need help before i open an investigation up with wish.com

G
G
Gogue
US
Jul 16, 2019 4:21 pm EDT

I would suggest you not do what they ask. I have been online shopping for a long time and I have never been asked for personal information. I sent them a complaint telling them I will not send them my info and they wrote back asking for even more info. My credit/debit card number, ID, card statement with wish charges, etc..I will not be doing business with wish ever again.

L
L
Lem Murr
IE
Oct 03, 2019 8:37 pm EDT

Hi folks,

Same issue has happened me, blocked for no reason and I refuse to provide my bank statement. However after playing around inspecting the webpages (im a computer engineer) I noticed a loop hole to get passed the request for bank account..

Step one) Open wish in Chrome and shop away, when ready to pay, click 'view cart'

Step two) When in your cart right click with the mouse and then click "Inspect" - this will open the jsp source code ( you dont need to understand this so dont worry) - you will notice the webpage to have minimized

Step three) Scroll down on page (do not exit the inspect tools) and select 'checkout'

Step four) Continue to input payment details and submit order ( do not close the inspect tools )

Note: Just to be safe I would recommend testing with a small purchase first - having said that, i personally think this company is a joke and wouldnt support them however for those of you who still would like to use it, try the steps above

L
L
Lem Murr
IE
Oct 03, 2019 8:40 pm EDT
Replying to comment of Lem Murr

EDIT for above - just minimize the window to less than half the width of the screen and it will work fine - no need to do inspect tools

Y
Y
yochi22
Røyksund, NO
Mar 10, 2021 7:01 am EST

has anyone gotten their account back

Y
Y
yochi22
Røyksund, NO
Mar 10, 2021 7:01 am EST

Has anyone gotten their account back

I
I
Isabel.icey
Abuja, NG
Dec 18, 2021 6:52 pm EST

If anyone uploaded has their ID on wish, what was the outcome

  1. Wish Contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
    Customer Support
  3. Wish emails
  4. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  5. Wish social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 22, 2024
  7. View all Wish contacts
Wish Category
Wish is ranked 61 among 1606 companies in the Online Shopping category